Caffè Nero in Redditch

Love this Caffè Nero.. staff are always friendly and service is good

We enjoyed the coffee here. Wilfred loved his babichino

Very nice atmosphere and main thing very friendly staff

Very good staff, helpful and polite and yummy coffee

Staff were lovely and the iced latte was good but the pre-made vegetarian Panini was a little lacking. Not the staff in shops fault though!

Best choice in town and even better staff! 👍🏻👍🏻👍🏻👍🏻👍🏻

Only downfall is the toilet it's dirty and needs updating and painting

Great services with a smile and going the extra mile. My first visit to any Caffé Nero, but I'm pretty sure I'll be visiting again. Personally, I prefer other High Street coffee blends, but nice to go somewhere I feel valued.

Best coffee in redditch and should I say the uk. Brilliant friendly atmosphere Lauren is a great addition to the team providing the best service you can thank you. Brilliant coffees

This is a carefully considered review after one to many poor visits. Unfortunately today will be my last visit to Caffé Nero, a coffee shop chain I have loved for many, many years, always choosing to visit new cafes when on my travels around the United Kingdom (I’ve visited approximately 75 different sites in total). Having once visited this chain as frequently as 3-4 times per week, I’m saddened to say that the service received in this Redditch branch (both today and on many occasions previously) falls far below even the most basic of expectations. The sheer abruptness of the staff and lack of care in their craft is all too apparent. Upon ordering a cappuccino (a straightforward creation which has been really hit and miss at this, and other stores of late) it was handed to me full to the brim of overly milky coffee, spilling down the sides with no milk foam in sight, only a wafer thin coffee coloured fuzz. I would normally politely accept the drink with thanks, disappointingly sip it and leave in the hope the next would be better. Today I asked whether the barista would mind remaking it, using a spoon to point out the contents of the cup was purely overly milky coffee, no foam. The drink was hastily removed from the tray, hardly a word muttered before a second drink was later brought to my table, this one barely any better. I received the second with thanks, the barista chose to ignore me, turned their back and walked away. Not wanting to create any more ill feeling, I reluctantly drank my cappuccino and left. Once a pleasure, now a (very expensive) disappointment.

Becky.chloe.grace are a credit they are so kind and helpful love going xxxx

Its difficult to review this nero as its always hit and miss. I've had dreadful coffee and beautiful coffee. I've experienced excellent customer service and awful. Most recently the coffee and service was good,the store was fairly quiet and seemed reasonably clean, but I'm always apprehensive as you simply can't guarantee what you'll receive.

Went in today in Redditch the female staff member should be more customer aware. She was to busy chatting with someone and not acknowledging customers standing waiting to be served and no apology for keeping us waiting!!!!

Staff are wonderful efficient service 👏 HAPPY NEW YEAR TO ALL.

Redditch staff (especially Abby) of Cafe Nero are absolutely lovely. They make it a place where people can meet, work, read, chat or just sit and think in a comfortable, friendly environment. One of my favourite corners of our town.

Good service nice staff nice place all round

Popped on for a coffee made to feel welcome

Lots of very small flies buzzing around us whilst trying to drink our coffee. Not the relaxing environment the reviews describe

Nice calm atmosphere nice music not too loud and nice friendly staff.

Savannah, you're amazing. Customer service is always so relaxed and friendly! (cool space buns!). Pistachio iced latte was gorgeous! I'll be back soon. Bex

Expensive and decor a bit scruffy.

Staff always polite a lovely chilled atmosphere to relax when shopping

Got me usual from excellent staff

What's not to like about Nero?!

Always good coffee and friendly service but service has got slower over time. Needs a makeover or refresh.

Nice staff and coffee ok but getting tatty in good of a good clean and refresh

Great cafe ace Christmas hot chocolate great relaxing ambience

Visited here on a Sunday morning early and it was nice and quiet with a very helpful and cheery lady barista. The only downside of our visit was the tired furniture. Otherwise it was great and I'd go back for sure!

Love the coffee and cakes, but generally looks as if it needs a good clean, lack if staff as usual and no WiFi which is a pain as it's like a Blackmore, no signal at all. Def used to have free WiFi!

Had the most disgusting sausage roll of my life that has left me ill for days. Never going here again.

Good place to go and the staff are friendly and you feel welcome

Nice place to drink and the staff ar friendly

Quiet, friendly staff, nice coffee but could do with being done up a bit. Showing its wear now

I like Caffe Nero for their light roasted latte. Mushroom mascapone sandwich: 5/5

As always good service great coffee !

Good coffee, great staff, but no vaping\smoking space outside apart of 1 small table with 3 broken chairs

Didnt eat in there just purchased a drink .

Polite accommodating staff, relaxing atmosphere.

What can we say the young lady Becky who was serving was absolutely brilliant.well done.

Had a doctors appointment arrived early so we had a americano each and walnut and banana cake slice each sat outside in my wheelchair for ease but even though it was windy and a bit chilly we were warmed by the lovely coffee and cake cheered us up before doctors appointment!!! Vicki

I am a regular customer at the Redditch Cafe Nero branch, the coffee is great but what really brings me back are the staff. Becky and frank are brilliant. Becky always has a smile on her face and always makes you feel welcome. 100% reccommend

Nice place to meet up with friends for a coffee

Becky such a lovely lady well presented and very friendly The place it self is well done and got loads of comfy chairs to choose from Located just outside the Redditch indoor shops The coffee has such a nice dark taste ☕

Very friendly polite staff always happy to talk and have a laugh with good service very clean very few dirty bits but you expect that with people coming and going like finger prints I know it can't be helped as I'm in the same kind of industry

A comfortable coffee shop, but I'm not keen on their brand of coffee. Just personal taste.

Staff very welcoming , good cleanliness throughout shop , highly recommended

Very nice place but a bit dear for me

A good place to get a coffee. It has a nice atmosphere and the staff are good.

Nice staff. Very quite this morning, so a nice retreat from the very busy shopping centre. Nice latte and American. Pleasant place to have a coffee.

Good food and drink. Handy for town centre.

Coffee realy nice but expensive

They never moan about anything they welcome there customers very polite and clean as well.

Good service. Nice coffee. Good atmosphere in the cafe.

Love this place, all the staff are fantastic, really happy friendly place.

Lovely coffee. Very pleasant service.

Lovely girl on the till seemed rushed off her feet but still service with a smile bless her, can't give 5* cus it was a take out

quiet place, super friendly staff, Nero is my happy place in every town

Really nice cafe, really good coffee and drinks, and a range a tasty snacks.

Nice coffee nice people. Not the cleanest venue

Meet with friends on a Friday nice friendly staff quick service

Brought my mom and 2 yr old here, service was as quick as to be expected when they could only have 1 server behind the counter due to social distancing. The coffee was lovely and my daughter loved having her own chocolate milk in a takeaway cup like ours, which was served at a perfect temp for her

I prefer Nero to Costa for some reason. Can't say y. Food not as good though

Nice chap that served me today and always lovely coffee

Delicious latte, gingerbread recommended , friendly staff thank you

I just love the white chocolate mocha, sometimes it's not made nicely though but this time... Amazing !

Very dearcould buy a whole cake and more for what I paid for a piece of cake

Roe was wonderful as always. Don't understand why coffee is still being served in paper cups when other coffee chains are serving coffee in cups.

Lovely coffee very friendly service.

Lovely drinks served, staff very helpful & polite

Lovely staff.so helpful.it makes a massive diffrence with covid going on .

Popped in with a Friend for a coffee, Nice clean place

Great friendly staff quick service very clean

Great service friendly atmosphere

Staff friendly, great coffee. Decor could do with updating.

Such a friendly welcome. Lovely coffee

I've come here numerous times and the staff are always up for a chat! They even told me what my order is actually called ( and it was so good). If I'm in redditch ( and that's not very oftern) I always come here

It was ok. Drinks are fine. Food is edible. Service was adequate.

Will always recommend neros as coffee is the best and staff are always helpful and friendly

Friendly staff, good service. Prices could be lower.

Always friendly staff there to serve you

Lovely,friendly staff & beautiful quiet setting to enjoy my coffee & rest awhile.

Very friendly and helpful barista.

Served by Paige she was lovely and very knowledgeable about all the products

Beautiful place for a relaxing drink. The food is great especially the red velvet cake. The tables could do with cleaning off of excess cups & plates, but it is a lovely decorated place with nice staff and a pleasant atmosphere.

The staff here are really pleasant and efficient. Nice ambiance to the place.

Lovely place to spend time. Special mention to Tayla

Limited food on offer. I walked out

Fabulous live music whilst we enjoyed our drinks

Staff are brilliant, nothing is to much trouble. Always an excellent service and will always pop in when in Redditch.

Very confortable, coffee is very good .I take Mocha coffee with cream!so delicious

Could do with a upgrade. But nice staff nice coffee and tea

Coffee was bland butvthe staff were defenetly not bland they were super unbland

I live here i like because its clean well patroled.

Had a coffee outside waitress was reluctant to clean table

Amazing place. The new manager is the best. Turning into a beautiful place to have a good coffee

We go here out of preference to other places in Redditch because coffee is good & relaxed atmosphere.

So friendly and nice relaxing place to meet friends for coffee and a chat xx

I like it, the staff is very polite

My favorite, staff very friendly

Lovely coffee but only 1 table outside, need a couple more