Burger King in Thurrock

Was in there Friday (10.01.25) and saw one member of staff rushing about doing everything at once. trying to serve customers and delivery drivers all at the same time. I also only saw one person making burgers at the back. While this was happening I could see who I think was the manager at the very back sat down on his phone.

Drinks was placed with the food and with it being -2 outside the food was stone cold! the lady said something as she was only handed one bag, she was told they was inside the bag smh.

ŵasnt delivered courriervextremely rude didn't have a code so wouldn't let me have the food my emsil playing up so now I have payed the money and have no food cant speak to anyone I'm so mad had someone b from just eat rudely put the phone down on me I will never ever use your service again

Very.good.food.and.nice.drings.toilets.avilebale.

Food served in is different from the food delivered. Recently ordered chicken nuggets for delivery, and they were at least twice fried, actually deep-fried, crunchy to the core! If you don't face the customer, should you serve him leftovers?

everything but the ice cream i ordered came but the food was still very warm

Fast service and fresh food, staffs are also very polite and friendly

Went to get a takeaway at 8 pm . Shutters down , staff inside. Not the first time.

NEVER GOT FOOD. MISLED BY DRIVER

2 stupid young boys serving there should be fired.I paid 5.29£ a kids meal,cheeseburger and What I got was some chips and 4x chi ken nuggets in the box.rubbish serving.Burger King in Grays.Essex

Order never arrived with no update on site just showed preparing for over 2 hours

This is the 3rd time I’ve ordered from this branch and like the last two things mes my order arrived looking like something out of the trash 🤢 Every other branch seems to serve their food looking delicious so why is Grays branch always serving crap?? Never again It’s not giving me an option to add pics but I’ll be sure to add it to Google images

Today, I walked in and then straight out! Why? Lots of kids sitting there on the tables! smoking/vaping looking threatening to other customers. They were not even eating there. I don't understand why they were allowed to be there. Not a nice atmosphere.

I was in a hurry so chanced a visit to the town centre. The doorway was blocked by some wannabe gangster types who it seems had just been inside making everyone working there glad they hadn't phoned in sick. Once past them..the food was nice, the staff were surprisingly chipper all things considered and everything I ordered was available. It was clean but felt very dated.

Very unhappy. Delivery driver refused to come to my door so had to go outside to them and collect my food

Fresh fries 🍟 and burgers was fresh and tasty 😋🤤

Burger King sell quality & tasty meat burger.

30,09,2024 at 1.30 I was racially discriminated against. I was stood there at least 5 minutes before anyone else got there I was not greeted or welcomed, then as soon as someone of the same race as the employee comes along they are served instantly and I am continually ignored. I have walked out of the burger king and will never step another foot in there. Terrible.

Order was cold and never got the mayo

app said food was delivered but it never turned up. disgusted with this service and won't be using just eat again.

Food arrived on time but items were cold

Very tasty food and the delivery driver was very polite.

it was not hot food on delivery

food missing on order. no redund

Never showed up but marked as delivered

Food was an hour and half late and so cold

Food arrived stone cold meals and sides

The burgers we ordered were nothing like the size shown in the image. They were tiny compared to what was advertised, the burger also didn't hae any sauce on it and was completely dry, same with the onion rings. Overall, the meal was not very good other than the chips

Food was cold and watched the dilivery rider go past my house to a different address first, not happy

Paid for a meal deal and did not receive my drink , how can you charge a service charge when I did not get what I have paid for. Really bad service

I was expecting a bit more tomatoes and sauce but it's ok.

I have not received my order what do l do, it’s saying it’s been delivered

It's burger King sometimes it's ok something it's like eating carbord

Incorrect order. Cheese in burger and no drinks!

The girl who served me was so kind and very helpful.

I think this was my first Burger King restaurant that I give a bad review And I wouldn't go there again,the fries and the drink had a bad taste the burger was ok , Even I used the 5.99 deal without getting anything extra I was charged 6.15 and when I was asking for mayonnaise it cost extra 30p which I find it weird as in other burger king restaurants you get free mayo/ketchup

I requested plain chicken fries as my son has an eating disorder. This was ignored and the chicken fries were not plain so ended up in the bin.

Ordered at 13:03hrs and was at least 2nd delivery on the route. My food had to be reheated in the microwave. Not what I was hoping for…

Ordered via the app and the person serving (Ewelina) was extremely polite and helpful.

Paid for sauces and never got them. Very poor service

The fold was cold and arrived later than expected. I'd like a full refund.

Food was cold. The delivery driver actually arrived but went on to another delivery before coming back with my delivery. Don't expect food to be freezing cold and inedable.

Delivery was fast but the food was very cold and a waste of £35

Took too long and food was cold

BurgerKing always miss something off my order

Loved when the driver could not find the address. Very helpful.

Courier couldn't find address - we couldn't understand each other on phone - food delivered was cold

My son chose Burger King for his birthday meal. Although it arrived on time, the food was cold, and reheated, the fries inedible, nuggets rubbery and both burgers were given to the dog, at £50 that was paid for this meal, I would have expected more. Extreme prices for fit for the bin food.

All food cold, extra bacon ordered for burgers was missing. Not gonna bother with burger king again, fed up wasting money.

Both burgers were stone cold like they hadn’t been put in a thermal bag just strapped on back of bike

Second time they've delivered the wrong food.

Always Rachel doing the best job to everyone be happy and feed. Lovely attention to the Costumer service.

I can't eat the burger I ordered, it's got cheese in it. The burger description & ingredients mentioned NOTHING about cheese.

The guy was very friendly and polite

Very polite delivery person . Thanks 😊

Arrived on time but items missing

Was cold and sent me the wrong item ordered steakhouse angus you sent chicken with bacon burger

I can’t leave any stars because I didn’t receive my order and still haven’t had any feedback

Order not complete. Large fries missing.

Food was cold and fries tasted stale like they had been sat around for ages. This order felt like such a waste of money - over £25 for a couple of burger meals and poor quality at that.

Didn't like it. Food wasn't all that 😒 🙄 B-

Good place to grab something to eat fast. Prices are higher than other burger King. No refill on drinks

Whenever I order food from Burger King in Grays shopping centre I never complain. The staff are always polite and serve my food in quick time.

Our order wasn’t delivered but in the app is shown like delivered. As well very annoying and stupid people are working at customer service, they can’t talk normal. I am unhappy with this.

Thing’s missing on our burgers and everything was cold. Delivery was on time though

Usually this place is nice but as of recent april 2023 they hired new staff who have dropped the standards of the service. Now you might aswell just have a morrisons meal deal, tastes the same

not sent the complete/correct order

Food tasted like it had been cooked and left and warmed up, chips like cardboard and burger not that hot

Visited Burger King in Grays. Located in Grays Shopping Center next to Costa Coffee. Spacious seating facility. Clean, well organised shop floor with friendly, excellent customer service. Coffee machine was not working which can happen, friendly staff offered me alternative drinks available. Very good experience- if you like Burger King, then this Burger King at Grays town center is a must visit.

Have eaten here a couple of times. Last 2 times the uns on my burgers were stale nit good at all !!! Always s chool kids blocking entrance or just sitting inside that haven't ordered anything.

Closed at 937. While google profile says 10pm

Картошка фри в норме, бургер никакой, не вкусный, нет соли, нет перца, нет соуса.Булка вся крошится.Кофе ,как вода.

Ordered from here, food was cold, tasteless and small portions Seemed like it had been sat around for a few hours and cost over £28 for two burgers and 20 nuggets. Never again!

Not much help with dietary needs but the server did try her best to help us.

Food was cold, i had to reheat in microwave, awful…waste of money

The staffs were lovely and kind😘.

Food was fast and fantastic. Much better than McDonald’s or kfc. Highly recommend 👍

Staff was friendly and burger was hot and fresh

Wish we could tip thru the app

Called and said he was outside when he was still 5 mins away

Food was stone cold, burgers were cold to touch and cost us £47!! Won’t do that again..

The lady at the till was very friendly and did a nice service

Disgusting freezing cold and wet !

Ordered food online wanted to call and talk about my order and my number got blocked without even ringing, tried my wife's phone same thing happened.... Burger king how the hell would you explain that?

I called to the restaurant to ask about my order and i was blocked then I tried from my husband phone they blocked him too! Food arrived completely cold!

Food was ok , expensive for what you get

This is a joke?! Paid over 17 quid for burger smaller than a box of matches,, never again!

Very happy with the service provided

Unbelievable, cold and inedible

£9.49 worth of food was missing from my order. A chicken royale meal was missing.

Delivery was late with stone cold food

I was served by Rachael today food was hot and tasted nice and service was excellent the server is a credit to your team

Love my burger King but this place has an odd atmosphere.

Why can't charge phone? No even one socket

Fantastic Service and excellent food

This place should be shut down. Filthy tables and floor. Avoid

Good burgers nice fries clean and you get served quickly

The burger was cold but still very yummy

I ordered 2 menus and from both of them I had the chips and the bottle of fanta missing! And it's the second time when this happens! This was definitely the last time I ordered from Burger King

Not happy at all. The chips were cold on both meals and my daughters double cheese burger which I asked for to be with no sauce and no pickles had both in! Tried to get hold of someone on the phone and no answer. Would like a part refund please