Cafe Chicco on the Prom in Blackpool

You can watch and enjoy the way how the Hospitality dieing in the face of earth here. There is nothing call customer service, they take away your spoons as soon as you finished sturing your drink. There is a grumpy women spreading unhappiness to everyone whilst take what ever on your table. Yes, there are not a lot competition in the area but how on earth they treat customers like that? The food is just taken out from the freezer, I didn't ask for water because once we halfway eating there was plenty of water on the plate to drink. Chips are just cardboards where human can't digest. Waited in the que for some extra sugar but had to give it up as they started serving their loyal customers who were behind me. I would never step to this place ever again even if I'm dying of hunger and if this this is the last place to eat food, I would rather die hunger. If you have read this so far, please just take a walk only just about 5 mins over the bridge you can find a Morrisons where people at least smiling at you

Only negative is that the toilets were out of order. The food was a little expensive, but the place appears to be clean and tidy.

Pop in here for a coffee as the dog was welcome, pleasant staff and a very nice cup of coffee, cakes were yummie, would definitely use again

We visited Blackpool on the 30th September 2023 and at around 5.30pm we made a terrible decision to have dinner at this café. We ordered extremely overpriced food and sat down. Our 3 year old son then said he urgently needed the toilet but I was unable to locate any inside the establishment even though it's a legal requirement. I asked the staff and was told that they were out of order so we'd have to walk over to the central pier and use the public ones. I asked if he could use the staff toilet instead and was told that their toilet was also out of order. Had there been signs to indicate this we'd have gone elsewhere. Our (low quality) food was then brought out but was cold by the time my partner returned with our son. Looking on Trip Advisor and I very annoyed to read that this establishment has been claiming their toilets are out of order since 2015!!! Apparently numerous guests have reported this to Blackpool Council but it would appear that no action has been taken to either remedy this or close them down. I too have sent a complaint to Blackpool Council and also sent over a Freedom of Information request to ask how many other complaints they've received and what action (if any) will be taken. Update. This was the reply I received from Blackpool Council: Blackpool Council can confirm that this is the only complaint we have received regarding this café’s toilet facilities. Your complaint was passed over to the Public Protection Team for them to investigate. A visit was carried out to the Café and an officer has seen an operational disabled toilet at the premises. So someone's lying. 🤷🏼‍♂️

Came here with the family for Lunch, they had a cash only sign but I only had my card on me. So I asked the lady behind the till and she said they do accept card, it’s only because of the signal on the prom that sometimes it does not go through. Which i’m sure all businesses on the prom struggle with. The card went through and I had a lovely lunch. Prices were reasonable and staff were very friendly. Lovely atmosphere and would definitely return.

I visited this Caffe with my dog on 24th October, went in for coffee. Ended up getting a breakfast wrap with a lovely latte and sausages and scrambled eggs for my pooch. Great atmosphere and lovely serivce. Very clean washroom and smelt lovely. Over all very pleased with my visit to this dog friendly Caffe and would definitely recommend to anyone, especially people with dogs.

No atmosphere whatsoever, felt a very strange vibe. Cake was tasteless. Staff were rude, poor customer service. Wouldn’t return

Please stay clear overpriced lukewarm bland food, cash only - must be tax fiddle going on. Had grandchildren who needed toilet and they were still out of order apparently since 2015 absolutely disgusting trying to send you to Central Pier in broken pigeon English to use their toilets - stay clear

Asked to use the toilet and was directed to the promenade over the road. She said the toilet was broken but there was no sign of any! I will be contacting Blackpool Council to voice my concerns.

We arrived and ordered coffee and cake for two , then was told the toilet was out of order and has been for a few days ,

We went to the Caffe chicco for lunch.There is no other milk then cows ,no vegan option for food or drinks.It was cash payment only but if I want to pay with 50£ not acceptable.And one tall , black hair women shout at me that they do not take 50£.So I have been told to find cash machine. I ordered already and i went for cash machine my family stayed in the restaurant but staff canceled my order. I was back with the money after 3 min and must stay in the queue and order again. We ordered cheesecake which was taste like old socks.we ordered pancakes but we could not taste them because was drowning in the chocolate. Also panini tested like a grass. Do not recommend to anyone. Well maybe for dogs because i bought 3 cookies from the restaurant and my dog eat them all . We would not recommend caffe chicco to anyone

Amazing service, breakfast was big and lovely, dog friendly, they even have a dog menu which I think its amazing

Went here today with family and a dog thinking they would make a fuss of my do biscuit treat water etc but no! Couldn't be much wronger! Overpriced and miserable staff especially a girl on the till with false eyelashes and a ponytail which landed on side of her shoulder which she seemed to take more pride of! Very miserable face whatever she did it didn't change, wether she was serving or wiping tables! Terrible customer service indeed and I won't be going there again! Not even a seeyou thankyou or anything! So no wish I would of just gone to McDonald's and sat outside with our dog.

Visited today, lunch was okay, but only take cash, luckily we had some as no where to get any. But no access to toilets which is against the law not to provide toilets , they said they were broken , but I’ve just seen reviews from jan and feb saying toilets broke. Might b ok for brews but wouldn’t eat again

Called in here today for lunch as we had our dog with us. We were a bit apprehensive after reading some of the reviews, but needed somewhere to eat where we could take our dog in. So glad we did, the place is lovely, really cosy on a cold day. The prices are really good, the place is clean and tidy and the young man who served us was very friendly, helpful and polite - and as a bonus they sell pupcakes, so the dog was very happy as well. We will definitely go back next time we're in Blackpool, even if we're there without the dog.

• No card machine and cash only • Toilets weren’t working • Advertised as a dog cafe, but no evidence of it been a dog cafe • Mediocre food / drink • Wouldn’t return

We called in for a drink and a sandwich. We were served by a young woman who didn't smile for the entire length of our visit. She was abrupt, totally disinterested and clearly didn't listen, as we were given the wrong drink. We asked for a bacon sandwich, and an egg and bacon. The plain sandwich was covered in egg along the side, with drips of egg on the plate - strange when there was no egg!! All in all, the most unprofessional service I've ever had!

We visited Cafe Chicco for breakfast and lunch. Food was lovely and well priced and the cafe was clean and nicely decorated. Staff were very friendly and helpful. Would definitely recommend!

Nice friendly and warm cafe serving great breakfasts. Service was a little Slow but then the cafe was packed full of customers. I asked for well done bacon and got it exactly as I wanted! Their mug of tea is a propped brew too! Overall...

Lovely little café next to madame tusuads. Only small so when busy can feel a little cramped. Food really nice and reasonably priced. Considering it's a dog friendly café it was very clean and smells nice. No toilet inside

Just a terrible experience. No toilet, cash only and it was a big hassle to have a cup of tea served when my food arrived and not when I paid for it. "We don't do that". The food was mediocre at best also and for...

Very clean. Good idea to allow dogs in. We had our granddaughters with us plus our little dog. We took our seats inside. My husband and granddaughters went to order. 2 coffees,1 hot chocolate and a coke. We think the drinks over priced. CASH ONLY....

On the front promenade But will not call again. No toilets and can only is not very good for a facility with outside seating. Council need to look into this as not good for tourism

Places like this give Blackpool a bad name. Lukewarm disgusting coffee at £2.75. Give this one a miss.

Bog standard cafe. Nothing special. None of the Italian ‘dolce vita’ as the name may suggest. Cash only; they will direct you to their cash machine which charges £1.99 a pop!

Small cafe on the sea front. Only ordered beans on toast and a coffee which was fine. Staff were fine maybe a little uninterested. No card payments but have a cash machine outside (on premises) with the usual £2 charge for withdrawals. Not a dog...

Cheesy chips were horrific. No dogs to pet ... shame. I have to write upto 100 characters but nothing more to really say Peace

lovely dog ​​cafe, great to stop for cold &hot drinking and food, very warm and cozy inside , we will definitely come back

We stopped here for breakfast whilst staying in Blackpool and it was lovely, very dog friendly and they do a doggy breakfast and loads of dog friendly baked goods, nice atmosphere and plenty to choose from food and drink wise.

Rip off. Had a strawberry milkshake.£4.50 for some squirty cream in it. No icecream. Was a special but nothing special about it!!! Except the price.

A small café where the price/quality ratio is perfect. We went twice for breakfast, the place is clean, the food good and the staff friendly. I would recommend it!

Ordered a wrap - got it with a few bits of lettuce was £5.25 and the bottom was soaked in a tikka sauce despite it being a tuna wrap!. Staff rude and operation unorganized.

My husband and I and our 2 dogs enjoyed lunch here, food was lovely and very reasonably priced, dogs were allowed inside and out and there was a doggy lunch menu also, which our 2 loved (sausage & scrambled egg). Wouldn’t hesitate to recommend to...

Called for two chicken salad baguettes to take away was charged £9.95 for the two when we opened them a couple of hours later (they were in two polystyrene boxes) we had a box of salad and a few pieces of cooked chicken and not...

Never had a nicer breakfast in my life, every single bit of food was cooked to absolute perfection. A perfectly cooked breakfast , even when my boyfriend was picky and asked for scrambled egg instead of normal the scrambled egg came absolutely amazing. The staff...

I popped in here to ask if I could use their toilet if I bought a drink, before I got to the end of my question, the server said no. Poor customer service. Listen to your potential customers.

We tried here for an early Sunday breakfast recently and were happy with everything. A quality full English breakfast was served up quickly for less than £5 which gets top marks from me. Prices of other food and drinks was also competitive. Spotlessly clean premises,...

Took my family in the cafe as it was quiet, and there was a reason for this. Prices are expensive, and my father in law who carries a disability card for access to the lavatory and he was refused, expected to walk 10mins to find...

Great location, lucky enough to visit when the weather was nice so sat outside. Food was fresh and tasty, service was quick and polite.

The location of this cafe is perfect for people watching and relaxing. The staff were very accommodating and friendly. The food and drinks were great, fed four of us for less than £20. Nice little place with indoor heaters when its cold outside, and dog...

We visited with our 2 sons and dog and it was terrible weather outside, it was lovely and warm inside, we had drinks and our dog had a ‘doggie burger’

Great little cafe which allows dogs. Clean decent food and friendly. What more could you want? Would recommend.

Order soup and half sandwiches for 3 people. 2 with tuna, 1 with ham and tomato. The server told us the soup wasn't homemade but was Heinz canned. Decided to go ahead as Heinz is quite good and we were all hungry, but when the...

Cannot understand the negative reviews on here judging by our own experience at this café today. Firstly, finding a dog friendly café in what is arguably Britain's least dog friendly resort is very difficult, so this place started on a plus to begin with. The...

Suitable for dogs with food available for them. Great full English and jacket spud with tuna. Really reasonably priced too!

From my recent visit and experience, I can honestly say the negative reviews about this cafe and no where near true. The staff are very friendly and welcoming, considering it is a dog cafe it is very clean and smells really clean. The prices are...

Popped in for a hot drink and a cake on a blustery day. No one welcomed or greeted despite place being empty. Service ok but no warmth or sparkle. Unmemorable.

I recently visited Blackpool for my mums 70th birthday for a family day out, we decided to start are day with breakfast at your cafe!! Never again will we choose this cafe, we had to que out of the door! It was a good job...

friendly caffe for dogs and people, coffee tastes good , nice place for a break, good price for promenade

Overall appearance very dated. coffee was okay and the price was average at best. Blonde lady taking out order didn’t acknowledge or say a word during the transaction, very rude.

Went there a couple of times for a coffee, great cafe lovely and clean you can take dogs in as well will go again next time I am here

On arrival to just use toilet before ordering drinks with having chocolate on my hands the girl who worked there was a disgrace and said you need to order first I said well I don’t want to sit first I didn’t want to go the toilet after that the drinks I ordered. Was a latte and tea for my mum both drinks was warm and tasteless worst drinks we have ever drank

Cold food, very little food, greasy, staff absolutely silent, no there is your food, hello, goodbye. There didn't appear to be anybody who cared about the place. Had to ask for toilet rolls, hand towels, toilets filthy . Just poor all round

Went in reviving drink after one of our group had a a tumble and was rather shaken. I can still taste the tea stuck to my teeth. Another of our party had a tea and after a while refrained from drinking it. the coffee latte ,the choice of two members of the group,pretty rough (as described by them both) the best option was a bottled drink. There is toilet that you have to request a code for as it is in the shoe store through an ajoining door . Would have been more helpful if the full code had been given e.g.. C **** instead of just four numbers. As a customer I helped two / three ageing customers with the door code as being more familiar with havi g to press a C button first. Then there were no toilet rolls or means of drying hands. The toilet was clean and had a hand wash soap. I reported to the counter the lack of ' paper goods ' in the toilets to be told that the boss didn't put paper towels in because too many got used. The toilet rolls were replenished shortly after I'd reported the lack there of.

Had the egg and chips plus soup and a sandwich. Decently priced and food ok. Can seem a bit cramped and small when busy though

Me and my friends made mistake of going here for food. All our ‘hot’ drinks came out cold. They put my friends cold sandwich filling on toasted bread when they asked for a cold one. My other friends jacket potato was still hard in the middle, when we brought this up to them they told us that’s the way they are meant to be because they were frozen. The lady then went on to say she eats them hard so doesn’t see why my friend was complaining. Completely refused to give anything refund for poor quality food and rudeness when brought to their attention

We called into Cafe Chicco’s with our dog and two grandchildren, staff were very friendly and welcoming. Although the menu is not massive it serves it’s purpose and there is a good selection of tasty snack type food, breakfasts and drinks. We ordered two kids meals, a jacket potato and a panini with cheesy chips, with drinks, the food was served in good time as were the drinks. Good value for money with the added bonus that dogs are more than welcome, we’ve been turned away from numerous cafes in Blackpool in the past. We will be back.

Good food, friendly service was a nice little stop on our day out! Not too far away from the tower and surrounded by the arcades with the beach across the road.

We stopped here once for a hot drink on a Saturday afternoon and again for lunch the following day. The menu is great, lots of different fillings for sandwiches, baguettes, jackets etc. Some very tasting looking cakes too. The waitress staff were all young and polite and efficient. Nice decor too

Considering this is one of very few dog friendly places to eat, we decided to try it out with it being wet and windy, however it claims to be Blackpool’s only heated dog friendly cafe, if this is the case then can someone tell me why they don’t give dogs water either from a bowl or plastic cup because they may dribble on the floor causing a health and safety risk? Hardly dog friendly if they can’t even provide water for thirsty dogs.

Fifteen of us visited here an first we were told they couldn’t take our STERLING money which was bank of Ireland. I’m pretty sure we are part of the UK. The coffees and hot chocolates were cold. I ordered a baked potato with cheese an when it came the cheese was freezing, I asked for it to be melted an the lady who served us was very rude an reluctantly took it away to melt the cheese. One of our daughters was given a baked potato also with freezing cheese an when asked to melt the cheese she was extremely rude and argued that they don’t offer melted cheese an that she couldn’t heat it because it has sweet corn in it. Eventually after giving us verbal abuse she took it away an heated it. I would not recommend here to anyone. The girl who served us needs a lesson in manners an how to speak to people.

Went in here for breakfast and it was lovely, a dog friendly café we had breakfast and nothing was too much trouble the even sell dog snacks it is reasonable priced and great value for money will certainly call again when visiting blackpool with our Staffy

Found this little gem one evening whilst visiting Illuminations with our dogs, had lovely food and the cake was to die for, the lemon cake was absolutely gorgeous. Staff were lovely too. Being able to sit with our little dogs was such a bonus.

Whilst visiting Blackpool for a pit stop on our way to the Lake District we decide to have some lunch before we left and found it difficult to find anywhere that allowed dogs in. Was extremely happy to find this little cafe on the waterfront which indeed accept dogs and had lovely food that myself, husband and 2 children enjoyed. The only thing was it did get a little bit cold with the door open but they do have lots of electric heaters to keep you warm inside. Thank you for being doggy friendly!!!

Cafe Chico’s food and drink is very nice and it’s fantastic that the cafe has a section where people with dogs can eat. They also sell food for dogs too. A nice little cafe on the promenade.

Called in for a coffee and to warm my 4 weeks old sons bottle. The lady who served me was lovely and accommodating. Thanks you so much

From what I can see from pictures the place looks newly refurbished. The food was of good quality for what you pay and fresh. I personally didn't use the facilities but from what I can see a few negative reviews are down to the fact they charge 20p for usage which isn't great. However if you're passing its worth popping in.

Called in for coffees for 4 of us and soft drink for my daughter, while ordering drinks I asked if my daughter (5 yr ) could use the loo, only to be told there is a 20p charge, even though we were paying customers. My husband told her they were taking the mick, and she told us it's what they must do, pfft, he took her next door bought a takeout coffee for himself and used there loo, really taking liberties, won't be calling back in

Popped in here for a cup of tea and 2 diet cokes for the children while visiting for the illuminations. Service was ok. However I can honestly say I have never been asked for a payment to use the toilet when I have purchased drinks at a cafe before! I was told I'd have to pay 20p and then they'd tell me where the toilet was! I think my exact words were 'you're having a laugh'

Stopped here for a sit down and coffee for a little rest. A black coffee and cappuccino came to £4.75 which I don't mind paying if it's nice but it was horrible. I don't know what they used to make it with but it had a such a nasty flavour that we left them and went elsewhere. Even coffee from a cheap market would have tasted better than this. I suppose they don't really care what they serve tourists as they tend not to return anyway.

Called in for coffee which wasn't great in taste but was a bit pricey. Was bemused at the fact that they charge customers 20 pence to use the toilet which is in the middle of the shoe shop next door. Wont be revisiting

Went in here on a whim. Clean, good fresh food and hot tea. Good place to "people watch". Cheap. Well worth a visit for a quick snack

We were served by a young boy and a young girl who did a really good job and attended to all our needs , including taking our tray to our table for us. The prices were a little high but this is to be expected on Blackpool seafront. Drinks were nice, as was the food. Would definitely visit again. :)

We popped in here for coffee and breakfast, it took ages to get served as only one person taking coffee and food orders. Found a seat and half an hour later still no sign of our food (beans on toast!!) Was about to cancel order and ask for a refund when food finally turned up! Won't be going back!!

Visited today to hear us up when it was cold and rainy. Ordered a cappuccino, a latte and a milkshake with a toasted tea cake and a small chocolate bar for my wee one.

Visited on Monday 10 April with family, had full breakfast, good value for money and very tasty. Young man working was very polite and accommodating, helpful when advising me on places to visit. Thank you cafe chicco & I will visit again in may x

Came here as looked ok from the outside. OMG I have never seen anything like it in my life. We had to clear the table ourselves after waiting 20 min. Then we asked for a cloth as there were spillage on the table. We were given a wet tissue to clean it. We were then given our coffee which was cold.

Popped in for lunch, asked what soup of day was, answer "tin of Heinz Tomato Soup", its cold so ordered 3 for our party with sandwiches. Also ordered coffee and tea for after soup. Soup arrived with a IT you want a spoon get it yourself! So we did. Then waiting for tea etc my husband went and asked. 3 paper cups arrived! I said sorry we're still sitting can we have the proper cups you have there? No we are keeping them clean! Rude!! So I asked again, she said, no we're cutting down dishes so you can't have! I said you've just charged me over £20 for 3 tins of soup, do give me a cup, you can afford the washing up liquid!!

This cafe has designated dog friendly tables, the only place we found so far where we can go inside to eat while we have the dogs with us.

Stopped here for a coffee as fancied a decent latte. Coffee was OK but would have been nice to have the option of a proper cup as opposed to a take away paper cup even though we were sitting in. Then to find a big coffee shop that don't take cards was an even bigger shock. Fortunately there are cash machines close by but they do charge £2 to get cash out. Would have been nice if a coffee shop of this size caught up with other coffee shops and accepted card payments .

After hearing a few comments that the coffee was decent , thought id try here rather than my usual costa. a large drink is £2.65 (costa is £2.75 in comparison ) for a prom cafe - Cappuccino was okay, coffee tasted a bit burnt , so went on a second visit really fancied a cup of tea! MISTAKE tasted like manky water. They don't have lids so it had already burnt me before id left then i burnt my tongue it was gross and tasteless needless to say ive not returned.

We stopped off for a little coffee in cafe chicco. Everything was reasonably prices. I got a massive chocolate éclair and a caramel coffee and they were amazing. The tables and the place was a little bit of a dump but overall it was good. Just needs a little clean.

I made the mistake of looking at some other reviews before writing this - I try to go blind.

Called in after firework display for coffee, they wouldn't accept the loyalty card which is supposed to be accepted there & at the other Chicco's in the Solaris centre, south shore. What a contrast between the two cafes! Sticky tables, uninviting surroundings, then when we asked for the toilet key we were told the facilities were out of order. Completely unacceptable, this sort of place just reinforces the public's view of substandard establishments in central Blackpool.

We only went here for a coffee and if that was anything to go by I am glad we did not have anything else.

Slow service as I arrived in at the same time as a large family group. Poor americano - I struggled to finish it, it tasted quite burnt and bitter. I can understand now why all the specials contain diabetes-level amounts of sugar, it's to mask the taste! The tray my drinks were served on was filthy - liquid coffee remaining on it from previous customer, it was as if it hadn't been cleaned. Wouldn't go back at all.