Caffè Nero in Worcester

Very unpleasant experience indeed, when i go for a coffee at almost £4 of my money / i do hope to relax / enjoy / unwind/ /this proved impossible to do with a very insensitive male member staff shoiting out orders to other staff at the top of his voice, while he then continued to dust pan an brush under everyones tables while we are meant to RELAX?? AWFUL EXPERIENCE WHAT IS THERE TO ENJOY??? V DISAPOINTED AN UPSET INDEED NOT ON WOULD SAY COMPANY CAFE NERO NEEDS TO TRAIN THERE STAFF BEFORE THEY LET THEM LOOSE REALLY SO OUT OF ORDER.. WILL NOT BE WASTING MY MONEY HERE AGAIN THERES SO MUCH BETTER VARIOUS OTHER PLACES AROUND TOWN LITTLE INDEPENDENT S ETC GOOD BYE CAFE NERO

Nice interior and products. However some of the girls are a little unhelpful if you encounter problems paying via the app or meerkat. Probably try the other coffee shops in Worcester to see if their customer service is any better.

Like other Caffe Neros I go to, very welcoming, coffees are far better then Costa and Starbucks. Food are fine for what they are.

I love the cafes of Nero in general, they might be a bit tatty, but the food is nice, coffee is good, music is nice, when it's on, and the staff is ever so friendly. The Nero in Worcester is a great place to go, dog friendly, the baristas are great (I mean, they are humans, they have bad days too, but really..). If it's pouring rain outside and you want a nice coffee, maybe charge your phone in the corner, or grab a tomato soup while you wait for the train, when it's cold and dark, it's a cozy place to go. I've seen an old gent snoozing off once in his chair, it was actually heartwarming to see, that he felt safe and comfy enough to do so. For me Nero is that kind of a place. The mobile data doesn't always work, the wifi is not the best, but ok.

I've recently joined Boundless and through the tastecard I can get a discount on the cost of a coffee at Nero. My favourite place to go is at Broad street Worcester. The staff are friendly and welcoming and I especially wanted to thank Charlotte for helping me get through many shifts at the Waddle of Worcester shop by supplying me with numerous chocolate cookies and hot or iced coffees.

Always a lovely place to stop for a relax hot drink and food.

Ordered a white chocolate mocha from here at 10.30am on 3rd september with cream on top. Unfortunately the cream that was sprayed on top was expired as it tasted and smelt sour. I told the barista about it and she told me that was what cream tasted like but accepted it when I said it tasted off. Was very rude about it because she said I’d drank most of it and said what do you want me to do. I would avoid in the future.

The lady who served me on Friday morning at 8.30am. Has served me before but this time was not happy. Did not ask if I’m staying in or take away just gave the tea and coffee in takeaway then when I asked for a stamp she replied “not for a one pound drink”! When previously I have always got a stamp. I don’t think I’ll be visiting this cafe Nero again. This surely did spoil my morning and it’s still upsetting me to write a review. If you’re not happy to serve all customers put a notice on the door!

Personal experience of my last trip. My son was trying to cut his food and the plate slipped off and landed on the floor, without hesitation, the batista (I believe is called Hugh) ran over, grabbed the food and insisted that he would do another for my son free of charge, my son who was rather disappointed suddenly gleaned with delight as he was presented with another plate of food. Could not have been nicer and felt like a truly valued customer. Thank you. Food is always nice, drinks are great and the staff couldn't do enough for you. There's also a girl called Charlotte who works there who always takes time to make my son feel special and includes him in the conversation when ordering, again thank you.

Always great in here clean tidy and good customer service 👍

If it's good enough for a wombat..... Joking apart amazing service, fantastic pastries, and great coffee. Give it a try.

Best coffee shop in Worc by far. The staff are first class.

Good location, Sky Wi-Fi available if you have an account, otherwise sit near the front windows as the signal is poor at the back. If you have nectar points don't forget you can exchange 350 for a hot drink (any size). If you're asked if you want a special edition blend of coffee ask them how much, it's not free and could add 30p to each drink. This cafe is looking a bit tired and could do with a clean and a lick of paint. EDIT: DOGS ARE ALLOWED IN THIS CAFE, THE LAST COUPLE OF TIMES I'VE BEEN IN IT'S BEEN QUITE NOISY WHICH SPOILT IT A BIT.

I was in town so this is my go too coffee shop and always great taste and lovely staff 😁👏👍

Excellent service and friendly staff. Great to still be able to get a coffee late in the day.

Great Caffé Nero. Staff were very friendly, coffee and pastries were good, as to be expected.

Great selection of food and drink staff very helpful. Only downfall tables could have done with cleaning more often

All the staff are really lovely. Very helpful and brilliant customer service. Recommend 102%

Nice staff always friendly, helpful and welcoming, can't do enough for you. Great coffee too.

Do not buy any pastries from this place. You can clearly see the raw dough in the picture. The worst thing is that I’m pregnant. I had a few bites of it now I am really concerned. They play with people’s health!!!

Was shocked and appalled by the fact that when my 14month old stood on the floor and feet got disgustingly dirty, to the point I questioned the staff how often do they clean their floors, initially the staff member responded with every night then when I showed her the state of my daughters tights she said 'oh do you mean out here? We do a deep clean once per month', as if I could of meant somewhere other then the main seating area? I'm pretty sure it should be normal hygiene practice to mop and clean the floors of an establishment serving food more than once per month! Absolutely filthy and disgusting! Won't be returning if that's thier hygiene practice, heaven forbid how often they clean other areas like toilets.

Always an enjoyable place for coffee and cake.

Cafe quite pleasant cleanish room for . Improvement though, if you have to assist staff clear tables clearly there's something wrong!! This is a regular thing!! 1 member staff in there is very aggressive abrupt/ and has an offensive unpleasant attitude/ I really am made to feel indebted by this lady..... I might plightly ask something she invariably finds an answer like I'm busy at the moment /or I'm doing something/ in a sharp abrupt aggressive manor, it's like she want s to air her authority on meand shout me down ....... I always thank everyone including this lady too on leaving , however, though she seems to have issues? she looks back at me like I'm not welcome/ Im made to feel very uncomfortable always seems to be awkward no matter what you say!! I have tried to ignore but you don't go to a coffee house to do this do you!! so upset now, so looking to spend my regular visit of meal /plus drinks with friends elsewhere now!!!! , I'm not paying to have a bad experience that's kinder not the idea is it!!! , it's to want to go back because you have been made to feel welcome and have had a pleasant experience...... !!!!! Sorry I've purservered long enough now, I'm upset!!!! and it s seems OK for this member staff in herself to treat the public like this OFFENSIVE Beyond!! ..... think this lady in question may be a manager? she is of darker brown hair /shoulder length and is shaved at back neck style hair cut, and is of larger build. She seems to works both neros Worcester( shambles ) Maybe head office should do a mystery visit!! Adding to this the gloves the staff wear they touch everything around the building BUT the food /then go back to the FOOD handling with these gloves on this is not good hygiene,!! Maybe just not wear them an wash your hands in between the basic way !

Lots of yummy treats and really good espresso macchiato.

Great choice of snacks and cakes. lovely fresh coffee and spacious interior.

Visit this place often,staff are always friendly

All a bit tired, dirty and past it's best. Toilets not very pleasant and a lot of flies buzzing about the tables. Cakes and food generally looked good, but kind of glad not to have eaten. Not tempted to go back.

Always pop in this one when I can. No complaints.

Great for coffee time 😁 Good tasting coffee and excellent food

I visited late in the day, so there wasn't much going on, but a nice vibe after a day at work. Friendly staff and lovely cake, but cleanliness could have rated higher.

Average coffee shop. Very poor selection of gluten free snacks

It's ok slightly more expensive on size of cup, service is good dogs are allowed, good for wheelchair and small mobility scooter only slight ramp staff would help if asked

Great gateaux and excellent flavour to the flat white but could have been hotter

Great service. Decor/furnishings are very tired. Some armchairs need throwing out!

Nice coffee, good atmosphere and attentive service. 👍

Food was ok when I asked for my cake to be heated they put it in the microwave for 10 seconds and when I asked fro cream on my cake the woman who was working at 4:30 with black hair in a bob very rudely said well that’s 50p more and when I walked in she also rudely said how can I help you then. When my toasty was done she dropped it on the table without saying anything or even acknowledging me to make sure anything was ok then walked off.

Hot chocolate (both dairy and vegan) were superb, as was the atmosphere and friendliness of the staff. Only slight downer is that the door says they close at 5:30pm on a Sunday, but we were encouraged out at 5pm (which has apparently been the closing time since COVID). Which is fine, but just needed to know that before we started drinking. Please change the door 😉

Great place to stop & enjoy a brew in town. Fast friendly service which is always good.

Nice cafe. The staff were all friendly, service was good as was the food and drinks

Lovely relaxing before shopping

For a chain coffee shop its pretty good. Good coffee and a fair choice of food. But the toilets are disgusting!

Friendly staff. Good choice of coffees and drinks. Well behaved dogs allowed. Kidderminster branch.

Great place to sit and chat over coffee and cake do a great sausage roll

Great coffee, great cakes, great location with comfortable surroundings and great music.

Nice for relaxing cup of tea and cake.

Did not purchase anything service to slow

Nice place to have a coffee and chill. A good place to work as well. Sometimes the staff is nice and sometimes they totally ignore me when I want to order something, hence the 4 stars.

Very nice facilities and prices

Staff are very friendly & food & coffee is delicious. They need more vegan & vegetarian options.

Very relaxed atmosphere and good coffee of course

Always go here when we go to Worcester.nice place to chill and have a coffee.

One of my favourite coffee spots in Worcester, great selection of food too!

Not really being a coffee shop fan, I was well impressed with a large latte with a caramel shot, sausage roll was very tasty and warmed in an oven so keeping it's pastry crisp, Nice place though no phone signal indoors.

Nice coffee friendly staff, just what you want in a coffee shop

Great cup of coffee, never fails to please. Lovely team of Barista's.

Great staff, warm and lovely coffee

It was okay, friendly staff. Prices a bit on the expensive side. And all the cakes seem to be vegan. I get we have to cater for vegans but having them all as vegan? Verry poor in my mind. Also we sat in ad was told we had to use takeaway cups... so over it was okay at best!

Very friendly staff, enjoyable atmosphere just a shame the music was so quiet

I like the fact you can bring your dogs in and they have a little treat jar

Nice place for a coffee or light lunch.

The staff here are exceptional! A young girl with coloured hair and a guy who's maybe the manager but SO cheerful and just exactly what you need. Always make amazing coffee too!

Nice place to chill out for 30 minutes with a cappuccino not so busy and plenty of places to sit, nice friendly staff

Locale davvero ottimo, sia nella posizione che nei vari prezzi. L'interno sprizza Italia da tutti i pori, le tante decorazioni tipiche riportano alla mente una nostalgica Italia. Personale accogliente e allegro. Davvero gustoso il loro Caramel Latte.

Great coffee and toasties as usual. Friendly, welcoming staff

This Caffe Nero store is extremely well run. Great service. Would definitely recommend.

Lovely tasty coffee. Nice clean shop and friendly service ☕👍

Easily the best national coffee chain. Very good customer service received during the visit.

Always good drinks but slow service

Great atmosphere. Solid staff. Consistently good coffee

Coffee always lovlov thank you 🌟 ☕

Great staff as always, engaging, friendly & happy 😊

Favorite place with wonderful black coffee! Friendly staff! It is great to start your day here!

Lovely munch and drinks. Nice staff too.

Great place and you can take the dog xx

I was sat at a table that had lots of mess on the floor

Friendly staff quick to clean up

Have to say, my favourite coffee shop in Worcester

Great staff. Great coffee and amazing selection of eats

Visited 24 Dec had a scrummy hot choc and toastie. Very attentive staff

Good friendly service service. Could do with a boost on the wifi for test & trace

Staff very polite sevice was very good

Great staff and you can take your dog.

Tiny chairs, slightly pricey but good none the less

Always a good service friendly staff. Great coffee ☕

All ok, shame about lockdown2, after they have tried so hard

Great service and coffee. Clean comfortable and friendly. I did spot some Halloween spiders lurking around. Good overall though.

Cracking service coffee was nothing special for its premium price

Only allowing contactless or app payments! Some people don't have those options lol

Lovely staff and good coffee, cakes and snacks

Clean, good polite service, coffee is excellent and so are the tucks! Table & seating nice & clean.

Love cafe Nero better than Starbucks any day

Had a lovely hot choc and a toastie sandwich 👍x

Really friendly staff and always clean.

Always served quickly, social distancing was in place. Always a good choice of food& drink despite what time of the day you go in

Great customer service fantastic coffee and pastries greatly recommend

Coffee and almond croissant nice, shop bit tired looking but clean.

Will be happy when they start doing toast again.

Excellent service, great coffee!

Nur mit Karte zu zahlen, ausländische Karten werden nicht akzeptiert. Keine Barzahlung möglich!!!

Very nice cafe with enhanced cleaning and social distancing measures. Could have increased the perplex screens to cover the entire counter, not just the till area, as the virus does travel around the premises and isn't preventable on the till perplex alone.