Cafe at Heal's in Camden - Phone Number, Reservations, Reviews

The cafe is on the first floor of Heal’s house & furniture store. We had been in the cafe before & enjoyed the meal. We had difficulty in finding a free table as it was busy. There was a good selection of items on the menus. The food was delicious & just the right portions for lunch. The staff was friendly & service was efficient. The atmosphere was good. I recommend the cafe for a quick bite & a break from shopping.

Nuestro hijo y su pareja nos llevaron aquí para almorzar; con Covid, muchos lugares estaban cerrados y, como mi esposo era celíaco, fue genial encontrar un lugar que cubriera sus necesidades dietéticas. La comida era deliciosa, el personal es amable y con un gran ambiente. Mi marido tenía aguacate triturado y huevos escalfados con tocino dulce curado en pan sin gluten y patatas fritas añadidas a su pedido que también eran sin gluten. Teníamos sándwiches de chapata con patatas fritas y, aunque no parecía haber muchas patatas fritas, todos estábamos llenos y estaban deliciosos. Derribé mi bebida y el personal amablemente la reemplazó sin costo adicional, lo cual no tuvo que hacer. Para alguien que había estado protegiendo hasta este viaje a Londres, me sentí tranquilo de que estaban tomando todas las precauciones para mantener a los clientes seguros y definitivamente regresaremos.

Paré aquí para tomar una taza de café y chocolate caliente después de varias horas de caminar por el West End. El servicio es excelente y amable y la cafetería en sí tiene mesas bien alejadas entre sí. Sin embargo, el café y el chocolate caliente eran de calidad media.

Pleasant environment. We visited Friday lunchtime and were surprised to see many empty tables. We tired of waiting for our order to be taken so approached a waitress who was taking an order at another table from a couple that came in after us. No apology given. We finally received our food which was very good. My partner had salad which was very fresh. I had cooked vegetables in a rosemary sourdough roll To sum up, comfortable environment, Excellent food. Staff not especially helpful, perhaps they should remember that a smile makes everyone happy.

Un pequeño y encantador café escondido dentro de esta icónica tienda antigua. Simple y limpio. Tuve una ensalada y una copa de vino. Suficientemente bueno.

a very good fresh organic juice store in london for a quick drink. this beats coffee for my any day of the week

Very pleasant atmosphere,well decorated cafe.extremely pleasant and helpful service. Very good selection of snacks,cakes,juices plus some wine!

This was our first visit to this lovely cafe situated on the 1st floor of Heals Tottenham Court Road. We were too early to chose from the lunch menu which started at midday so ordered off the breakfast menu but weren't disappointed. The food was delicious and they serve wonderful coffee. There was a really nice buzzy feel and the staff were lovely and very keen to please. Would definitely return if we are in the area again.

I have been coming here for a few years and it is a great place to come to for a casual breakfast, lunch or tea and cake. It is also a good spot for a business meeting and I used to meet clients here when I worked nearby. Staff are always friendly and the menu is well priced. The atmosphere is great and it is well worth a visit.

The resturant is situated on the first floor of the store,very clean,good service,and a good selection of food and drink,nice quiet place to meet.

After a number of hours in Heals looking at furniture options for an imminent house move we eagerly escaped to the calmness of the cafe. A very nice coffee and cakes followed in a really nice space. Furniture from the store means that it’s nicely furnished and the music helped create a chilled atmosphere. My only complaint was that on the counter was a sigh saying not to order there as it was table service. However, after 15 minutes of waiting we had to go to the bar to order ( it wasn’t particularly busy so not sure what happened). On paying the bill I saw that there was an added gratuity of £1.50 which seemed a bit strange as the service charge wasn’t really paying for any level of service - just a tray brought to our table which kind of feels like the bare minimum you would expect for the price of a coffee! Would go back if in Heals again as everything else was decent apart from the non existent service you get charged for whether you like it or not!

I hadn't been here since 2005. The place has changed-higher ceilings, plaster removed, brick walls exposed-more Manhattan loft style now. The menu offers a good choice-delicious soup, proper chips, large meal portions, salads and interesting cakes. Pots of tea, coffees and various fruit drinks. The staff are helpful and friendly. Service is prompt. No pressure on the customers to hurry. Next time I will stay till late and eat and drink everything.

A Mia-mash of designs in bits and pieces of furniture that must come from the shop. It wasn’t very busy. Music nice. It’s ok. Trying hard to copy Starbucks. A 3.5.

Hidden at the back of the Heals shop, this isn't busy - at least during weekdays. There are some very comfortable sofas as well as tables. Several people seemed to be working on their laptops, as it's nice and chilled out. Slightly more expensive than the standard chains nearby, but worth it for the calmer atmosphere.

This part of London is busy, and full of roadworks and construction projects. In Heal's there is a lounge of exceptional quality, both in terms of comfort and cakes!

Always a pleasant visit to this café. Lovely staff, great drink and food. Looking forward to my next visit.

Bit shocking that they serve their scones with Chantilly cream - staff didn't know which cream was given. Apart from that, nice place to do some work and have a smoothie.

Si llega aquí en un momento no muy ocupado, es naturalmente más tranquilo, bueno para ver amigos, reuniones de negocios rápidas, etc.

Lovely cosy cafe! Friendly staff and delicious food. A really nice place to just relax and read a book.

This terrific little cafe at Heals furniture store is tucked away at the rear of the 1st floor.

Highest quality niche cafe food and drinks. Amazing selection and all cakes, cookies, pastries, etc. made on site by their pastry chef. Snack and meals fresh, nutritious and delicious. Fabulous pots of really good quality, flavourful and tea - served with style and unassuming decorum. Especially tasty and refreshing smoothies - all made on site with the best of ingredients. Open kitchen and so good to see the hygienic, unflustered and swift service. Very friendly and interested staff and very good value. What a treasure of a find. Right on Tottenham Court Road road. Was in the store buying furniture, but will return when in London - what a gem!!

I would definitely recommend to at least try once. Nice quiet place, very classy. The portion sizes are massive, I guess your paying for the portion size. Good cuts of meat.

Been here twice in the past week, on the basis of my experience you can ignore any reviews that are in any way negative. This really is a hidden gem where you can get great quality food at very fair prices. The staff care, are warm and friendly. In a central London these types of restaurants are to be prized and deserve our support. This is a very strong recommendation!

Nice little Cafe at Heal's, food is very tasty, delicious coffee...and very friendly staff...the caramelised banana French toast is the perfect sweet treat...

Siempre me viene a la cafetería Ambrose cuando necesito un relajante oasis en el bullicio de Londres.

These reviews must be old. The cafe is great. The staff are very attentive. The food, tea and drinks are all excellent. We've been lucky and been seated easily and quickly at all times of day. A hidden gem in my opinion.

Great food Great service I have been back - worth a detour. Healthy tasty food in a great atmosphere - I forgot i was in a department store booked in again next week - yes you can book!

Very slow service, and when the salad did turn up (after an hour wait) it was inedibly gritty. I sent it back, and the replacement soup then arrived after another long wait. It was good, although pricey, but no apologies were forthcoming for the salad. Service charge did not seem to be optional on the bill.

Always pop in here when visiting London - best place for a bit of quiet and lovely food. Always have the mint tea - despite this being busy season it was still lovely and calm.

インテリアショップ、ヒールズの中にあるカフェ。サラダとキッシュを頼んで休憩しました。穴場なのか静かですいていてゆっくり過ごせました。

Popped here for a work meeting mid morning - having tea and cakes to.

We were worn out after we'd shopped till we dropped in the West End, but I knew that The Ambrose Café in Heal's was likely to be a good place in which to unwind and we weren't disappointed.

Immediately when we walked in we loved the decor and atmosphere of the place we got there at 6 pm so only coffee and cake but both was great I will definitely go back to try the lunch

A spacious, comfortable and quiet place. Ideal for afternoon tea. A good selection at reasonable prices and first class service

Encantador almuerzo ligero y café en el Ambrose Cafe en el sanar. el personal es muy atento y muchos clientes lo usamos como base para ejecutar sus negocios.

Me gustaría visto este café como un buen lugar para un almuerzo tranquilo fuera del bullicio de Tottenham Court Road. Ambiente agradable, encantador personal - pero la peor ensalada césar con pollo que me he comido. El pollo sabía un poco sospechoso - y estaba...

El servicio es realmente bueno en este café. Además, el café es muy agradable y a un precio muy razonable. El personal es muy amable. Está muy bien que hay enchufes y la gran mesa comunal para trabajar! Las sillas son muy cómodas y la...

El menú era perfecto para todo aquel que estaba en el café, los compradores cansados, el guión de trabajo de una producción de teatro el almuerzo, la viuda, los consultores de diseño con sus clientes, el envejecimiento intelectual, especiales de dieta. Todos estábamos allí y pudimos pedir y disfrutar magníficamente planeado y ensaladas preparadas, pasteles de pescado, carne y queso, Mac, salmón escalfado. Muy cómodo y receptivo, gran espacio lleno de luz natural. Lista de categoría de sidra, cerveza, vino y una lista más larga de bebidas especiales. No hay prisa para comer y salir, los niveles de ruido son agradables, te sientes seguro hablando aún puede oír fácilmente uno del otro.

I really really like it here. Lets not beat around the bush - it's a cafe in a department store. There's something about it though, I can't quite put my finger on it. Though I can 100% guarantee that every Sunday I will end up sitting in here for 15 minutes with my wife with of pot of English breakfast tea and a slice of carrot cake, both of which are lovely. I really can't describe what makes me like the place so much, it's weird - yet every Sunday when we are on our weekly central London jaunt, you can guarantee that "do you want to go for a tea at heals?" will be muttered.

I visited on a Thursday morning and stayed until late lunch whilst enjoying the delicious coffee, inviting atmosphere and great service. With fast wi fi as well as beautiful surroundings, I would recommend this location for anyone seeking a good spot for break / lunch or simply a spot to get some writing done near tottenham court road / goodge stree.

Fantastic place to meet with a colleague or client for work, it's also a great place to work alone. The cafe offers free Wifi, large tables, comfy sofas and great food. A brilliant find in the heart of the city.

was asked to meet here for a work meeting and it was a nice quiet place to meet with good service nice drinks including a selection of juices and healthy snacks.

Nice cocktails and light food, great atmosphere and location. Very comfortable sofas and it's right above the heals shop which is a bonus if you like great quality products.

Love, love, love it here. Always come when I'm doing a spot of shopping in the area. The cakes are delicious (I always have the carrot cake - I've never eaten a full meal here) and the service is always good. They have lovely big squishy sofas, newspapers and free WiFi. Plus it's in the best homeware store. What's not to like!

Heals is fabulous but the Ambrose cafe is not up to the rest of the store.We stopped in for coffee, service is slow and when I asked for pouring cream for my Americano it was like I asked for rat poison, come on people, low fat is so yesterday! No cream available apparently except they serve it with the scones so I managed to get some of that, bit of a shock for waitress!There is a buzz about the place but that is from the customers, the staff always make any establishment special and they need to speed up and lighten up.Come on people, you work in a beautiful store in one of the world's most amazing cities, cheer up!The coffee was fine, especially with cake cream that I paid 50p extra for:)There is music playing but not too loud and wifi worked well.In context though, you are in Heals, a lovely store where you come and feel inspired and you are expecting a little more than the Ambrose cafe offers.

After walking through such a classy store the restaurant was something of a disappointment. A tiny goat's cheese tart at £9.50 and a salmon nicoise at £12. Quite a trendy clientele but best stick to coffee.

table service, fresh scones, plenty of room, stylish space, wi-fi - what's not to like. it's a pleasant place to take a break from shopping, or between meetings in my case, away from the traffic and noise of Tottenham Court Road

so nice to have a meal in a great store, good quality food and drinks and perfect for meeting clients

Brilliant open spacious comfortable relaxed cafe bar with free wifi good food, beer, teas etc plus great attentive service. In store, so very convenient - recommend

A quick pit stop for coffee whilst shopping in Heals. Strong full bodied coffee and velvety milk = great macchiato. Would visit again, didn't eat there, but saw various meals come out of the kitchen and looked good.

Good choice, quiet place for a coffee and cake in between site seeing. Great store with wonderful spiral staircase.

Whenever I visit London to see my daughter we visit The Ambrose Cafe in Heals as she is dairy free and they never fail to create a beautiful lunch. Fabulous juices and smoothies and delicious salads and snacks. Lovely staff and generally a nice atmosphere.

There was just the two of us for lunch, the place wasn't busy with a few empty tables and it was 13:00 on a Friday. Little surprising. Food was just ok but huge plates made it just lost, like we were given child's portions. I'm in a dilemma as a client has requested we go here in a few weeks for a catch up over lunch. Fingers crossed

Having walked around Heal's and loving its style and class it felt like a no brainier to pop in for lunch. Sadly, we were seriously misled. The Welsh Rarebit was just bread with a very spicy, mustardy sauce and no perceptible cheese at all. The waitress behaved as though we in her way and were an inconvenience, which, when you consider it wasn't 5% full was unacceptable - beware they add a gratuity before handing you the bill

This is our third visit in a week (using a Taste Card), with my daughter, as a couple and today with a rambunctious 3 year old every time the staff have been courteous and welcoming. Would highly recommend the main courses we have tried the steak salad, open steak sandwich, fish pie and macaroni cheese with spring veg, all full of flavour. But be aware they add peppercorn to meals before serving so let them know not too for younger dinners . Desserts have been a little bit of a let down, but the decaf coffee is a full roast coffee, excellent as a cappuccino. Would recommend the carrot cake and oatmeal cookie with your coffee if your just in for a rest, on their relaxing sofas whilst shopping.

It was advertised at the entrance as a workspace cafe. After walking all around Heal's to find the cafe when I came, even though half of the cafe was empty I was not allowed to sit in the area where you could sit comfortably and charge your laptop. I usually go to cafes and order coffee and food during the day whilst I work. Before I could even say anything I was bombarded with "are you eating or not?" and was told I could not sit there to work even though a lot of people were sitting there with laptops. I asked about why they were there then and she told me I was not allowed to sit there if I don't order food. I understand why they might have this policy as it's their own business (I personally wouldn't employ rude people and have such policies for a simple cafe in a shop), but I found this woman rude and decided not to stay and go instead to cafe nero where they do not question your stay on whether you will spend a lot of money or not. I would have probably ordered food, but the fact she was so rude about it made me want to leave immediately and not come back.

I spend a fair bit of time in London on business but do not have a formal office so have found the Café at Heal's invaluable. This café is situated on the 1st floor of the department store (opposite Goodge Street station) and offers a good range of sandwiches, cakes, teas and coffees but from my perspective the best part is they are more than happy for you to sit in comfort and hold informal business meeting with colleagues. The WiFi is both free and relatively fast and there are a number of tables where you can happily plug in your laptop and work for a couple of hours. I should, of course, add that the food is great and good value for money. Just watch out the sandwiches can be massive and will probably feed two people - so if you do order one make sure you are hungry.

Such a great place to grab breakfast. Food is amazing and the staff are so happy and helpful. We went back two morning to have breakfast here.

The previous cafe/restaurant in Heals was pretentious and not very good. The new concept is funky and modern. Can only comment on the breakfast, I had French toast with cinnamon cream and maple syrup which was delicious and huge portion. Hubby had a bacon and 'something' roll which was also good, two hot drinks bill was £27.00 including service and there was nothing wrong with the service at all. A good addition to T.Ct.Rd

We had a lovely pot of real leaf tea in Heal's cafe. Great value too as you get multiple cups from each pot, unlike some shops that give you barely any additional tea. The selection of cakes and snacks looked great even though we weren't eating on this occasion.

We had a late lunch which was going to be cake and coffee until we saw the menu. He had smoked salmon and cream cheese bagel piled high with greens. I had smashed avocado on toast with poached egg and lovely maple bacon. Lovely food, good service and loft style decor. Highly recommend.

Nice relaxing atmosphere, delicious food, wine and coffee, a welcome break to shopping in Heals to consider further purchases.

Popped in here for a rest and a cuppa. Had a lovely pot of tea...not your usual tea bag affair, accompanied by a slice of lemon drizzle cake. Great. A mixture of table and chairs and sofas. Lovely relaxed atmosphere. Service with a smile.

Muito bom para um pit stop, o preço é bom e a comida realmente chega a mesa bem farta, a minha melhor dica é escolher qualquer hamburguer que venha acompanhado de uma salada, pois há muitas calorias para o hambúrguer.

Recently re-opened as a fantastic bistro-bar-workspace in the Heal's building. I have popped in here a few times as I work in the area. Perfect for a business meeting with a coffee and Wi-Fi or a few summer cocktails after work. I have just seen that they also do a Prosecco all-day breakfast on the weekend which I look forward to sampling!! Great food in a design environment and a perfect coupling to the Heal's brand.

I work locally to this and have been going for a few years. They shut it for a month and have reopened as Forge and Co - the Shoreditch operator. Now looking dead cool in its new refurbished state. The menu has totally changed and the service is now much better and cooler. A great space to hang out - they talk about 'co work space' with great wifi and lots of good dishes on the menu

Just been enticed up to the cafe with a free coffee whilst shopping at the beautiful heal's.This has been the worst service and breakfast I have had within London... Burnt coffee, hard poached eggs on a wet plate, warm water with a roll of the eyes when I asked for it. The waiter, once I had his attention, stood still as if I were expected to shout my order for water across the room. The granola with "a choice of yoghurt" doesn't actually have a choice of yoghurt. Good tea. Nice glassware. Nice lay out.All of these things do not apply... The service has been lowly informal, base and dismissive and I'm waiting 5 mins, still, on the bill.Please can they just get a good general manager and some staff that aren't tree stumps

We have been waiting for our table to be cleaned for 20 minutes. When our food came all the dirty plates and mugs of the previous customers were still on our table. In addition we didn't get the cutlery for a couple of minutes after the food came and some items were missing (a fork, a spoon). We have tried to ask the waiter to clean the table and so on but he was not so kind and he ignore us several times. The food was nothing more than OK...nice soup but extremely cold eggs Benedict. For the price you should expect much more. It's a shame because the ambience is lovely.

I work nearby and visit for lunch several times a month with a colleague - sometimes taking clients for a light lunch - excellent menu - tasty food - service may not be as quick , but the quality of food ( cheesecake !!!!) more than made up for it - 4 stars for the nosh - slow cooked egg wrap is divineI dont know what has happened but on a visit last week the glass cabinet of goodies was bare (no cheesecake !) ; no customary pile of pastries to temp the eye, no specials listed, and the food was land and tasteless. All the staff seemed new ..... and not very interested either ... A Colleague sneaked back to check whether we had just visited on a very off day - and we hadnt. I am devastated ....

Tucked away at the back of Heals on the first floor is a calm beautifully designed cafe. Sofas, arm chairs and lovely Ercol furniture in a light airy room with loads of space between the tables leaving room for peace and quiet even though there was also a lovely buzz. The hot wraps when they finally arrived were tasty too, though covered in hoisin sauce no matter what the filling and there was no garnish to the plate either. However they took an age to come as the service was so slow. The waiter took ages to take the order, the wraps took even longer and the request for a jug of tap water resulted in two small glasses arriving at the table. If you only wanted coffee and cake it came quicker but there were at least two other tables complaining about the slow service at 2pm on a Friday. Come on Heals! With such impeccable taste in design you can do better than this. Either get more staff in the kitchen or reduce the size of the menu and above all, get more or better trained serving staff.

Calm, spacious cafe with lovely pastries, great coffee, very courteous staff and rocking chairs. So much nicer than the chains and about the same price

We just wanted a quick snack and there were only 8 or 9 people in there. We eventually managed to order a sandwich 2 coffees and a bottle of water. There were a couple of waiters having a chat at the till most of the time we were in there. Coffee arrived followed by the sandwich 5 minutes later. One slice of the bread was very dry as if it had been left out for a few hours. We had to go up to the till to chase the water which had failed to arrive by the time we had nearly finished the sandwich. The only reason this has not been rated terrible is that the space was lovely.

Мы заскочили сюда буквально на бегу, заказали по сэндвичу. Нормальные цены, быстрое обслуживание. Хорошая кафешка для быстрого перекуса.

They must have invented Balsamic Vinegar here as it was splashed liberally on everything! A pity. Had a hot chicken wrap doused with (you guessed it)..... Balsamic Vinegar. This is a pity as the food would have been fine otherwise. Service was fast and quite pleasant staff. Well worth another try in future.

We popped in here last week as we had been having a quick look around the main store.I thought the food was very good for the price and the location. My salt beef sandwich was excellent and my wife really enjoyed her eggs florentine.Definitely worth trying for not much more than the chain sandwich shops,

Lovely room, good fresh food, reasonable prices. Had to ask for the table to be re-cleaned but the service was prompt and good.

Hidden away on the first floor this is a gem. Quiet place for lunch or afternoon tea.Went with a friend, staff very friendly and helpful in decision making! Lots of temping delights to get you through the day. Highly recommend the fresh fruit tarts and the honey lemon and ginger tea. Granola bar for the healthy ones very filling. 3 cups of tea later (yes all in one pot) and feeling very rested (sofa helped) check out the store. Highly recommend.

Heals used to have a great reputation for innovation and creativity, and it would be good if the store put a bit of energy back into this rather sad cafe. The staff were pleasant, the food arrived promptly (soup and salad) and tasted nice. But it wasn't cheap and the atmosphere was rather depressing and it didn't feel either welcoming or somewhere you wanted to linger. On the other hand, others seem to be enjoying it and there were several people having business meetings. It was good quality food but I wouldn't return.

A respite it might be (cool and windowless) in hot weather but you will get hot under the collar again given the time you will have to wait for your food in this cafe. With less than a quarter of the tables actually occupied, you would have thought service would be prompt and the food hot but quite what went on in the kitchen is anyone's guess! We waited over 30 minutes for a sandwich and a burger. What a shame - a waste of a wonderful opportunity. It looked so promising too!

Sofa shopping on bank holiday monday on Tottenham court road with kids in tow - aaaargh!Pleasant respite at heals cafeGood food and service and reasonably pricedDid my youngest son a penne and parmesan dish as he didnt like anything off main menu ( they dont do a chidrens menu)

My experience being at Heal's Cafe is like being at home in my own kitchen feeling of belongingness and with lovely comforting foods. Just love it!!! I hold my personal meetings with friends and business and it's really cozy :)

l'Heal's Quarter Café è molto bello ed accogliente.L'ambiente offre un ampio spazio che da respiro, ma sufficientemente raccolto per non essere dispersivo.L'arredamento è ovviamente molto curato nel design e nella disposizione (d'altronde ci troviamo all'interno di un negozio di arredamente gigante e molto quotato!). La zona dedicata più al momento del pasto è costituita da grandi tavoli ognuno decorato con accessori sorprendenti e sormontato da bellissimi lampadari che emanano luce soffusa. La zona più lounge è arredata con grandi divani avvolgenti, tavolini più bassi in un ambiente maggiormente illuminato dalla luce naturale.I piatti proposti sono molto freschi e vari, con una cucina che va da insalate con ingredienti e accoppiamenti ricercati per arrivare a carne o pesce con ricette contemporanee e mai banali. Anche la lista delle bevande prevede soluzioni salutari molto varie e molto buone. Io ho bevuto un succo di arancia e mela, leggermente speziato veramente delizioso.Sorprendente il banco dei dolci. Torte, cupcakes, biscotti: un vero paradiso per gli amanti dei dessert. A colazione non sono mai stata ma immagino sia uno dei migliori posti dove cominciare la giornata.Ho incontrato molto personale italiano, molto competente. Prezzo nella media.Tra un po' di shopping per la casa e un momento di pausa, il Cafè di Heal merita senza dubbio una visita.

Having bought a gift for someone in Heal's, I was told at the checkout that my receipt entitled me to a free drink in the cafe. As it was 4pm on a Saturday afternoon I thought a tea and cake was in order. The cafe is very large with nice lighting and sofas, as well as tables, but it was completely empty at a time when somewhere like John Lewis cafe would be packed. A waiter approached me and when I asked about herbal tea, he said that if I had a voucher I could only have a coffee. I said that I don't drink coffee and that my receipt said it was a free drink. He responded that the manager had decided that the free drinks could only be coffee. I gave up and ordered a tea and a piece of chocolate cake. The tea was fine (one teapig bag in a large pot), but the chocolate cake was completely stale like toast, perhaps unsurprisingly as it appeared to have been sitting on the side, ready sliced, for most of the day. When I went to pay I looked at the rest of the food and it was rather sorry for itself - limp salads well past their sell-by date. Given that Heal's is supposedly an 'exclusive' shopping destination, I feel that my experience was extremely poor overall. Heal's cafe haven't saved money by not giving me my tea as my 'free drink', because I quite simply will not be going back and spending another penny there, and I will suggest to other people that they avoid it.

I accidentally stumbled across this (new?) cafe in the Heal's store on Tottenham Court Road on a Sunday, and had the entire place to myself. Prices are a bit steep, but not unusual for London, and quality was over all very good. The cafe is probably in the most awkward place in the store, and you have to persevere to find it. Signage is poor, and surely Heal's could make it more obvious that it is there! The immediate setting (next to the wedding list guest) isn't great, but if you want a - seemingly - quiet cafe in the heart of London without a queue, then this could be it! The nearby chain cafes were filled to capacity...The sandwiches are pre-prepared and a little disappointing but the muffins are great (pear and chocolate to be recommended!). Would recommend.

Hidden up in the middle of the second floor, well worth asking to way to. Quite and relaxed.