Burger King in Swansea

Lovely little restaurant, very polite staff, Food was perfect and served fast. Will come again, highly recommend!!

Angel gave me amazing service and was really friendly!

30 mins for one burger disgraceful

Food warm, pretty standard service. Bit of a faff with the app and bit pissed with Deliveroo drivers impatiently picking up and handling my order!!

Normal Burger King that is either understaffed or has poor management as I'm normally waiting for 15 minutes just to get a basic burger and chips. Had to add on got half of my food cold because of poor organisation between staff or the hot plate is broken. Just been served a burnt bun that was pulled out of the toaster with a filthy glove.

Got delayed twice and then turned up it was freezing

Extremely poor service, sent the wrong items for delivery and then when we tried to call to check if the right items were still with them they hung up the phone on us twice and then didn’t answer a third time. Honestly, it is not difficult to get the very basics right which they fail miserably at. Go to KFC next door instead and save yourself the trouble.

Awful place! Surly staff, got my order wrong three times! How hard can it be to make a burger?! Pointed out the mistakes, each time they got it wrong. Asked to my money back. Won’t be spending in there again. Sort it out, Burger King.

Drinks missing. Making errors to order even though they highlight the receipt it’s still wrong

all the food turned up cold and wet, no thermal bag was used. The driver pulled it out of his car boot. Really disappointed, especially because it was cold, wet and late.

The staff and manager all go the extra mile, best BK I’ve visited in my 4 decades of life, only grumble is there is no milkshake machine but the friendly atmosphere created by staff and perfectly cooked and presented food far exceed this minor grumble 5stars still given

So I ordered this so that when my wife got back from hospital she'd have the thing she'd been asking for and hot (as it can be when delivered). She's 15 mins away so when she gets here the food will be cold. Pretty gutted to be honest

Food was very cold and the chips where soggy 😢

It never arrived :( where’s my order?

Missing the main burger !! I have requested refund 👍 not ideal when spending £30 on a burger 🍔

Chips were freezing, otherwise good

What a brilliant little store with a wonderful team amazing service will definitely come back again

I am missing my whopper from my meal

My meal was missing Cola and Ben and Jerry's. This is the first time my order was incomplete with Burger King!! Unhappy....

Why eat with a clown, when you can come here to dine with the King. Good service and brilliant little team.

Vicky was fantastic. Kalum is okay!..nice experience.

Service is always good here and if there’s ever a problem they sort it out quickly.

Very fast service and very friendly staff!

Very clean and friendly store, staff are helpful with any special requests. The store is also family friendly, wheelchair accessible, with food coming hot and fresh. Would recommend to anyone.

Amazing staff and really fast service

driver was unbelievery rude. shouting at us for wasting his time as we couldn't find where he due to him being at the wrong side of our house.

Never delivered my food and marked as delivered?

perfect food and professional delivery

The driver arrived on time. He rang my number. when I went downstairs to collect my food, I noticed it was on the back of his motorbike. This meant the food was Lukewarm. I do not live far from uplands burger king.

delivered on time, but some of order missing

20 mins late the food is freezing and the burger is not plain! So can’t eat it

Food never arrived I want a refund

Yet again I order coca cola and they send me diet coke. They need to check the order before they send it

The delivery hasnt come and it says it has been delivered

Delivery driver gave us the wrong order so we never got our food. I had to go out to the supermarket and get something instead. Defeated the object of getting a take away on a night when it is too hot to cook. They gave us KFC which is fine if you are not VEGAN. Now I have to wait days for a refund . Very disappointed.

Food was nice and hot but why do you put the cold drinks in with the food? Nothing worse than a warm coke to drink after you’ve eaten

Just eat, please make sure that you process any tips promptly, your drivers deliver in all kinds of weather, often on bikes/mopeds. This leads me nicely to my second point, please remind your drivers that a tip for service is at my discretion not the Drivers request. I didn’t appreciate being asked on the doorstep and made to feel terrible because the driver hadn’t received the tip I paid.

Delivery driver needs to set his Sat Nav correctly.... a bit clueless...

whom ever worked the late shift today, bravo, nicest BK I've had in a while.

Absolute appalled, ordered 2 meals. Did not get the right food, the food we did get was cold. Complete incompetence. Cant put food in the correct bag. And to top it off no refund. Hightly recommend not using this food service, will not be returning. While writing this review my sister also ordered and hers has been delivered to the wrong address (keep up the good work guys)

please check before delivering the food

Very clean restaurant, nice friendly staff . My meal was fresh and hot 👍

Unique, delicious and delightful experience

Missing one portion of chips from Kick off meal deal

AMAZING PLACE!!! would highly recommend 👌

Plus missing six chilli cheese bites

normally have no issue with here we always order but this time we were missing our children's meal and one order had mayo on which was requested none on either. disappointed.

Lovely friendly service and the burgers are always piping hot! FAR BETTER than other certain burger companies.

Great delivery, friendly courier, lovely food,thank you.

Lovely little nice helpful staff, easy to access, clean and fresh tasty food as always

I'm completing this before my food is cooked but I don't see any issues. My food is being cooked fresh and this was explained to me when I approached the 'collect' point. Store is clean, workers have the correct uniform on and the uniforms are clean in appearance. I ordered using the self serve machined as I find it easy to use.

total order took over 1hr 35 from 10 minutes away. food was stone cold and couldn't contact anyone for help

Didn’t know it was delivered as no one knocked or rung the door bell was unaware till I stepped out to see if I could see anyone driving up the street just left on the floor by the door

Burgers Luke warm at best Chips freezing

Absolutely appalling !! Called in on the way home from work which I often do on a Saturday but this time was shocking, You don’t expect to be screamed at “to keep the noise down” by the manager when your waiting 40+ minutes for your “fast food” order. (People are obviously going to get a tad ratty) I questioned where my order was once he started calling out numbers after mine, and was told “called that one ages ago, and threw a bag of cold food on the counter” No apology for the wait, I understand it’s not easy working with a lot of the customers in there being drunk, but the manager needs to realise who the sober ones are! Attitude was uncalled for Food went straight in the bed as it was stone cold!

came about 2.5 hours after ordering, so food was cold and ice cream had melted by the time i got it

I hate stale bread on my burger, unfortunately I had to do eat my burger as a burger without a bun, really disappointed as myself and my wife had the same issue, £26 on a meal that was nor readable

Says my food has been delivered it hasn’t I’m not happy at all

it's ok, I can understand that the restaurant gets busy

Soggy burger and fatty bacon with no dressing, rubbish onion rings too ,won't be visiting again

30 mins late in total, time kept adding on to delivery which made me late to go out. And also my food is absolutely freezing.

Food just wasn't as tasty as usual.

No problem though the food was nice & hot thanks guys 👍 😋

Food is great as always. The drivers always knock our door like they are a bailiff!! I asked politely not to knock my door loud as my living room is close and have a baby in bed and he stood there argued about it!! I raised my voice which made him say ok and walk away. Seriously burger king sort your drivers out!

Never get anything wrong, always happy to provide excellent customer service. Food is more than up to standard and comes quickly. The place is always clean.

Very nice ceiling. Staff were super friendly

Chips quite salty but burger bang on

Fast service, friendly faces & Always fresh food👏🏼

Quality food Chill atmosphere Cordial staff 💯

The staff are grea and it's just round the corner from me

Went in for a double whopper and was not disappointed! Staff (Natalia, Lois and Ren) were lovely

Great little store in uplands, very clean and friendly staff. I’ve visited a couple times this year and every time there have been no issues whatsoever. Fresh food everytime aswell it’s very tasty. Will be visiting again.

Quite fast and reliable food and service.

Lovely ordering from here every time I’m here I feel welcomed

I just like the Burger King, staffs nice to

Code wouldn’t scan on machine but dealt with it swiftly at the till

3 whoppers and 3 more whoppers. Great service, great staff and most importanly great burgers. And 3 more whoppers.

Amazing bunch more than happy to help always

absolutely poor service..not the staffs fault but the delivery driver..recieved a notification that My order was delivered..not to my address is wasn't..so either someone had my food or the driver kept it..not happy and won't be using this site again..awaiting a reply and refund

Superb staff, welcoming and friendly. Quick service. A good day out for all the family. (3 whoppers and 3 more whoppers).

Great Burgers - a lovely treat 😊

Food was great staff were really helpful would definitely go here again

Food great and all staff very professional and friendly

The anest Burger King around for sure. Lovely friendly and helpful staff team - food fresh and delicious. This store is a credit to the Burger King name.

Nice place, friendly staff,will deffo come back again.

Super fast and friendly and clean store ⭐️⭐️⭐️⭐️⭐️

Don't usually go to places like this but the food tasted fresh, came quickly, and the customer service was great. A nice lady called Angel helped me out on the kiosks.

Nice atmosphere and friendly staff

I never received my order and I want my my money back. I've been watch the courier for nearly an hour and he never delivered my item. Please can someone get in contact with me to sort the issue out. I've tried through the app and nothing is correct to report the issue.

Chose a meal which had options for vegan ingredients, which I declined. Burger delivered consisted of just a chicken in a bun- no peppercorn mayo, no cheese, no bacon, no onions in there- all non-vegan options were also removed so was not the peppercorn chicken burger meal that I paid £13 for. Also, I opted for Sprite and was given Sprite Zero, which I don't like. very disappointing. Driver was lovely, but no way to contact the store to let them know that my order was incorrect.

Waited 2 hours then said it had been delivered . No food delivered and can't get hold of anyone to speak to.

Still nice & hot food thanks guys 👍

Chips were way too salty, the food took well over an hour to arrive and the food was cold.

The food was gorgeous. The service was amazing. I’m pretty sure her name was Ava one of the workers there she was very polite and helpful. She recommended food I should have as it was my first Burger King and wasn’t sure what was good.

I ordered food without cheese or mayo, it's clearly stated on all the labels, yet my food has it anyways.

Wheres my crispy onions u fukers

The guy didn’t even call. Just left the food out in the cold.

What is going on I ain’t recieved anything

Yeah loved it the burger was jucy thanks guys 👍

Lovely staff, great service by jacc.