Burger King in West Lothian

Got 2 portions of large chips and the boxes were less than half filled, poor portion size

awful, food was freezing old, took over 1hr 45mins to arrive with no updates on the app(said it was 13mins away for 1.5hrs straight)

Delivery driver rude after not being able to locate our address.

Turned up cold and really late - app wouldn’t let me cancel with a refund after multiple delays

1 hr 40 minutes for delivery absolutejoke

Delivery arrived with no drinks, not given to the driver

ordered and being late. the food was cold when received

Very friendly staff and my food always hot and fresh

my juice was missing from order

Delivered earlier than expected

food delivered was late and cold. overall hour from order time.

very few cold chips, burgers cold and no drink was delivered with the meal deal.

Food was cold and they changed delivery time 3 times before my order finally arrived

Would have been a good review but they have missed 5 items order from our food.

We ordered a delivery and we were missing 5 items, we tried calling the store but their number isn’t working and doesn’t connect. Food was stale like it’s been sitting for ages and it came cold. Very upset and disappointed, so much money wasted.

I received less than a half box of chips not happy

All items ordered were received in excellent condition and on time👏

order eas wrong and wasn't happy idk how they can get chicken and beef mix up and if they had no chicken they should have contacted to inform

Little to nothing of chips and food was freezing also Fanta didn’t arrive

food arrived stone cold and 2 hours late.

Food was freezing lucky to have one portion chips between

Food was cold when arrived and only recieved 4 chips and a warm drink

Food was freezing cold, juice was warmer than the food.

every single time I have ordered from here there is always food missing!

All stone cold no sauce and no juice at all

Ordered 2 big king little king meals - 1 burger got delivered only, 3 were missing. Onion rings weren’t delivered and none of the dips I ordered. Absolutely shocking. No way to contact delivery driver after drop off and the little food that was delivered was cold as if it had been sitting out for hours. Food was delivered half an hour later than the original time I was given too.

Paid for exta bacin and cheese on 2 burgers but items were not included.

Was missing a burger for my niece

Exactly what I ordered, still hot and very tasty.

Extremely stale food, food was missing and Fanta frozen was half full. Absolutely shocking on top off the delivery time being half an hour late clearly the food was sat there the full time. Extremely disappointed

Food was stone cold so disappointed it was that cold could t eat in, put it in the bin - what a waste of money will not use them again so disappoint £20 in the bin

Great visit with kids. The place was spotless and the staff were friendly. The food was also delicious.

Wrong item, cold and not edible

Shops smells like stale coke staff have an awful attitude towards their jobs for the price you pay to eat at a BK franchise you’d expect more

Driver drove around the street several times and then marked it as delivered and I watched them drive away. Unacceptable service. this driver should lose thur job seeing as how they cannot do it

Missed my ice cream, no option for reporting it, would like the money back for it please.

everything was great except they forgot all the drinks

Delivered on time as expected the chips were stone cold the chilli bites were like warm at best as was the burger yeah they tasted alright but the food should be hot

Food arrived late, really cold and the meals came with 10 chips in each, Shocking!

Absolutely shocking ord3red a £36 pound shopping and the totally wrong order came !!! Unable to email just eat back !! Can you please sort a refund !!

Stuffed, still laughing but well done 👏 £27 burger lol

Food was freezing cold having been out for delivery for almost 45 minutes

Missing a dip but everything else was spot on. Food was hot was well

Never got my food I’m fuming the delivery guy pressed delivered even tho I was messaging him telling him it’s not the right house. I’m furious absolutely ridiculous

Ordered 2 whopper meals delivery. Food was cold and boxes of large fries contained - box 1 roughly a quarter of the amount of fries there should have been and box 2 contained about a third of the amount of fries there should have been.

Food was good & hot when i visited this past weekend, restaurant seemed clean & orderly & the cashier was very nice

Food was nice 😋 Thank you too all who prepared my meal 😊

Not really that good. Totally over priced now and the staff never seem very happy. Shame because Burger King everywhere else is great.

Gem on till (Ellie) was so sweet, treated me and the wee man grate the bacon whopper was amazing and my son loved his cheese burger. I will be back

No ice cream at all x3 missing fries x1 missing chicken royal burger

Burger as a bit disheveled looking and nuggets didn’t seem too fresh but was ok. Everything else was great!

All items ordered were received in excellent condition and on time👏

Food was tasty but cold. would be 100% better if hot!

Food was cold, worst burger I’ve ever had

The driver got lost and the food was cold

Food was freezing and one of the meals was ment to have items not on it

Filthy tables all round ,looks like does not get cleaned during the day ,dread to think wot like behind the scenes ,we left ,50 mins later still filthy tables and tables cluttered, floors black ,avoid

Food says delivered but hasn’t actually arrived and I’ve been waiting over 3 hours

order was missing cheesy loaded bacon fries from the double whopper meal. apart from that it was good as usual.

"Stopped by Burger King in Livingston and had a fantastic experience! James was absolutely outstanding with his customer service – friendly, efficient, and went above and beyond to make sure everything was perfect. It’s not every day you leave a fast-food place feeling like you’ve just been at a 5-star restaurant! The food was fresh, the service was quick, and the atmosphere was great. And here’s the kicker – when I asked James if the fries were hot, he said, ‘Hot enough to melt the King’s crown!’ Safe to say, they were perfect! If you're in Livingston and craving a burger, this is the place to be. Thanks again, James, for making it such a great visit!"

burgers had no sauce and their was no cheese on the melts, driest burger ever, chicken strips tastes old too

Forgot my frozen Fanta drink 5/10 got to do better

non of the meals came with drinks and the kids meal was missing fries

Food was cold and order was wrong.

Great lunch food was great all seemed really fresh

already prepared food which was obviously cooked early so it got cold before the driver got hold of it, barely any toppings on the loaded cheese fries, too expensive... could've ordered a five guys for cheaper and still arrived warm, not to mention the delivery charge.

Food never arrived, saying delivered at 17.45 but quite clearly hasn’t been delivered at time of writing this it’s 16.55. Shocking service, last time order took 2 and half hours and this time it’s been 3 hours and no delivery. Not even any contact with the restaurant either.

Food was a little cold,delivery driver not have thermal bag!!

From order to delivery was nearly 45mins longer than stated. When my order eventually did arrive one item was missing and the rest were stone cold.

Need to put toilet paper in the bathrooms, also needs to spray the bathrooms and clean them we went in and they stinked I even had to run to the disabled bathroom for toilet paper.

It’s been delivered to the wrong address!!

Got two frozen fantas which were both less then half filled and the wrong flavour was given for both too.

Missing food, Sauces yet again, Maybe should stop employing 16 year old children and employ people who can actually do a job, 3rd time in a row things have been missing.

Put the order in at 14.03 and it did not arrive until 16.51.

Half the order was missing. There is no means to contact the shop or just eat to inform them off the mistake. My only option was to reorder the missing items.

if the estimated time keeps changing then it isn't estimated

Why put cold drinks in beside hot food? Well I’m guessing the food used to be hot. No surprise here.

The food was too cold had to bin it was a waste of money

missed all the fries and a drink 48 pound for 4 burgers not acceptable

ordered at 11.51 am and was delivered at 2.15 pm. the food was cold, and we had to microwave. ordered diet coke, got Coke. Service was abysmal, food was cold... terrible, just terrible

The driver picked up the order, and seemed to sit in the carpark for 10 minutes. Then, he sat outside my house for another 5 and didn't approach the door until I opened it and waited, looking at his car.

So apparently an XL bacon double cheeseburger meal which is supposed to come with large fries now only comes with 9 fries. I counted them.

Food was stone cold when it arrived with a warm Diet Coke

the delivery time just kept going up the food didnt get prepared for about 1hr and 10 minutes the hashbrowns were soggy chips undercooked and the burger bun was solid

Food is not very Nice would not get again

Delivery driver was lovely. Order took so long before it was ready for delivery, and I still had items missing!

ordered 2 hamburgers no cheese because of severe allergy and received 2 cheeseburgers. could not eat and had to order elsewhere

Burger king never seems to disappoint. Sure sometimes the chips and sides are on the colder side, but a few minutes in the oven and they're like fresh. I appreciate the family meals too.

Food was delivered quickly but missing ice cream

Late and so much missing disappointing

Never have I had an order that has been correct. can ask why you have notes if you do NOT READ them

Food was cold, missing all drinks and 2 meals

Awful service and delivery time, waited an hour and a half for my order to arrive with half the items missing, no drinks and freezing cold food.

Nuggets from the kids meal were missing, along with the onion rings. Asked for no garnish and received it on burgers. Overall very disappointed considering over £30 paid. One unhappy hungry kid tonight

Great restaurant and good atmosphere got help from a manager called Ryan he was so helpful from start to finish with my order and offered to bring it across for me as I had a young child with me

Order never arrived, unable to call restaurant and just eat told me to do one

If the bacon wasn’t anaemic it would of been decent 😂

Order 3 burgers and you delivered 2, you never delivered the whopper burger again.

Delayed to another order guy said shouldnt be doing multilple deliveries at once food is cold

Arrived on time, warm and delicious. Really enjoyed the meal. Fantastic