Caffe Nero in Stockport

Awful Cafe . Staff not interested, zero customer service or experience. Staff continually changing and no continuity Today a staff member had headphones on whilst behind the counter and absolutely zero interest in customers I work in hospitality and rarely complain This café is in a busy town centre and lots of competition about Area Manager has a duty to recruit and retain staff who are interested in being a barista and also have basic skills at saying hello, thank you and good bye Awful cafe

The cafe tends to be quite quiet, so it is a nice place to go to complete some work and/or study. Admittedly, the quality of coffee is not as good as other Café Nero locations, but the service is always friendly and efficient. There are plugs available for charging and free wi-fi. Only complaint is that the cleanliness of the place could be improved, however overall it is a nice spot.

Lovely cafe, always friendly despite how busy they get! I got served by Izzy today, she had a lovely positive energy and made fab drinks. We usually like to visit Independent places but if you're needing somewhere that you know is going to be a solid shout, you can't go wrong here. My only grumble would be that they could probably do with having an extra member of staff around, queues are always long and empty cups can pile up on tables.

Met my beautiful girlfriend there so always a great experience

Love the Pistachio Latte AMAZING!!

So much better than Costa! More depth to each cup. Good value. Friendly staff and nice environment. Overall, very good experience shall be returning. Highly recommend 👍💯

The vegan chocolate and Biscoff cheesecake is INCREDIBLE!!! I like the rewards app! Also you can get more freebies by getting a free My Waitrose card and linking your account to it! However my mocha wasn’t good at all, definitely wouldn’t recommend unfortunately. Customers weren’t able to use crockery so the coffee had to be in a takeaway cup which is more waste. Pricey too and oat milk isn’t free unfortunately - although soya milk is!

Always nice to pay a visit to my local Nero's. Lovely coffee and croissants, relaxing atmosphere and great customer service.

Friendly place helpful diverse staff

First of all I was so happy to see Cafer Nero in Stockport. I wasn’t happy with the service at all. The women won’t let me scan my Cafe Nero app for me to claim my point, she had black hair overall the service was 0.

Coffee choice very good columbian and Brazilian coffee my favourite 👍

Nice Costa with friendly staff that's spacious, isn't open as late as other cafés

Pretty standard Neros. Some nice seating. Plenty of usual coffee options.

Lots of choice available. I received very quick service. The staff were friendly, professional and helpful. This cafe has a cosy atmosphere.

Came in for latte and cappacinno some cake. While the cakes were amazing, the coffee let them down. It tasted burnt and in my friends latte all you could taste was frothy milk with a hint of burnt coffee. Cafe Nero has gone down hill over the years and especially for the price.

Cozy and comfortable cafe great coffee

It's a Caffe Nero which needs a little help.

Great coffee, freshly baked pastries and good atmosphere. The best in Stockport.

Sweet selection of coffee and cake prepared to the highest standard. Chilled vibe (most of the time)

Didn't have food so couldn't rate, but great for a coffee

I like going here, well run and friendly staff.x

Great friendly coffee shop with very helpful staff

Great coffee as you would expect,let down as no sandwiches or paninis. Probably faulty fridge but no signage.

Latte Even the pistachio iced latte was nice.

Just went in for a drink. Service was quick and friendly.

Always great coffee and light snacks only reason not a 5 as not much seating for how busy the store gets

Great coffee shop with good range of cakes, staff are all friendly have visited a few times now.

There was hair all over the spoons and therefore in my coffee after I had used it to mix, no one offered to make a new one or refund us. We didn’t notice until it was in our mouths

Really nice place to chill out and have a great coffee.

Nice and relaxing place to have a cup of coffee and a chat.

Stop point every single time I visit Stockport

Excellent cakes and coffee with friendly service

Manger is excellent-polite, knowledgable and serves great coffees. Café is comfortable and clean. The atmosphere on a Sunday morning is relaxing with classical music always playing in the background.

Went there yesterday to get some lunch with friends and was served by a lovely young woman named Anna. Very easy going and polite. Food was nice to have while sitting and chatting.

Just a long wait with only one person in front.

For the first time I was disappointed with my drink. Asked for a pistachio iced latte to take away couldn't taste the pistachio at all to the point it was like it was never added.

Very friendly and reasonable prices

The place felt dirty, and the tables needed a wipe down. I had a pastry that I left as it was stail. The coffee was OK.

Poor cafe everything ordinary massive improvement required

Great service better than last time going in the right direction. Nice start to our Stockport trip

Lovely cosy atmosphere and my coffee was lush!

A cozy little number ! Love Nero fantastic quality ! Why 4 stars my son had a drink not me ! Next time I will have one ha ha

Nice little spot for a coffee and cake before enduring the shopping. On the Sunday I visited with my mum and sister, the service was good and team nice and polite. My only drawback was the toilet key and pot. I wanted to wash my hands after using the key as it has probably been used by many people and not all are totally clean. It is also put next to be the serving trays. Maybe put a different system in...key code entry or something. Apart from that, all was pretty good.

Great service and good quality drinks/food. A little overpriced but it’s okay I guess considering inflation. Definitely a great spot when looking for somewhere to relax and have a coffee

Great place to order drinks, ordered coffee from here, and was really nice.

The best coffee I’ve had ever. Friendly staff

Been a couple of times here in previous trips to this town centre and a good location from the main set of high street stores, a big shop space for lots of seating to be found, regular queues and stuff available as at other stores, though this is the only one in this area of town. Great for a quick stop off while one are in town and more.

Great coffee, croisant/pastries and staff. Really great service.

Disabled friendly Not happy from last Tuesday I asked for Xmas treat billionaire cake and gave me wrong order and some staff not disabled friendly and dog friendly

Great customer service! They let us sit down and spoke to us and served us politely. Great place!

My favorite place with my favorite coffee

Polite and helpful staff, good atmosphere, clean and good coffe.

Typical Caffè Nero franchise. Hot chocolate is good.

Friendly staff and I love the coffee. Better selection of food and cakes than the competition

Great coffee with a nice atmosphere

Incomparably good coffee chain, in all ways. This edition is the lone jewel in Merseyway's plastic crown.

I love Cafe Nero. The best coffee!! The food is always good too

Slower than usual and coffee didn't seem quite right 😥

Love the coffee at nero's. Nice clean, spacious cafe, with friendly staff & great service.

Lovely staff I had a hypo the lady was very helpful great coffee and cake

Lovely staff , not the quickest but not had a poor cuppa so far recommended

Was my go to place for coffee in Stockport but the peace has been a little hard to come by, recently.

Luke watm coffee. The customer in front of me returned his asking for it to be hotter. Probably select an independent rather than being disappointed here.

Good staff helped to put the application for Nero on my phone every detail,nice atmosphere fear

Rubbish, only me and another person waiting, two staff making up coffee & snacks, both to busy dealing with on line orders, surely if you are in the store, you'd like to think that you would be served first. I walked away after waiting over 15 minutes, without being acknowledged.

Always a warm welcome. Great tea

Great service always quite in the mornings but gets busy during the day happy and friendly staff

It's ok, the drinks are nice albeit on the expensive side. There's not that much room to sit in though, which is a negative considering current circumstances.

Bit expensive but a nice brew and cake

Been Christmas shopping called on for a coffee before heading home

Friendly staff, good menu and clean premises.

A quiet café at the end of the Merseyway shopping centre. Larger inside than it's exterior suggests.

Lovely shop great coffee great service ♥

I was here with my 3 year old son and my friend and after ordering 17£worth of drinks and food to sit in , we were asked to leave the shop because my son was crying and apparently that made people walk out of the coffee shop?! First of all I have never felt so bad in my entire life , nobody has ever asked me to leave the place from anywhere I’ve been because of my child crying, and that’s not even a thing to say to someone as a costumer ! Is this place not child friendly?! What will other moms do when their child cries in the middle of a coffee or food outside? Being asked to leave ?! That’s just Yuck !

Been going here for the last 11years never disappointed

Staff are all lovely to my grandmother.

Lovely coffee shop atmosphere, reasonably priced. good selection of snacks.

Great place to relax and have a coffee

Always great coffee and excellent service here.

Excellent coffee and staff service

Still providing great coffee and cake to take away during current restrictions, friendly Covid aware staff, well done for providing a good service in difficult circumstances

My fave coffee shop. Great team, excellent service. Even in there awful times. Keep it going, well done Neros! ;)

It's quite and there hot chocolate is amazing 😍

Great coffee and a good cheese toastie, just what I needed. Plenty of space for social distancing, nice staff too.

Great service and staff, lovely and clean atmosphere 👍

Standard coffee and stale pre wrapped biscuits

Perfect for a coffee and cake break ...

The social distancing was non existent and the toilet was disgusting. Do not wish to return.

Sunday August 2nd 2020 Whilst the Coffee and food were very good, No complaints there ! However, they were let down by a shortage of staff and a lack of cleaning and keeping on top of necessary work. In fact there were several customer who had to clean and sanitise tables before they could sit down to enjoy their snacks and/or coffee. Very disappointing. Although social distancing was maintained and tables were set well apart, there was a complete failure to clean regularly and keep on top of the situation due purely to insufficient staff.

Great staff and great coffee! Always a great atmosphere in the shop and nice to just chill out with a coffee

Great service and always a clean establishment

Nice hot chocolate. Can be difficult to get a seat.

Really nice service, lovely almond croissant unfortunately coffee was too bitter. Good range of cakes and vegan options.

Caffe Nero Stockport has the friendliest staff, all very accommodating and very professional. The coffee is 10x better than starbucks and better than costa and they allow dogs, the main reason I come here is because of how welcoming the staff are towards dogs, my little dog mr beau feels at home here, the staff always come over to see him and I wished more chains used their common sense and allowed friendly dogs into their premises, for some reason costa dont, their understanding of the legal rules concerning dogs is wrong. If you have a dog bring him to Caffe Nero Stockport. Admittedly the decor could be improved slightly but this isnt down to the branch and it is a great place to come. As I said staff are great and the manager is is very friendly and really nice to talk to, they have a vegan range to and offer oat, coconut, almond and other alternatives to milk!

We go here every week, friendly staff & nice coffee

One of the older un-refurbished Nero's. Doesn't do the delicatessen range. Nice coffee though.

Just love Caffe Nero ,great coffee and great snacks .

A warm jolly place to sit down with the kids after a long day shopping at merseyway. The quality of food/drink is outstanding. By far the best coffee I have ever had and the kids loved their hot chocolate with cream. They also have vegan options which was helpful for us because the wife is vegan.

The one thing about Cafe Nero is you know what they've got you know what you'll get friendly and a nice atmosphere when I visited

Tops for coffee. Tops for service. Have good clean toilets.great place to be in lots of seating.