Burrendale Hotel, Country Club & Spa in Down

I have travelled for years and this is by far the best accommodation experience I’ve ever had. The team seem to genuinely want to say yes to any and all requests, nothing was too hard. Every day our rooms were cleaned and beautiful, our food was incredible and the bar and music was brilliant. Couldn’t recommend enough!!

Beautiful views of the mountains, good food and friendly service.

Spent 2 nights there for my friends 70th birthday. Buffet for party. Evening meal 2nd night. Food was excellent. Lovely comfortable beds nice big single room.

A present from our daughter. Dinner , bed and breakfast. All food and service was excellent.

We recently stayed the night for our wedding anniversary. Everything was absolutely brilliant ladies on arrival and check out at front desk really lovely. The meal and restaurant staff all fabulous. The bar staff were very friendly to chat with they made such a nice atmosphere. Finally the lady in the spa and wellness centre you are a complete professional 👌 down to earth and to be honest just super! Life saver I'd traveled a distance only to realise I'd forgotten my make up nightmare. Went down to the spa and she was absolutely brilliant. Thank you burrendale for making our anniversary so special. ❤️ Mr&Mrs Sweeney

Went to the Burrendale for lunch today with family, and even though we rang ahead and made a reservation, our reservation wasn't there. That wasn't a problem though, we got a table. The service wasn't good to start. The waiter got our order completely wrong! Another waiter had to come along and check our order to fix the first person's mistake. Everything just felt a little hectic and mismanaged. We will be back though, we've had plenty of great experiences in Burrendale, but today was a bit of a shock for us.

We called in to the Burrendale today for late lunch I am gluten and dairy free and i find it difficult getting food that is suitable for me especially fish and chips with gluten-free batter,so when I asked the lovely lady who served us was there any chance they could do gluten-free fish and chips she said yes and the chef even done me dairy free tartar sauce ,my husband also had the fish and chips and me both said it's a long time since we tested fish that melted in your mouth and the batter was lovely and crispy the two ladies who served us was so helpful friendly and professional we didn't get the first ladies name because she went off duty the second lady who finished our order was called Pauline .. thank you both for the lovely service and compliments to the chef👨‍🍳

It's getting tired around the edges now. Food is very good as where staff.

The kids loves the bunk beds the nuggets are amazing but the service is horrible I asked for peppered sauce and sat back down after I asked she processed to serve some one else we asked another waiter and they brought our sause the Internet is horrible but the pool jacuzzi and the baby pool is fantastic but other than that it's horrible and I'm not coming back and no heating

Beautiful hotel i have stayed there a few times good food great room, i think they only have music on a few nights a week, friday in the bar good but just like any bar. Sunday night great was not my kind of music until i heard this guy Finbar, love it, going back just for this, on Sunday and ill buy his cd again because i love it. And he plays in the lounge perfect, cant wait, you have to try it 🍸🍀

Great location and service just had lunch and it was excellent.

Food good room lovely unfortunately 1 member of staff could do with learning manners

Fantastic hotel staff are friendly, the newly cottage bar is class and very cosy, Stephen and Connaire are great men

Just home from a lovely night away in the Burrendale. Beautiful view of the Mournes and very clean room. Food was gorgeous and service was excellent!!! Staff were all so friendly too. The spa is amazing and I especially like you can use it even the day you check out!! Will definitely return but for longer next time!!!

We stayed at the burendale just after the new year and while the vast majority of the staff were brilliant, our stay was spoilt by the attitude of one member of the bar staff and also the general chaos of the bar staff. When trying to get served I was deliberately ignored by one of barmen who served a woman in front of me and when I pointed this out he denied that he did it until another customer told him he'd seen him doing it he then said the woman had been at the bar, had left, but she'd returned a couple of minutes later so he'd served her first because he then muttered something and said ok I'm sorry about that now what is it you want? There was no-one too complain to as no-one seemed to be in charge and the rest of the bar staff seemed to be under pressure carrying this character. We reported the encounter at the reception staff the next morning and they asked if we knew his name but as none of the bar staff were wearing any identification badges we made do with a discription off him. IMO this person should perhaps do the decent thing and find a job he'd be happier doing. He spoiled the evening for us and his bad manners reflected badly on the rest of the excellent and courteous staff.

So we had dinner in the burrendale on New Year's Day, food was good, staff is very friendly, but you can tell that the staff had very little or no experience at all. The Burrndale really needs to look into the service that they are giving, When you go to a nice hotel and or restaurant and you are spending money, you are spending money on the service as well. The only waiter that gave first class service was a gentleman from Greece, hands down the best service I've seen around for a very long time, but unfortunately he can't provide the service that you need by himself for the entire restaurant. Every time we had ordered drinks, we had to wait a very long time and ask for our drinks because communication wasn't there. Either the bar took a very long time just to pour a couple of shots or the waiters and supervisors weren't looking into what dockets are going towards the bar and vice versa. During our whole meal we didn't know who our waiter was, we were served by 4 different waiters, taking our food orders and drink orders which we found completely unorganized and unprofessional. And on top of everything at the end of our meal, we ordered another round of drinks which came late and the waiter Daniel comes around, sets the dirty tray with drinks on the table right beside me while I'm still eating and says to everyone, "I'll just let you all sort this out and take your own drinks". Now tell me, is that hotel service or is that even service? I'd get better service at any Italian trattoria in the world. Burrndale, you really need to look at your service, it's very horrible and unfortunately we won't be coming back anytime soon. Good luck to your service.

Had a half Spa Day booked thanks to my mum and partner for my 30th on November 23rd 2024. The receptionist was exceptional, the food was gorgeous, all areas we used were super clean and well presented. We had treatments from Caoimhe, Hannah and Catherine and we can't commend them enough on such a beautiful, relaxing atmosphere and absolutely incredible massages and facials. Thank you all for making my 30th so special and memorable, I hope you recognise how wonderful these folks who work here are!!

Sunday menu is very limited and food was just ok.

The beds were comfortable and the showers were very nice but the room was SO hot that I couldn’t sleep. The buffet was nice but quite limited in selection. The staff were nice enough. Mountain view was anything but that (unless you consider the roof of the hotel a mountain!), probably won’t stay here again. 4 stars if the room wasn’t so bloody hot!

Great stay friendly staff, good service, good food. Room looked recently refurbished and spa was very good and clean. Well worth a visit 🙂

Amazing hotel amazing staff and amazing SPA treatments great for a quiet getaway

Clean, friendly staff, good food, nice location

£3.50 a pint. Say nothin more.

Staff Lovely, Food Lovely Beautiful rooms and facilities are brilliant. But, and its a bloody big but, the room was like an inferno, two fans going still horrible, bed felt like a double, in a beautiful done up room you'd expect a bigger bed, one of the absolute worst nights sleep I've ever had and at £200 for a Monday night B&B it definitely wasn't Worth it. Highly recommend for food tho.

Fantastic stay but for the cold breakfast 🥣 and bathroom very grubby needs updating badly

Stunning. Disability friendly. Good amount of disabled parking, but quite a distance from the door for people with limited mobility.

Beautiful setting. Staff couldn't do enough. Room and food excellent. Spa small but perfect

Arrived on a Sunday for a birthday lunch with all the family. The waiting staff were great, unfortunately the food was anything but great. I ordered the Turkey and Ham with duck fat roast potato, mashed potato, veg and a cranberry tartlet. When it arrived the turkey was very dry and the mashed potatoes tasted like smash (the old packet stuff), the broccoli was hard, I don't mean al dented hard I mean the knife would not cut into it. The duck fat roast potato was also very firm and barely warm and as for the cranberry tartlet that was nowhere to be seen, we got a tiny bit put into a dish. Very disappointed with what was a special birthday (60) meal. Will we go back? I don't think so.

Service not good need to learn some staff.to smile 🙂

We called into the Burrendale for some food after the golf on Saturday. We hadn't booked, but we were able to get a seat in the bar. The food was excellent, and the staff were all very helpful and friendly.

Went with my mum for a half day spa and we totally enjoyed it. Niamh and Hannah were amazing therapists. Will definitely be back.

Enjoyed r stay here, we where looked after well.

My Husband and I stayed here many times and we have always enjoyed are stay here ,Unfortunately we stayed here last Thursday and had an awful time .We stayed in room 127 and paid £80 pounds each. We decided to use the pool and sauna facilities which we found great but when we got back to our room to have a shower there was no hot water or for safety no bath mat 🤔. We then got a knock on the door from the manager named meave who was very rude and hard to make out what she was saying. My Husband just thought the poor girl had special needs. The following morning when we were due to check out we were told that we have to pay £100 fine for smoking in the room. I was horrified because we don't even smoke .I told the manager called meave politely, is this a joke we can provide evidence from our doctor that we both don't smoke .The following day they took £100 pounds from my bank account. I have 2 children and my husband and I just wanted a well deserved break from working .Expensive especially when we don't even smoke 😒. We will be taking this further as no one deserves this .

Great night lovely food .staff so friendly. Spa great . Room lovely, cant fault anything at all .will be back .balcony a bonus as the weather was beautiful.

Rooms recently just been refurbished, finished to perfection and Was a perfect weekend and such friendly staff. Will be back again.

Had an excellent Sunday lunch with friends. A very busy restaurant. Nice views of the Mourne Mountains. Has a Spa and swimming pool etc.

Called with friends for Sunday lunch. All had an excellent meal, good quality and quantity. Nice surroundings. Recommend booking as the dining area was quite full. Staff friendly and very professional in their service

Absolutely Love The Burrendale Hotel In Newcastle. The Hotel Is Beautiful N Very Very Clean. The Staff R Amazing N Can't Do Enough For You. The Food Is Absolutely Gorgeous. We Always Love Going To The Burrendale Hotel As You R Always Made Feel So Welcome. They Will Suit Your Dietry Needs N Cater For Everyone. Their Spa N Swimming Pool R Immaculately Clean. We Have Used Both N The Hairdressers In The Burrendale Hotel Is Very Very Good Too. We Always Recommend The Burrendale Hotel To R Family N Friends. Definitely A 5*++++

I paid £170 for a 1970’s room in the middle of a building site ! Worth £50 tops !! No a/con No extraction fan Double bed is an oversized single bed and a single bed that is no more than a camp bed ! Porridge 3’rd rate to say the least 🤦‍♂️ I mean Porridge 🤷🏼‍♂️ Need I say more !!!

Country club cold showers. Steamroom not working sauna cold pool cold. Overall place needs a lot of work done

Been going to this hotel over 20 years never disappoints...always made welcome amazing staff ...went on mothers day for a meal ..food was outstanding as always and made to feel very welcome ...

First time at the burrendale & hopefully it won't be my last. All the staff where super from reception to housekeeping everyone was so very helpful & pleasant. The rooms where spotlessly clean & even though we were a party of 3 we weren't cramped,we had plenty of room. The food was delicious and the service fab. I would recommend The Burrendale without hesitation. Thanks once to staff for My mums surprise birthday treats in the room on arrival.

Just out of town but close enough to walk. Front rooms view over the mountains. Food and service are very good. The only thing is the rooms,hallways are tired and could do with a refurbishment, which i believe is ongoing? The pool and changing rooms again need refurbishment. It's worth a stay with a young family.

Amazing stay,rooms were really nice good view of mountains, food was outstanding, was amazing value for money. Highly recommend staying here

Great wee hotel..everything you need from a 4 star hotel...get a room with a mourne view its worth paying the extra money for...

Great wee spot! Haven't stayed in the hotel, but been at the restaurant on a friends wedding, and can say the food and staff was lovely. Member at the County club and spa also, great place with amazing staff 👌

Ok, needs a bit of upgrade from the rooms to the dining area, however the staff are 2nd to none and the food and service is definately 5 star. Great stay. Would def return.