Cafe At The Hold in Ipswich

2 of us got our food but mine was missed. Staff were rude and felt it was my fault!! Eventually got a refund as mine did not arrive. They blamed someone one walking out and the place was too busy. It was lunchtime but seen many other busier places. I was not the only person complaining. Staff need serious customer facing training to firstly apologise and handle situation. Will not be coming back.

This cafe is at the home of Suffolk archives, which has an exhibition and conference centre. That may sound stuffy, but the cafe is cool and has a large veranda that looks across to the waterfront. And it is right by the entrance to the building, so you do not need to enter to find the cafe. It is just across the road from the main University of Suffolk building, so it might get busy in term time. On my visit, the coffee was very good and it was very pleasant to sit outside and enjoy it, watching the world go by. The cafe is quite spacious, too, with tables both inside and out.