Busaba Eathai - Covent Garden in City of London, Westminster

Surprisingly empty on Friday lunch! Very nice looking place with kind staff and most importantly delicious Thai food - can't say anything about authenticity(I've never been to Thailand), but the dishes tasted like a truly asian ones. Every one of them was great(I mentioned all of them below), so I highly recommend coming with family or in a group of friends, and try as many different plates as your budget allows xd. Have a great weekend everybody!

Really good food, not too expensive.

The duck is exquisite. Reasonable prices. I recommend it.

It was so loud that my ear hurt, but the staff found me a more quiet table upstairs. The green curry was the best I've ever had! Amazing flavor, crisp vegetables, tender chicken. Cudos to the chef! Very good service, too. At first, it seemed they didn't want to serve a single person, but once I was at the table, the waiter was excellent.

I’ve been to a few Busaba restaurants in London but this may be my favourite one due to the amazing service from the waiter Shoxrux! Top man and the food was lovely.

We had an incredibly disappointing experience at Busaba Covent Garden. The food was served cold, and Pad Thai dish was practically inedible as the noodles were stuck together. When we brought this to the attention of the staff, there was no apology or sense of urgency. The manager, who served us, seemed indifferent and unhelpful. After waiting far too long for a replacement, we decided to cancel the order altogether. The lack of basic customer service combined with cold, poorly prepared food made this one of the worst dining experiences we’ve had. I wouldn’t recommend this restaurant to anyone.”

Amazing Thai fusion food! Been a fan of Busaba since 2009

Starter was cold but amazing mains

Will definitely come back here again! Absolutely delicious food and drinks!! I had the best pad thai i’ve ever eaten in my life!

Great experience lovely food friendly staff

very tasty. Love the chili beef jasmine rice~

the food here is very good, especially the chili beef rice!!! I’ve been here for times!

Very cozy environment and warm service，recommend with chili beef jasmine rice！

Very delicious ~ service is also very good 👍

I had an amazing dining experience Busaba. The flavors were absolutely authentic, and every dish was a perfect blend of spices. The green chicken curry was rich and aromatic, with a perfect level of heat. The staff were friendly and attentive, and the ambiance was warm and inviting. Highly recommend it to anyone craving genuine Thai cuisine.

The second visit! Always nice food and service! When you want Thai food, this is your place!

Pad thai tasteless, service so slow, we’re tired of trying to show ourselves to the staff to give an order.

Chilli beef is good - lunch deal is worth it

Only good thing about this place is the really nice staff and the place is really nice. The curry is not real curry, 400 kcals for 17 pounds which means you are getting 100 gr of chicken and 10 green beans…

Nice food and service. Chili prawn rice and chili beef jasmine rice are my favorites!

I came here with my wife while visiting London. Well, I go to Thai restaurants in the United States a lot, it was my first time doing so in London. It is hard to see storefront from the street, but once inside the restaurant is clean and decorated. My wife and I decided to share, so we got the appetizers for two, the beef noodles, and a side of broccoli and rice. All the food was excellent. The only thing I disliked was that they told us they would bring all the food at the same time. I asked if they would bring the appetizers first, but they said they didn’t do that. Not sure if that is a European thing, or this particular restaurant. The appetizer sampling dish was excellent, I recommend it for everyone. But by the time we got to the main dish, the food had grown cold. I would have given them five stars, except for this fact. I only dinged them one star because they were upfront and honest about it at the beginning.

If I could give zero stars, I would. I walked in with my family and my baby brother, and from the moment we sat down, the service was so rude that we immediately left . My baby brother, who was on my lap, picked up a spoon and started tapping a glass. Before I even had a chance to react, one of the staff members—who I believe was the general manager—stormed over to our table, grabbed the items out of his hand, and proceeded to lecture me about letting kids near cutlery. I was in the process of moving things away, but he didn’t even give me the chance. He just snatched it away and scolded me in front of my family, as if I wasn’t already being attentive. The rudeness was astounding. This place is anything but child-friendly. After this unprofessional and condescending treatment, I wouldn’t recommend this place to anyone. We left immediately—never coming back.

We stopped by for dinner before the theatre. We had songkhla beef and green curry. The food was delicious but it was served cold. The staff never made eye contact with their customers. We had to wait a long time to ask the bill.

My husband and I wanted a quick meal early Saturday evening before going to a concert nearby. Mary managed to accommodate us, although we hadn't booked, as long as they could get the table back in 1 hour. Although I usually avoid chain restaurants, I was pleasantly surprised by this Thai restaurant. The food was good and a manager, Vanessa, was careful to check on wheat-free options for me. We had the calamari and chicken satay to share. My husband chose a spicy soup dish - Tom Yam Goong - and I chose a classic Pad Thai. Great choice in a very touristy area (Covent Garden) and great service. Advise booking in advance.

Quiet environment, superior location, convenient transportation

The service is okay, the environment is pretty good, and the location is very convenient

My friend took me out as a treat and we needed to get to a show. I did not want to make her feel bad so didn't send my food back which I normally would have done. I had the katsu and rice dish and am shocked the kitchen sent it out in the state it was in. Not sure how the waitress cohkd actually bring it to the table. Do they not check the food before they send it out? It was visibly black around the edges, burnt crumbs and rock hard. The chicken was so hard and dry inside the burnt crumbs.

Shoxruk has such great customer service. Always catered to our needs. Lovely person. Great asset to the team.

Fantastic service… thanks for making my friends birthday celebration meal so special!

My favorite Thai restaurant in London, thanks Gian a lot.

I love the overall vibe of the restaurant. The food was really good But service was what made it shine. Gian was helpful and bright all night long and helped me and my friends with our orders and made it an amazing experience overall.

Me and my girlfriend had a great time. The food was incredible, and we'll definitely be coming back. Our server Gian was a real sweetheart.

Highly recommended! Food was amazing, tasty and the quality is really good. Great customer service too! Special thanks to Gian. We'll definitely dine again.

One of the best place, Gian is such a great guy, great service!

I went to this beautiful place to have a good meal and yes they were too good and the food oh my god it is just out of the world and they have this waiter called Gian, he was too good the way he took care of me was really good. He made sure i was fed and made sure i was comfortable. He is just as amazing as the food they serve.

Went here for a dinner last saturday. Food is amazing, vibe is very cozy. It’s a bit hard to find at first but we managed. Good service by Gian👌 making sure we had the best time. Looking forward to our next visit.

Strongly recommend! Good service&food🥰

I had an amazing experience at Busaba last week! The food was absolutely delicious—I ordered the Thai Pad, which had a perfect lime flavor that made the dish so light and refreshing. The river noodles were chewy and perfectly cooked, with a great texture that wasn’t slimy at all. The addition of crushed peanuts was spot on and really enhanced the dish. I also want to give a shout-out to our waitress, Mary, who was incredibly professional and attentive. I accidentally spilled some water, and she immediately wiped it up for me with a smile. Her service made the meal even more enjoyable! As a student, I was pleasantly surprised to receive a 15% discount. That, along with the great food and service, means I’ll definitely be coming back again. Highly recommended!

Came here for a post class lunch. I had the Black Pepper Beef which was really tasty but the portion could maybe have been a bit bigger. Would come again.

im giving it five stars bc the app wont let me give it 7

Went yesterday early evening for a quick dinner. Server friendly and pleasant. Food portion was good and tasty (well cooked). Food also came out within 7 minutes. I've been to this restaurant 30+ times and food consistently good.

Not the best Thai restaurant to be honest. The quality of the food is always the same, average. We had tofu pad Thai and it was good

I would never recommend this restaurant. I have been here three times, and the quality of the food every time is different. This time the quality was even worse.

I have had the Tom Kha Gai three times now. Will have again.

Had a birthday party celebrations with about 20 people there. Everyone left with a big smile and a happy belly full of yummy food! From the email correspondence to the actual celebrations, everything went smoothly. It's a great location, close to Covent Garden and Leicester Sq, but just off a quiet road. The food was very tasty, arrived quickly, and was served in big bowls across our tables. A vast menu was offered and truly appreciated. A good drink selection with lots of nonalcoholic options available. We had our private area for the party where everyone could mingle, play games with the little ones, and also have an open closet to hang out bags and coats. Highly recommend 5 stars and more for the good fun, great food, and service. (Did not take too many pictures of the food as we were taking lots of pics and vids with the loved ones!)

I would like to start with the fact that I love Busaba for more than 4 years. Since we have discovered it we have probably been more than 60 times in different locations and talked about it very highly to our friends and family. Last night was a complete disaster and utterly disappointed with the experience. I have requested for the Black pepper beef noodles to be done with rice noodles instead of the egg noodles as a preference and stated it is not an allergy. The staff then informed me that is not possible to which I have added that it has always been done for us in different locations and it is tasting so much better. They have refused to do so and didn’t give a plausible answer why it would not be possible to accommodate my request while the staff were very cold and unpleasant( is rice noodles more expensive than the egg ones??). As expected the egg noodles were in fact just spaghetti and too much oil added in the dish. The restaurant look is tired with stained walls , chipped furnitured and women’s bathroom is not what you would expect in such a central location. Second stall door on the right doesn’t even close fully. It is fair to say the Stratford, Oxford circus and shephard’s bush locations are far better and will stick with those from now on considering that the prices over the past 2 years went up a lot, a better service would be expected. Portions sizes for starters compared to the price is just not good as 5 small pieces of dry calamari is rounding up to almost £10. For a meal that was not as expected and overall bad experience we have paid £63 including the service charge that out of respect to hospitality industry I couldn’t ask to be removed. Hope the management will take into consideration my review and make a few improvements as people are not stupid and they can tell when quality is no longer provided and will find other restaurants to dine at.

It is really good. Nice food and warm service:) LOVE it!!!

pretty good taste，warm service and chill vibe. 🥰 will come again soon.

the food over here is really delicious and elegant.the waitress is nice and kind

Delicious and good services! I have been here for many times in past two years! Like this restaurant!

Delicious foods, good service, cozy environment

very nice service and delicious food, definitely will come again!

Amazing food, perfect service ❤️

Really nice environment and reasonable pricing for food. The lunch deal was really good!

I was very disappointed!!! I went to Busaba at 9.22pm on a Wednesday to then been turned away as they said they said they were closing. It clearly says on the website, times to the restaurant is open until 10pm. Even if the kitchen closes at 9.30, we were still there before this time and should have been served.

The food is fresh and very delicious, love to go there with my friends, the staffs are friendly, very satisfied with it. Have the student discount

Everything was perfect! You should try their calamari and black pepper beef.

I have been there for Farewell dinner with my students. Staff very friendly and helpful, service was great and fast enough. Even with a little last minute changes from our side all was handled well and apologise for little confusion. Thank you for making the night great. Definitely, I will be returning.

Again at Busaba Covent Garden last evening, and again great service and great quality of the food. Recommended!

delicious food! Nice environment! Good place for dinner!

The service is good and welcoming. The armosphere is nice. However, it is not a Thai food at all. I and my friends are so disappointed. Tom Yam Goong tasted like tomato soup. The pork with the rice was tasteless. There are no crushed chilli for Pad Thai. If you sell food that just look like Thai food, but the taste is totally different. Could you please change the word Thai Dining to other words? Please don't claim that your restaurant is Thai restuarant.

Chicken Thai green curry was rubbish. Tofu pad Thai was lovely.

Lovely experience great food and value Bekhruz was outstanding and very friendly as were all staff We even had some food to take home as potions were very good

In the last 3 years that we have dined in Busaba their star dish, calamari with pepper corns, has become soggier. It used to be an amazing dish. This time we found it flavoursome but soggy. The chicken green curry was nearly fluorescent green, not akin the usual green curry. Also, the vegetables in the curry were overcooked. The Piña colada mocktail was delicious though. Finally, I would like to comment that although the waiter was super nice and friendly, he clearly did not have any training in table service. Despite having space all around the table he would pass the dishes across for us to place them and after the dinner he would ask us to pass him all the dishes across again! He would not collect dishes from person to person. Terrible table manners! Waiting staff should be trained! One last point, the bill came with an added 10% gratuity for the waiting staff, which supposedly is an option, but it was already added to the total and honestly it is very deceiving to do this. It makes one feel forced to give this gratuity even though one may feel like not giving it out.

Flavors absolutely on point...Great veg options...we did not have any way reservations yet they accommodated us on a busy evening....highly recommend it!

Excellent Thai food. Stellar service. Our second time here in 2 weeks, and we will certainly be back.

I tried the sweet and sour chicken, Tom yum soup, the half chicken, the pad Thai, the appetizers. I like most the sweet & sour + the appetizers + Tom yum soup.

Lovely food in the middle of covent garden. Great service thanks

Ich war mit der Familie zum Abendessen dort. Das Essen war ausgezeichnet. Der Nam Tok Beef Salad war ein hervorragendes Geschmackserlebnis. Das Classic Pad Thai war ebenfalls sehr lecker. Die Desserts waren eine Wucht. Strawberries & Cream, ein Erdbeere-Eis Dessert wie ich es noch nicht kannte. 🤤 Die Pandan Pancakes waren ebenfalls der Hammer. Emre, der Kellner, war sehr freundlich und hilfsbereit und hat das gesamte Abendessen mit seinem tollen Service abgerundet.

I was there for dinner with the family. The meal was excellent. The Nam Tok Beef Salad was an excellent taste experience. The Classic Pad Thai was also very tasty. The desserts were amazing. Strawberries & Cream, a strawberry ice cream dessert like I never knew before. 🤤 The pandan pancakes were also amazing. Emre, the waiter, was very friendly and helpful and rounded off the entire dinner with his great service.

Chairs are filthy with stains. Green curry chicken was more like green-dyed soup with 4 pieces of chicken. Half the things on menu were "not available". Didn't even serve Thai ice-tea, nor Lime Soda. "Grilled chicken" didn't taste like grilled at all. Sticky rice and Jasmin rice served lukewarm.

After a long day, a delicious dinner at Busaba was a perfect ending! We were served by Shoxrux who was lovely, helpful and the service was impeccable! The food arrived promptly and was absolutely sublime - worth every penny I spent! I totally recommend.

We visited Busaba on the 20th of July. We are both vegetarian. We have ordered vegetarian options from the menu (Jay Pad Thai and Sriracha Ho Fun Noodles). When the meals arrived, the Pad Thai had shrimps on it. We explained that my friend is strictly vegetarian, and removing the large shrimps is not enough (I believe the kitchen must have accidentally prepared Classic Pad Thai instead of Jay). The waiter reassured us that they will prepare a brand new vegetarian version of the dish for her, as ordered. When the dish arrived and she was in the process of eating, she noticed >10 small pieces of dry shrimp in her pad thai... Which means she was likely given the same non-vegetarian dish, just with the large shrimps removed. We spoke to both the waiter and the floor manager, and none of the two offered us an apology that this situation deserved. It is quite shocking that a restaurant serves food with shrimp in it, despite being told (twice) that the person is vegetarian... Therefore, if you are vegetarian - I would definitely not recommend visiting Busaba Covent Garden.

Anil provided outstanding service to our group of 12 people, demonstrating exceptional professionalism and dedication. His attention to detail, prompt responses, and friendly demeanor greatly enhanced the overall experience for everyone. With a bill around £700, Anil’s commitment to excellence ensured that all needs were met efficiently and effectively, making our time together truly enjoyable.

We got incredibly good service from Anil, definitely recommend to visit the branch.

The food is really nice here!!!

A very nice and neat place with fantastic food.

We have been before and really enjoyed it. This time it wasn t good. The food wasn t fresh or flavoursome..the edemame were microwaved and the chef atm is not thai. Pity..

I’ve been dining at Busaba Covent Garden for a little over 2 years now and usually come to the restaurant on my lunch breaks from work. Upon entry to the restaurant I’ve always been greeted warmly and promptly by staff members and seated comfortably at available tables. The menu is extensive and my favourite food to order ranges from Matchstick Chicken starter, Ebi Prawn starter, Satay chicken starter, prawn crackers with dip starter and then the mains I usually order are Chilli Beef with egg fried rice, Black Pepper Beef, Ginger Beef, Mussaman Lamb Shank. I usually also order a nice Italian Pinot Grigio large glass of wine. Overall eating experience and quality of food has been amazing - mouth watering, flavoursome and filling. There is something for everybody to order from the menu. A personal thank you to Mary, who has been my server for much of the time I’ve been dining here and is very friendly and pleasant to converse with. Mary’s attention to my order, delivery to table and after care on meal satisfaction is 10/10. A Big thank you to Busaba Covent Garden.

Good atmosphere. Wonderful Thai food. Warm service.

Great atmosphere and nice food at reasonable price Would highly recommend !

delicious meal and kind service

The food is realllyyyyy gooodddddd and the staff and soooo niceeeee!!!!!

mediocre food and in attentive service. green curry ok but doesn't come with rice and rice side was small, chicken salad had a near cremated chicken katsu on top that tasted of carbon and grease, ordered the salad with peanuts on the side, they were not, since when was red cabbage a Thai veg? service poor, had to run around restaurant to get attention, starters served with mains.. there must be many better covent garden restaurants. avoid.

Good atmosphere, friendly staff.

Decent place to hang out with friends and you get 10% off with student ID

The food is not great, both the quantity and the quality was bad. The chicken was ok. The egg fried rice had way too much oil. The service from the staff was quite unpleasant and the wifi doesn’t work. Not worth it for the price

Good food at reasonable prices for the west end

Amazing food, strongly recommend chilli beef rice!

Really good Thailand food and beautiful place

One of the better busaba branches in London. Friendly staff, quick service, enthusiastic and amazing food.

Amazing experience! Super recommend :)

Staff Sangseeta provided an exceptional dining experience at the restaurant! Her warm and welcoming demeanor made us feel right at home. She was incredibly attentive, ensuring our glasses were never empty and our meals were perfect. Her recommendations were spot-on, and she went above and beyond to accommodate our dietary preferences. Sangseeta’s professionalism and genuine care for her guests truly set her apart. We will definitely be returning, thanks to her outstanding service. Highly recommend!

Food was nice and service given by Sangseeta was great. Surely gonna visit again soon

I loved the atmosphere in this restaurant the service was good food was good everything was good I ordered chilly beef which was delicious loved it.Staffs were very kind and friendly. Ms.Sangsita Shrestha who works there was a very humble and patiences person. She is a good server and she knows what she is doing. Overall worth visiting this restaurant 👍🏼. Thank you for giving good service .

everything was amazing and the environment was friendly and food was amazing i suggested everyone to visit onceww . and especially one of the sangita sister was amazing and i loved her behavior btw great place to go with your loved once💗🫶🏻💕

Nice place and service! I like it 👍🏼Miss sangseeta’s service was good.

I recently dined Busaba and was blown away by both the food and service! The dishes were impeccably prepared, bursting with flavor, and beautifully presented. The staff named Sangsita was incredibly attentive, knowledgeable, and went above and beyond to ensure a delightful dining experience. I highly recommend it to anyone looking for an exceptional culinary journey with top-notch service. I will visit again.

I love the food here and would visit time and again, I will highly recommend this place to my friends and appreciate warm and polite service by Ms.Sangsita Shrestha. Thank you.

Very tasty food and beautiful ambience Also I was pleased with the waitress named Sangsita she was very polite and friendly