Caffe Nero in North Devon

Small seating area downstairs, the upper floor was closed off as it was late in the day. Great to see they continue to serve in actual cups and not takeaway cups nearer closing time. They were busy cleaning easy to close, but they did not impact our visit.

Good tasting coffee (though on expensive side) and the vegan cake was yummy. The place needed a thorough clean I was loathe to touch the door on my way out. Upstairs was out of order during my visit so people were given the key to use the accessible toilet. It is open later than some of the nice independent cafes.

The staff at Cafe Nero, Barnstaple, are so friendly and welcoming. They’re a small team and get to know their clients. They are always chatty, polite, and accommodating. For this reason alone, it’s my go to coffee shop.

Nice Cafe Nero. Expensive brand I would argue. Nice music but excessively loud. 2/3 toilets out of order.

They made us beautiful looking lattes (great latte art) & the staff were lovely. The coffee was the correct temperature, but the taste was not good. Very poor quality over-roasted beans must be the reason, the coffee just tasted burnt & very strong.

Always the best coffee in town and with great service too.

Nice place for a coffee, wasn't the cleanest place I've been in though.. Lots of tables need clearing and staff just nattering behind the till.

The coffee here is very good but the place needs a good shake up.Its pretty filthy.The main door is absolutely filthy and sticky as helll.Its not been cleaned for a very long time.The walls,floors and wide shelf are dusty and really mucky.The tables are not wiped thoroughly,it's really unhygienic. There are tables and chairs stacked up in the front window,looks a proper mess.The 2 girls who are usually there,are standing about chatting a lot of the time,instead of maintaining the cleanliness. The one is very pleasa6and friendly,the taller one not so. She never looks very tidy,and one day was dressed in a Tommy Hillfiger navy top and not the Nero top.There is sometimes a younger chap in there with dark hair,who has the customer service skills of a slug.Proper sulky and rude.Been coming here a long time because we really like the coffee,but we don't feel the hygiene is up to scratch.God knows what it's like behind the scenes.Please get it sorted,or we will be going elsewhere very soon.Its a shame.

Although the coffee was good the staff were offfhand and the place was very grubby. Dirty table tops, tables uncleared, floor covered in rubbish and the toilets were very poor,. The cakes looked very tired. Not what we expect from Cafe Nero at all. Won’t be going back.

Not a great place. I nipped to toilet b4 ordering and found the place so foul and grotty I walked straight out and went to another cafe!

Ice coffee / mango smoothie is 100% recommend Staff very friend and helpful 100% recommend 5 stars

Staff had a bad attitude. The place was filthy. All tables except one had dirty cups & plates on them. Even the empty table we sat on hadn’t been wiped. Walls filthy too. Really gone down hill.

The title simply sums it up. The worst experience of any Caffé Nero branch I’ve ever been to in my life. Firstly, we walk into the shop to a Clearly demoralised and tired male barista who simply did not want to be there. He didn’t let us be aware that they had no whipped cream or any toppings, which for the drinks we ordered that were very heavy on whipped cream left us with a very underwhelming drink that could’ve been easily avoided and changed if he had simply told us they didn’t have any of these key ingredients. I also couldn’t finish this section off without mentioning that across the road there is an M&S food hall which is stocked high with whipped cream and all the toppings they need to make sure the drinks are up to the high standard that is to be expected! The seating and tables around the shop were dirty and had obviously not been cleaned regularly, tables were full of dirty plates, cutlery, glasses and an endless amount of trays! I’m all for finding the bright side of things but so far this trip to have a simple lunch out was turning into a nightmare! This horrible experience continued as we went to the bathrooms. Unusable. Simply Unusable. No toilet roll, various cleaning equipment such as spray bottles chucked along the floor carelessly and an endless amount of urine on the seat. I was disgusted and appalled by this and had to pack up and leave. This Caffé Nero location has seriously left a stain on their reputation for not just me, but the countless customers who have entered that store day by day, week by week and month by month. I think it’s time the Manager (if they even have one looking at the state of that caffé) steps up and flips that branch back to its former glory which I remember clear as day! I Wish I could remember the last time those windows looked clear as day! This is a wake up call. Not only for the staff members working in that branch but also to the area managers who need to take swift control and make changes.

Lovely caring staff and atmosphere cosy and a terrific connection, the best coffee house in town for me 👏👏 10/10

Good strong coffee, better than the popular competition in my opinion. Good service.

Rude members of staff with my daughter she had a voucher for a drink. anysize any drink £1, The Male member if staff TOLD her what size she was having and she actually felt intimidated. He then moved into telling the female member of staff to do the same thing even though its incorrect information. My daughter left with no drink due to the mans behaviour. I do not recommend this coffee shop

I popped in with my mum and the kids and the lady was extremely helpful and made me a hot chocolate with caramel syrup and it was so good. The lady was lovely and chatty and very helpful. I didn't have any food, so I can't comment on the food. Would highly recommend this café.

No change in the till at 11am in the morning so had to pay by card expensive two drinks £8 one was a small hot chocolate the cold food cabinet which I was sat opposite had a dirty bowl in in the window sil was really dusty also the floor needed a good clean lots of dust a dog hair in-between the chilled food cabinet.

You're always guaranteed a great Coffee/Cortado at Caffe Nero and this branch is no exception. We visit the Town quite often and it has the best Coffee, with Boston Tea Party a close 2nd. The only reason it doesn't get 5 stars, was the very poor selection of Cakes and pastries - it looked like they hadn't had a recent delivery, so they had displayed the leftovers from the previous day - none of which, looked appetising. Very unusual, as other times we've visited, it's been really good.

New manager at the store & it shows; in a good way. Staff a lot happier recently, and cafe is a lot cleaner. Went in today, and spoke to the new manager, a younger guy who had been with the company for several years. Made me a beautiful latte. Saw him scrubbing down the walls as i was leaving,. something which obviously hadn’t been done in a long while. Good things i’ve noticed: 1.Cake fridge- better stocked, cleaner, more organised. 2.More sandwiches, even some left on sunday, but could be more. 3.Tables cleared more promptly. 4.Floors a lot cleaner. 5.Staff happier, new staff doing a great job. 6.STORE OPEN ON TIME EVERYDAY!!!

Edit came back and had tripple latte was a lot better ( Earlier two star 👎A Nero with bitter coffee)

Super cosy and cute coffee date with my partner. I don’t usually enjoy coffee dates as I don’t enjoy coffee but I tried the amaretto hot chocolate and it was too DIE FOR. We’ve been to cafe Nero every Sunday three weeks in a row since trying this hot Colgate. Id recommend to anyone🤭

Went to visit at 12.30 Sunday lunchtime and found a sign on the door saying back in 20 minutes … 50 minutes later still no sign of opening Other signs on the door said cash only and take away only…. Very poor from such a big Company .. I think I will stick to costa

Yesterday my 1st time going in I was met by Amy who.was working by herself as the other staff member hadn't shown up. Amy was amazing even though you could tell she was stressed as it was way to busy even for 2 people let alone just 1 . Amy was a star so kind helpful and service with a smile Well done but please get her more staff before you loose her

Shout out to the young lady working on her own there today. Excellent customer service and really charming 🙂

The young man who works in there is so lovely. Great coffee also!

Great experience and nice atmosphere. Staff were very attentive and drinks were all great. All in all it was a good visit.

Poor girl was on her own and store busy she did a good job

Coffee always good, staff always friendly, always short of cake by midday, place is always grubby

I had a iced frappe creme and it was really good! Staff where like any other staff nice The only things wrong in my experience is the that some of the tables where not cleaned And the prices here are a bit too high Other then that I recommend coming here!

Love the new coffee el salvador

Grubby . Visited at about 9am on Monday .Although the service was good , fast and friendly, the cafe was really grubby. Toilets were off-putting, had not been cleaned and we're grubby with no loo paper. There was dust and dirt in the cafe, it had a tired scruffy look . The coffee was weak and pretty tasteless . The salted caramel tart slice was great but sadly the place needs a good cleaner and tidy up and revamp . There are plenty of better places to enjoy a coffee and cake .

Always enjoy a trip to Caffè Nero. Lovely coffee and pleasant service

What an incredible team! The guys here today were short staffed, but instead of closing or complaining they tweaked their working methods and cracked on. With a smile. This is proper traditional customer service at its best, well done!

The server was amazing. So helpful and courteous and always with a smile.

We had a great day but only due to the hard working staff member making it. Management need to do better and have more than one person working on a Tuesday afternoon. The girl on was awesome, deserves credit as she was brilliant. Thank you

Great coffee but!!! would not serve in cups although we sat in the café.We drunk our coffee in takeaway plastic/cardboard cups .Very disappointed that the floors and front off fridge/dishwasher was dirty.

Dirty toilet with wet floor and toilet paper. Floor behind counter covered with rubbish. Empty milk bottle, bits of plastic and paper with paper hand towel dangling on the floor. Overflowing waste bin. Staff efficient but not welcoming. Give it a miss.

Just came in for a coffee and the young lady serving was more interested in some woman with a free coffee voucher than concentrating on serving my coffee which I had paid for. Will stick to Costa in future and can see why they are always a lot busier than Nero apart from having better coffee too of course

Nice little watering hole. Friendly. Little slow as the staff area is very cramped, regularly visit.

Nero's is my go to coffee shop, but today's experience was awful. Two very demoralised female staff who took nearly ten minutes to serve just two customers. The place was grubby with dirty crockery on tables. People gave up queuing and left.

We ordered 2 salted caramel hot chocolates, we were told straight away that there was no oat milk or vegan cream but when they arrived there was also no fudge brownie pieces. They have a good vegan selection but is disappointing that they had run out of items and still charged us full price when we didn't receive the full drink and also got charged extra for coconut milk. When this was queried we were told that the cream wasn't extra so we weren't charged for this but it was obviously part of the drink so we were paying for it. A slight reduction would have been nice. The seating area was quite dirty, cups still on tables, floor was messy, toilets had tissue on floor, it was 12pm on a Sunday and the woman behind the counter seemed to be on her own so we did not mention the mess as she was busy.

£3.70 for a takeaway flat white inc 45p surcharge for oat milk. Excessive

Always nice coffee, nice lunch with my wife, would be nice for a umbrella stand so don't have to drip inside the shop?

My most recent visit was humiliating. I’ve been here a few times over the years and I’ve always felt safe and welcome which is important as a member of the trans community….recently I was served by a man with glasses I have not seen before and felt like he was laughing and staring at me with other staff members, I wouldn’t recommend for someone who might be ‘different’ because I was definitely treated differently 👎🏼

Coffee is good. Friendly staff.

Friendly staff clean table usual selection of coffee and cakes.

I always use Nero's when in Barnstaple this morning it's the dirtiest I've ever seen it. Floors filthy, tables covered in crumbs and uncleared cups and plates. Staff are fully occupied serving, but this level of hygiene is still totally unacceptable.

It was a lovely place 😊 I enjoyed working 💪 there the staff were amazing thank you 😊

The branch is in a good location near the Pannier Market and offers the usual selection of snacks etc. The staff were pleasant enough and service was fairly prompt. The toilets are cramped and have no fresh air coming in. Overall, it is slightly grubby and a clean/tidy up is needed.

I took my dog in here. I had a strawberry milkshake, it was thick and creamy, the staff were friendly and i had my dog with me

Brilliant service from start to finish

Not been in before, friendly, engaging staff and a very comfortable experience. Great place to enjoy good coffee

Lekker en attent personeel die een beetje Nederlands spreekt!

Workers are lovely. Go upstairs, thank me later.

Great coffee and comfortable place to sit and relax

Oh dear. Walked in on a very quiet Monday morning, every table downstairs dirty with either used cups and saucers or food crumbs. Floor sticky and upstairs toilets absolutely filthy and you could smell them as you approached half way up the stairs. Not a good experience Cafe Nero, you need to up your game.

My husband and i visited in Barnstaple while we were on holiday recently, the restaurant was clean and tidy,two people were serving, and we got served by the lovely Tasha,who was very kind and efficient,especially to an elderly man who seemed to have memory problems,she was so kind to him,not making him feel silly or anything(he tried to pay for his coffee on more than one occasion,even though he'd already paid for it)We were very impressed with this young lady and her kindness.

I visited this establishment 2 weeks ago, lovely coffee and a really nice slice of cake. Served by a lovely young lady who’s service was in my opinion outstanding! But the reason for my 1 star review is because of nasty man who was clearly the one in charge, he was revolting his personal hygiene needs addressing and his attitude stunk too! I will not be visiting this establishment again!

Very unkept , dirty and staff more interested in using there phones and sitting with friends than cleaning tables , which were dirty and not clean

One of the nicer coffee shops in town. Staff always helpful and friendly. Simple things like saying thank you and have a good day as you leave.

Just coffee for 2, friendly,helpful staff and good coffee

Terrible service from staff at this place, when we walked in just before 5pm the young female that appeared to be in charge glared at us and her first words were ‘we close at 5.30’ so unwelcoming it was shocking. I asked for sugar and she just pointed in the general direction without saying a word.Although the coffee was good our experience was tarnished as obviously they didn’t want any customers at that point. It was also clear that said female had her friend sat opposite the serving counter and they were messing about throwing a small ball at each other! Extremely unprofessional.And sure enough before the shop closed this person who looked in charge put her coat on and left with her friend. Dreadful experience and we will not be returning.

First time in there, tables not cleared, coffee was ok,

Great place to have a coffee and recharge your batteries

Great coffee and very happy, friendly staff.

Visited this coffee shop and was served by a girl who was applying lipgloss while we waited. She wasn’t wearing gloves had her hands near her mouth then picked up our cups by the rim (not the handle) of the cup we would be drinking out of. She proceeded to make the drinks not even thinking about COVID-19 and infection. Very poor practice in such difficult and uncertain times !!

Good coffee and service.Thankyou

Awful customer service. My daughter and I stood for over 10 minutes waiting for the two staff to stop chatting so we could be served even though they knew we were there. They totally ignored us so in the end we left.

Excellent coffee & courteous staff. Dog friendly.

Sat outside waiting when it’s supposed to be open 😡

Welcoming quiet no queue likeCosta

Just popped in here for a coffee and cake. Excellent as usual.

This cafe was filthy,rubbish lying on the floor,needed a good clean.One staff member was slouched in a chair with her feet up,whose attitude seemed to be “so what if I am”.Not hip or cool.

A nice and relaxed setting with socially spaced seating giving an airy atmosphere. Dog friendly and my dogs found it so relaxing they both dozed off! Coffee was good and service was quick. Staff were polite and friendly. An enjoyable experience and a good place to take a break and unwind.

Nice place in the centre of Barnstaple. Friendly staff and a comfortable atmosphere.

Very pleasant staff. Good coffee and hot chocolate...be early for the best cakes!

Best coffee around, and excellent staff

Friendly staff , good coffee and best of all they allow dogs

Came here for a quick lunch - coffee and food was good but tables were very close together. We waited for someone to leave for a table, which was fine but our table wasn’t even wiped down! Staff were friendly but definitely not safe during a pandemic.

Great coffee stop in the town centre.

Not very clean, staff were to busy talking to their friends, who were not wearing masks

I have never been inside this place! I do not buy coffee on the high street it costs too much

Fantatsic coffee and super friendly service.

Standard coffee shop, lady behind the counter was very friendly

Good service, polite staff. Social distancing rules all good xxx

Not enough staff on. Not normally an issue as I understand how a business operates. However this was on a day of the government eat out scheme. Not exatly gonna be a surprise it be busier then normal. Forward planning could have helped.

A very nice place to have a good coffee

Gute Lage, gute Auswahl und Qualität

I have always loved Neros and this is one of my favourite in the country staff in all are always lovely but thease always go up and beyond great place always recommend

Great place to relax and catch up with friends.

Friendly coffee shop, good prices, accept dogs aswell....

Great coffee and friendly staff, what more could you want 😊

Best coffee in town with no Doubt Alice is wonderful, very kind and a professional barista and all the team can bring joy to your day!

This cafe was absolutely lovely very friendly staff, and the brea and cranberry toastie was fantastic and very tasty, thank you to all the staff in their xxx

Friendly staff but its decor is tired and scruffy rather like Barnstaple itself.

The staff were very friendly and welcoming

Nice place, good coffee and service. Even though the poor guy was working on his own on a Saturday lunchtime! The manager needs to hire some more staff!👍😂

Coffee is coffee. This is a bit more expensive coffee than your local greasy spoon.

Found a cosy seat upstairs and enjoyed a good latte. Varies with how busy it gets.