Caffe Concerto in City of London, Westminster

The (Indian) manager was totally incompetent and made such a scene when viewing my gift voucher. I will never go there again.

The food is very nice, but the service is immensely slow 15 minutes after being seated, we had to call someone over just to order a drink and then had to wait a further of 15 minutes just for a tapwater

Light and airy dining room and extensive menu. Service fine. Expensive soft drinks. Pleasant spot for family lunch.

Accueil chaleureux service impeccable personne bienveillant on a testé le petit déjeuner et le déjeuner juste dire excellent on reviendra pour nos prochaines vacances c'est sur

This place was filthy. The Service was slow and disorganized. The table next to us never got the correct order and left. Tables that arrived after us were serve 25 minutes before we were. The only reason this place is still open is because unsuspecting tourists come and leave. If you are visiting London avoid this place.

Con mia moglie sono stato in vari locali della catena Caffè Concerto. In ognuno, ottima accoglienza, ottimo servizio, eccellente qualità del cibo, prezzi adeguati. C'eravamo già stati negli anni scorsi, ci torneremo con gioia.

Nice snack A bit pricey but classy Opposite Harrods ……………………………………….good services. Nice lomonades and coffees French toast good

Food was amazing and the place has a very good ambiance. The service however wasn’t that great because the staff tend to forget our orders and requests. It was a little busy when we dined there however it’s not an excuse to forget our orders and remind them about it a few times x.

Dharmi was an awesome waitress and makes the best cocktails ! Thank you for the great experience and very nice vibe . Thanks again Dharmi great service !!!

Très bon accueil par Rehman aux petits soins nous a choisi une belle table dehors en plus face au magasin Harrods tout s’est bien passé les pâtisseries sont exceptionnelles

Such a lovely place with excellent service! I sat outside and sipped a coffee with a beautiful view of foot traffic and Harrods. Thank you especially to Rehman for your kind service and help connecting to the WiFi! I would love to visit again. Highly recommend.

Went in to order a Gluten free cake for my birthday. Was given a big brochure and told it could be made Gluten Free as long as it had a vanilla sponge in it. The choice was therefore quite big. Ordered a Florentine cake, but with raspberries. When we had our office birthday party, there was a normal cake and the GF one. The difference was immediately obvious when cut. The GF cake was pale and white, with a texture that resembled white bread with all the air squished out of it crossed with a very dense marshmallowy/meringuey intense sweetness. No idea what they had made it with, but it was not good. When I returned it they tried it and spat it out immediately and threw it away. In the day and age of Becky Excell's cookbooks where even a home baker can make a decent gf cake, it should not be beyond the capabilities of a professional outfit that prides themselves on their cakes! A cake that made me feel like i had time travelled 30 years to when I first discovered I was a coeliac! If you eat in house and just want a slice of cake they do do a very delicious carrot cake, but as it turns out they do not make that themselves. Someone needs to experiment with GF cake or else just buy them in.

The drinks took a long time to come even though not very busy. My coffee was cold and the service was very slow and not very attentive. Have been several times before but not the best

Rehmat is an excellent host and serves you with a smile. Lovely spot to have coffee overlooking Harrods. Do come and enjoy the view.

We were a party of 8 with a reservation. We arrived a bit early and was seated right away. Our server was so fun, accommodating, and kind to her “first table of Americans” for the night. The food was sublime. Do try the gravy! We all had a variety of the steaks, the salads, chips, and (yes) gravy. When we were finished up the server brought us a free dessert to share. White chocolate cheesecake, which was so good!

Turned up earlier than our booking time, not busy so accommodate us early. Service very slow and not overly friendly. Had to wait 30 mins for our hot drinks and 45 mins for our afternoon tea. Somewhat disappointed Bathroom door got jammed.

Rude staff only interested in tourists, dont bother booking a complete waste of money.

The menu was impressive with a huge choice. Staff were friendly and attentive and smartly turned out. The cafe was a little noisy but not excessively so for a location on a busy road. The salads were nicely presented and fresh. The booking system used by the Concerto chain was rubbish as very little availability online and yet we observed quite a few of your cafes half empty at various times of the day.

Very disappointing experience. We had a reservation for afternoon tea. When I advised our server that my daughter had a nut allergy, he told us that there was nothing safe on the menu for her to eat. I was surprised by this, as we ate all over London that week and every other restaurant was very accommodating. We ended up leaving.

Have been in several times and this was by far the worst experience. Extreme smell of burnt greasy food and left with smell on clothes. Staff very slow and when food had to go back no apology. 6 members of staff where required just to understand that we had a reservation. They didn't know how to serve champagne nor did they even know how to place it in an ice bucket. Very poor service, food was a greasy mess and they had the audacity to try and charge a service charge. Disgusting, will never be back

It was ok. Nothing special; food ok, ambiance ok, service ok (not really friendly)… I expected a little bit more. It could be a really good place with more smiles and warm scones instead of a little bit cold.

Nice food however, menu differed from the one online which was disappointing. Prices were extremely high, higher than The Ivy where their food/service is 5*. The restaurant itself looked pretty but the service was probably the worst I've encountered. There seemed to be lots of staff but no organisation. Trying to get someone's attention was near impossible and the wait between orders and food was bizarre, lunch turned into a two and a half hour event. After reading other reviews everyone is said the same. I personally wouldn't go here again or recommend.

Big disappointment booked for treat for friend. On arrival was told no booking so showed email confirmation. Ordered drink and food. Drinks came wrong drink sent back got correct order. Then food came I ordered carbonara when it came. Sauce seperated pool of butter in bottom. Bacon was just fat not pancetta. Waiter put Parmesan cheese on. Complained and sent back when it returned tasted disgusting. I’m sure they had just put in pan to reheat and add thickener tasted very salty and cheesy nothing like carbonara. Complained and sent back declined any other as my friend by this time had eaten her food. After then sitting for 25 mins waiter came offered a drink on house which they agin got wrong!!! We were then presented with bill my food had been removed but a 12.5% service charge had been added. To which I asked to be removed. The side dish of garlic bread which I had not eaten had also been charged. Overall dissatisfaction with quality and lack of customer service. Venue and location does not excuse awful service and quality. Won’t be revisiting.

The food was very average compared to the price charging. Half the things on the menu they didn’t even have. The pasta was very hard and chewy. The first waiter who took our order sohit was very rude and shaked his head after we ordered. The manager is telling the waiters off infront of everyone. Not professional definitely would not recommend. £95 for three pastas. Definitely not work it.

I’ve had breakfast and breakfast was very good but lunch was definitely not good very disappointed indeed the chicken escalope wasn’t good I’ll probably never return to this chain.

The hostess was confused by our booking - didn't check what we were telling her, led us to the wrong table and then basically gave up and told us to sit wherever. Drinks took a very long time. There was construction work going on inside the building (at lunchtime) - drills and hammering - no apologies made from staff. Had to ask several times for sauces. Just not great at all given the price and location.

One of my favourite places to eat. The meal was good but didn’t like the wine. We had the Pinot Grigio. Service was excellent

I have never come across such rude staff. I had a wowcher voucher and I was already booked in, which a member of staff from this branch booked me in. But when I turned up the guy checking in told me about 5 times that they do not accept vouchers on Saturdays! It was very embarrassing and I showed him my booking. They then proceeded to come over and check my voucher 3 times! They treated us like dirt on the floor just because we had a voucher! I wouldn’t go here again if someone paid me, unbelievable how we were treated. Really sad that a nice afternoon gift that was given to me got ruined. And the staff ruined my whole day.

Extensive menu but unexceptional food quality. Inattentive service & noisy environment devalued the experience.

Hi Thats our date but total dissapointkent as drinks arrived middle of the food. And we are not happy with service . Even we didnt feel like to order dessert or somehing at the end. My fiance order coffee which is so poor quality. Even we were concern to say its may take nother 30 min for coffee.

Avoid Afternoon Tea! Not up to standards. Very disappointing.

Our first time in Cafe Concerto and we enjoyed the experience. The food was exceptional and very generous portions. The only down side was poor service - it took a while for a waiter to come to our table initially,we had to ask 3 times for water, the main courses were served before I had finished my starter and the waiter tried to take my starter plate when I obviously had not finished. We paid by card and cash, after giving the waitress the cash she did not return with the change even though 13% service charge is added to the bill so I had to ask for it on the way out. Despite the poor service we experienced we would return as the food was exceptionally good.

Food tasted good but definitely over priced for what it was. I complimented the waiters earrings. Unfortunately her response was to question my mouth piercing (a smiley piercing) Asking me if it difficult eat. Saying I see piercings that are difficult to maintain and they are not for me. I didn't want to be questioned about my appearance or piercing I just wanted breakfast. Bit inappropriate.

Beautiful space, quiet on a busy area and good quality good.

Waiter was actually the manager, very rude, no eye contact or any verbal contact at all, it's obvious the manager shouldn't be taking orders and serving, leave that to the waiters.

Over priced due to location, but nice food and lovely setting. Staff slow and attentive to rich.

The food is really excellent so hats off for the the chefs. Unfortunately, the service is quite poor. We waited ages for someone to take a drinks order and then waited a long time for them to take a food order. No conversation or smiles. We nearly left but glad we didn't as the food was so good.

Excellent food, especially the special that day of confit duck. Unfortunately this branch in particular has a repeat issue with rude and racist management.

Ok overall although service could be significantly improved

Service was friendly food was delicious atmosphere was relaxed

Food was delicious and caffe looked amazing! Great experience!

Very atmospheric mediterranean feel. Food was very good. The waiter was attentive to my friend's special dietary requirements. Would definitely recommend .

Excellent service in a fabulous location

It was quite hard to be served by a member of staff. Some special requirements you had ordered were not attended. Food was ok. The place was so crowded and the noise was so loud.

Nice food, beautiful decor, waiters and waitresses were rude and lacked efficiency, which ruined the experience dining there.

Me and my friend ordered the American pancakes and they were dry. They seemed like those ready to eat pancakes you buy at Tesco. The tea we had was lovely.

Tasty food, good ambiance, pleasant place to eat, would recommend

I booked a table through the online Book a Table service. Received confirmation, was contacted again to confirm booking, did so, received confirmation again. Got to the restaurant and they had no knowledge of my booking!!! What is the point of booking? We were waiting for a 3rd person when we were seated (luckily not full) but we were not even offered a drink whilst we were waiting (more funds in your coffers if you had just asked). Apart from this the food arrived fairly quickly, and was very good. The cake afterwards was exceptional. SORT OUT THE BOOKING PROBLEM

Absolutely delightful experience at caffe concerto and super kind and attentive service. I had my 4 month old baby with me and our waiter kept coming over to check we were ok! Loved it and will be back 😊!

Extremely slow service with an incredibly chaotic atmosphere, lots of staff running around looking like they had no idea what was going on. Definitely some consistency and training needed across the team.

Came here for breakfast and was a lovely relaxed atmosphere. Service was very good and food was lovely. Would definitely come again.

The service was slow we had to keep saying excuse me

We picked this restaurant because we needed somewhere not too far from Kensington Palace, where we had an afternoon visit booked. It didn't disappoint at all :) we had a window table looking out across at Harrods, which itself provided ample people watching entertainment, as well as the parade of extremely expensive cars! The service was impeccable, food all scrumptious - our pizzas and pastas were very generous with the smoked salmon. Nice buzz about the place, well run but not too formal, which made for a fun and relaxing lunch. We were too stuffed to have dessert, all the cakes looked amazing! Will return for sure.

Do not try the Peking duck. It’s fried which is unbelievable and the dog is super dry. Extremely disappointing not even sure I could be served in a restaurant how is it possible that someone would fry the duck and I mean deep fry. The only good dish was the hot and sour soup. I made the mistake of going there three years ago completely forgot about it and went back in it is just as bad the food that is.

Beautiful space and friendly welcoming staff. I celebrated my birthday there and it felt so warm and special. I like going there sometimes just for a tea and snack. I'll definitely be coming back here again soon. :)

Amazing, the waiters and staff were amazing and treated us so well.

We come every year on our trip to London. The food is beautiful and service is 5 star. The restaurant is very clean and tidy at all times. Based on the service and food quality you would expect the cost to be much higher, however it is very reasonable. Will be returning again later in the year.

The woman behind the till when we arrived was very frosty. It appeared as if she didn't work there, she was on her phone and didn't respond to our good morning. She then left us waiting while she scrolled on her phone and ignored us. She then collected some menus and said for three? I had pre-booked the table but wasn't given the chance to tell her as she stomped towards a table, placed the menus angrily on the table and walked away without uttering another word. First impressions do matter in a place of business and we were not impressed. A different person came and took our order within minutes though, so the cafe redeemed itself and the waitress was very pleasant. The prices are quite high but when you look at the location it is understandable, the cafe is opposite Harrods after all. The drinks were hot and very nicely presented, the food was absolutely delicious and couldn't be faulted. I had Eggs Benedict on a muffin with bacon and it was very nice. Really well presented too. My friends had a full English which looked lovely and they both said it was delicious. We asked for butter and tomato ketchup and they came presented on silver saucers. All in all a positive experience except for the initial impression.

The place was crowded with a very hot climate inside. Not sure why they have Air conditioning units if they are not planning to switch it on!! The waiters were very slow, ignorant, careless and non attentive at all.. our waiter brought the ice cream melted and barely answered my questions regarding the dishes!! The food was not that great and bellow expectation. It doesn’t worth the amount of money we paid.The only good thing is the interior design!

Yesterday 10th of July me and my friend had the misfortune to visit this establishment. Service was slow with incompetent, extremely poorly trained staff and a management with absolutely no management skills or indeed interest in their paying customers.I have booked a table for 8.30 pm and when we went the staff who was standing by the door asked us in a very rude way if”we are coming with a voucher “….I really didn’t understood why was so necessarily to ask us this.After we went to the table and we have asked a bottle of rose Prosecco while we are waiting the food he bring us the bottle, serve us and left the bottle on the table without bringing any ice for the bottle, nothing at all.The way this member of staff served us was horrible and because I wanted to know his name as he was the only one without wearing a name badge I have ask another member of staff about his name.He told me that his name was TIM and I believe that he was the manager as we was the only one wearing a suite.This was the worst service I ever had in any Caffe Concerto I have even been Corina

One day I was passing by Harrods and I said to have a coffee,,just cross the street and find this place.Delicious cakes and a fantastic coffee

Dolci pietosi ,chocolat fondant stomacoso e immangiabile il gelato sembra quello dell Tesco anzi quello è migliore. Honey cake MEH MEH ! Può andare ma nulla di particolare non vale 7£. Servizio senza sorriso. Boooh non lo consiglio prima e ultima !

Pregunté por el menú de desayuno inglés completo, el camarero dijo que solo hacen brunch en ese momento. Yo estaba bien, y mirando el menú, y el camarero ya se fue con una cara realmente grosera. Me puse de pie y me fui, luego dijo oh, también tenemos otras opciones. Pero el problema no son las opciones, es la actitud. Solo hice una pregunta y esa cara de mala educación me puso los ojos en blanco. Es ridículo. El restaurante era ruidoso y hacía calor.

Este lugar es una joya. Hermoso interior, impecablemente limpio con un menú bien pensado.No me puedo quejar en absoluto, da la impresión de un restaurante / café basado en postres, pero los entrantes / platos principales son igualmente buenos.A un precio razonable para la ubicación, muy amable y acogedor.

The food could be better but the worse was that the waiter didn't smile at all. A lovely place but the vibes from the staff wasn't good.

Paramos para un almuerzo ligero y quedamos muy contentos con la comida, el café y el servicio de todo el personal con el que nos encontramos. La presentación de la comida fue excelente y la atmósfera que han creado no puede fallar. Los precios son un poco altos, sin embargo, nuestra experiencia general aquí compensó eso hasta cierto punto. Yo diría que si quieres algo mejor que la experiencia promedio de un café, te sugiero que lo pruebes.

I was here some days ago and I was amased by food, people, atmosphere. I had a very friendly waiter, Dănuț (I guess), who make me feel like home. Everything was great! Definitely, I will come back.

Estuve allí de prisa para almorzar en mi viaje de negocios y me sorprendió lo buena que era la comida y lo amable que era el personal. . . . leí las otras críticas y no entiendo de qué están hablando. . . Era un camarero. . . Olvidé su nombre. . . algo con D, era rumano. . . me dio el mejor servicio que he tenido en un restaurante

Fantastic experience for my Wife’s 50th Birthday, we visit regularly.

I went to this place with some friends for a special occasion and we were not disappointed. We have been greeted warmly from the host who guided us trough the menu and wine. The food was delicious and I only wish that we could have had room for their stunning dessert. The prices were excellent compared to other places we visited in the area and we found a really nice atmosphere.I had the beef fillet which I can highly recommend. I’ll come back for sure

I have been there last yesterday, an amazing place to enjoy your dinner. The food was very delicious, service as well. I felt at home, thanks for this to all the staff.Also we ate with a view of Harrods, so what else, see you soon concerto.

We were around with some friends when we saw this bright and amazing place ,once inside we choose the afternoon tea option which was quite delicious and also customer service was very attentive to everything they really took care of us I'll raccomend to go there .

Outstanding experience. Will recommend 😀 Night out with friends went for a meal before a crazy night out. Excellent food and service, it was amazing dinner x

First impression was amazing. Decorated beautifully very inviting. Its chandelier and mirrors are very posh.One negative point -the food is overpriced

La gente que trabaja allí es muy grosera sin etiqueta, la comida de calidad es muy normal, mi blanco plano estaba frío, esperábamos panqueques 45 minutosNo lo recomiendo

We arrived for lunch having made a reservation only to be told by the person in charge that l had to prove my reservation by showing e-mail confirmation, something he could have done if he stopped talking to other members of staff and concentrated on his customers. He really wasn't interested in our reservation until we started to insist, his excuse was they had no tables available, even though the restaurant was nearly empty. It was a shame because the food and rest of the service was very good, just spoilt by our initial contact on entering the establishment.

Firstly what a beautiful place. Decorated beautifully very inviting.Menu very Appealing.After putting our order in with the waiter ordering and Armond fudge cake that Came with pouring chocolate sauce and gelato.The waiter then brought over That Allmond and fudge cake when asked where the gelato and chocolate sauce was he said that was extra so we asked to view the menu again as we thought we may have miss read it then we said no this is why we ordered it he then mumbled it is extra but I will get it, so he went off brought the chocolate sauce then we said where is the gelato he went it will be a few minutes after what seems like ages but possibly was minutes I asked another member of staff if it’s normal To bring a desert out in three stages she then said if you want I can take it away then and bring it back altogether quite sharply but then as she said that the Gelato came out. As delicious as the desert was it was the whole attitude of the waiting staff it was as this we was asking for something out of the ordinary which I don’t think we were apart from that it’s a very nice place but it did ruin the experience and for the amount we paid the service was terrible. Also what I did think was very unprofessional the waiter that served us was chewing gum sounds a bit pathetic moaning about that but it wasn’t very professional!

We went for lunch after shopping , amazing place and we loved the Manager that served us. Her name is Claudia and was very helpful to us to chose from the menu . Very pleasant, smilie and professional girl. Thank you Claudia. We are looking forward to comeback soon :)

In occasione delle festività di natale, dove siamo andati a passarle con nostro figlio che vive a londra, il giorno 26 dicembre avevamo un appuntamento con un amico londinese con location prevista intorno ai magazzini Harrods. Proprio quel giorno a Londra non pioveva con la classica perpetua "gnagnarella" fina fina ma buttava giù acqua che Dio la mandava... Intorno al magazzino c'era il delirio perchè erano iniziati i saldi, con gente in fila fuori, e una ressa da stadio all'interno. Lungi da noi tentare di entrare all'interno, anche perchè il nostro amico stanziale ci ha detto che i saldi erano relativi poichè, tolti gli gioielli da 20.000 sterline, un oggetto comune che fuori saldi da Harrods costa il 30 % in più di un normale negozio, quando ti hanno fatto il 30% di sconto l'hai comunque pagato come il negozio normale.... Dunque visto anche il tempo brutto, nella ricerca di un locale dove appollaiarci, abbiamo girato tre volte intorno al magazzino e gli esercizi "mangerecci" erano anch'essi presi d'assalto. Finalmente vediamo che al "caffè concerto" la fila era ridotta a 10 persone che però dopo una chiacchierata con il responsabile di sala, pian piano andavano via, e non capivamo, poi nostro figlio ha chiesto e la morale era che mandavano via gli avventori che volevano solo prendere un cappuccino, nel nostro caso invece volevamo un tavolo per mangiare qualcosa. Finalmente entrammo e ci sedemmo per un pranzetto. Non è questo uno di quei locali che attira la nostra attenzione anzi, locali turistici come questi li evitiamo accuratamente ma, al momento era quello che il convento passava e ci siamo adattati. Dal menù, anche per piatti minimali, i prezzi allargavano le nostre pupille a mò di testa di cipolla.... comunque prendemmo ognuno una pietanza e devo dire che la mia pasta ripiena non è stata affatto male. Stranamente conveniente in proporzione il calice di vino mentre una normale bottiglia arrivava a prezzi stellari. Comunque alla fine è andata, ci siamo nutriti in tre con un pasto minimale per ben 70 sterline ma siamo stati in un locale d'elite seppur molto turistico, al caldo mentre fuori c'era una tormenta d'acqua e con camerieri, la maggior parte italiani, gentilissimi e disponibili.

Over priced with only average food and beverages. Why pay so much for a pot of tea and then get a tea bag?!? I don’t know why a tea bag is seen as an acceptable way to serve tea in a pot but for £5 I wanted tea leaves. The food was ok but again for the price not of a standard that I would hope for.

Eh bien, au vue des avis sur Trip, les gens doivent se méfier. Toutefois nous sommes allés et nous avons bien déjeuner, tout était excellent. Le dessert exceptionnel. Donc encore une fois, les avis n’engagent que ceux qui les écrivent.

Popped in for a light midweek lunch with family before visiting Harrods. As expected due to its location, the menu was varied and pricey. Service was somewhat slow considering it wasn’t very busy but staff were pleasant enough. Food portions were reasonable and despite looking forward to trying one of their fab looking patisseries for dessert I gave it a miss as was comfortably full after my seafood risotto!

Told you can’t sit just for drinks despite 7 empty tables. Was told to sit down would need to order a cake or food too. Didn’t realise this was a policy for the cafe especially when there were 7 visible empty tables. Poor attitude.

Gelegen tegenover Harrods. Moe en dorstig van het shoppen besloten we hier thee te gaan drinken met een lekker gebakje. Eenmaal binnen viel het enorm tegen. Het personeel was onvriendelijk, de thee werd niet voor je ingeschonken en zelfs voor je langs geserveerd. Het bestek was vies en op de grond lag vieze rommel van platgestampte gebak. Het gebak dat werd geserveerd was tegen elkaar aangehouden waardoor mijn taartje nu ook aardbeiensaus had, afkomstig van het gebakje van mijn vriendin. Thee en gebak waren verder wel lekker maar voor de prijs en locatie hadden we toch wel wat anders verwacht.

Mancavo da un po’ di anni fa Londra e non avevo più molti riferimenti. Appena arrivata un po’ stanca, non mi attirava un pub classico, con cibo più pesante...

It was an awful experience. The staff was obviously inexperienced and inadequate. We were waiting for our order for about an hour. The prices were very high, so I expected a much better service. I will never visit it again, and I definitely don’t recommend it.

This was my second visit to this establishment, the first having been in the summer, when I was alone. This time I was with two friends.

Poor Service, poor food (cold chips), overpriced, tables too small, tables all squashed together. <br />Spent £80 on 4 sandwiches, 1 coke and a pot of tea for 2. <br />Find somewhere else!

Lovely crepes. Staff were also very friendly and accommodating. The location is convenient and there is a wide variety of treats. I’ll be back 😉

Step into opulence. Coffee with chandeliers. Fine pastries, across the road from Harrods. Thanks to Claudia Elena for fine service.

Gorgeous place. The food was very nice if a little expensive.<br />But the service was not good. We were shown to a table quite quickly but then waited ages for someone to take our order. It was the same in between each course. We enjoyed it but did not feel sufficient attention was given to the clientele.

From the first greeting as you enter the premises the staff are very slick and welcoming. The selection of food and drinks was wonderful and it was a delightful place to enjoy cafe and kuchen. I look forward to returning again soon!

We made a quick stop on our way to Harrods. Staff where lovely and service very good. Had two pots of tea and chocolate fondue to share which was lovely and great value. The decor is beautiful .

Très belle déco mais qualité vraiment médiocre.

Nice atmosphere. I was there lunchtime so I was prepared for it to be busy. I feel therefore more staff was needed. Once food and drink was ordered it did not take long. Coffee was colder than I like, but Gerald apologised and replaced it. Food was well presented. Background music was not needed and a little irritating. Tables are close and some too close to the door. Being busy meant that it was opening constantly so a bit chilly at times. A 12.5% Service charge was added to the bill. It was discretionary but I guess not bad enough to ask for it to be deleted. Overall not disappointed but more attention to detail perhaps needed to get five star rating.

Byli jsme zde na čaji a kávě.Velmi hezké a rušné místo,hned naproti Harrods.Mají zde nápadité zákusky a také zajímavé dekorace uvnitř kavárny.Všímavý personál,který se snaží.Kvalitní, ale celkem drahé jako celý Londýn :) užijte si to tu!

I had an amazing time there, excellent food, dessert and drinks, the customer service is outstanding, Ionut find us a table next to the window and was very friendly. I will come back for sure

En balade dans Londres, nous décidons de se faire un p'tit brunch à la British.

Dropped in here on a Sunday after walking and shopping all day, and from lunch close by. Very busy and hectic. The wait staff are constantly moving around attending all the walk-ins and people seated. We just ordered some coffee drinks and a very tasty almond and chocolate dessert to share, comes with a little container of melted chocolate to pour on top!! Was very rich and tasty, sharing was the way to go unless you want to enjoy by yourself, which may be necessary with all the chocolate! Wait staff is definitely Italian, and just trying to stay above the noise level. They have the tallest woman Barista/Bartender I have ever seen, and since I was sitting just across from the coffee serving area, I was fascinated how she seemed to never stop moving and prepared drinks at a rapid pace! I saw her get a coffee order, change out the coffee, press a new batch, and get it flowing in 5-8 seconds...unbelievable, and she didn't look stressed at all! This location is right across the street from Harrod's department store, so not only is it busy, but seems to attract higher end clientele, so since I was obviously not local and stylishly dressed, I was sat just inside the entrance at a small table on the main aisle. Since I was just snacking that was fine, but a table deeper in would have been nice. Getting our bill was a little difficult, so I just stood up and got ready to leave, when someone from the staff came up to me and asked if I was ready for the check, obviously. Overall, fine.

Food was very good however, service was not brilliant.