Burger King in Cardiff

I love this burger king, there is always plenty of parking, they are quick and you know the food is always soo fresh. The staff are really helpful and i always get a warm welcome. Cassidy is always so cheerful, he's the guy who does the drive through. 10 out of ten burger king, keep doing what you do!

Clean, colourful, fast service. Little more expensive than Macdonalds, cheaper than Five guys. Nice food, however burgers could be warmer. Little stingy on the dips and sauces.

Moah was lovely through the drive through very friendly, definitely made my day

Lovely food, Mark was very friendly during my visit making sure I had everything required before sitting down

Food was delicious staff was patient and caring for their customers and Ethan was very helpful Ethan and the team made my dining experience an experience that I will never forget I shall be returning and recommending Burger King to friends & family enemies and acquaintances thank you for making me forget the reality that is my life by sinking my teeth into a good and honest burger I’ve never seen a burger so honest I’ll be back 👍

Cheap, cheerful and delicious. The food is always great, and the staff are always so lovely and helpful. You can really tell they all work seamlessly as a team, and it’s super lovely when they remember your usual order, despite how many people they must see on a day to day basis. BK quality over any other fast food any day of the week 👏🏻 Ethan, Kieran and Cass, you are all a credit to your company

Never a bad experience,staff always friendly and helpful,and food is always spot on

Great service and food Cassidy was very helpful and friendly

Wow amazing to see a new burgerking everything was good The food was out in no time at all and probably the neatest I've ever had not thrown together The staff all looked happy and enjoying themselves The tables were spotless as well as the rest of the area 10 out of 10 fair play had worse food and service in 5 guys at 5 times the price

As Burger Kings go this is one of the better ones in terms of the food and cleanliness but it's really really expensive.

Lovely premises, always clean, great staff, friendly & efficient!!! Lovely manager who served us, friendly & efficient & this manager went above any others whose name was Cassidy. All the best

Fantastic service from Alex! The food is consistently fresh and prepared in no time. The app also offers great discounts, so be sure to check for deals before placing your order.

Fabulous service from Cassidy, so helpful and very friendly.

Very good quality food and service from the manager on duty.

Friendly staff who go above & beyond every visit

Great service when me and my family visited, Cassidy was really helpful and efficient. Food was great too!

Very freindly staff and really nice food. Cassidy is very freindly

Manger Ethan great service very helpful fantastic food

By far the best in Cardiff, Ethans service was brilliant, food was tasty and hot. Will deffo recommend.

restaurant was very spotless, staff were all very friendly and my order was 100% accurate and served quickly, food was amazing and would definitely recommend going if you’re in the area

Fantastic service from great staff, clean store and super yummy food! 😍

Really clean and up-to-date with friendly and efficient staff. Burger was good too.

I would like to thank everyone here for their continued hard work! There’s never a time when they’re not working their hardest!

Staff were lovely, food came out very fast but was still very tasty 🤤

I was happy with my whopper and how quickly I received my order Fries, we're also fresh

Love this BK, it’s always clean and the staff are lovely, Cassiddy and Ethan are particularly attentive managers and I frequently come back as I live nearby — being outside the city centre also has the benefit of it being less packed and noisy compared to city centre fast food places (unless there’s a hockey match on around the corner). There is also plenty of available parking, but drive through is always pretty fast (it's nearly always pretty quick to get food inside or through drive through). What more can you say? Quick, tasty, and always good quality.

Mark and Ethan were very kind and patient. Lovely store, and the halloumi fries are great

My recent visit to Burger King was fantastic, thanks to the outstanding management team, Mark and Bethan. Their attention to detail and commitment to customer satisfaction truly stood out. The service was efficient, and the food quality exceeded expectations. The seamless coordination between Mark and Bethan reflected in the overall positive experience. I highly recommend this Burger King for its excellent management and top-notch service. Five stars without a doubt

I recently had the pleasure of dining at the Burger King Cardiff bay, and I must say it was one of the best fast-food experiences I've had in a long time. From the moment I walked in, I was greeted with a warm smile and friendly service by Ethan, the assistant manager. His enthusiasm and genuine care for customer satisfaction were evident throughout my entire visit. Ethan took the time to patiently explain the menu options and make recommendations based on my preferences. His knowledge of the menu was impressive, and he was able to answer all of my questions with confidence. He even went the extra mile to customize my order to ensure that it was exactly to my liking. The star of the show, however, was the crispy chicken. It was perfectly cooked, with a crispy golden brown exterior and a juicy, flavorful interior. The chicken was seasoned just right, and it was a real treat to savor each bite. The crispy chicken sandwich was also a standout, with the crispy chicken, fresh lettuce, tomato, and a tangy sauce all coming together in perfect harmony. The entire dining experience was enjoyable, thanks to Ethan's exceptional service and the delicious food. I would highly recommend this Burger King to anyone looking for a quick and satisfying meal with friendly service and quality food. In addition to Ethan's outstanding service, I would also like to commend the cleanliness and organization of the restaurant.The tables were clean, the floors were swept, and the restrooms were well-maintained. This attention to detail speaks volumes about the pride that the staff takes in their work. Overall, I had a fantastic experience at the Burger King Cardiff bay, and I will definitely be returning in the future. I highly recommend this restaurant to anyone looking for a great meal with friendly service and a clean and inviting atmosphere. Thank you, Ethan, for making my visit to Burger King an unforgettable one! I will be back soon!

I had the best experience here today. Lovely staff. Cassidy the shift manager especially went out of their way to make sure we had everything we needed. Unheard of these days in fast food.

This place kicks you out half way through your food. At 7:30pm!!!

Great place, Great administration love it

5* all around. All staff are brilliant. Friendly, clean and welcoming atmosphere.

my food is horrible and burnt I'm not happy I want a refund

Enjoy coming here as the place is welcoming and I never have any issues with my order

Attended with my family yesterday during a busy period. We were served via drive through very quickly, got our food with no problems, and it was piping hot. Thank you for the speedy service Ethan!

Very clean restaurant. Shout out to Bethan for her great service on the drive thru

We visited yesterday evening and were served by Cassidy who was very kind, very polite and offered great service. We look forward to visiting again, the restaurant was very clean and no wait times.

friendly fast service, exactly what was needed after a hard day when a treat is needed! Big thank you to Ethan who served me

Lovely welcome from Cassidy the shift Manager. He was a breath of fresh air with his welcome to the normal fast food places. We travel miles to come to this Burger King The food was well cooked The service was excellent and the dining area very clean

I usually visit this place after Devils games. Even though the drive through line is extremely busy, they are super fast and the food is always correct / hot. Always my go to! However, I went and sat inside for the first time this week and took the kids as a treat. Inside was super clean and tidy. Service was lovely and food was great as always. Ethan in particular made the kids day with his friendly attitude. Very appreciative after a long day! Would definitely recommend this place if you need a quick bite to eat. I am more inclined to sit inside now too.

Once again I found my self in this friendly place as I enjoyed my experience last time ,great food and friendly staff

Cassidy was super helpful and gave us great service!

Cassiddy served me today and I received a friendly fast service. Super lovely and amazing character.

So good, the wife ate three cheseburgers here. And she is normally vegetarian!

Wonderful experience in Cardiff Bay Burger King. Perfect customer service from Cassiddy and brilliant atmosphere 😊 will come again.

Not my best experience of a burger king, not as friendly as others I have been to!

Lovely helpful staff, always clean and tidy, all professional and always a lovely atmosphere to dine in. Mark, Rhydian, Ethan and Cassidy are all an asset. Always service with a smile 😊 Keep topping up that Dr Pepper 😉😂

Udirty tables, no staff, and a seagulls paradise.

great service perfect great service by cassidy

great service from mark amazing

Great meal in the restaurant Ethan was so helpful with helping me order off the machine and the other staff members there was great I would defo suggest going there and the atmosphere there was just 10/10 the food was excellent and delicious 😋

Very friendly. Good food served very quickly. Better than McDonald's in my opinion.

Foods always fresh and staff really helpful

Got the order wrong 3 times and when I did get it it was horrible no taste

These guys are legends. Helped us out when the app was playing up and just a very friendly service all round. Food was perfect too! Thanks again

I was having trouble redeeming a free item on the app but the member of staff was very helpful and sorted it out for me. All the staff at this branch are so friendly and always helpful.

5 🌟 all round for the place staff and food

Danielle is always friendly, staff are quick and have a wonderful atmosphere

Come here all the time for my favourite Dr Pepper drink very professional and lovely friendly staff i come in most days and it doesn’t matter if it’s super busy or a quiet period the staff here are always happy to help

Great friendly service and lovely food

Amazing service from this burger king havent had amazing service in a good while

Staff. Very Good food service very efficient

Nice, new burger king restaurant. Always fast to order and clean inside.

I don't tend to feel comfy in burger king because of my autism issues, but my server (Rhydian) was lovely and walked me through it 🥰 thank you!

Rhydian was great and very helpful.

Food was as lush and customer service on point. 10/10 fast food dining experience :))

Great customer service, lovely food :)

I have visited many Burger King's, and the Cardiff Bay branch is the vest by far. I actually live 5 minutes away from a different franchise of Burger king, however my son will only eat in the Cardiff Bay branch. I can honestly say the Cardiff Bay Burger King restaurant and facilities are always spotless. The staff are fabulous, especially Rhydian and Cass. We love this restaurant 😍. Thank you to all the staff at Cardiff Bay.

Great hospitality and cleanliness. The manager and staff were all very friendly

Kids love it here. Great service from Cassidy. Get the app, it has some really good offers.

Lovely service, excellent management, and always banging whoppers 🫡 can't say there's anything better than a good whopper and fresh fries.

So friendly, great service! Staff are welcoming and food was fab.

Ethan was a great, top customer service

I had the most lovely experience at this place, staff were extremely friendly, Especially a staff member called Ethan he was great and went above and beyond for us! He is a great credit to the business, will be coming back again just for his kindness and excellent customer service, thank you so much!!!

Had trouble with an order, but Ethan managed to sort it within a couple of minutes. Great service and even better food!

The service here is on point, definitely the best burger King in all of cardiff!

Not been to a burger king in years. Didn't have a great experience last time. But the the staff (Rhydian and Ethan) were both very friendly and service was speedy. The food was nice and it was a very relaxed environment

Burger King's juicy Whopper sandwiches and crispy fries make for a satisfying quick bite. Whether you're in the mood for a classic flame-grilled burger or something new, BK has something for everyone!

I really enjoyed my stay at this burger king. The server gave really good advice and recommendations on what I should choose and the staff were very friendly. The place was very clean and tidy and i had a great time. The food was also delicious as always and i enjoyed the atmosphere.

Tried this drive through on Dunleavy Drive earlier this month. Service was fab and the food was perfect . 5*

Matthew gave us the best service we’d ever had at a Burger King

Alex is amazing. Really helpful when I support an autistic adult to come to Burger King on a Monday.

Service was quick, staff friendly, was very clean, food was decent

If you want cold stale food then this is the place to get it from!! Awful

Alex was great as always! Top service

Really nice and clean restaurant. Staff very helpful with an out of the normal request. Big thanks to Romario.

Every town should have a burger king this one is the best around spotlessly clean great service great food

Great food and great customer service with the manager being very welcoming!

Kieran has some of the best customer service I’ve seen from a fast food chain in a good while! He’s always more than happy to go the extra mile to make sure we leave with a smile on our faces. Thank you Kieran!

If I could give this place zero stars I would the absolute TOOL of a manager Mark and his plebs who don’t wash there hands or there teeth are an absolute disgrace. This man went and checked the CCTV and denied me a refund because he said the burger photo I showed him wasn’t the same burger that was made. Yet I was complaining about the service and the cold food I received. BURGER KING NEED TO MONITOR THE STATE OF THIS PLACE

One portion of cheesy chips was missing from my order , how do I claim for them ????

Wicked and fast friendly service

Food was fine and delivered within estimated time thanks, but drink was missing from my Chicken Royale meal package but didn't realise it was missing until the driver had left. Tried to ring drivers number (which he'd used to inform me he was outside in our residents' car park on arrival) but only got voicemail.

I really like this BK, staff are friendly and if there is ever anything wrong with an order (which doesnt happen often) its sorted out with no fuss, even just eat and deliveroo drivers are not an issue at this store, in so many places they can be a nuisance, hanging around or in the way, here, staff direct them well with food orders and ensure they arent obstructing any part of the store, some places it seems like the store staff and deliveroo etc staff are at loggerheads over the orders, with them being equally rude or obnoxious to each other, i have never felt that in this store. Would recommend trying here if you arent entirely happy at other stores nearby.

The food was really nice and the staff were really nice

Alex was a fantastic help and service was spot on

Clean, tidy drive thru and car park area, the server was pleasant, polite and the food was warm and tasty... Zero complaints for this restaurant and it's just outside of the retail park so it's convenient to get in and out without all of the queuing.

Staff were amazing, great customer service 10/10

The burgers are really tasty. Fastest service and a good atmosphere