Caffé Di Milano in Birmingham

Attitude stinks here. I asked the server if the desserts were suitable for vegetarian or non alcoholic. She advised me that the tiramisu was alcoholic as expected but didn’t hurt to ask. And then I asked her if any of the deserts were suitable for vegetarian to which she did not even understand the question. Some desserts contain animal gelatine which is not suitable for a halal diet. You see that was not the problem nor was the server. She gladly went back and forth to find out if specific details for me. However, I had a problem when I was given a stare down by the manager as if I was the problem? Surely your servers should know if a specific item is suitable for vegetarian diet or not. It’s all a facade from the outside. You’re promised a nice meal with ambient lighting but instead you’re left with stinky attitude and subpar food.

I have to say our experience was really poor. Inauthentic , lacking any atmosphere and staff that couldn’t care less. In addition to this the bill was extortionate. Advice would be not to go here. If you do don’t have squid under any circumstance or any alcohol because it is outrageously expensive. Will not return. Apologies to the restaurant but had to voice my thoughts.

Gorgeous place, lovely food, fantastic dj, great service. Had to drop stars because of the live lobster tank which is awful and completely unnecessary. Otherwise 5 stars would have been due!

Mohammed was an amazing server - a friendly and approachable server :)

The lobster with garlic butter was Delicious but my steak was cooked medium well instead of medium rare. However, could not fault the service

Pretty average all round with the waitress who served us smiling and efficient but the 2 waiters also involved much less so. Expensive for what we had but that's city centre restaurant prices.

Spent the evening here celebrating my daughter’s 18th. Staff really friendly and welcoming lovely atmosphere and the food was phenomenal. 10/10 from us live dj at 8 was a nice setting. Our server was sadete he was lovely

Lacked atmosphere. The food was fine for what it was. Service was good. Nothing special though so I wouldn't rush back.

Attended bottomless brunch. The service was amazing, food was so fresh and tasty. Vibes were great. Would recommend as it was great value for money too !! Will be coming back !

Service was slow. We were not offered drinks until after the food order was taken. No water brought to the table. The table next to us sat with dirty plates for a very long time. The pizza was soggy and the cheese was barely melted. The sauce was sweet and lacking any rich flavour. Won’t be back.

We went for bottomless brunch with unlimited pizza and pasta and it was unreal! A true taste of Italy with a live DJ boasting a great atmosphere. Would defo come back!

I went for the Sunday bottomless brunch and the restaurant decor was stunning, the dj made it really fun and the staff were all so lovely. They were really quick to bring out the food and drinks. The food was really tasty and they had a good selection. Only thing I wish they had more than 3 options for cocktails! X

I have been here for a dinner, the food is very tasty and good. The service is very kind, the waitress is sweet and kind. The environment is a little too bright, but that's fine.

I went to caffè di Milano for lunch , atmosphere was really nice and the waitress was really kind made me feel comfortable as I went on a solo date. Food was delicious and pipping hot and like definitely recommend this place

Lovely food, very attentive but never intruding service. It was a lovely place to eat quality food In lovely surroundings for my wife’s birthday before heading off to see a band at the nearby O2 academy 5 stars throughout for me. The proprietor should be very proud of all his team.

Our server ally, was the best she really took care of us, she was friendly and beautiful.

Lovely place! Our server was a lovely beautiful lady called Ali and she took care of us on our bottomless brunch.

We visited Cafe di Milano recently to try out their new bottomless brunch. The atmosphere in the place was amazing and the DJ had everyone singing. Also wanted to mention our server for the afternoon Mohamed, he was brilliant throughout our visit, was very attentive and made sure our glasses were never empty 😄 He was also very friendly to talk to which made our experience even better.

Perfect time for brunch at Milano and our server Mohammed was amazing!

The food and service was amazing. Polite and friendly staff the waitress who served us was called jyo fantastic service

10/10 experience, would defo recommend

This has to be one of the worst places I have ever stepped foot in, we were there for my friends birthday if it was for it being her birthday I would of walked out the second I walked in. The decor was cheap and tacky, floor tiling all peeling away, everyone in there was pretty much underage and had hardly any clothing on, people were twerking whilst I was trying to enjoy the food I ordered. The food orders were all wrong, the music was too loud I couldn’t speak to one single person on my table. The waiters were miserable, fumbling with the phones to check to see if orders were correct. They were rude kept leaning across everyone to serve food, they couldn’t hear what you were saying when ordering because of the music, probably why everything was so messed up. The steak was fatty, the cheese cake was frozen and the chips were like McDonald’s fries. It was like a cheap year 6 disco. You could not pay me all the money in the world to return to this venue. I would recommend everyone avoids this place like the plague!!

Fantastic place ：） Gd service from Mohammed ：）

Waiter Mohammed provided excellent service, and the food at the restaurant was absolutely delicious. Highly recommended!

Came with 3 friends and we had an amazing experience. The lobster risotto and whole lobster with fries are absolutely brilliant. Unlike a lot other restaurants which you can barely find lobster meat in risotto, there’s plenty of lobster meat in big pieces. We were served by Mohammed who’s been very friendly and treated us with free shots and wine. It’s not our first time to be here and will defo come back again.

Fantastic cafe opposite British Museum, prices were excellent, great vegan choices too. Calm and cool despite the heat.

Dining at Caffe di Milano was a new experience for me as I hadn’t previously attended this institution before. I was directed to a table located central of the building by an attentive staff member who was really communicative and friendly. My order was taken by a waiter named Mohammad who was extremely polite and sociable, he guided me through the menu and recommended a few dishes, to my surprise what was dished out was absolutely delightful; the carpaccio di manzo, heads up to the chef, managerial staff and also Mohammed, I will be definitely looking forward to dining in again, also working in hospitality there are bases that determine ones service, and I can proudly say Mohammad does not disappoint! Thank you Caffe di Milano for the great experience! ❤️❤️

the best food, and Mohamed's service was so fast and he was really good and smiling

Great food and atmosphere but what really stood out to me was the attentiveness from the service team, special mention to our waiter Mohamed he recommended the best pasta dishes to my table and delivered a very friendly service. Good customer service is what makes a customer loyal, he has managerial qualities that any workplace would value. Good luck to him in the future !

Many thanks to Mohammed for giving excellent service during our lunch.

Lovely food, attentive staff, great service. A lovely pre-theatre experience.

A great option for pre theatre food, as it is stumbling distance from the Hippodrome Theatre. The food as delicious and the staff were friendly, engaging and extremely efficient! Would certainly recommend a visit.

Disappointed- always go here before going to the theatre, but yesterday we had to ask 3 times for the water we had asked for, our food didn’t get served and on asking we were told there had been a problem on the computer and our order hadn’t gone through. Then they added on a 10% service charge which we said we weren’t paying. Also the theatre menu has gone up in price, so paid £29.95 for a pizza and an ice cream, food is good but not that good.

We visited this restaurant as a family before going to the Hippodrome theatre to see a show. One thing I have to say is that the photos made the restaurant look very beautiful and clean. However, when we arrived, it felt quite dirty and run-down. It looked as though it turns into a bar/club later on in the evening, so that’s probably why. However it still doesn’t excuse this… The food was average, I wouldn’t say it was the best Italian food I’ve had. However, it was a convenient location as the restaurant was only 5 minutes from the theatre, so we didn’t have to rush our food.

Pleasant cuisine but very high prices for a one-course starter (95L) with glasses of wine. We were almost alone during our visit at the very beginning of the weekday evening. All dishes were served at the same time. We had to send back the dishes to be able to enjoy the hot starters in peace. As for the atmosphere during the meal, a waitress was mopping the floor near our table.

Pre theatre lunch and have to say the food was excellent, staff were very friendly would definitely return without hesitation

Food was really good, some dishes probably a little more expensive than they need to be and service was a bit slow but overall enjoyed the experience. Not sure about the whole DJ thing at 8pm on a Saturday night but guessing every business wants to be a little different

Best calimari I've had in a long time. Very fresh.

We telephone booked an A la Carte table for 5.30pm on Saturday. When we arrived we were presented with a Theatre Menu..... we asked for the A la Csrte menu that we had booked and after much confusion a 'manager' asked us what we would like that wasn't on the Theatre Menu, 'Give me a minute and I will see what I can do' was the super efficient response...... we never saw this lady again and had to order meals we didn't want otherwise we would have been late for the Theatre. I am very disappointed by a restaurant that I have been to many times. The staff came across as lacking the confidence to make a decision that would have meant 1. Our bill would have been double what we actually spent and 2. You would have made the customer happy I left a very unhappy customer, our whole evening g was ruined!

It’s a facade! It’s close to the theatre so gets a good amount of people. Slow service, toilets with no soap! Food mediocre, cheap chicken in the pasta, could taste how horrible and cheap it was!

Mohammed and ghita were excellent

1. Even after requesting ‘no garlic’ for a meal, garlic was still put on the Sea Bass. The person is allergic and as a result, spent the remainder of the evening very poorly. 2. We requested the speaker directly above our party be turned down slightly, as we couldn’t properly engage in conversation. The waiter requested this from a red-haired (manager?) who visibly pulled a scowl, spoke to the DJ, and visibly shrugged the request off. This same red-haired employee then claimed that she couldn’t hear us when discussing the bill – clearly, the music was too loud. 3. My main meal was incorrect – I had initially requested the pizza however changed it to the ravioli when sending across the official order selection. 4. When asked to pay, the red-haired employee refused to allow any more than one payment as it was ‘a Saturday and too busy to split the bill’. We then spent the next hour working out the bill and watching as this same staff member did very little. We missed our next 2230 reservation as it took us so long to work out how to pay a £607 bill on one card. Multiple people in my party work in hospitality and catering and confirmed how easy this process would have been to split the bill individually. 5. Finally, we were charged a ‘non-discretionary’ £66 service bill for terrible service. The plates were handed over heads, the music requests were scoffed at and ignored, garlic was put onto a garlic-intolerant person’s meal, and we were refused a very simple to request to split the bill.

Went for a staff night out. Music was too loud, with DJ vaping in the restaurant whilst people were eating, service incredibly slow, food wasn’t very visually appealing and tasted even worse. Lasagne was cold and appeared to be pre cooked but then placed in warm passata filled bowl? Wouldn’t return. Only good thing is the cocktails.

Even though the website shows blue light and student discounts on its front page, they say they know nothing about this and that it might be coming soon

Fantastic experience at caffe di Milano before the theatre. They catered so well for my little girl making the whole experience relaxed and special. Thank you so much.

Amazing food and service great atmosphere

Supperviser and Sima was excellent

Not a fan of Italian food usually but they do it well here in a great atmosphere with friendly staff

I went for my friend’s birthday and it was such an amazing environment. Mohammed made us feel so welcomed, with the service being so great and prompt. They tended to our every needs and made the day feel special!

The food here was amazing possibly the best steak I’ve ever had ! Highly recommend!

Had my birthday meal here & they made every little thing so very difficult !!!! The menu in advance I dropped off, it went AWOL, then I emailed it, not good enough I had to write 19 peoples food out!!! Then they wouldn’t accept drinks at the bar it all had to be on one card, so instead of enjoying my birthday meal I’m monitoring who has what drink etc - then they kept trying to up sell a drinks package saying we can’t keep the table after 10, as they’ll be fully busy - it was absolutely empty!!!! Don’t insult my intelligence!!!! Staff were unhelpful, the manager was abrupt and she totally spoiled my experience - large groups don’t bother you would think they would want the business considering it’s empty but clearly not!!!

I never leave negative reviews but the experience I had for my birthday a couple of days ago was appalling. The food and drinks were fine and the atmoshpere was okay but the service was terrible. From entry my party of 14 felt overlooked as we waited almost 20 minutes for a waiter to even ask for our drinks order. Then my Muslim friend who has never had alcohol and was on medication was served alcohol in the mocktail she ordered. My friend who has many dietary restrictions was told that they all they could make for her was some chicken with a side of salad yet she was charged the same as everyone else having 2 courses. Finally, a drink was spilt on my friend leaving a stain and with no apology. When we asked for the servicr charge to be removed, we were told that they couldn't even though we had received subpar service. Eventually, after my friend had to explain the dangers of her having consumed alcohol whilst on medication, they removed the service charge. I am definitely not going back as there are plenty of better options in Birmingham for the same price and good service.

I went here in a booking of 16 people. The waiter was rude and unhelpful. They missed half the group meals and puddings out or got the order totally wrong then telling us they didn't have what we ordered. They had no cocktails that was on the menu specials meaning drinks were very expensive. The menu is very limited for dietary requirements

Food was warm, and not the lobster was hard. Very disappointed.

Went for a meal before seeing a show. Food was beautiful. Service was a little slow, it wasn't busy but the staff were very polite. Reasonably priced, ours was more because we had a bottle of fizz

Pre theatre meal last night. Didn’t realise it would be set menu - requested the normal menu to be told not possible. The set menus extremely over priced - a pizza and desert there is roughly £20 ish but set menu charged £28.95. Food was good - nothing amazing but nice. Then at the end our bill was much less than expected - they had charged us prices from main menu not set menu - didn’t complain!!!!! Overall it was fine but I prob wouldn’t rush back. Would be much better to allow tips to be a choice not 10% added as standard.

A reasonably priced Italian. Nothing special but decent food without an expensive price

Booked in for pre theatre dinner expecting something average. Really pleasantly surprised, the food, the service and the cocktails all exceptional. The staff are always available but without being over bearing. The arancini, seabass and cheesecake were some of the best I've had. Highly recommend!

One of the staff was incredibly rude and she was the first person who greated us. The menu was limited but we managed to find something we wanted to eat. As we were eating a mouse kept running across the floor. No apologies from the staff and it was running behind peoples feet. Very expensive for what you get. Very disappointed

Perfect for pre theatre dinner, food very good service efficient and staff friendly

Overpriced and very much not worth it. When food comes fast it's never a good sign. Only thing I could recommend is the cannoli

Sometime since we visited Birmingham but this place Caffè Di Milano is an excellent place to eat,either pre or post theatre.Great food, very good choice on the menu and very very friendly and helpful staff.Would highly recommend.

Overall quite a nice place with interesting interior, only had a chocolate cake and coffee. The cake was very average, definitely expected better quality for the price. There are much better places around the city centre so probably won't visit again

Very posh, desserts were amazing

Ridiculous service and charge more when take away. No refund even I mentioned, The girl just said I already paid, so she did nothing. Won’t come back

Lovely place to eat with great food, and the service especially MARTA was great. Thank you for a great start to our day.

The chef were amazing! Lobster was delicious , the waiter “ Mohamed” was really nice and funny ! The service was fast, such a nice experience

Super Service! Mohammed was very nice to us and i will come everytime when i am comming to Birmingham! The Food was very good! I love it! Thanks a lot!

Lovely experience! Food quality was amazing and great service from Kashan and Ghita. I definitely recommend!

It was a lovely experience, food, ambience, staff and dessert was amazing 😍

We attended a New Year’s Eve event for which we had prepaid, but the security didn't allow us entry. Apart from this issue, when we asked a couple of questions, the guard began shouting, being rude, and gesturing, which is utterly unacceptable. The lack of manners and the disrespectful tone significantly ruined mine and my friends evening.

Seated at 5. Had to ask someone at 5:30 to place an order. Had to then chase food and even to get more drinks. Food came out at 6:35. Chips were barely warm had clearly been under the lamp. The table next to us asked for the bill before food even came because they had been sat so long. Food is expensive for what came out, service was non existent. Clearly can’t cope with the amount of bookings they accepted. will not be returning.

Amazing service from kashan Lovely food and atmosphere Would definitely go back.

Me and my girlfriends family have come here the past 3 years in a row on Christmas Eve the food is always spot on, never had a bad meal from here. The pizza is one of the best pizzas I've ever had.

Food was lovely, but Kashan’s service was even better 🤩x

Loved the atmosphere! But Katie liked Kashan better !

food and service excellent would highly recommend especially our very helpful waiter Aleyna, she made our experience the best it could’ve been

Food was delicious and aesthetically pleasing! Kashan the waiter was very fast, polite and attentive! Will be coming again.

Kashan was lovely and attentive catering to our needs. Food was good and came on time. My Pina Colada was massive and lush🥰🥰. My friends and I were relaxed and did feel rushed through our experience. Will be coming again. Thank you so much Cafe de Milano 😘 💕

Visited for a lunch one Saturday with friends before visiting the theatre with a group of friends. Aleyna looked after us fantastically well. The service was excellent and the food delicious. It was perfect for a Christmas get together.

Aleyana is a good person! The food is amazing! And the place is beautiful

It was best lunch before take off. Special thanks to Aleyna for her pizza and dessert reccomendations. Margaritha and Tiramisu is best !

Thank you so much to Miss Aleyna for wonderful service.It was so delicious.

Risotto was wonderful and a very generous portion. Salad was simple and delicious. Staff were helpful and very friendly, especially Aleyna. The restaurant is clean, ,light and relaxing. This was my second visit to the restaurant and I can’t wait to go again.

Staff always welcoming and attentive Food is excellent , good portions.

First time family visited at the restaurant for my daughters 21st birthday... atmosphere, enviroment & decor was absolutely lovely. Customer Service was very pleasant & helpful. Would definitely visit again 😁

Diabolical....no customer service...no manners...worst restaurant I have been to in my life!! The management is an absolute joke...rude and unprofessional! I don't know how there still open been to this restaurant twice both for birthdays and on both occasions staff were rude and lacked any form of training....(not mine as I would never book this place) food disgusting and tasteless! Needs to be shut down ASAP surprised they have any good reviews....!

2nd time visiting after the 1st experience wasn’t the best. Staff are extremely rude and incompetent. Honestly don’t know how they are still open with such bad service it’s absolutely ridiculous. Boycott this place. Save your money and go elsewhere. They have no manners! Ruined my cousins birthday dinner for their lack of customer service. Get new staff!

Do not go here. It’s a catfish place. Food is not fresh, seafood pasta was made in less that 10 mins. There was no flavour in the pasta, just tasted like tomato. The mussels were mushy to the point where I had to spit them out, you couldn’t even chew them because they were mush and tasted old like frozen. TERRIBLE SERVICE as well. Rude lady at the front, absolute joke of a place. Focus less on your aesthetics and more or the food. How can I forget that when my drink came the strawberry was covered in fruit flies. AVOID THIS PLACE!!

Worst restaurant I have ever been to EVER! The lady at the front (ALICE) was so rude to us before we even sat down. The food came in 5 mins and lacked flavour, the mussels were mushy and tasted unclean. The drinks came accompanied with a swarm of flies. The bathroom was a MESS, toilet roll on the floor so unsanitary. Waiters are useless.

Be careful of the fixed price pre theatre menu as due to slow service (including people who arrived after us being served first) no time for desert but still charged for it. Offer to have as take out is not practical when going to the theatre neither is to come back at the end of the show when you have a child with you

Incredible food. Absolutely zero atmosphere. Awful service. We entered the restaurant at 7pm on a Thursday and by 7:30, the restaurant was empty. You would've thought the service in that case would be second to none? Wrong. We waited around 30 minutes from finishing our starters for plates to be cleared. One of the party is allergic to peppercorns and specifically asked for these to not be on their steak, even confirmed by the waitress. The steak arrived with them on, and then another 20 minutes for the replacement steak to arrive. We had all finished by this point. Overall, great food, let down by some of the slowest and inattentive service I have ever received.

This proved an interesting restaurant. It's very attractive to visit.Excellent location for the hippodrome theatre. They certainly coped with a busy pre theatre lunch session.Limited menu. Staff were helpful,at times we felt at little over stretched. Food,in the main all good.Little touches would have raised the bar. The sea bass was very good,but had been dried out around the edges,from the pass,which given it was busy was odd. Lasagna,good,but lacking that crispy finish.Not exceptional. Everything arrived hot. Calamari,good, little rubbery. Things like putting olive oil and balsamic vinegar on the tables would be a nice touch. Mains came with a salad The desert's we had were excellent have to say,my lemon based one,one of the best I eaten. Tap water provided no problem. Wines, delicious whites well chilled. Price point above average to high for the quality. But overall a lovely lunchtime experience. Thank you. We will visit again.

The staff at this restaurant really need to work on their customer service and communication skills! I had tried to book a table for a birthday meal on a Friday, after repeated emails and phone calls with staff telling me i will get a call back, I was continuously ignored. I would of thought booking a week prior to when I wanted to eat at this restaurant would have been more than enough time, however it took staff 4 days to respond to me only to tell me there are no tables left on that night. Staff member who i spoke to (who i assume is the manager) spoke over me multiple times and was unsympathetic or unapologetic although i expressed i was really dissatisfied with how i have been dealt with in this whole process. Since I couldn’t eat there I then enquired about a drinks only table, to where she proceeded to tell me only a small amount of females will be let in on a ‘walk in’ basis and any males will need to abide by a minimum spend? She also told me my party of 9 people was too large and i have to send yet another email to book a table for drinks. I decided not to proceed with this as my email would probably be ignored yet again and this restaurant is just not somewhere i would like to spend my money overall. Clearly this restaurant is very particular on who they let into their venue, if you don’t ‘fit’ their criteria and you happen to be born male you have no chance at this place. If you want to avoid a long winded booking with strange rules and wait 4 days just for a response then do not book at Caffe Di Milano!

The service staff(Aryan) is very friendly and helpful

A group of 5 us went for my friends birthday, we chose this place because of how nice the menu appeared. Turns out the food looks nothing like the way it’s presented online & the temperature and quality of the food was very disappointing. None of us enjoyed the food, it was brought out pretty much immediately which made us realise that the food was not fresh at all, the chips were cold, chicken on the pizzas were dry and overall satisfaction wasn’t fulfilled. We made a complaint and the waitress was rude and immediately dismissed there was anything wrong, they even charged us for a slice of cake for my friends birthday and didn’t clear this up with us in the first place😂 how rude!! Safe to say we will never return.

Rude staff and overrated restaurant

Excellent selection of seafood which is not always the case in Birmingham. I had the lobster linguine while my wife had the seafood linguine. Both were delicious and we shared a bottle of white wine which went down well. I will say that I don’t eat much seafood and didn’t realise there was further meat in the lobster claw which I hadn’t been given the tool to crack until the waiter who collected the plate asked about it, although he then cracked with the tool even if it was slightly cold. Even so, the meal itself was great.

Food and Wine delightful, we were a little cold.

Very nice place, a more refined dining experience, good if your looking to impress