Burger King in Powys

I am not sure if management has been changed or anything but quality of the food gone up in this place!

Very poor, no gloves being worn by food prep staff ,constantly rubbing hands on clothing, burger hardly warm, definitely not going there again.

Staff always friendly and efficient Food is always served hot eating in and the drive through

Excellent value compared to MacDonald

Uguem good food and good kebab in cabbage soup all that

Only ever ordered on the app and collected. Food was good and on time. Staff also very helpful.

Great friendly service and lovely hot fresh food really enjoyed it. Where is the Gardener what a mess the outside areas look really let's the place down gives a total rundown look.

Can't fault a typical burger king

Food not hot enough. Drunks weak as though syrup had run out. Staff reluctant to solve issue. Handy place to stop on way to Wales though. Lots of free parking and clean toilets

Ordered a chicken royal meal, and is one of the best burgers I have had from Burger King in a while! Fabulous!!

Excellent service and my meal was hot and tasty.

Pre-ordered on the app. Food was not ready 10 minutes later on arrival. Directed to waiting bay. When it arrived the burger (Whopper) was cold, it was missing sauces, the bun was stale. The fries were overcooked and over salted. Very disappointing, this is basic stuff Burger King, the franchise owners should be mystery shopped and inspected regularly.

Newtown burger king is by far the best I've been to. Staff very helpful and friendly. The restaurant is really clean and tidy.

Absolutely disgusting food, really cold, staff were lazy,just kept talking, toilets stink,it won't last long with the disgusting staff,and freezing food, complete waste of money

Burger was cold,other than that typical fast food outlet

Absolutely love it ,fab staff, freshly cooked food and loyalty points scheme is fantastic.

Very poor show don't eat bk very often so when asked for 2 whoppers and drinks couldn't even get that right ..not only was the food cold but there wad no cheese on 1 whopper and no sauces on the other ...Will I go there again ...I think not I can do better in my own kitchen .. They need lessons on how to get the order right and to keep it hot ..

The person taking orders seemed to be high or something as she was getting hopelessly confused over a very basic order. We only ordered two Whopper meals but had to park up and wait for them. When they arrived the fries were cold, my wife's burger had no cheese, mine had no condiments at all and the burger just tasted dry. £18.50 for a load of rubbish. We will not return here again as it was a total waste of money

I just had enough with burger king. The food isn't cooked, the bacon is really disgusting uncooked

First time went this burger King, love their fries, shame they don't provide hot drinks, but would go again.

Good food meeting the standars of the chain. The inly thing that we didn’t quite like was that the place was dirty which was akward since there were not too many customers and the place seemed rather like experiencing small traffic in general. I would dwfinitely suggest paying more attention to cleaning the tables and seats.

Over priced, food quality was poor. Staff were good if a bit slow - we were in a hurry though.

Probably the worst Burger King I've been too..had about 8 chips with my burger..staff seemed stressed.

Great food, lovely staff. Thank you.

Doesn’t deserve one star. Have a cold shrivelled burger back with freezing bacon 🤮 She had the cheek to say that was a normal Burger King burger! No it definitely wasn’t, I’ve eat from BK in 10+ countries and never experienced what I was given and expected to eat. Shame on you

I normally go for the same meal when I have burger King .Definitely the fewest chips 🍟 I've ever had.

Still easily trumps Mcd's and KFC, both of which food standards have dropped dramatically of late. Food in BK was fresh, hot and tasty. The whole area inside and out was kept exceptionally clean and tidy

Good food staff Wernt too happy but it’s quick and simple

Always thought BK to be slightly better than across-the-road rivals Mc- but far more expensive. Wrong and wrong again. Same price but quality bears no comparison. Angus Peppercorn burger for me, son had naked burger, both very well received. Drinks choices with endless refills makes a difference. Staff were super-friendly and very helpful. Staying on this side of the road.

I wanted it my way and they did it

Always clean, good quality food

Rude staff who always get orders wrong

More space available in parking, served food hot, clean atmosphere, toilets as it is clean , enjoyed food

Very clean and tidy. Food is always excellent

The food was amazing, very clean place too but I must say how lovely and friendly the staff are. They were so nice and helpful in anyway they could be. Will defiantly visit again

Walked in today as the app didnt work and my transport was too tall for drive thru. No napkins No diet coke 20 odd mins for a meal in am empty venue. Chips/fries were rock solid Never again I nearly asked for a refund to walk mc Donald's across road!

Offers from the app were not available in the shop

Went with friends today for a treat, ordered in to eat in, didn't take long for the food but sadly it was just warm not hot at all so sadly very disappointing

It's halfway between where I was and where I wanted to be. A good clean sterile BK, what's not to like?

Not busy at all. Cold burger but too hungry too complain 😞

Went there Sunday afternoon and closed, went there today on Monday and again closed, victim of their own success maybe? Or just poor management - time will tell! Edit: Thought I'd give them another try today on Wednesday, ordered on the app, queued for 45mins in drive through only to be told I had to go in store to collect! Canceled my order and will be sticking to McDonald's from now on... Update as of 17/03/23 Tried them again today, the app now works as intended and I was able to order, pay and collect from the drive-thru all via the Burger King app! The food was lovely, hot and fulfilling. My only issues were having to park up and wait 10 mins despite there being no one else in drive-thru. Was handed a drink but had to ask for a straw and was given no napkins. Despite this, it was a better experience than previous times. Will give them another go sometime!

it was nice and clean, food was good and staff friendly

Supposed to open at 11am , stood outside with another couple for 10 mins waiting to go inside . Eventually my husband went to the drive thru in his wheelchair and asked when they were opening only to be told they weren't opening yet. No explanation, so they lost 4 people's order. When I went another day the staff were just sitting about any weren't in a hurry to serve and got order wrong even though we were only people there . Won't go again

Terrible service. Cant even handle more than 3 cars in the drivethru before thinking theyre running a concentration camp and demanding people to park in stupid spots. Spent over £8 for loaded fries and chicken nuggets, waited 25 mins in the car park before a guy finally brings us cold fries and nuggets.

The food was nice. Friendly staff. It was clean inside. Pleased overall with my experience

Chicken royal cheese loaded chips very nice

I used to go here often when it was KFC. It was never up to par. When burger king opened I was happy due to loving burger king more. It was okay when it first opened. But since it's new manager has come in, the restaurant has been turned around. The staff are friendly and are always looking busy. They are happy to help with anything.

I used to go here often when it was KFC. It was never up to par. When burger king opened I was happy due to loving burger king more. It was okay when it first opened. But since it's new manager has come in, the restaurant has been turned around. The staff are friendly and are always looking busy. They are happy to help with anything.

Burger cold and horrible. Ordered a meal and some loaded fries, but didn't get any normal fries but got charged for both. This is not the first time but it is the last. Bring back KFC!!

Thank you so much for the excellent Service Today. It was our first visit to you. We will definitely be coming back.

Ordered burger for delivery, it arrived stone cold

Things are changing a lot when it's over 12 quid for a burger fries and coke. Equally surprising is that it took 10 minutes + to provide a burger. I won't be returning

Run out of regular coke ,run out of tango ,no diet coke .only Coke zero .paid for regular coke with sugar tax but got Coke zero .cheese burger was Luke warm .next time I'll go maccys across the road

Food looked and tasted as if it was waiting for a customer to come in. Nothing like the photos.

Very clean. Staff helpful. One of the best burger Kings we have eaten in

My husband chose to go here, we ordered our food via self service touch screen order in store. My husband ordered a double bacon cheeseburger whilst I chose a different burger, we paid for our meal then stood near the counter to collect our meal. As we were waiting we could see the staff preparing our burgers, they wore no gloves and we watched the person preparing our burgers, constantly wipe his hands on his trousers, he scratched his head and wiped his face and at no point washed his hands. After seeing this I decided that I no longer wanted my food and went to the counter and spoke to staff and requested a refund stating my reasons. The staff member stated that it may be difficult sort my refund as they no longer did a bacon double cheeseburger and this was not programmed in the till. I explained that I had ordered it via their self service machines and did expect a refund as they had sold me the product. The staff member did sort me a full refund however I am very disappointed in the customer service and the hygiene practices within the store.

Great food, great service, great facilities.

Arrived a little before 9:30, saw 2 people being told they had to leave - whilst still eating their food, and then the man proceeded to lock the door before we could even get there. Kicked people out and wouldn't let us in, way before they're meant to be shut!

Called in for a quick bite to eat

Not thr best to be honest. Food wasn't the hottest but will try again.

There is a lots of talk about this place, I have to say what nice experience my daughter I had this evening. Clean, staff were very helpful and burgers were spot on. Una experiencia muy diferente, muy limpio, buenas amburguesas y el personal muy amable.

I used to really enjoy BK, but compared to other "fast food" joints this one is far too expensive to be anything other than a treat now. The food is OK.. nothing special nothing out of this world. Staff don't seem overly enthusiastic due to it not appearing to very busy even at times you would expect. Where a double whopper medium meal now costs a tenner.. its going to be a while before I go back,

Small burger king lovely staff and very fresh and hot tasty food best I've had in a long time and I went 3 times while on holiday.

Fajne miejsce dobre burgery Polecam

Called in on way to Aberystwyth. Perfect place for a break after a long drive.

I am temporarily disabled with a broken ankle . on arriving parking was easy so my husband started to push me into the restaurant we were met by a lovely young lady worker whom not only asked if we were ok she opened the doors for us and as my first port of call was the loo she took me through there for the key and made sure I was able to access the disabled toilet . We made our order and wanted to sit outside once we collected it ,the same young lady opened the doors for us again and made sure we were ok. People out down these fast-food joints but with Service like that we would certainly go again . Well done workers at Newtown branch .

A lot cleaner than KFC used to be. I did click and collect and didn't have to wait to long. Food was hot and fresh. I only had vegan nuggets and cheese bites but I enjoyed it with spicy mayo

Kinda depressing. Very impersonal. Cheap enough. They had some new vegetarian options on the menu, but they weren't great. Nothing actually wrong, it's just... You know... Burger King

Anything other than the Whopper is tiny. The kids were left disappointed. Not sure we will be back.

Wanted something quick during a long journey it wasn't particularly quick and everything seemed really salty.

Second visit and it was as bad as the first. Self ordering machines were not working but you did not know this until you tried to pay. Ended up ordering at the counter with a member of staff that did not want to be there judging by her tone. After a 15 minute wait we got our food (Burger King needs to look up what Fast Food means). Burger was warm, onions in the burger were stone cold as were the chips. While we were eating our cold food 3 people came in and tried to use the self ordering machines and at no point did a member of staff point out that they were not working. Avoid this place and use McDonalds over the road.

A clean, new restaurant with a drive-through and small car park, not immediately visible from the main road. Service inside was surprisingly unhurried, even for a lunch time but this may be due to prioritising the busier drive-through. Whatever soft drink you order, you will receive a cup to fill at the Coca-Cola Freestyle machines. There's nothing to say you can or can't refill your cup and no one stopped me when I did. A relatively new fast food outlet for Newtown, located across the road from a well established competitor. The previous outlet on this site closed after a short time so we'll see if Burger King survives.

Every time I order here I get the wrong items, happened one too many times now and I'm NEVER even given a receipt and napkins with my food so I can't even find the number to ring and complain or even check what the special ed blonde girl with tattoos put on my order. How hard is it to make a burger or just listen to your customers. Not to mention the chips are always cold too.

I have been here twice, I won't be back! My first visit I wanted a beef burger with bacon, cheese and an extra chicken burger, after spending nearly 10mins discussing this with the person on the drive through and her asking the manager it was decided that it couldn't be don't, so I settled for something else. The person I was with wanted a plain cheese burger, they said they do a 99p cheeseburger, out of curiousity I asked if I could add bacon and a chicken burger to that, with a over cheery response the girl said of course you can it's a completely customisable burger 🤦. I just responded with so you can do what I asked for 10mins ago! After a pause she said I suppose we can! I settled for what I ordered and drove around to the next window to collect my order, I had to wait 10mins at this window for 2 basic burgers, I wasn't given a receipt so I could leave feedback. I didn't leave the car park to eat out order, it was cold with little flavour! My second visit I ordered my customised order and a double bacon XL had to wait 10mins again, our food wasn't even Luke warm this time and again tastless. Staff were gormless and I wasn't allowed to pay cash (legal tender)!! I will never return to this branch! I have eaten at other burger king stores and they have been ok! I have found out that they have employed all the old staff from KFC which closed because they couldn't make it pay, the reviews for KFC we're less than poor mostly about the staff. I can see why McDonald's over the road is always busy and Burger King is quiet. My advise is stay away if you want food that is even remotely edible!

Burger wise far from cheap. And a years worth of salt intake on a really small bag of fries.

Went to newtown powys Burger King. Nobody at the window to take order. Sat waiting 34 degrees 3 cars in front took almost 30 minutes to get what I wanted. Asked the girl why the wait and she said they had a busy day no apologies for the wait .Not Happy at all will not be going back very disappointing 😕

Proper burgers, great fries. Great service

What I like is the ability to order from the mobile phone and the Chilli Cheese bites are just so tasty. :-)

Omg what an experience just been there fancied a burger instead ov a roast only me and 1 girl at desk nobody else in there I only ordered a double whopper and fries took half an hour the girl behind the counter louise Mitchell was abusive to her new member of staff only been there 2 days bless him screaming orders at him!!! Defo take Ur money 2 mins away to the big M

Slow service can never get ordet right

Freindly staff and food was hot had to wait about 10 minutes but worth the wait to get freshly cooked food

First visit to burger king and the last ordered one meal and some chicken fries, at nearly £10 it's very expensive. On returning home found out I had a very small burger and a few chips and a coke. The meal I ordered was supposed to be a king-size with some cheese bits. What a rip off can't see it being around long if they keep making these mistakes. They haven't been open long and all reviews seem to be rubbish.

Would have been zero stars, the machine to order wasn't working so we asked for help, the look of disgust off the workers there because they actually had to do their job was out of this world, the family and I turned around and walked out, we will not be returning to this shocking establishment, get some proper staff

Went into drive thro ordered then paid told us to park up and wait and wait hatch was closed then he arrived sorry no onion rings can have something else. Finally food arrived chicken burger cold chips v hot not happy going same way as kfc

I was looking forward to going to burger King but they close at 9pm what use is that, and they do not do mobile orders so how are you meant to get the offers on the app, will stick with McDonald's

A welcomed stop. Customer assistance was very helpful. Food was okay

Clean and tidy. Friendly staff.

Only ever take away, excellent good and service

Cold, disgusting, complained that burger was cold, employee took it into the back and put it in the microwave instead of making a new one and after been microwaved it was to hot to eat also the cheese was melted to the point it wasnt there the whole thing was inedeble

Really good service. Everything correct and as expected. Thanks

Ordered a whopper meal. Burger was cold. Fries were cold and had clearly been left standing. Coffee luke warm at best and staff not using gloves to handle food. Attempted to leave feedback on webpage in the hope that my free whopper would be hot and surprise surprise webpage not accessible says it all ! AVOID

Waited 15 mins at drive thru and there was no one else there! Only then to receive the wrong order. Went back and got a refund which they weren't nice about

Absolutely disgraceful, my hubby had a burger with bacon in it. The bacon bits were cold almost frozen like on a warm bun. They did change it for him to something different but there is a huge discrepancy between the food they serve and the prices. Never again. It’s not like how Burgar King use to be…… Such a shame!!!! Steve & Karen

Came here today for something to eat, never tried Burger King before and it’s put me off trying again. Food didn’t have much taste too it and the burger was burned, weren’t asked if we wanted any sauces or told where the napkins were and just overall disappointment. Way over priced for what we got

Disgusting cold, dry, no salad tiny burgers. The staff are awful! I can only assume they have kept on all the useless staff that worked for KFC? Hench the reason it closed down. Person in front of me asked oiw long would his order be? As he had been waiting a while.. the reply he got... Haven't a clue mate!!! They couldn't put a simple meal together between 4 or 5 staff. It was like being in a room full of clowns, twice got my order wrong I could not believe how small the LARGE meals are. First and last visit for this branch.. How do they expect this place to last if non of the staff don't have any training.... won't be long before this closes down again.

One order and unfortunately it was wrong but we were drive through heading to a film. Ordered a double bacon cheese burger, paid for that but got a kids cheese burger, right drink and chips. Can't see how to contact store direct. Bought about 3.15 today.

Don't accept cash , card only would avoid

Firt time visiting Burger Kind. Very disappointed. We was eating in. 1st table was very wet needed get tissue to wipe it. Food was cold,chiken nuggets very greasy and didn't taste nice( felt like there were cooked in old oli as it had black spots in nuggets) . Fries was nice. Burgers wasn't juicy.

Lovely clean store food was OK but not brilliant was not hot enough for me

Don’t leave reviews often, but nicely surprised and impressed with the service just now. Which I have felt has been lacking in Newtown in general lately. Order 7331, friendly and polite from both staff members who served me, fast with my order and food piping hot and fresh.