Burger King in West Lothian

Very friendly staff and my food always hot and fresh

We ordered a delivery and we were missing 5 items, we tried calling the store but their number isn’t working and doesn’t connect. Food was stale like it’s been sitting for ages and it came cold. Very upset and disappointed, so much money wasted.

Great visit with kids. The place was spotless and the staff were friendly. The food was also delicious.

Shops smells like stale coke staff have an awful attitude towards their jobs for the price you pay to eat at a BK franchise you’d expect more

Delivered on time as expected the chips were stone cold the chilli bites were like warm at best as was the burger yeah they tasted alright but the food should be hot

everything was great except they forgot all the drinks

Food arrived late, really cold and the meals came with 10 chips in each, Shocking!

Absolutely shocking ord3red a £36 pound shopping and the totally wrong order came !!! Unable to email just eat back !! Can you please sort a refund !!

Stuffed, still laughing but well done 👏 £27 burger lol

Food was freezing cold having been out for delivery for almost 45 minutes

Missing a dip but everything else was spot on. Food was hot was well

Never got my food I’m fuming the delivery guy pressed delivered even tho I was messaging him telling him it’s not the right house. I’m furious absolutely ridiculous

Ordered 2 whopper meals delivery. Food was cold and boxes of large fries contained - box 1 roughly a quarter of the amount of fries there should have been and box 2 contained about a third of the amount of fries there should have been.

Food was good & hot when i visited this past weekend, restaurant seemed clean & orderly & the cashier was very nice

Food was nice 😋 Thank you too all who prepared my meal 😊

Not really that good. Totally over priced now and the staff never seem very happy. Shame because Burger King everywhere else is great.

No ice cream at all x3 missing fries x1 missing chicken royal burger

Gem on till (Ellie) was so sweet, treated me and the wee man grate the bacon whopper was amazing and my son loved his cheese burger. I will be back

Burger as a bit disheveled looking and nuggets didn’t seem too fresh but was ok. Everything else was great!

All items ordered were received in excellent condition and on time👏

Food was tasty but cold. would be 100% better if hot!

Food was cold, worst burger I’ve ever had

The driver got lost and the food was cold

Food was freezing and one of the meals was ment to have items not on it

Filthy tables all round ,looks like does not get cleaned during the day ,dread to think wot like behind the scenes ,we left ,50 mins later still filthy tables and tables cluttered, floors black ,avoid

Food says delivered but hasn’t actually arrived and I’ve been waiting over 3 hours

order was missing cheesy loaded bacon fries from the double whopper meal. apart from that it was good as usual.

"Stopped by Burger King in Livingston and had a fantastic experience! James was absolutely outstanding with his customer service – friendly, efficient, and went above and beyond to make sure everything was perfect. It’s not every day you leave a fast-food place feeling like you’ve just been at a 5-star restaurant! The food was fresh, the service was quick, and the atmosphere was great. And here’s the kicker – when I asked James if the fries were hot, he said, ‘Hot enough to melt the King’s crown!’ Safe to say, they were perfect! If you're in Livingston and craving a burger, this is the place to be. Thanks again, James, for making it such a great visit!"

burgers had no sauce and their was no cheese on the melts, driest burger ever, chicken strips tastes old too

Forgot my frozen Fanta drink 5/10 got to do better

Great lunch food was great all seemed really fresh

Food was cold and order was wrong.

non of the meals came with drinks and the kids meal was missing fries

already prepared food which was obviously cooked early so it got cold before the driver got hold of it, barely any toppings on the loaded cheese fries, too expensive... could've ordered a five guys for cheaper and still arrived warm, not to mention the delivery charge.

Food never arrived, saying delivered at 17.45 but quite clearly hasn’t been delivered at time of writing this it’s 16.55. Shocking service, last time order took 2 and half hours and this time it’s been 3 hours and no delivery. Not even any contact with the restaurant either.

Food was a little cold,delivery driver not have thermal bag!!

From order to delivery was nearly 45mins longer than stated. When my order eventually did arrive one item was missing and the rest were stone cold.

Need to put toilet paper in the bathrooms, also needs to spray the bathrooms and clean them we went in and they stinked I even had to run to the disabled bathroom for toilet paper.

It’s been delivered to the wrong address!!

Got two frozen fantas which were both less then half filled and the wrong flavour was given for both too.

Missing food, Sauces yet again, Maybe should stop employing 16 year old children and employ people who can actually do a job, 3rd time in a row things have been missing.

Put the order in at 14.03 and it did not arrive until 16.51.

if the estimated time keeps changing then it isn't estimated

Half the order was missing. There is no means to contact the shop or just eat to inform them off the mistake. My only option was to reorder the missing items.

Why put cold drinks in beside hot food? Well I’m guessing the food used to be hot. No surprise here.

The food was too cold had to bin it was a waste of money

missed all the fries and a drink 48 pound for 4 burgers not acceptable

ordered at 11.51 am and was delivered at 2.15 pm. the food was cold, and we had to microwave. ordered diet coke, got Coke. Service was abysmal, food was cold... terrible, just terrible

The driver picked up the order, and seemed to sit in the carpark for 10 minutes. Then, he sat outside my house for another 5 and didn't approach the door until I opened it and waited, looking at his car.

So apparently an XL bacon double cheeseburger meal which is supposed to come with large fries now only comes with 9 fries. I counted them.

Food was stone cold when it arrived with a warm Diet Coke

the delivery time just kept going up the food didnt get prepared for about 1hr and 10 minutes the hashbrowns were soggy chips undercooked and the burger bun was solid

Food is not very Nice would not get again

ordered 2 hamburgers no cheese because of severe allergy and received 2 cheeseburgers. could not eat and had to order elsewhere

Delivery driver was lovely. Order took so long before it was ready for delivery, and I still had items missing!

Burger king never seems to disappoint. Sure sometimes the chips and sides are on the colder side, but a few minutes in the oven and they're like fresh. I appreciate the family meals too.

Food was delivered quickly but missing ice cream

Never have I had an order that has been correct. can ask why you have notes if you do NOT READ them

Late and so much missing disappointing

Food was cold, missing all drinks and 2 meals

Awful service and delivery time, waited an hour and a half for my order to arrive with half the items missing, no drinks and freezing cold food.

Nuggets from the kids meal were missing, along with the onion rings. Asked for no garnish and received it on burgers. Overall very disappointed considering over £30 paid. One unhappy hungry kid tonight

Great restaurant and good atmosphere got help from a manager called Ryan he was so helpful from start to finish with my order and offered to bring it across for me as I had a young child with me

Order never arrived, unable to call restaurant and just eat told me to do one

If the bacon wasn’t anaemic it would of been decent 😂

Order 3 burgers and you delivered 2, you never delivered the whopper burger again.

Delayed to another order guy said shouldnt be doing multilple deliveries at once food is cold

Arrived on time, warm and delicious. Really enjoyed the meal. Fantastic

I recieved this largest bag with a bottle of juice… no burger or chips! Most expensive bottle of juice.

Missing multiple burgers, fries and onion rings from an order for 4. Given a sealed bag with 1/4th of what the receipt on it actually says, how does it get out of the store so blatantly wrong? Refund requested because this is not on

my food was cold and my order wasn't complete I was missing my chips and chicken royal

My mother is not very good at technology as she is older. A very nice women helped her to take an order at the kiosk on Tuesday when she was shopping on her own in the Centre. My mum mentioned she is always very kind and give her a warm welcome. Usually other staff members are mean when she asks their help so I am really appreciate to Esther, as she was very understandable with her concerns and did not leave her feel like she is stupid just because she is old. Keep up your good work nice lady, amazing customer service. Thanks for your empathy!!!

The food tasted great but it was really cold.

delivery time kept being pushed back. the whole time the delivery driver is at burger king. by the time my food arrived it was cold. when I asked why it took so long he said he had to wait on a second order and deliver that first. which is fair but at least try and keep the food warm.

Food was freezing waited over an hour had to reheat not happy at all for the amount spent

Food cold and an item from order missing. Didn’t realise they charged service fee on top of delivery fee. Wont be using them again!

They sent cola instead of Fanta and put bacon bites on the loaded fries when they were supposed to be

Every time I order there is always missing items .

Meal is absolutely shocking, it’s all stone cold. Straight in the bin.

Delivery driver was great but unnecessarily held up by restaurant

Good food and staff are friendly and clean restaurant

Food arrived cold … disappointing.

Ordered a whopper and received a burger with one piece of lettuce and some mayonnaise. Never received the chilli cheese bites or cheese loaded fries I ordered either. Someone had scribbled some writing on the whopper wrapper but the only word that was illegible was sorry. Will think carefully before ordering from here again.

Ordered 4 meals and chicken nuggets, received 1 meal and nothing else. No contact number either to find out what happened to the rest of the order. 3 people tonight went hungry

Wrong food in bag and food was cold

Jokers never even gave me full order second tine this has happened ridiculous they need to take rhere time make sure orders correct

Sent wrong burger, half a box of fries and missing items

Dissapointing, luke warm, soggy fries, squashed burger.

Food was 15mins late and cold … disappointing service.

Our order had the 1 wrong burger out of the 2 meals and no chips whatsoever

delivery time kept changing and food was absolutely stone cold...inedible...in the bin it went...wonder if it's been sent out with multiple orders or the food was not hot when it left the premises...so yea best part of 30 quid in the bin

Everything was fine until I used the disabled loo, no loo roll and hand dryer not working.

The Driver was polite but also friendly.

Chips were stone cold but everything else was good.

Ordered the food at 14:00 hours or so. ETA 14:50-15:20. 1 hour 5 mins later the food arrives. Stone cold. The only item that had a heat was the bottle of Coca Cola. The burger patties were as dry as an Arabs sandal. I am not happy one bit at this and would like a refund for this as waiting over an hour extra for stone cold food worth £30 is a joke.

Food was awful. Chicken burger was most rubbery chicken I have ever had.

order from here as never had an issue.. but today food was absolutely stone cold. unsure how long my order has waited b4 being picked up. but it clearly wasn't fresh. there is a duty of care on both sides here to ensure customers get food at an acceptable temperature. 100% not what I expected from burger king.

small portion sizes but was all good

Food was burnt, sauce missing, food averagely warm

Nothing I ordered was delivered