Caffe Nero in Manchester

the staff is rude, I don't know, it seems like they give us free coffee, we don't pay

Good service, good amount of seeting

Excellent, their coffee is delicious, and they give you a choice of Brazilian, with a very nice taste and good pastries

Incorrect interpretation of our order, adding cream and other extras we didn't ask for. It's clear you get measured on it, but that doesn't mean the customer wants it. No personal touch, and no loyalty stamps. Disappointing experience.

Very friendly team. Great for "people watching" especially on the top floor.

Really friendly and welcoming staff and manager. When alerted to allergies/intolerances, they were very careful to make sure the drinks were prepared and served carefully, even checking ingredients in the oat milk and frappe powder. They were served promptly and a good choice of drinks options. The food options were a little limited but sadly often are in chains, but I was grateful they were able to point out and recommend the brownie or flapjack. Thanks for your help and we will be back when in Manchester.

Pretty typical branch of Caffe Nero. Clean and tidy.

Great place to have a coffee and a sit down

Just outside The Arndale if your lucky enough to get the right seat upstairs you can really enjoy the view. Good friendly service and we both enjoyed our food and drinks.

Very friendly staff. Friendly for dogs. Highly recommended Nero shop.

Nero Coffee is one of the best cafes in Britain. This coffee shop is in the center of Manchester. Their coffee is excellent and the desserts are delicious. One of their most beautiful services is providing a ground bathroom for the elderly. Thank you, Niro.

Great place to chill people watching 😁

This Cafe has never failed me anywhere in the world. Staff are genuinely kind and they always say something to left up my mood. I love it in here, I don’t need to say how delicious is the coffee and the cakes 🤤👌🏻 Me team Nero 👍🏻⭐️⭐️⭐️⭐️⭐️

This Caffe Nero is very nice and the staff are very friendly.it is well located close to The Arndale opposite The Corn Exchange.public transport is located close by and it's a good location for the shops.the coffee tasted good.there is easy access for the disabled.unfortunately they no longer seem to have outside seating which I prefer.

Quite crowded on weekends. The cushioned seating area at the end was worn out. Tables were not cleaned fast enough. Went again on a weekday and it was quite empty. Unfortunately ordered coffee for having in but was put in a takeaway cup. I hope management can emphasise sustainability in their cafes.

Staff are dull, looking like they hate their jobs and serving people. Then overcharge people without telling them as the below recently. Seems like another branch of cancerous coffee to close down. Used to get the juice but that is watered down now. Do not recommend

Each time I’ve visited Nero, they ask me if I want some kind of winter blend which ultimately means very little to me. What does mean something is the extra charge for this blend which the staff neglect to mention. This is blatantly trying to smuggle in costs without being clear of them and is rather dishonest. I asked the female member of staff who served me why she didn’t mention the price. She was very rude and the male member of staff said, ‘folks it’s just coffee’ (an on point message for Nero?) when another customer came in after me and said he didn’t understand what this winter blend thing was all about either. I am a regular Nero visitor but shall be considering other options in future. Please be more honest about your sales tactics. We are in a financial downturn remember. People need every penny they have!

Wherever I go I always try to use Nero's coffee shops. Never had a bad drink or experience. Definitely recommend

Nice little place, friendly staff, good coffee

The service was so bad that it was actually comical.

Lovely food and drinks, wonderful staff, great location.

Refused to serve coffee with #nolid on "health and safety" grounds. Reduce plastic waste, buy independent.

How is this place 4.1 🌟? I am a regular customer because I get free vouchers I would never pay a penny for their products as this place is always FILTHY. I'll post some pics to proof here. No where to sit and full of dirty mugs and dirty plates.

Mixed guy in there has a horrible attitude, shoulder be working in customer service at all. Completely uncalled for ,rude behaviour

Use it regularly busy cafe and decor a bit tired now.

An alright Café Nero, right on the corner of Exchange Square. Cafe is spread over two floors, however usually quite busy and hard to find a seat

Very nice place nice price there toilet you need the code from staff there free water nice classical music playing

The staff were friendly and my order didn't take too long but the lack of cleanliness behind the counter and in the shop in general was quite atrocious. The coffee-making area looked so disorganised and dirty that it definitely doesn't make me want to return.

Very slow service. Shop and toilets filthy

Flies and rude staff Pic with 3 flies on painting

Pretty standard cafe nero service and drinks. During the day it is a bit crowded but after 5pm it's really calm and nice. The rasberry white chocolate roulade was not my taste, but that's my fault for not sticking to the chouxnut 😅

Probably the worst Cappuccino I have ever had It was full of froth and then just hot coffee water. The place is becoming outdated and needs a makeover as-well

Horrible area. Full of tramps arguing outside.

Awful service! I was waiting in front of closed doors for a 10 minutes after opening time 7 am. Stuff have seen me and just ignored

Dog friendly, good coffee, a safe haven from the busy streets! Visited last night with my anxious puppy, she was totally overwhelmed by the busy Christmas markets & the lovely guy behind the counter welcomed us in, made a fab coffee & let us sit & take some time out, Lola was much calmer after so thank you!

Personally I prefer Costa, but the new Brazilian blend is to die for. If you like a more smooth and creamy texture, this is for you. It os limited edition, but I m hoping it becomes a more permanent feature. The place was busy today, but I suppose it is the Christmas fever.

We visited the Nero coffee shop today, the coffee was ok however the staff wasn’t very friendly

Great coffee shop, very friendly stuff, quick service and excellent coffee. Highly recommend!

Awful service. No cakes and They closed the toilets one hour before they closed the shop

Decent coffee, slightly overpriced, and could be a bit cleaner although the staff was pleasant!

Shocking !!!! Almost cold, not even lukewarm, depressing jazz music helped create a terrible atmosphere. Will not be returning any time soon 😡😡😡

They didnt have pistachio ice latte otherwise i would have give 5 stars.

Friendly service, but not very clean, and downstairs toilet door wide open, not fr from the serving area, so not very inviting. Upstairs was nice, but windows needed a clean

First visit to Caffe Nero for a while, friendly helpful staff and a very decent cup of coffee. Use my Tastecard to get 25% off so much cheaper and better value than Starbucks or Costa.

Not great. Serves too many people at once so looses quality. Asked for a tea no milk, which sat on the side almost going over brewed. By the time I got the drink it was too strong. The tea bag was also tied to firmly to the cup so I couldnt undo it !!!!! . By the time I drank the tea; it was like tar. I left the drink and counted my losses. No good service.

Coffee is good here as usual, but I noticed something I found very annoying, I noticed the employee was careless when he handed me my loaf cake as his hand touched my loaf cake and I felt like this was deliberate. I did not say anything at that moment because I did not want to make a big fuss of it. But please be considerate when treating ALL your customers. Another thing I noticed is the cleanliness of the place. There was a strange smell in the area where the fridge is, that keeps food like sandwiches etc.

Great coffee and snacks, love this welcoming, relaxed atmosphere. No one ever tries to hurry you up which makes me go back over and over again. Well done Café Nero for not going down the fast in, serve and get out attitude that so many places have. Always my 1st choice 👏👏

Nice enough coffee. Small and drafty ground floor. Felt a bit like I was sat on top of all the other customers

Cafe Nero is a good middle range coffee house that provides cakes and snacks to compliment the coffee.

I had an iced coffee here and perhaps I ordered the wrong thing but I can't say I enjoyed it.

A dirty, run down cash cow! The Owner/Management of this establishment should be ashamed of themselves. People however, seem blind to the state of these chain coffee houses. Floors, surfaces and windows are grimy and its not from today's service but a build up over time due to neglect. This place needs closing for a day or two for time to breath and a refresh. Don't be greedy, we all know the profit margins on a coffee.. ONE WORD "DISGUSTING"!

Staff were pleasant enough, but the place seems to me to be very run down. Needs a good clean, a fresh lick of paint and the tables and chairs need a good sanding down and revarnish.

Nero is a top quality iItalian cappucino friendly atmosphere Love it

It has a really nice view on the market street area , I usually enjoy the pastries there , but the staff can be a bit odd having to repeat my order many times so they can understand.

Nice place to get a great coffee and a cake. Great friendly service. Additional seating upstairs too.

I came into this Caffè Nero for a quick drink with my friend, we waited in the queue for a drink once the girl with blonde hair behind the till asked us what we wanted we moved around the two ladies already being served to let her know our order. To then be shouted at by the lady behind the counter who wears glasses that we were jumping the queue even though she was the person serving the only two customers in front of us. I found this unbelievably rude and disrespectful to accuse us of jumping a queue when we asked by her colleague to come and give our order. She should really work on her customer service because as someone who works in the industry and also someone who comes to Caffè Nero for years you will no longer have my service after this. Shocking

The staff doesn't know what time they close midweek since that particular person only works weekends🤔unbelievable! On the door it says Thu til 6pm any other weekday til 7:30pm...went there on Tue 7/9 about 7:05pm and they were already closed😬which was really annoying! As I was rushing to reach before 7:30pm closing time... Then I went to the Market Street & Piccadilly Gardens Nero & they were all closed before 7:30pm when online it says they're open til 7:30pm🙄 Today received a decent service but can't say this all the time...

A friend and I were waiting to order some coffees to go, and we were told by a lady behind the bar to come to the front so we can order, and the other woman with glasses said “excuse me guys” and asked her colleague if we have just jumped the queue, even though we were told by her colleague to move forward, as loyal Caffè Nero customers to be basically questioned as if we were in the wrong was not acceptable.

I was there today for a coffee and the girl seved me was rude and asked me if I wanted milk twice in a annoyed way and the table where I sit was a mess and I had to clean myself

Very unimpressed.. more interested in pushchairs not being upset rather than service. No one was smiling and a very tense atmosphere!

The sales assistants ruined our experience. Staff were just unfriendly. Firstly no one told us it was cash only, then my drink was not hot and finally seating area was not nice. Overall horrible experience compared to other cafe neros.

Very very bad stuffn services , especially the women who working at 16:00

Nice location and friendly staff.

I loved coming here and having a coffee with my family

Friendly staff and usual Nero's coffee.

Every time I go there , staff are helpful and nice . I am speachless to describe their kindness just to say : many thank

Very nice vibes, design and coffee.

Friendly staff, clean got a magic bag was pretty good value

Nice coffee, a little expensive

A little expensive without using vouchers, however nice food and drinks. Staff are always friendly and very accommodating to special requests for drinks.

Caffè così così a giorni, poco pulitoooo

Lovely pink haired lady who made a smashing mocha for me after a long cold day.....

Staff are always so nice! Guidelines are being met and the coffee as well as the service is fantastic!

There's an upstairs... Never knew that 😔

Prefer Costa's but I don't think that will stop me from having a coffee and coming back again

I won’t be coming here again. I get the importance of track and trace for COVID but I don’t appreciate being harangued at the till and repeatedly asked “have you done it yet” over and over again when I’m taking the coffee to sit outside and the woman at the till peering at my phone to make sure I’ve done it properly. Overbearing and rude

Nice coffee shop like all the other Caffe Nero

It's a nice coffee bar,pleasant coffee

The coffe is still weak for my teaste, but staff members professionalism and politeness is gold!

Good coffee and tables well laid out for social distancing.

Not following goverment covna guidelines, with track and trace

Rude. Sloppy serving. Never get good tasting coffee. New staff 2020. Given up after 3 attempts.

very narrow shop but has friendly staff

Nice cake and good helpful service. Bit untidy but only 2 staff on

As they say " the best coffee outside of Milan". Always great coffee and delicious cake & pastries.

Good service in excellent location if waiting for a tram. Can get very busy and limited seating.

Small cafe Nero, a bit cramped but lots of natural and warm. There's a toilet but it's normally locked so you need to ask for a key. Staff are quick and polite.

Friendly staff tasty sandwiches and coffee👌

coffee and location is excellent but service was slow and unfriendly

Great location and nice view. There are plenty of seats on the second floor with good view to the historic buildings. We enjoyed having a flat white and fresh pastries to start our day there and would recommend them. The only problem is there is no elevator to get to the second floor so it would be tricky if you are with a baby and push chair!

Apareció en una cerca de las mesas de intercambio de maíz que estaban llenas de tazas y pasteles, el piso estaba sucio, el personal era grosero y cuando las mesas despejadas no se limpiaban, los blancos planos eran como agua de platos, muy pobre no toma mucho mover las cosas de las mesas y limpiarlas. abajo, gente moviendo ollas viejas para sentarse en las mesas

Great coffee , but not wifi though

Not the most comfortable or salubrious. The coffee was good though.

As always coffee was great. Lovely outside seating area.

Not a bad place for a coffee while out shopping.

Love this place and the atmosphere Not over hyped like that star plastic place

100% good if you on o2 However having a brack over Christmas is not good

Fantastic cumfy seats lovely christmas baileys drink😁

Great quick service, good hot chocolate with multiple plant milk options. Barista drew a smiley face on my lid and I smiled all the way home :)

Very friendly staff. I love the coffee and the cosy atmosphere at this place too.