Cafe 154 in Epping Forest

I added garlic dippers to my order instead of chicken strips by mistake which was my fault but then had called instantly once made the order to change it, I had to call 5 times before anyone answered, I was then told they couldn’t change it because they had already put it in the oven so I accepted this, once the order had arrived I realised they had got the order wrong & in actual fact had not even sent us garlic dippers at all so they could have changed them in the first place for chicken strips as I had ordered a deal bundle so would not have changed the cost, at this point I called the branch & was told they would now send chicken strips but was very rude & just hung up the phone, I then received a call 10 minutes later saying they now can’t send the chicken strips because it was not on my order, I then tried to explain it’s a deal on there website & they was also a option so it would not make a difference they became very argumentative & at this point felt they was just being awkward because they did not want to rectify there mistake, would not recommend using this branch especially don’t deal with them personally as are rude & hard to speak to, they could all take a class on customer service in my opinion being a business owner myself I would not have anyone of them work for my company

Nothing was too much trouble for the staff and food was great. Just one little tip, keep an eye on the salad bar as certain things needed replenishing. Other than that, excellent service 👍🏽

Food is excellent staff are great highly recommend

Cracking pub and dog friendly too

We’d been walking in the woods for two hours to get to this pub, although we hadn’t booked I can admit We struggled to find the lunch menu with sandwiches, we only knew it existed as someone else had a sandwich. The only cask was off, nonetheless we ordered other beers we didn’t want and some food. Despite having already ordered the bartender told us we couldn’t have food as the manager had said no more food orders for 30 mins and he hadn’t put it though the till yet I wouldn’t of minded had we not already ordered (and it was only a couple of sandwiches not main meals) when I asked, are we not okay we ordered earlier before the block off, the manager overheard and responded not to me, but the bartender saying, look tell him no, I’d only asked once.It was very rude and disappointing