Burgertown in Liverpool

kitchen king opened today and trust me it has that local taste tastes lovley cheep if u wanna go nikki ta for this mate yours trully mico. P.S got some free stuff thanks all the staff love mico

Amazing food and customer service spot on 👌 my family love it here 😍

Awful customer service and appalling management attitude. So disappointed. Came back from Aintree hospital with my wife today and ordered gourmet burgers from Burger Town as a treat for my wife after her treatment. Our order still hadn’t arrived after the designated 60mins. I rang them to find out where it was? I was first told “we haven’t got your order?” Then they told me false information about when it was actually due to arrive. I had a screenshot of the correct time and challenged them on this. They refused to accept that or offer any support and just said “so do you want a refund and we will get the driver back?”. This was totally unhelpful and unsympathetic. After getting nowhere and with her refusal to offer any apology, she said “well what you complaining about anyway, it’s only 15mins late?” It was actually 30mins late when it did arrive 90mins after we ordered it. I was so disappointed in their attitude and lack of professionalism. In the end, it was too late as my wife was tired and went to bed before it arrived.

Took our order and never got it when tried calling they had closed at 6pm our order was meant to be with us by 6.15 ! Awful service

Amazing burgers , and menu with much more definitely worth a visit if you love tasty food at a good price and good atmosphere

Thr food was 2 hours late, second time we asked they offered us a free cake znd still had to phone twice after this, said my order was out for delivery 25 minutes ago and still hasn't arrived. Delivery is appalling Food was delicious though 5 stars for food

These guys are nice, great food, but the delivery times are awful waiting 1:30+ hours. You try and drop them a call, and they have up on you? Only 2 stars because the food is alright. If I could give the service -5 I would.

Some of the best burgers I have ever tried, as well as, their service being impecable, everyone was very charming and friendly, its definitely a must to try. :)

Had meal with th little sis an her fambo th food was amazing th deserts were to die for ⭐️⭐️⭐️⭐️⭐️ All th way staff really friendly xxx

The best burgers I’ve ever had. The fries were also spectacular and the staff outstanding. Thank you for such an amazing experience! Would definitely recommend it!

Good place to eat good food good staff great food good prices good all round

Went tonight for the first time. The staff are extremely friendly and the food is amazing. Highly recommended and will definitely visit again.

Wow what a roast I order from her every Sunday and never fail to deliver defo the best roast about will be ordering every week without a doubt

the best roast in liverpool by far !!! better than me nans !!!

Had a roast dinner today all I can say is wow the best roast ive ever had . Everything was perfect Thanks burger town will most certainly be back 👊

Ordered 2 roasts today (19-09-2021) Asked for all meat on 1 & only received 2 meats on both. Mash on 1 meal only instead of both broccoli & carrots were literally teeth breaking. Sausage was raw & Yorkshire pudding may as well been an extremely small undercooked doughy dumpling ball rather than a Yorkshire pudding & everything was covered in cabbage. The meats that we did receive was nice as well as the gravy and roasties. Been going here for ages now even before the new shop opened and definitely wasn’t expecting a roast like that from burger town!

Best breakfast around food is gorgeous staff are lovely so clean in there 5 star plus from me 🙌🙌

thankyou so much to the burgertown team for there amazing food and hospitality from millie and the kitchen team who smashed it under pressure to nikki and the front of house team whos hosptality and customer service is the best around you made mine and kirstys birthday a day to remember and the kids dont want to eat anywhere else thanks

Avoid at all cost take orders over 2 hours ago ask for contact detail why I don't know because the ignorant people cannot be bothered to contact to say they will not be delivering then when you goto call it goes onto Vodafone voicemail for a brand new shop need to take customers a bit more serious

The food from here is the only reason I continue to order from here I have ordered about 4 times and they have got my order right on 2 occasions every time I seem to order buffalo wings with sriracha sauce I get chicken strips this has happened twice now which is very disappointing because I don’t like strips and the wings are delicious with the sauce also the wait time can be longer than estimated we waited an extra 45- 60 got here at 9:15 instead of 8:15-8:30 I called the restaurant an it went to answer phone both times so I called again and the lady who answered was quite rude this isn’t the first time I have called an the person was rude but last time an awfully nice lady was on the phone after her and made up for the others poor attitude

Wow wow, I wouldn't give your food to a homeless person. Not only was it cold, it was missing items. And when we phoned up to ask for our item which cost a fiver. We got the phone put down haha. Worst place I've eaten from

False advertising on their menu. That's the only explanation as to why the salads I ordered were missing over half of the items each. If the ingredients weren't in stock then any decent restaurant would not accept the order.

Class but when we order something is always missing

Ordered cancelled with no warning Edit- didn’t know they were closed as no opening hours available on google and uber eats saying open/available 🤷🏼‍♀️

Went to burger town on Friday my mate been dying to go for ages I got the new spicy chicken noodle box it was fittttt. My friend wasn’t a burger fan but has totally been converted 👌🏼🍔 Food was outstanding the girls in shop were so friendly and helpful. The dessert selection was to die for what more can a girl want 👌🏼 Wish I wasn’t on a diet so I could go every day 💯👌🏼

We moved to Liverpool almost a year ago. There are no shortage of takeaways to say the least and we have tried a few. We only wish we found this place sooner! It has one of the most impressive menus we have ever seen and the food is equally impressive. We will most certainly be regular customers here! Top marks.

22/05/21 orders wer spot on food was delicious even delivery girl was lovely an polite as she couldnt find our workplace but got there in the end thanks very much we will all be bak very soon

The OG box was amazing. Highly recommended. Service was good and delivery driver was very friendly. Will order again

Ordered food for the family waited a hour to receive a notification saying order has been cancelled they can't accept our order at this time, would understand if it was 10 to 15 mins after putting the order in but 60 mins is abit ridiculous

I'm all for people clawing back their profits having had to shut and take the blows that came with the pandemic, which closed them for a long time, however for a food delivery (optional) business to accept an order around 7.45pmish, identifying a deliver time of 1 hour later in the full knowledge this was an unrealistic time and not bothering to contact their customers who paid for orders to let them know this is just simply unacceptable. The thing is, I even offered - via the chat service because the sky answer phone service was full and not accepting messages - to forget the delivery and come to pick it up however nobody came back to me on it. I called approx 10 mins after the estimated delivery time because I was concerned that order had gone from 'order accepted' to 'enjoy your food- rate us' so I was worried that it had been delivered to the wrong address, only to be told there was a delay as they were overwhelmed with orders but it was just leaving the shop. I accepted this as I totally understand that because the food is so good (judging by the ratings- this was my first order) so gave them the benefit of the doubt that it was on its way. 1 hour later I called to ask what was going on, to be told there was a delivery driver problem and they were taking more orders than normal but the order was just leaving. No, sorry, what part do you expect me to believe having been told the same thing 1 hour before? I get it, good food joints are busy. But what is difficult about calling the customers that order via app to advise there's a 2 hour delay not 1 hour? Bet people who walked in didn't wait 2 hours? Had I of known when ordering it was 2 hour delay, i would have ordered somewhere else, however the difference is, I would have come back to Burgertown another time to place another order but this time, to stipulate collection, to avoid any issues. But that won't happen. 1st impressions count for a lot and mine was terrible. A burger is a burger, but when it's a highly recommended one, then that's the best type, but no recommendation is worth poor service. At a time when we are trying to rebuild our own economy, there is only so much that can be blamed on the 'pandemic'. This was just poor service that has massive room for improvement regardless of the current situation.

We got takeaway from Burger Town last night. The food was absolutely delicious! I had the cheese burger with salt and pepper chicken wings and my partner had the bacon cheese burger with bbq wings. There was a short delay as they were so busy (a sign at how good the food is) so they gave us free cake! It was a lovely gesture and the cake was delicious!! We will definitely be returning.

Texas stacker burger box unreal

Tonight we had the steak loaded fries (absolutely genius idea) katsu loaded fries and salt and chilli box. OMG it was all amazing. portions are huge, piping hot and so glad I tried. Fantastic food!!!!!!

Was so excited to order from here after coming across their Instagram page. Unfortunately the food we received was nothing like the food they are advertising. The chips were so hard and tasteless they were inedible. We ordered a chicken burger and requested no Mayo due to an egg allergy and when we got home the burger was covered in Mayo and it’s so long to drive back. I won’t be ordering from here again.

lovely food nice staff this was the og box priced £19.99

Overrated and over priced. Tried to telephone for a collection service as thought it would have been quicker collecting than delivery. Took 20 minutes to get through so the telephone system needs addressing. Waited for 1hr 30 minutes for 3 burgers with fries. Stone cold all of it. Opted for loaded fries and FYI they don’t melt the actual cheese so the images are misleading that are uploaded to social media upon making a telephone call the response was that’s how it’s supposed to be not melted well why advertise that way 🤷🏻‍♀️ Also advised that lady on the telephone that everything was completely cold and the response was what do you want me to do about it. All the food was placed In the oven to be reheated as it was editable at all and as you can imagine reheating fries isn’t good when they are a already and soggy

Wouldn’t even put one star. Rang to place a order to be picked up, there must of been a misunderstanding with the time to be picked up but we got left a voice mail of the woman who works there and said food is ready, phoned back and said on our way sorry must of got time wrong. 5 mins later got a horrible voicemail again of the owner saying we should be ashamed of ourselves placing a order and not picking up especially in a pandemic, and we could not order again from them. Picked our food up and they apologised got given 2 free cans and 2 cakes. Got home they forgot 3 items. They thought they was doing us a favour giving us 2 free cans when we ordered 2 different cans that we never got. Plus one bacon and cheese fries. Phoned them back and it was our fault because apparently we never said the drinks we wanted. I was right next to my boyfriend when he told the lady our order and he said what drinks. So after all that kick of they forgot 3 items. Service is shocking!!!! Didnt even get a sorry about the items they forgot. They have done us a favour blocking our number because we will never be returning.

Ordered pepper corn loaded fries, looked nice on there Instagram page but what I received was totally different as you can see in the pictures. It was just cheep frozen chips the type you get for a £1 a bag and gravy like water with pepper corns in. would never order from here again.

There late with deliverys because they are so busy & the food is AMAZING... Deffo rather wait a bit longer and get proper spot on food then get something rushed and gross :) the delivery girl was lovely aswell she gave me a free cake, so leave ya bad reviews out just because youve had a bad day not their fault :).

Food came stone cold and it is over priced to death for what it is, looks better then what it is but all of this does not come close to them covid burgers they was hard and tasteless plus the woman who answers the phone is the most horriblest cold woman I’ve ever spoke to🤦🏼‍♂️ In the photo you can see how unfresh the burger is and mozzarella sticks that are hollow with food coming cold

If I could put no stars I would!!! Took one bite out of the burger and it tasted like it’s been warmed up in the microwave, food was Cold when I received it, Rang them back up and the attitude on the women on the phone was disgusting no apology nothing! Customer service is shocking Avoid ordering from here wish I would of read the other Bad reviews before ordering

AVOID - order through Uber eats with a delivery time of an hour. 2 hours later still no food, tried to ring them after 20 minutes got through to be told “it’s a worldwide pandemic” and they would not start the order for another 40 minutes. UPDATE YOUR APPS. Customers will wait if you tell them. The pandemic shouldn’t be your only reason for being slow.

Still waiting after 2 hours, absolute joke

I seen these og burger boxes on social media they look amazing. So been craving all week ordered 1 today along with a chicken combo meal. The box did not live up to expectations. The portion size on the frys where very small and i ordered them loaded they didnt load them. The burgers where small amd tasted almost like precooked and reheated. The mozzerella sticks and wings where decent but to pay 23 quid for a meal like that makes me feel robbed and like a mug. Ya live and learn i wont be ordering again. Dissapointed that ya feel its ok to charge that money for a meal like that in a pandemic.

*****AVOID AT ALL COSTS***** Partner ordered food at 7:30pm, at 9:00pm still no sign of the order. She rang a couple of times and was told the first time "it was out for delivery", she then rang half an hour later to be told "it'll be a further 40 minutes" that's nearly three hours for "fast food". Partner had no choice but to cancel the order and go somewhere else.

If anyone wants a meal from here on a Saturday night order on the Friday night over 2 hours we waited chips hard meals luke warm missing stuff off meals

Amazing fresh food and cold milkshakes, the desserts are some of the best around too. The staff are absolutely lovely as well.

If you want amazing food then this is your place. I love quit far but everything was delivered on time and still piping hot.The food was unreal. Will be ordering again

Love it! I ordered two burgers and chips with cheese, super delicious and fresh! Arrived a bit late but the owner sent me a very kind gift of Cheeonut donut mini cheesecakes and a coke as a lovely gesture! Thank you ❤

Burger was nice but over priced for size of it. Ordered parmasen fries which consisted of dried out fries with a few grates of parmasen cheese on top not melted and sprinkled with garlic salt. Wouldn't recommend very dry. Jalapeño cheese balls where nice.

Had a delivery yesterday fantastic food really tasty 10/10 would recommend to anyone looking for great food

So friendly as soon I walk in they know my order above and beyond helen Plain chicken burger meal and the steak baguettes are beautiful

Got a take out from here today, Sorry to say the burgers didn't taste nice at all, not just one but both. I cant even describe the taste was awful texture was like dog food , threw it away after 2 bites. Chips nice but not fully loaded as described. wing nice mozzarella sticks nice. Got our order wrong too. Sorry wont be visiting again.

Waited over 90 minutes for a delivery which was cold. The burger hadn't been heated properly, the chips were soggy and had to be warmed in the oven and the salad was limp Rang the takeaway and was told we wouldn't be ordering from there again...

Terrible attitude, don't want to change the order that they have messed up. They try not to give you your drinks you have paid for, the Last 3 times I have had to ask for the drinks they have not given with the order. They have cut the amount of chicken in the wrap to almost zero.

Best food in Liverpool,friendly staff who always go out there way ♥️💯. The food quality is second to none and better than most top restaurants. If you haven’t been yet then my advice is you need to and you will not be disappointed. Thank you burger town for another fantastic meal,I couldn’t recommend yous more.

Another Amazing visit, with fabulous service, thankyou x

Been here a few time, food mostly decent, but don't think ill ever go again, freezing cold chips items missing an a burger still pink & cold inside

First time I've been, and I'll definitely go again, we need one in kirkby. Am proper stuffed now xx

Best burgers and wraps i have had. The staff are brilliant and most times i go i get free cake. Bit dearer than Mcdonalds 100 times better. I love the place.

AMAZING! Food is amazing and so worth the money, did not wait long at all and staff our so lovely! Will defitnitly be going again..thankyou so much to the lovely staff for such a lovely service x

Grandma got food poisoning from the cheeseburger, had to rush her to hospital. Great service tho, just a shame the rats on the floor bit my chebs

Always go to burger Town the pulled pork fries are something else. Restaurant standard food without a doubt. If you haven't been to burger Town yet ur not a proper scouser. Belter scran all riund 12/10👍

After previously ordering food from here and rating it as our favourite take away and working tirelessly all weekend, me and my partner ordered a salt and pepper box and a chicken melt burger. We have never been so disappointed! On the phone we said we wanted everything on the burger including extra cheese...the burger came with a dry chicken fillet and 1 slice of cheese on the bun...no other fillings. The salt and pepper box was nothing special and definitely doesn't look like what is advertised on the photos. We even had to add our own extra salt and pepper seasoning. Have you changed chefs? Something has definitely changed from making the most amazing salt and pepper loaded fries we've ever had, to that sad box of food and an awful burger. Definitely the worst takeaway we've had!

Always go to burger town the food is by far the best in Liverpool 💯staff r lovely. Does the best salt & pepper boxes in the city 👌 the Katsura loaded fries r the best.

had a great takeaway from burger town, as a returning customer i’m always amazed by the quality and the food in this restaurant, friendly staff and top quality food delivered to your door at takeaway prices, thank you again burger town!! by far the best in the business!!!

Been going to burger town for ages food is always spot on. Staff are all lovely always go that extra mile of you haven’t been you you really are missing out.

As you can see from the pictures, my zinger burger was ridiculously thin and pretty tasteless to be honest. My boyfriends burger was fine but both of our chips were cold

Ordered the Zinger burger meal (thinnest burger ever) in fact I felt like I was just eating the bun. It was so dry and tasteless. Chips were okay but cold. My partner ordered the 'just beef burger' which was tasty he said but nothing special. Wont be returning back there, there are so many better take aways in the area.

2 amazing 8oz steak burgers cooked to perfection, nicely seasoned and with gorgeous toppings. Food arrived 30 mins earlier than estimated time and was piping hot. We will be returning! Thanks burgertown.

The Salt and pepper chicken baguette meals are unreal! Best salt and pepper chicken there is, food is always hot when delivered and the school cake is amazing😍😍 you won’t be disappointed

First time iv been here and definitely won’t be the last the burgers are amazing 😉 was hard picking wot to get because everything looks amazing 🥰will definitely be going back !

Pedí algo de comida aquí para el personal del NHS. Servicio asombroso. Debido a que estaba a unas pocas millas de distancia, manejé y recogí comida. Todo sin contacto. El personal es asombroso. Comida excepcional. También arrojó golosinas para el personal del NHS. Gracias de nuevo. Sigan con el buen trabajo. Los postres son 10/10.

Not only the delivery was three (3) hours late right during the COVID-19 pandemic they didn't stick to contactless delivery, putting in danger the entire building and my family. Good job.

Amazing milkshakes and great food

Great food great staff also got a free cake from them thank you 😊 🌟 🌟 🌟 🌟 🌟

Ordered last night for the first time with 4 friends, was told there would be up to an hour wait but was 100% worth it! Food was so hot and fresh and tasted amazing, staff were lovely and threw in a free dessert each which was so nice of them to do! Have honestly never tasted better sui mais could live off them daily! Would highly highly recommend trying, was all of our first time and were definitely ordering again!

Ordered in the app, delivery time was 1hr 10mins which is ridiculous but the Instagram pics looked good so thought it will be worth the wait. The delivery time came and went, I give them a call and they did apologise and said they'd send some free cake to make up for it. So eventually 1hr 40mins after making the order it finally shows up. There was nothing special about the food, one of the burgers was the saddest thing I've ever seen, and shocker the free cake didn't come either. The one star is cause I'm not hungry any more but probably won't be ordering again.

Tuve una experiencia fantástica en BurgerTown con mi familia. La comida es increíble cocinada gustos frescos deliciosos. Sin duda el mejor lugar de hamburguesas en el que he comido. Nos hicieron sentir muy bienvenidos. El personal es encantador, danos postres gratis y déjanos probar un nuevo producto de comida. Recomiendo encarecidamente venir aquí. Viajamos desde Halewood y definitivamente valió la pena el viaje. Volveremos de nuevo.

just been there....the place is spotless, staff really friendly, waited 25 minutes for my food ( that's not a complaint ) the food is cooked fresh so didn't mind waiting...took me 15 minutes to get home. Food was piping hot and tasted delicious..will defo be going back x

Lovely food big portions excellent 😊

We used to order from burger town a couple of years ago when we lived in Liverpool. We since moved to the Wirral but we never forget about the place because we loved it! We happened to be up over that way again visiting recently and had to go again! It’s just as good if not better! We ate in for the first time and the staff could not do enough for us! The food is brilliant and as are their milkshakes! Will definitely be back again soon.

Best school cake about🧁🧁and radio city fries unreal🤤couldn’t fault it🤤🤤be back very soon👌🏻🙌🏻

Just been to burger town to try out there new halloumi burger,just wow mouthwatering could have eat another 5 they go down an absolute treat

Burger town a hidden gem of a place.

Heaviest grub ever, chef myself and come home from a long sunday to be sitting in front of my a film drinking tango iceblast, eating the juiciest burger with the most fresh garnish iv had all year from any take away. Chips chicken onion rings all winners fast takeaway what more could be said

Wanna proper burger. then get to Burger Town, or delivery. The best meaty meal ever, cooked so well and the extras compliment so good. Its sik

Omg what an amazing food I have just had in from burger Town amazing amazing amazing. From the friendly voice at the start of my order to the most amazing burger I have had ever highly recommended xxx

Really nice food and friendly staff

Always get the kids cheeseburger and chips from here £3.50 and perfect amount of food for me. Bought the chicken strips before which are also lovely. They are so friendly and even gave me a free cake when I visited this time 😍😗 amazing

Just had a delivery waited about an hr which is fine, s&p; chicken salad & a chilli dog meal. Both were fantastic would deffo order again, so tasty and perfectly boxed up with lots of fresh salad Thanks guys keep up the good work 👌

Food was amazing, staff were polite and courteous Delivery was really quick Will deffo be ordering from Burger Town again

Food was great, delivery was nice and quick, will definitely be ordering again

Spent over £30 for chips to be microwaved onion rings microwaved and burger burned like charcoal

Orded here on Saturday it was lovely really enjoyed it real gourmet burgers and the milkshakes would highly recommend!! Great service food hot an fresh girl on phone lovely and easy to order with same as delivery girl too

The food came cold and late. Don’t know what’s happened will not order from there again

food was absolutly lovely an arrived nice an hot. would deffo recommend b will b ordering again. thanks

Heard good things about this place but had never had the pleasure of trying myself,so tonight I gave it a go and wow food was out of this world.cant believe the quality of food for that price. Been to loads of Scran gaffs some top restaurants but this beats all of them hands down for a fraction of the price. Deffo my new fav takeaway.

Best food gaff about and there all scousers winner winner👌🏽🤟🏽

Ordered from burger town a few times now it’s by far our favourite restaurant burgers are the best in Liverpool!!!