Burger King in Hartlepool

Whopper wednesday was amazing. Lennon is the best worker in the place

it never got delivered and it says it did

Order was over an hour late was stale and cold went in bin

No drink even though ordered and stone cold with over a hour to deliver

Warm drinks from the self service machine that taste a bit odd.

The food was cold yet again you need to get your act together

The order was over an hour late and when it did arrive it was incorrect and cold. Terrible service, I will not be ordering from here again.

Hallumi fries where that solid is almost cracked a tooth. The cheese & bacon topped fresh where missing that haha & the burger came without a single thing inside of it after requesting everything but pickles. Never again

Freezing cold and very small burgers and fries. Arrived late. Feel ripped off.

food was cold and I had to reheat my food

missing mayo dips and bottle of coca cola

cold. very late coming. shocking for 30 pound

Chips were ice cold, ice cream was like water and burger was dissasembled in the bag.

Kept adjusting delivery time restaurant less than a mile away arrived barely warm fries chewy

Got sausage sandwich for breakfast with brown sauce. Could not eat it due to amount of sauce on it. Took it back with one bite out of it all I got was sorry no offer of a replacement even tho ruined it the chef (woman with pink hair and glasses) gorping through the kitchen knew she spoilt the breakfast waste of money

I can't leave a review waited 2hrs and it was freezing

driver was rude but food was amazing

lovely food always spot on from here.

had an email for free delivery which we still paid for, 2 hours from making the order to delivery which finally arrived stone cold

3 meals orderedall missing fries

All squashed into a small bag so kids chips were mashed not chips

Delievered over a hour after ordering for food to be cood

food was cold and small portions for the extreme price

fries where like rubber burgers put together with catapult everything else fine at least for change there was no missing items 👍

Before order placed it said 15-20 mins, ie 21:45 after placing it jumped up to 22:45, then back down to 22:00, then to 22:15, eventually being delivered at 22:19 (20-30mins l8). Happenign alot l8ly, I had to walk out to driver as he was lost in strt

Original delivery time was 12.47, the food was finally delivered at 14.06. All four meals freezing cold . No communication from the restaurant except from when they change the delivery time one the app and was unable to contact anyone from just eat. I understand places get busy but this is ridiculous!

Absolutely shocking food is freezing and my drink is half full waited over 2 hours for it to come

ordered this just after 12pm and didn't arrive until 10 past 2

Over a hour late soggy chips and cold! was told on phone that food would be freshly made so it was extremely disappointing

The bun was stale, absolutely rotten. Can’t believe I’ve waisted £34 at this place!

Took 2 and half hours to be delivered and food was freezing cold when arrived we then had to drive to Burger King to get more food made as couldn’t send out another driver with food this was the whole point in getting delivery we didn’t want to come out

was delivered someone else's order my mistake.

Ther order was over an hour late and during that hour our food was out for delivery, according to your app, for around 50 mins. As you can imagine at this point the food was freezing cold. This wouldn't be so bad if it was a one off, but this was the third time in a row. There won't be a fourth.

Food was freezing cold again getting a joke

Food is completely cold, taste like has been made hours ago. blant,flat and boring , big disappointment .will never order again. 😒

Dining Area was closed, refused service at the drive thru window. Will be notifying area manager and head office.

missing 2 meals from order wish these places would get some good staff instead of ripping people off

always forget something or send what u don't order

ordered for lunch food came at nearly 20 to 4 ! the chips were cold

good came kate and cold. not even Luke warm! stone cold!

Cold for the second time had to nuke it

Didn’t even show up and refused to give a refund

Every time I’ve ordered there’s been something missing

Chunky lass on front had a huge attitude and was a disgrace … worst customer service I’ve ever seen and a complaint will be going in

Food freezing cold paid extra for bacon fries no bacon on not the 1st time food freezing or items not correct wen paid extra delivery takes ages aswell

Food was cold took a long time then expected won’t be ordering from here again

everything was nice but you forgot some fries again even with a note to say double check the order so I can't help thinking it was on purpose

original time was roughly 7.15. was pushed back by an hour. granted time frame was adjusted but still over a good hour from original order. just shy £30 for 2 meals and it was pitiful quality and not very warm. we both had a touch of dodgy tummies today also. we won't be rushing back I'm afraid.

Excellent meals and first class service.

i want my money back. i had originally bought a whopper meal, and chilli heatwave chicken fries. the cost came to £21.72, the payment was processing before i canceled it, just eat still took the money out my account. i then had to buy another whopper meal with the chicken fries. with more of my money. then causing me to still have £21.72 out my account. i want my money back please and thank you.

Ordered 2 double whopper’s with extra patty on one, received a double and one single, with sauce and pickles which I didn’t want and missing the muffin that I ordered, won’t be ordering again.

Lovely clean store, that's the end of the positives. Service is abissmal and the food is always somehow cold even when fresh. They only serve one car at a time in the drive through to keep their stats good but making it painfully slow to order. For example I've been sat here with the same 2 cars (was only 3) for nearly 10 min. Its genuinely better for me to drive to stocktons and get my food there.

frozen fanta half full food freezing cold and half a box of fully loaded fries the other half is just salt will not be ordering again

burger was burnt and bun was stale.

Many updates showing delivery getting later. Driver asked for delivery code. Food cold. Had to heat it. Won’t order again.

Busy today. Waited roughly 30 minutes for our food, but everything was fresh. Plenty of parking and plenty of seating. Disabled parking bays close to the entrance.

I used to love ordering from BK it was always quick, now, good luck, seems to take forever, the chips are almost as bad as Maccers for being cold and floppy now, and if you order late, ie around 9pm, be prepared to play 'will it arrive' Y but V LATE!

Apart from being a bit late everything was excellent.

No straw and cold, delivery driver a sound lad 👌

Food is delicious, service was fab. Restaurant itself was clean and tide. Plenty of parking available

Nice Whopper burger with cheese, hot chips and cold drink. A bit of a cold atmospher but a nice warm service!

We received the wrong drinks after paying extra for them

All of my food was Cold. The bottle of Coke was warm. Not acceptable for the price.

My order was over a hour late then to receive it cold really not happy

Driver has marked food as delivered but nothing has arrived. I have not had my food delivered.

I received someone else’s order. None of my items were delivered

Waited over an hour food was rotten, freezing cold not worth eating

food would of been better if all items arrived and food was freezing

Did not deliver my order to my addresses I put on the order

2 hours late and cold absolutely ridiculous

Wait time rubbish,all order freezing cold

Very nice employees served my food nice and fresh with a wait time of 3 minutes greatest burger king experience i have had 🍔⭐️⭐️⭐️⭐️⭐️🍔

They always get the order wrong when delivering from this burger king. Had to submit 3 different refund requests this year just from this store. Today they gave the driver a collection order for our delivery...

Didn’t receive my order at all! Obviously got delivered to another house. Absolutely appalling! I’d rate 0 stars if I could

Chips cold and looked old. I know its a trek to my home but it seamed a good 30+ minutes old before it got here.

Nothing came. I expect a refund. I couldnt contact them either. Their phone lines werent working.

There seemed to be a long wait for the driver arriving in store to him delivering my food. Took over a hour from ordering to it getting delivered

Great stuff, better value than some other suppliers.

Food was on time still warm enough to eat and I loved how they had bottled Coke and not in a take away cup so nothing leaked 👍🏻

Rude staff. We waited 35 minutes for our breakfast & only us in. So much for fast food! All tasted of dirty oil. Never again. Avoid!!

Wrong order again! Honestly, will I ever learn! This place needs to sort themselves out.

Food was freezing, delivery driver said food is cold and left

It’s been delivered to the wrong address

less than half filled fries and frozen drink, makes you feel like someones been eating/drinking it I can't imagine someone filling a cup under half or the fries.

I didnt get my full order i only got half an order. Just ridiculous

The onion rings and bacon on the Whoppers were missed. The Burger King app also needs to be reviewed, it was charging about £7 more (and I added vat just in case) than the items in my basket. I don’t think it was tax though cause the price with vat was the same on just eat 🤷‍♂️ . It’s the more expensive fast food restaurant but thought we’d get it for a treat. We were let down by the Hartlepool branch 😔

Great service , and excellent delivery service . thank you

Food missing and cold. Terrible

Food was freezing, tasted like it had been left out, chips were missing

Paid £24 for food wasn't delivered even though it said it was can't get through, repeat no food delivered

exactly what i ordered , still very hot when came and quality was exactly what i wanted

Got the wrong food order , meant we couldn’t eat anything due to dietary requirements and unfortunately not being allowed a refund .

Rubbish service cant contact just eat and burger king didnt care

Driver english was poor, he turned up trying to deliver someone elses food, asking me if im number 7 (different street), I said you've turned up at my house you must have my food, he acted like it;s my misstake, NOT HIS POOR ENGLISH!

I've noticed that for a very long tine there's not been enough ketchup in the whoopers!

Was cold I want my money back or I’ll sue

my food never arrived when said delivered never came

My order was apparently delivered at 22:17pm and I didn’t receive it, I even waited an extra 20 minutes after it said it was delivered and still nothing, nearly £40 down the drain. Absolutely appalling.

Went to drive thru, ordered £20.96 worth of food including my 2yr old sons kids meal we got as a treat. When the food was given by the server I specifically asked if all the food was there and she said yes I then drove back home to the other end of town to notice that my sons meal choice (chicken nuggets) was not in the bag. Which he was very upset about. We tried to call the restaurant a number of times but no answer and my wife also emailed burger King through the website and has still not had a reply.

Melt 2.99 purchased, it's getting smaller, not well put together, very little cheese and very dry. Used to love this but it didn't feel like the treat it was