Burger King in Hartlepool

always forget something or send what u don't order

ordered for lunch food came at nearly 20 to 4 ! the chips were cold

Cold for the second time had to nuke it

Didn’t even show up and refused to give a refund

good came kate and cold. not even Luke warm! stone cold!

Every time I’ve ordered there’s been something missing

Chunky lass on front had a huge attitude and was a disgrace … worst customer service I’ve ever seen and a complaint will be going in

Food freezing cold paid extra for bacon fries no bacon on not the 1st time food freezing or items not correct wen paid extra delivery takes ages aswell

Food was cold took a long time then expected won’t be ordering from here again

everything was nice but you forgot some fries again even with a note to say double check the order so I can't help thinking it was on purpose

original time was roughly 7.15. was pushed back by an hour. granted time frame was adjusted but still over a good hour from original order. just shy £30 for 2 meals and it was pitiful quality and not very warm. we both had a touch of dodgy tummies today also. we won't be rushing back I'm afraid.

Excellent meals and first class service.

i want my money back. i had originally bought a whopper meal, and chilli heatwave chicken fries. the cost came to £21.72, the payment was processing before i canceled it, just eat still took the money out my account. i then had to buy another whopper meal with the chicken fries. with more of my money. then causing me to still have £21.72 out my account. i want my money back please and thank you.

Lovely clean store, that's the end of the positives. Service is abissmal and the food is always somehow cold even when fresh. They only serve one car at a time in the drive through to keep their stats good but making it painfully slow to order. For example I've been sat here with the same 2 cars (was only 3) for nearly 10 min. Its genuinely better for me to drive to stocktons and get my food there.

Ordered 2 double whopper’s with extra patty on one, received a double and one single, with sauce and pickles which I didn’t want and missing the muffin that I ordered, won’t be ordering again.

frozen fanta half full food freezing cold and half a box of fully loaded fries the other half is just salt will not be ordering again

burger was burnt and bun was stale.

Many updates showing delivery getting later. Driver asked for delivery code. Food cold. Had to heat it. Won’t order again.

Busy today. Waited roughly 30 minutes for our food, but everything was fresh. Plenty of parking and plenty of seating. Disabled parking bays close to the entrance.

Apart from being a bit late everything was excellent.

I used to love ordering from BK it was always quick, now, good luck, seems to take forever, the chips are almost as bad as Maccers for being cold and floppy now, and if you order late, ie around 9pm, be prepared to play 'will it arrive' Y but V LATE!

No straw and cold, delivery driver a sound lad 👌

Food is delicious, service was fab. Restaurant itself was clean and tide. Plenty of parking available

Nice Whopper burger with cheese, hot chips and cold drink. A bit of a cold atmospher but a nice warm service!

We received the wrong drinks after paying extra for them

My order was over a hour late then to receive it cold really not happy

All of my food was Cold. The bottle of Coke was warm. Not acceptable for the price.

Driver has marked food as delivered but nothing has arrived. I have not had my food delivered.

I received someone else’s order. None of my items were delivered

Waited over an hour food was rotten, freezing cold not worth eating

food would of been better if all items arrived and food was freezing

Did not deliver my order to my addresses I put on the order

2 hours late and cold absolutely ridiculous

Wait time rubbish,all order freezing cold

Very nice employees served my food nice and fresh with a wait time of 3 minutes greatest burger king experience i have had 🍔⭐️⭐️⭐️⭐️⭐️🍔

They always get the order wrong when delivering from this burger king. Had to submit 3 different refund requests this year just from this store. Today they gave the driver a collection order for our delivery...

Didn’t receive my order at all! Obviously got delivered to another house. Absolutely appalling! I’d rate 0 stars if I could

Chips cold and looked old. I know its a trek to my home but it seamed a good 30+ minutes old before it got here.

Nothing came. I expect a refund. I couldnt contact them either. Their phone lines werent working.

There seemed to be a long wait for the driver arriving in store to him delivering my food. Took over a hour from ordering to it getting delivered

Great stuff, better value than some other suppliers.

Food was on time still warm enough to eat and I loved how they had bottled Coke and not in a take away cup so nothing leaked 👍🏻

Wrong order again! Honestly, will I ever learn! This place needs to sort themselves out.

Rude staff. We waited 35 minutes for our breakfast & only us in. So much for fast food! All tasted of dirty oil. Never again. Avoid!!

Food was freezing, delivery driver said food is cold and left

It’s been delivered to the wrong address

less than half filled fries and frozen drink, makes you feel like someones been eating/drinking it I can't imagine someone filling a cup under half or the fries.

I didnt get my full order i only got half an order. Just ridiculous

The onion rings and bacon on the Whoppers were missed. The Burger King app also needs to be reviewed, it was charging about £7 more (and I added vat just in case) than the items in my basket. I don’t think it was tax though cause the price with vat was the same on just eat 🤷‍♂️ . It’s the more expensive fast food restaurant but thought we’d get it for a treat. We were let down by the Hartlepool branch 😔

Food missing and cold. Terrible

Great service , and excellent delivery service . thank you

Food was freezing, tasted like it had been left out, chips were missing

Paid £24 for food wasn't delivered even though it said it was can't get through, repeat no food delivered

exactly what i ordered , still very hot when came and quality was exactly what i wanted

Got the wrong food order , meant we couldn’t eat anything due to dietary requirements and unfortunately not being allowed a refund .

Rubbish service cant contact just eat and burger king didnt care

I've noticed that for a very long tine there's not been enough ketchup in the whoopers!

Driver english was poor, he turned up trying to deliver someone elses food, asking me if im number 7 (different street), I said you've turned up at my house you must have my food, he acted like it;s my misstake, NOT HIS POOR ENGLISH!

Was cold I want my money back or I’ll sue

my food never arrived when said delivered never came

My order was apparently delivered at 22:17pm and I didn’t receive it, I even waited an extra 20 minutes after it said it was delivered and still nothing, nearly £40 down the drain. Absolutely appalling.

Went to drive thru, ordered £20.96 worth of food including my 2yr old sons kids meal we got as a treat. When the food was given by the server I specifically asked if all the food was there and she said yes I then drove back home to the other end of town to notice that my sons meal choice (chicken nuggets) was not in the bag. Which he was very upset about. We tried to call the restaurant a number of times but no answer and my wife also emailed burger King through the website and has still not had a reply.

Melt 2.99 purchased, it's getting smaller, not well put together, very little cheese and very dry. Used to love this but it didn't feel like the treat it was

Not one thing in the bag was what i ordered

stated that they have delivered £41 in food for a family and no one has come to the house, will only offer a £35 refund, this is disgusting

Awesome service today from a particularly kind and friendly member of staff called Chloe going the extra mile! Made my day!

Food was piping hot. Chloe went above and beyond

Food wasn’t delivered waited nearly 2 hours

great driver however burger king left out items. the drinks from both meals

Order took just under an hour to arrive (order was placed at 18:50, delivered at 19:45) and the food was barely warm as a result.

Food was nice and hot and was cooked to perfection

this irder was nit delivered even though it says it waas

Should make sure ur drivers use map and stop changing the time every it gets close to delivery time. Its ridiculous

no salad or any fillings two dry burgers no sauce or anything

Fast service, food was nice and hot! Manager was very polite and helpful (Will)

Why do they have either dry or half stale rolls? Fries were ok but burgers ruined by the rolls

Find was cold and inedible, really disappointed

took 90 mins and is stone cold freezing

What can I say, 💯 better service than McDonald’s. Wouldn’t normally eat at Burger King with the kids , but after our experience we will definitely be back. I have a fussy 12yr old that doesn’t like sauce. I ordered and forgot to ask about it. I hovered at the till and a lovely young lad called Will asked if everything was okay. I explained I’d made my order but my daughter didn’t want any onions or sauce on her order . He was very pleasant and sorted it. Where as other places would have just told us to pick it off . Well done Will we will be back

Katie was absolutely amazing, really lovely service, fast delivery of my order and no complaints about it. All around excellent experience

Food was over a hour late. Only got half a chips in the box. Never again.

Food was unreal and hot also defo worth the buy

Quick, efficient, very helpful cashier named Casey made sure it was nice made painless to grab a snack.

Fast service and clean restaurant food was really good

Just like to leave a review to say how lovely Katie is, she was really patient with me when I was ordering as my son was playing up! Definitely be coming back:)

Katie who served us was extremely polite friendly happy member.of staff

We took the grandkids to burger King at hartlepool retail Park. no wonder it was empty had burgers fries drinks coffee's my burger was cold he heated up in the microwave. The fries were cold staff apologised for the cold burger told him about the cold fries. no response. The kids looked forward to this meal.im afraid you won't see our family again. come on get it sorted please.

Best Burger King ever , Will the manager helped me out loads

Great service really enjoyed it Ross and will were very helpful

Just said oops map not working and the time estimated moved every minute ot added 5 minutes..

very dissatisfied with my order after looking forward to a meal. chips and cheese had gone hard they were so cold. burgers were cold. doesn't seem like it was even hot before leaving the store. whole meal was awful.

Made a big order and the staff were lovely. Will was very helpful with getting everything right for us at the till and the food was delicious. Ty Burger King Hartlepool !!

Hot, freshly cooked food. Ordered using the app and was ready when we turned up to collect.

⚠️⚠️⚠️Food disgusting,freezing cold and found a hair in my child's burger... When myself & wife spoke to staff the just laughed and shouted natalie... This arrogant girl came out and said "what do you want me to do" and all just smirked. I did inform them I was going to take this further and they just laughed and said "how far are you taking it?? To peterlee" I was disgusted in their behaviour... I run 3 business and wouldn't dream of giving that response to any of my customers no matter what they complained about. My family & myself will never set foot in burger king ever again. ⚠️⚠️⚠️

Called in here with family from Australia & so disappointed. Food well over cooked & cold,girl to busy on her phone to listen to order & got it wrong so manageress had to rectify order much to her displeasure as all she was saying was "I have no time for this" she seemed rude & so arrogant,I asked for her name so I can complain & she would not tell me but I heard a young lad shout "nat" so I'm assuming that could be her name. All in all BK need to get rid of bad staff like this or I can see this not getting many customers for long,as all my friends also say the same about it and we live.in the local area and all travel to further away to visit McDonald's were the food is always fresh & hot..... Sorry burger kill but I'm out & will not be using your hartlepool branch again,ever!!!

Delivery time kept increasing, missed out children’s chicken nuggets and children’s cheeseburger!

Didn't get 8 (as advertised) halloumi fries so disappointing. Don't do decaf tea and coffee, it's about time they got in 21st century.

Food is great. The service wasn't great though as the supervisor had his friends stand at the counter talking, and they were in the way. He knew they were and made a joke about it. Apart from that it was a nice meal.

get charged for item that was supposed to be free and I don't even get it delivered 🙃

UPDATE: 31.05.24: I just get the vibe from some of the staff that they really can't be bothered. They insist that you use the self service machines, but they're filthy - and we all know what happened when they swabbed those ones around London! The receipts don't print. They haven't replaced the paper roll in weeks. The food is usually great but the burger in the cheeseburger looked like cardboard. UPDATE: 07.04.24: Brought my nephew because he really wanted to go and things have improved. The food and service seem to have improved. UPDATE: 29.01.24: Won't be going back here. It's run by immature college kids with no work ethic. Took my sister to get some food for her and my nephew. Five cars waiting ahead of us in parking bays. Food took ages, no apology and food missing. My sister went in for the missing cheeseburger and they practically threw it at her. UPDATE: 13.04.22: I've been back a few times and every time they're either out of stock of soft drinks at the drive through or out of stock of food. It took me about four visits to be able to try the Katsu Chicken Royal, which was stuffed full of pickled cabbage. This time they'd run out of large cups, so I paid full price for a large meal with a medium drink. The service here is terrible. Back down to one star. UPDATE: 24.12.21: Decided to give this place another go after a long break. Glad I did. Increased from one to three stars. I tried the new Memphis BBQ King, some chicken fries and BBQ dip. It was the best food I've had from a Burger King in YEARS. Despite being Christmas Eve, the food was ready in less than five minutes and the food was piping hot. Gordon Ramsey will hunt me down for saying this but the quality and flavour was amazing. It tasted and was cooked prefectly. The beef was moist, not overly cooked and the flavours were great. Might consider going back again. ORIGINAL REVIEW: After seeing a number of people complaining about the store closing earlier than the stated 11pm, I decided to call ahead to make sure they were definitely open, before I waste my petrol driving over. One hour and eight calls later, no answer on the phone. Guessing they're not open. Why bother coming back to town if you're just going to alienate everyone who was interested in supporting your return? When I did visit food was average and often cold.