Caffe Nero in Fermanagh

Hit and miss. Yesterday asked for a large hot chocolate with cream, got a good large size and it was gorgeous so went for again today and asked for a large hot chocolate with cream, got handed a small one and it tasted horrible, really watery and not chocolatey enough. I could taste the hot water sitting on top of a very mellow hint of chocolate. Very disappointed today

Fantastic service from the staff polite and helpful

They allow dogs to enter, I don't like that.

Coffee needs to be in glass or ceramic mug not a take away carton one, when eating in.

Very friendly staff. The vegan savory food was far too sweet for my liking but was otherwise good quality. I wish they had more selection of drinks to complete with the chains. They're dog friendly which is really nice.

Lovely spot to sit and read or meet friends. Small range of sandwiches/panini and some scones and cakes. I don’t like coffee but their tea is good

Great selection of coffee and things to eat. Staff really pleasant, chatty and friendly when we went in this morning. Great stuff.

Dirty place and unprofessional service. What less could you want from a café?

Place had its problems previously but has really improved. Cleaner, better staff morale. Well done. Will visit again more often.

The staff are very helpful and friendly service is the best I be going there again the staff be very proud of yourself's

Very busy and there was a short wait for service when we visited, the cinnamon cookie was stale/over cooked, returned it to get a replacement which was also the same, the barista told me the manager had prepared them that day. Coffee was nice and facilities were clean.

Stopped in for a takeaway coffee. Partner order the luxury mocha but it was missing the cream, I ordered a latte. The coffee was just so so and both drinks took quite a long time to make despite being simple orders.

Had a lovely hot chocolate on a very cold afternoon ... lovely friendly staff 😊

Dog friendly place and staff. Super chilled and great coffee! Highly recommended 👌

A peacefully place for a coffee nice seats

Food OK service very slow. Seemed to be short staffed. Had appearance of lack of attention.

My girlfriend and I recently visited this coffee shop, and unfortunately, our experience was less than good. One staff member, who appeared to be a manager with a distinctive tattoo on her arm, seemed rather irritable and snapped at the other employees. Additionally, the lack of chilled food options was disappointing, and the overall ambiance of the place left much to be desired. Regrettably, we won't be returning to this establishment.

Disappointing service. Coffee cold and long wait despite ordering ahead for click and collect and asking specifically for extra hot. Not a store I’ll be returning to. Will stick to the Omagh one.

The staff were very nice and very patient and helpful. The food was good and coffee was nice. Lots of seats, welcoming and cosy. Nicely decorated and toilets available. It is accessible and dogs are allowed.

Food and actual products are delicious but the trainee barista was very immature especially with other staff members not how you should behave in front of customers.

Has to be the worst Cafe Nero we’ve ever been in. On our last visit to Enniskillen, it was fine, but this time…well, I just don’t know why it has slipped so badly. Service was really really slow, my wife’s hot chocolate was average but my supposed luxury Caramelatte was anything but. Insipid, lacking in flavour, maybe the trainee forgot to put the caramel flavouring in. And then the piece of chocolate fudge cake came with a sliver of watery cream squirted down the side of the plate. A real disappointment.

Always very consistent with there coffee

Fabulous atmosphere Emma is a wee star:)

Staff greet customers with a smile, coffee good, relaxing atmosphere. Manageress and sraff work hard. Lovely spot 👌

Regional management need to prioritise getting staff for this store. They very obviously do not have enough staff to man it. I’ve been in on numerous occasions recently only to find that they’re closed or closing - before the time stated online. I don’t hold the casual workers responsible, but it is a bit frustrating to travel in to the store when it’s advertised as open online only for a handwritten note to be stuck to the door saying they closed at 4pm. Senior management really need to sort the staffing issue out.

Staff are courteous and got my little dog water etc . Great to know dogs can come in with you for a coffee.

Unclean, toilets blocked and no signage, ignored by manager when trying to order, they just went and sat in a booth for a chat with someone. Can't blame everyday/casual staff as we get treated well by a couple. Seams like there is a management problem within this store, not the first time we have also come for coffee on a Sunday morning to be told takeaway only because there are no staff. Needs a good shake up.

Really dirty, tables unclean, floors nit clean, behind counter so untidy, and I have attached a picture of toilet floor.......

Najlepsza kawa jaką kiedykolwiek piłam, aromatyczna, smaczna. Miejsce z klimatem, obsługa miła

Great advice given re alternative milks, the lady knew I wouldn't take milk chocolate topping as I'm vegan and that doesn't happen very often.Offered cinnamon instead. Called close to closing but she was lovely and so helpful.

Great staff and great atmosphere, I would recommend to anyone.

asked for extra hot coffee and wasn't toilets need a deep clean floor very dirty

I'm sorry to say but I find it very dirty tables not cleared not cleaned floor not clean its a pity.

Great selections of little treats and buts to go with a nice coffee and great friendly staff. 🥰

Nice cakes and coffee. I love that they are pet friendly

Lost a lot of its shine. Dismal atmosphere. Staff appear very demotivated. Not very clean. This used to be a good coffee shop.

Beautiful place to be, went to Caffe Nero with my friends, I enjoyed their coffee.

Comfy relaxed meeting place... Good coffee too.

Had a hot chocolate with caramel sauce and marshmallows, absolutely lovely, very well priced and certainly would go back for another!

Very bad service from a very rude girl on Thursday morning. Went in for a cup of coffee and was met by a very unprofessional staff member. Coffee was undrinkable, table I sat at was filthy, cutlery not cleaned properly. Caffè Nero is going downhill will never come back and everyone else should avoid it Also jug of milk had insect floating in it

Love stopping at Caffè Nero staff friendly and polite. Nice seating area loyalty card great will keep visiting.

Lovely hot toastie chicken bacon and cheese Service is slow

Lovely place to relax with a coffee

Best of the coffee chains for coffee, and being very welcoming of folks out for a walk with the dog(s)... Festive coffees are always amazing!

Food was quite good but no sit-in available.

I’ve been using this branch for years having been drawn by the relaxed atmosphere and (previously) fantastic staff. I visited on Saturday 25/09/2021 at 4:50 pm where two young unknown staff to me, male and female appeared to be in a hurry to close the shop. They informed me three times they were closing at 5 but I could have my drink. Just before 5 the young man almost stood over me until I had to walk out the door before locking it behind me. The Nero website says relax and enjoy for as long as you want, the timings do not say they close at 5 so for the rudeness, I won’t be back. Awful customer service.

OK coffee average. nothing special.

Needs a complete deep clean and furniture replaced

Very poor service from the Sunday morning staff. I was tutted at when I asked them a simple question. Very unprofessional

As usual, the best espresso coffee is here 👌 I am not drinking other coffee types, but I see from others on their table, cups are so representative and looking spectacular 😁 Service and staff are friendly and will give you and help you with anything you need. There is portion for food you can take, and great and always fresh sweets and desserts. Clean, and spacious.

nice place to have a coffee on the main street

Brilliant coffee and excellent staff that served me

We called in for sitin coffee on Sunday 25th August at 11.30ish. All I can say is when I sat down and looked about the place I was disgusted by the level of maintenance and cleanliness. There was a small sofa at the window and the material was ripped off/worn through its left arm. The foam was visible and not a small patch either. The chairs are mostly all fabric and all of the ones we could see were stained. The glass front doors were completely smeared and dirty. The floor was a mess. Unswept and needed a good mop. There was a chair pushed into the wall on the left on entering and there is a thick layer of dust underneath it. Given this was early on a Sunday the glass and floor should still have been in a good condition if they were done properly after close the evening before. I would say neither have been done in a while. To top it all off there is a homeless guy/beggar that has setup camp in the Dorothy Perkins next door which has closed. He was in and out twice in the time we were in for a coffee. Used the toilet and also had his mobile charging beside the used chair mentioned earlier. The tea and coffee was fine but I wouldn't go here again unless the hygiene issues are improved. I would give it zero stars if I could.

I alway went to cafe nero enniskillen. During lockdown not possible. Went today with voucher to be told week out date. At least £10 on it as wasn't used. I was given a coffee. Very disappointed. Manager just ignored me..

Had a salted caramel and pistachio creme. It was lovely. I love the decor of the place. It's comfortable and relaxed. A great place to enjoy some time.

Nice coffee, very helpful staff

Could only get take out, obviously, but what impressed me most was how hot my hot chocolate stayed whilst I walked back to the car park. The whole order went down well, far superior to Starbucks, £18 well spent (6 of us ordered 😊). Well done Café Nero Enniskillen 🌞🌞🌞🌞🌞

Superb coffee, friendly staff in the mist of severe restrictions

Spent £5 for one sip of coffee don't go here, felt sick after drinking it

Not very tidy. Atmosphere has disappeared

Relaxed and nice place to catch up with friends

Just gone down a lot shabby and dirty tables also only 1 toilet open not good too many people queing in hall way.

Pretty expensive. Payment by card only (no cash). Not impressed.

I used to like it but they are still only doing take away cups on the Covid19 excuse. I can't see how disposable cups are any safer than ceramic cups and plates. (food in a bag) but they still charge sit in prices. A poor show.

Great coffee, friendly service and very affordable

Lovely staff nice atmospher friendly

Nice and spacious , good coffee

Good social distancing in place but still do not like drinking coffee out of paper cups.

Was in it one Saturday in September 2020. The table I sat at in the Enniskillen store was not clean. The lady working there in the afternoon I went to see about getting the table cleaned. Said to me there is spry and roll of paper to wipe the table with. It had carryout coffee cups on it etc I looked at her. To avoid a row I said nothing With Covid 19 you think the table would be cleared and cleaned. I should not have been asked to clean it. She should have sent someone down to clean it for me or like all other coffee shops they have someone on the floor of them clearing the tables and wiping them. In Caffe Nero Enniskillen in my time that Saturday afternoon I could see no one doing that. When I got the spry for cleaning the table I was sitting at next the door as you come in. The spray bottle that you spray the table with it was even dirty. That I had to use the roll of stuff I was going to wipe the table with put round the handle to stop the germs I said nothing to any of the staff in Caffe Nero. No I only be in Caffe Nero in a real emergency. As it probably not there fault as they not taught to keep the bottle that the disinfectant kept in at all times clean on the outside. Plus to have someone on the floor clearing tables and willing them down. They should teach their staff to do that. As in other coffee shops they have someone on the floor clearing and wiping the tables. Plus the bottles the disinfectant are in are clean at all times. Unless I am braking up the wrong tree. They gave me a carry out cup when I ordered. They might be doing that during the pandemic. But if that is the case. That ok. But if a table is dirty they still should have someone of their staff to clear it and wipe it not ask a member of the public to do that. When I was finished I did put my carryout cup in the bin.

I went into cafe nero this morning for a latte and received the best customer service. Sophie needs a promotion! Greeted with a smile and overall a great experience. I'll defo be back !!

Back today in the Enniskillen cafe Nero for first time after lock down. Disappointing visit. Expecting the freshly baked goodies at this time but weren’t ready for another half hour! When inspecting the cleanliness especially after only reopening and should have been deep cleaned this branch was and seems to continue in a state. I’m sure someone is capable of sweeping the floor and cleaning a window. Management should be requesting this at least daily. I’m sure this is the same cigarette butt inside the door from the last time I was here, months ago. It’s a pity as I like cafe Nero coffee and goodies. I won’t be returning on a regular basis until I see an improvement.

We went for breakfast at 7:40. Not many in and a pleasant girl behind the till. Only credit cards accepted. We had porridge and coffee and some dried fruit to put on the porridge. It was served in a coffee cardboard cup and was very pleasant and filling. The porridge was cheaper than the coffee and for three of us, the bill was just less than £15. Well worth a visit. Not many in before 9am so social distance wasn't a problem. Tables spaced out anyway.

Enjoyed my Cortado Lovely to see it open again Plenty of sanatizor etc

Standard Cafe Nero in the middle of a busy town.I was really disappointed however with the condition of the place, seats were badly stained and the whole place felt as if it need a good clean.Are dogs allowed in cafes? There was one here.Nice coffee, but took it as a "To Go"

Lovely place to sit and enjoy a coffee,nice selection of snacks to eat, good friendly staff, dog friendly which is great..

Coffee is always good and glad to have somewhere else on Enniskillen High Street where I can grab something vegan quickly. Staff have always been very friendly and service fast.

Went in this morning for a tea and pecan sliceWas asked if sitting in then did I want I knife I answered yes to both questions. I was served by the dark hair one while the one bleached blond hair and fake tan kept whispering to the server. I sat down put my purse away took teabag out tea with the spoon when I was about to use the knife it was disgusting with bits of jam and some dort of grubby smear. I went up told the server the knife was greatly dirty got another one which was much corner but usable no apology

Staff here are fantastic, so friendly and polite. Coffee is ace and the atmosphere is wonderful.

Bit smelly like all Nero shops, Coffee was ok though..

Just another expensive coffee shop, nothing special but handy location for shoppers.

Great coffee, tasty cakes and nice friendly staff.. well worth a visit

OK. A chain like other chains, at least you know what you're getting.

In the Heart Of Enniskillen. this is a great branch of the popular chain of coffee houses, Perfect for a light snack.

Lovely place for a coffee with friends or on my own.

Excellent... lovely atmosphere, good quality coffee

Da gibt es tollen Kaffee leicht zu erreichen und das Personal ist nett da und es liegt mitten im Zentrum von enniskillen.

Cool atmosphere, drafty air conditioning.

There was only two trainee baristas on, large queue, ended up walking out.

Love going there nice and friendly

Anyone who knows me, knows, I love this place! Love the coffee, the service, the food. I love the decor and the atmosphere. Especially with a book for some cheeky me time.

Extremely helpful and friendly staff. That's the most important thing in any business. Choice of coffees, teas and snacks to suit many tastes. Enjoy!

Friendly and efficient staff. Pleasant surroundings. I'll be back again.

A lovely place to have a quick coffee and fudge cake and sit to feed baby. Staff were very attentive.

If for no other reason but for the coffee then you must go in. Also available are some nice treats to go along with it. Lovely relaxed atmosphere.

Süße Einrichtung, guter Kaffee.

Overall the Ekn Cafe Nero is a nice relaxed space. However it is let down by often messy tables and some lack of staff moral.

And the coffee is bitter and not worth the money, try the Happiness Trap, much better coffee and cheaper.

Service is terribly slow. The tables are not cleared when customers leave. The last few occasions we had to clear the tables ourselves. The seats are dirty and grotty. Good management is urgently required. Staff called Baristas and working for a pittance.

I thought this place was wonderful. The baristas were really friendly and the mocha frappèe tasted nice too.

Plenty of room for a buggy wheelchair ect I liked their selection of gluten free options