Burger & Sauce - West Bromwich in Sandwell

Friendly service, food came out within 10 minutes and was 10/10. Very clean in there too

Great customer service. Refreshing to see that they are consistently good. Their signature fries are ones you will go back for time and time again. Clean and great atmosphere.

I recently visited Burger and Sauce, hoping for a delicious meal, but unfortunately, my experience was far from satisfying. After eagerly opening my signature fries, I was shocked to find a hair nestled between the layers of the fries and the sauce. It was not only off-putting but completely unacceptable for a restaurant that prides itself on quality. I immediately lost my appetite, and while mistakes happen, such a basic hygiene issue is hard to overlook. While the menu looked promising and the sauce itself was flavorful, this kind of oversight is a deal-breaker. Cleanliness and food safety should be the top priority for any dining establishment, and unfortunately, Burger and Sauce fell short in that department. I hope they take this as a serious wake-up call and improve their hygiene standards. I won’t be returning anytime soon.

Good people gave me back the hat I left behind

We order from here regularly, however recently, the prices have gone up and our signature fries were clearly reheated with the plastic lid on top which had warped over the food potentially causing micro-plastic contamination. The fries were not fresh. We have had to reheat the burgers the last few times aswel as they also arrived cold. Won't be ordering again.

Come here all all the away from walsall very disappointed service by the manager Food is fine but the atmosphere is not good very rude manager never face a manager like this before. He needs to learn how to deal with clients.

Burger and sauce, well definitely worth getting a takeaway away from. I would recommend this place over smash burger. I've had it a few times recently and cannot complain at all. My favourite burger is the Angus one with the chilli mayo sauce and then the animal fries that's a good combo. I'm very cautious with where I order from when I have a take away but this place is good. The only thing I have with burger and sauce is its morish. I will be back but not just yet.

Absolute, Perfection 😘👌🏼 Proper, real, actual burgers, I need say no more.

I recently visited the establishment and was thoroughly impressed with the quality of the food and the exceptional customer service. Balil, in particular, stood out for his friendly and helpful demeanor. I highly recommend this establishment for anyone seeking a delightful dining experience. My meal and order were handled flawlessly. Thank you for your service Balil. & Thank you for the amazing food.

My 3rd time dinning here I wasnt impressed with the chips anymore They were not fresh and I'm sure they have changed them from chips to fries 👎🏽👎🏽👎🏽

I LOVE BURGER AND SAUCE. Ever since they have opened their shops in Birmingham, I have honestly been in love, and this branch is no different. Their chicken burger nugget is SO crispy and juicy, the burger as whole is just so nice. And don't even get me started with the Signature Fries 🤩🤩 Plus the atmosphere is very cozy, although in this instance I had taken food home.

Farhana had amazing customer service, made the whole experience better!

Lovely atmosphere lovely customer service. Front of house absolutely brilliant. They suggested some foods that they thought i would like and i actually quite enjoyed it. The fiery legend was absolutely beautiful paired with signature fries cant go wrong. Would 100% recommend this place

Amazing food but was just missing one regular fries and have issued a refund for that but overall was amazing, fresh and delicious food

I order from burger and sauce so much we love it. but for the 1st time I had signature fries missing. order kept saying 2 mins away then 6 mins away. I would order again because this has never happened b4! but I'm disappointed and I pay alot just 4 little food 2 b missing and kind of cold when I have my little nieces having a sleep over.

This is not my order my order is replaced now what can i do please replace my order

Second time ordering from this particular branch, 1st time got my order wrong, went back and they rectified it no problem, 2nd time I was 100% clear with my order, told the chef my order to ensure it was right this time, the server read my receipt out to me and confirmed, got home and the order was completely wrong. 3 out of 4 orders were wrong. I called the store and the person that answered said he read the receipt out to me before I left the store and there wasn’t a problem, I explained that the receipt was correct but the order IN the bag was wrong, he kept repeating this like I was stupid. I’ll never go to this branch again, the person front of house needs retraining and the chef needs to learn how to read an order and fulfil it correctly, also all of the chicken was so salty we had to bin most of the order. Do not recommend at all.

Have driven past this place a number of times since they opened and keep saying to myself, I must try it out. Decided to take my wife and kids there for a late afternoon meal today. Overall the place looked clean, neat and tidy. Seating area was very well spaced out unlike a lot of places out there where your elbow is knocking against someone on another table. It was close to empty at the time of our visit, which was understandable. Menu is isn’t extensive and the pricing structure could be a bit clearer. We ordered our meals & it arrived quite quickly as expected. The portion size was good and they weren’t stingy with the fries like you get in some places. Everything was fresh & hot! Couple of things could be improved on… On days like today when the weather is good, maybe leave the drinks in fridge and bring them out when the order is ready. The drinks were brought out and left on the counter several minutes before food arrived. Also, that all important ‘service with a smile’ is lacking. To be clear, the staff weren’t rude or impolite. Sadly, I’m finding very few establishments offer a friendly service these days… Update: 02.07.24 Visited this establishment a couple of days ago during lunchtime. Wife and I were driving past and seemed like a convenient place to grab a quick bite to eat. It wasn’t very busy inside at the time but the wait time for 2 burger meals was quite long in my opinion. I put this down to priority possibly being given to online orders. Service was lacking, same as previous visit. Sadly, the food failed to deliver! The fries hadn’t been cooked long enough and had that limp, soggy feel to them as well as that uncooked taste and texture. The burgers were cold. £15 for two burger meals spent felt like a huge waste of hard earned money. Will definitely avoid this place from now on.

standards have fallen in the last 6 months with food being delivered old and cold, but the last two orders have been much better. Please keep it going

The food was cold and rank, disgusting, highly don't recommend this place, you will be disappointed, terible burger,

Food arrived hot fresh and everything was just great ....why cant staff at the restaurant do it like this more consistently ?

Did not read any of my notes, everything was wrong. Chips tasted like they’ve been sitting there for hours.

Waited for so long time my order did not arrive rang up customer service they were rubbish would never order here again

ordered the same meal as I did last week, food arrived fresh n hot 🔥, this week was very poor indeed the fish burger was not hot or freshly made and the fries were just warm 🙃 very disappointed 😑 only manage to eat a little bit n the rest in the bin 😢 was so looking forward to this meal.

first time ordered from burger and sauce as others have said items missing and not very warm have to agree regular fries missing and was not warm however I was impressed with the food we did have so will order again and hopefully can give 5* next time

Was absolutely disgusting, beef burger was pink, didn’t receive a whole portion of chips, chicken burger was cold disappointed

I love burger and sauce. Tasty food, decent price, staff at west brom are pretty chill. I actually enjoy coming here unlike compared to a lot of other fast food joints. Calm, clean and relaxed seating, toilet is trustable which is rare these days. The only issue here is parking and maybe variety. VAMOS we move

Liked it, however fish was very overdone

food was delivered on time and tasted delicious!

Food quality was outstanding, also the delivery was on time, I couldn’t ask for any better

Food quality was outstanding, also the delivery was on time, I couldn’t ask for any better

the delivery time was ok but the delivery driver asked for a cash tip multiple times even after I had to leave my house and walk to the bottom of the garden to get my food

Great food, will be ordering again 😋

Love their chicken burgers. The West Bromwich branch has not disappointed yet.

always perfect multiple times ordered and never a bad meal worth every penny 👌

First time order, food was tasty and neatly packed, arrived in the middle of the delivery time so all decent service and I'll order from here again.

Great quality food. Really delicious would order again

Raw burgers. Not the first time but was pink all the way through this time chips half cooked and hash browns looked like they were cooked with a hairdryer

Ordered chicken wings and fries. Dipped in oil🤮🤮🤮 horrible taste

Cold food, delivery time kept going up. Fuming that I spent money to get cold food that’s an hour late

My wrap and fries were missing from my order

Missing chips food was cold and buns was very stale could not eat my burger at all waste of money never again

Just wished it was a bit hotter temp wise, had to microwave the chips! Tasted great though

Folks admittedly I do not venture into new eateries often. In fact I was encouraged by my daughter to try this new place. I did try it and the food was really good and the service spot on. I eat here at least once every couple of weeks and if I have any problems or concerns the manager deals with it. Just to evidence that, I visited recently and forks were turned upwards meaning that when a customer wanted a fork the staff's hands would be all over the fork, when they pick it up to give to a customer. I raised this concern with the manager and last week when I went into the store, the forks were now correctly placed downwards in the container, so nobody's hands need to be touching the utensils unnecessarily. I pay keen attention to details when it comes to food and if I am not happy they will know. Right now I am one very happy customer. You will be happy also when you order their food. I would like to encourage them to keep their food standards high because this will bring me and others like me back to your business.

Really good but missed our can of pop!

I placed a scheduled order only for it to be delayed twice, my food then arrived with items missing. I am a regular customer and I can appreciate this time of day is usually busy but for only half my food to arrive is ridiculous. The staff member and manager had then asked me to make a choice of either coming down to the shop to collect the rest of my food or to place an order for a “dip” on Uber and spend more money for me to get the rest of my food. Honestly todays service was horrible!

Never received my food. It’s absolutely disgusting. I have always used just eat and never been disappointed like this. Ordered food with my colleagues from work and food was never delivered. App says delivered but no one called to say come and collect your food. I just need my money back. Really disappointed. Called the food shop Burger and sauce and they said they can’t help either.

very nice staff (saba) and workers in the back. please give them a raise

fast delivery usually delivered within 15-25mins of ordering, food is always piping hot, fresh, and special requirements are always met. overall love this place best burgers around!! 😁

Perfect food and quick service, would definitely recommend and try again.

lovely fresh tasty food delivery driver was very nice

serving size was smaller than implied, other than that, fantastic food, great service and fast arrival

The food was great it tasted nice n and fresh the the signature fries were nice and saucy n the fiery burger was so nice the fiery sauce was spread evenly

The food was 10/10 the staff were very polite, 100% coming back

Good communication skills and good customer service skills

Great lemon/Pepper Chicken cleanly presented

The only problem with “burger and sauce” it’s a bloody sauce they put everywhere!!!!!!!!!!! Acidic, vinegarish absolutely horrible sauce!

fries were a little bit cold and not seasoned but they were fine nonetheless. the strips were spicy but i cant tell if they were supposed to be as it does not state on the menu. the chicken burger was very nice and i can see why its a best seller but again it was a bit spicy even though i had no sauce or anything on it so i am wondering if i got given the fiery legend instead but i can see myself ordering again at some point

I made sure to leave a note not to knock on the door but the delivery person knocked on the door.

everything was good , the food tasted better than from other places but I did not receive my full order, the fries were missing.

my burger still salad and sauce on my sinagture chips came with the sauce on it my nachos was soggy and box was destroyed and normal chips came cold

First time ordering was not disappointed it’s was really nice x

There was a small stone discovered in the veggie burger, posing a health hazard.

delivery was fine but for the cost of the food I expected something of better quantity. the chicken rice box was decent but extremely small, the jalapeño chicken burger was a decent size and the nachos were nice but small also. overall, quality was 5/10, size was 1/10 but service was 10/10

10/10 burgers! Amazing service, really friendly staff - will deffo be back

Staff is really nice they welcoming the customers with a beautiful smile and food service is very fast food look so tempting nd it was so delicious restaurant is very neat and clean

The staff were friendly and polite. Great customer service and the food options are good!

Staff were really friendly and the food was great.

10/10 food here, fresh and tasty 😋 would highly recommend!! staff are friendly and polite and service is exceptional. 5 stars!

The food was yummy and the staff were very welcoming and pleasant. The service was really good definitely recommend this place to eat.

Great customer service, very friendly & helpful. Will be back to give them a fifth star when they get a fish burger on the menu !

Great food and great delivery driver!

food portion very small, burger was ok but the wrap, expensive and very small.

I'm happy it came earlier ☺ and mmm it was delicious 😋

Food was nice but portion sizes am to small for amount of money

Excellent service, food hot on arrival and all food correct to order.

You forgot my drink tell him to come back and give it to me

Ordered on uber eats surprisingly came within 10 mins and food was pipping hot still, first time ordering and I can now definitely say I will be a regular customer for these.

Good food, fast service, can’t complain. The beef nacho melt is legendary.

Angus burger too dry...a d too mch bbq sauce in it.. overpowers the tase of the angus

lemon pepper wings didn’t even taste like lemon pepper, barely even had salt on them, the burger was tiny, bland, boring and not worth the money, the ricebox…don’t even lemme talk about the rice box

Nacho beef melt is the best burger I have ever tasted 100% every bite is like the best bite you have ever had!

Perfect as usual. Top tier burgers, strips also v good quality. No reason to get burgers anywhere else frankly

Great service great food and quick delivery too.

will definitely be ordering from here again. Great good and quick delivery thank you

Not bad until you try this pink mayonnaise and your taste buds die ,where is the good old ketchup and mayonnaise.Not this infused rubbish.Also why do you need my name for a order when the only people who walked in have been from this cheap delivery companies ?

It's very nice place and service is to good all staff is very good .

Loved the loaded fries! Not too heavy on the cheese. The beef burger was nice too.

Fantastic food freshly cooked & hot on arrival.

Order didn’t arrive. Manager was unhelpful, would not follow up to resolve issue. Told me to take it up with just eat.

Portion sizes are a joke considering the cost. Can’t imagine our disappointment if we hadn’t have had 35% off. BBQ wings were hot and spicy with mild sour BBQ sauce. Fries and wings taste and smell like the oil needs changing.

Terrible service took a hour to come the whole order was wrong and when I called up they claimed they sent the right food. Poor service poor customer service nothing but rude

I ordered dips but they Weren't included

First time of ordering from here it was lovely food & hot on delivery.

Poor service didn’t get what I ordered don’t order from this store! They rob your money

I had ordered the habenero bites but I had got sent the mac and cheese bites instead. Wasn't a big deal but I hope the next time I order the items will all be correct.

Very small portions. Doesn’t look anything like pictures they posted online. When I called to see if could add something on to the order the woman was rude then put phone down. Wouldn’t recommend.

the food had no taste it was like eating air.

Overall great people and always kind and welcoming. Food is the cleanest food in the area. No grease. No oil. Yet the food is still tasty. It’s a must try.

Hyped up! Won’t be ordering again, wasn’t nice at all.