Caffè Nero in Birmingham

I got a takeaway, brilliant service but could be quicker and atmosphere was a little too hot but on a cold day it would be brilliant. It is definitely a little too expensive but I think once in a while it's worth it

Polite and helpful staff . Nice coffee. In store customer service excellent. Online customer services response poor 😢 Smoking in your outside seating area isn't a good look . Smoking in seating area now not allowed , great improvement 👍 What's not to like 😀

I mentioned I had a milk allergy and the lady went above and beyond to ensure she served me a safe drink. She double checked the oat milk packaging to ensure it was dairy free taking the time to check everything ingredient carefully. I rarely experience such care and it was really reassuring and I was able to enjoy my drink knowing it was safe. Thank you

Special hot chocolate 4.40£ without cream and she didn’t even mentioned that they don’t have any cream only after I’ve been charged and seen it without cream! Beside the cream part the quantity is quite small as you can see in the picture,half glass! Lately poor service!

if you come here you must to try pistachio cake!!!is delicious!!!❤️

Friendly staff and quick service

Had a laugh whilst being served . Staff very friendly.Drinks and cake always good here and in Cyprus. Nice coffee shop.

All good.Slighty cleaner loos please.

1st visit for a some time, shame air con not working, but at least side windows open so fairly cool. Still no ostaff clearing/cleaning tables.

If this is a large flat white, I’d hate to see a small. Avoid at all costs.

Part of a chain, staff always pleasant

Lovely friendly staff beautiful cakes and a wide range of coffee and lovely comfi seats

A quiet place to spend a pleasant time, good service and good products. Spacious, with enough space to not disturb and not be disturbed. Pleasant atmosphere.

Good deal when using 3 reward. Friendly, helpful staff

Service was excellent, coffee was great, biscuits were lovely. End of.

The staff are always so super helpful!!!

Great day coffee and staff 10 out of 10

Go there regularly and it's consistently great. The staff are super friendly and accommodating. Drinks are good, no problems with orders and quality always great. Food and hot food tasty and quick!

Very nice, welcoming and friendly staff. Cakes are delicious and hot chocolate is so good! 😋 🙌

Always good coffee in pleasant surroundings.

1st time in this particular branch in the morning, clean , good polite service , seats and toilet in good nick but this was 9am so I assume it be very busy later on but I can only rate as I see.

Very friendly staff, indoor very cosy interior and outdoor seating for a crisp autumn day. Delicious coffee as always and plenty of food options to chose from

2 HOURS FOR MY ORDER TO ARRIVE ON JUST EAT - STONE COLD AND I THINK THE DELIVERY DRIVER DRANK SOME OF MY DRINK BECAUSE IT WAS ONLY HALF FULL!! THREW ALL ORDER IN THE BIN. DISGUSTING SERVICE!

Have been using this coffee shop when ever visiting Grace church shopping centre Sutton Coldfield. Friendly staff and great coffee. Definitely recommend for a relaxed break whilst shopping.

Always busy,with a lovely gentle atmosphere, people working or chatting over a delicious hot frothy coffee. It's a lovely place for catch ups

Friendly pleasant staff, food customer service

Lovely staff very welcoming . Our go to place as the coffee is amazing . Only slight thing is the toilets are sometimes quite dirty .but doesn't stop me going as I don't always use them . Love the staff tho

Got my order wrong, forgot my cream but charged me anyway, I'll use costa next time.

Good place to drink a nice coffe

Always very pleasant welcoming staff. Good coffee (I normally choose the single bean special option which is always good) can be very busy inside especially when outdoor seating not possible due to weather etc. Good cakes and pastries too. Just wish it was a larger premises and (as in some American coffee houses - no children allowed!!!) it would be calmer and more peaceful to enjoy your coffee!

Second visit and second time I've had dirty cutlery, staff more interested in talking private lives than cleaning tables or emptying bins.

had some cheese and bacon toastie it was like eating a soup sandwich was awful. not the staffs fault but the food product

Sat outside as it was warm. Coffee excellent as always. Good service

Love it in here reminding me of Friends

Best coffee in Sutton Coldfield. Staff have a habit of putting away the outside tables and chairs an hour and a half before they close - even when it's busy unfortunately

Great staff, although a little untidy.

Great selection of drinks, friendly atmosphere.

Friendly staff, lovely cafe, good food and great coffee

Good quality food and drinks not too expensive. In the centre of Royal Sutton Coldfield

Absolutely lovely place , I also dropped my iced latte by mistake went to buy another one and one off the workers don’t know her name gave me for free which I wasn’t excepting and that’s was absolutely lovely off her to do , definitely recommend this place friendly caring polite staff always welcoming unlike some coffee shops and coffees always taste delicious sooo 5 stars for me ⭐️ 👍🏻

Lovely coffee shop. Staff are friendly and i feel Caffe Nero has much nicer coffee than Costa. Loving the pistachio coffee lately.

Very impressed with this venue, EXCELLENT staff, always helpful and smiling. Good surroundings and great coffee. However, more expensive than other mainstream coffee shops which is very important nowadays.

Very pleasant nice surroundings very nice polite helpful staff good choice of what you can eat and drink there a very good menu very comfortable in the respect of seating very airy very clean and fresh and when the weather is fine especially if it's hot sunny dry weather one can sit outside as there is ample of chairs and tables to sit at the only!!! Complaint I have with cafe Nero is the lack of facility's for disabled people the toilets especially there are two but they are quite small especially for wheelchairs and I am disabled myself and when it gets busy at times very busy there is a long long wait to use one it is very uncomfortable for me especially as I have prostate cancer that I have to going to the toilet when I am out and cafe Nero because when I am in cafe Nero i tend to spend some in there as I meet a lot of my friends there and also going with my girl friend

Really enjoy coming to this Caffe Nero. The staff are very friendly and always willing to go the extra mile. A very stark difference from one of the other Caffe Nero locations I had visited previously. The food selection is really good and seating is ample. They also have outdoor seating, which when the weather is good is really nice.

Lovely atmosphere in this little coffee shop, it doesn't feel like a chain at all. My fave cappuccino!

Excellent coffee, great atmosphere

Lovely, friendly staff and great coffee!

Nice place to stop for coffee & snacks etc, well kept and staff friendly. There is a core of "regulars" which enforces this is a good place to go, recommended.

I went into cafe Nero yesterday day asked for a large cappuccino to take away and it was nasty couldn’t taste the coffee at all mostly milk only plus a tiny bit of chocolate on top so I wouldn’t come back to this place again.

Caffe Nero is a favorite place especially because my late husband loved sitting at the table outside people watching while I shopped. I visit Caffe Nero whenever I can because of the lovely memories.

A good coffee shop with plenty of options on drinks as well as food, service was good and it was clean and tidy, tables cleared away quick ready for other customers, the atmosphere was calm and not too noisy

This is my favorite coffee shop,lovely coffee(not too bitter) and I love the vegan raspberry croissant I've just bought my own reusable cup(you get 2 stamps instead of one for using it lol)very nice,I'll travel from Erdington to Sutton rather than using the coffee shops in Erdington.Nice staff too!

Quiet little shop I struggled to get my pushchair in the shop, I've ordered hot chocolate twice and it's been cold 🥶

Tasty coffee served by a lovely new staff member.

Always excellent coffee,really need to open in walsall and westbromwich. THENi wont have to travel to Birmingham for my coffee.x

Last few weeks it's gone downhill Today, 2 large latte coffee spilled over the cups and left stained, cup was only three quarters full, the rest froth The other Luke warm, not like Sutton branch, I told them they just topped up in same cups. Should have been replaced . Think I deserve better than that, I am a good regular

Possibly the best coffee shop in Sutton town centre.

Busy shop. Busy staff. Served very quickly and efficiently.

Always a good experience..... Lovely coffee's.

Pedí un café con leche frío porque en la foto estaba muy apetecible, pero nada que ver con la realidad!! Y el pastel de chocolate y plátano lo quemaron al calentarlo en la plancha. Todo malísimo!!! La camarera nos atendió con desgana y las mesas estaban todas sucias y llenas de vasos y tazas de clientes anteriores.😡😡😡

Lovely coffee. Just service let a bit down.

Little disappointed. We sat out side from around 4.45. By 5.05 the girl is coming out and taking tables and chairs in, saying we don't close till 6? We couldn't understand why they were taking them in so early, made us feel unwelcoming

Friendly service and good atmosphere

Best coffee in town, friendly staff 5 ⭐️

Nice coffee. You can get stamps to collect then get free coffee,, not sure if you have to have an app. though.

Really nice place great coffee and cake lovey service

So we visited on Sunday,they spillt my first coffee,so I refused it 2nd coffee turns up,is it skinny milk,oh no sorry,I will do it again,at this point my wife had finished hers so we refused,we were not offered a refund,so we got up and left and went across the road to coffee 1,no problems there, won't use again sorry

Quick service, friendly staff clean and well presented cafe 👌 😀

Staff and quick, professional and friendly.

I had a caramel latte and a classic hot chocolate with cream the coffee tasted great and the hot chocolate was enjoyed by my son. The staff was very pleasant when ordering and serving the drinks.

Friendly staff, nice and clean coffee bar. Lovely drinks and cakes.

Mediocre coffee, staff is polite but that is it. Nothing special.

Nice coffee and cheese and ham toasties, plenty of space, tables are well spaced not to noisey or overly busy.

Welcoming staff and amazing service

Friendly staff, good coffee, tables filthy. Hygiene none existant

Untidy, trays and cups all over the place, despite it being quiet. Takes away from the otherwise pleasant atmosphere. Clean up more efficiently, and your store will be much more appealing

I am regular Costomer with Nero , I went last Monday i had two large coffee , the coffee was lovely as usually but the the tow cup we has was very dirty not clean at all , they could not believe my eyes.

Excellent service very reliable and the coffee the very best, the Belgium chocolate fudge cake was outstanding!!! Will definitely go back.

Very clean quality products and service

What made the difference here was the friendly staff who brought my drink over to me seeing that I had my hands full with my baby son. The hot chocolate was nice. Thank you staff (young lady).

Nice pleasant place to have a coffee and a cake or a sandwich, My wife loves carrot cake but she hates sultanas which comes in most of the carrot cakes brand, But if you would like a piece of carrot cake without sultanas Caffè Nero is the place which you will find no sultanas in there carrot cake.

I'm a professional reviewer and stress tester. Your O2 marketing is having a negative effect on your earning of long term customers in a negative fashion. People have been taking your name too literally. I like to drink coffee without reliving ancient Roman habits.

The table was full of dirty plates which I had to move myself so I could sit down but apart from that the hot chocolate was lush and it was around a nice place for a drink.

Great coffee with good staff, but the site is a little small and can get full quickly

Love love love my Caffe Nero, my local branch in Sutton Coldfield, always great service and great coffee, currently they have Guatemalan coffee beans try it it is so punchy with flavour and very different. Great tasty winter menu the pancetta and pork s a usage roll is so sic ulent and tasty 👍💙

Best place to have coffee in Parade, with an outdoor terace. Staff is always friendly, and the coffee is great

Quite today nice mince 🥧 with coffee. Just a little pricey.

Quite pleasant with good variety of drinks

Really nice good food very nice staff enjoyed it

Highly recommend their Hot Chocolate Milano.

Excellent service at Nero! For someone who was not a fan of Nero, you assured me, Mark, that you would make me a lover of Nero coffee. To my surprise, you took the time to get to know what I like. You made my hot drink to perfection! I will be returning as you made my experience unforgettable.

Love it here, staff are so friendly and lovely coffee.

Nice little coffee shop in Sutton Coldfield. Vanilla latte tastes lovely. Not synthetic like some coffee shops.

Great welcoming team...well made drinks very. Clean... even the toilets.. well-done

I work a few doors down from Cafe Nero and have done for a few years now. The staff are always pleasant and friendly and always have a smile on their face. Whether it's opening time and im getting my morning coffee to kick start my day or at the end of the day and I'm grabbing a pick me up for the commute home, they never disappoint. Always my go to coffee shop, and there are a few options in the Gracechurch Centre and surrounding shopping area ;)

One particular employee with blond hair lazily puts the outside chair away an hour before closing time to save time later. Makes the place look closed and unwelcoming with stacked up chairs inside and sees off anyone who wants some fresh air or likes to smoke. I got across the road to coffee 1 who don’t do that as a result.

The Caffè Nero chain is a good place for a coffee at a reasonable price. The venues have pleasant surroundings and clean with good customer friendly service. My recent visit was a late sunny afternoon people sat outside enjoying the day and I was fortunate to place my order without standing in line, which for a person of a certain age is great. Yes,I would visit there again.

Lovely coffee stop. Felt let down by the lack of food items for children. Tables were in need of a wipe down

We visit this branch of Nero practically every day and the pleasant staff are always consistent in their friendliness and helpfulness. Nice surroundings and the coffee's pretty good too. Claire, Danny, Jordan, Kirsty and others, thank you for making our day that bit nicer!

Nice friendly staff... Provisionally managed.. Sit outside in the afternoon sun.... Adorable coffees