Burger King in Croydon

Mark customer service is top notch and I’m having good time here when every I come Thank you mark..c u tomorrow

I placed an order of a family party2 and it was supposed to come 3 burgers but it just came 2. Really disappointed

The shift manager Mark seemed very friendly and helpful. The food was delicious and timely. Perfect for a quick meal while you wait for your train at the station.

Rani was very helpful and provided excellent customer service

Mamun was super friendly and quick service

Mamun did well served and help me a lot.

Mark always looks after me,great customer service and knows what i like,food always hot the way i like it

Great Burger King, the food is always top quality and the staff are always super friendly and kind which is really appreciated and beyond what you’d usually expect at a fast food place. Afroza is particularly lovely.

Mamun is very kind and helpful.

Nowhere to sit 🙁 there's literally only 3 seats

I did not my full order, I would appreciate it if I was called to let me know what options aren’t available.

So expensive, has different price with other branches!!! Poor service

AFROZA was very friendly and nothin was too much trouble

Where is my chicken royal?! This happens every time I order and I’m starving 😭

Rani! Was very friendly and kind and gave me an excellent service.

Manun great manager friendly service

It was quick and easy I went to the till served by Rani with no issues. Takeaway for the train ride.

Rani provided good customer service.

Great service, friendly personal. Thank you Rani for your hard work

burger cold!!! burger bun dry and stale!!! disappointed!!!

Want to thank Afroza, she delivered nothing but 5* services from my arrival to my departure

I order here chicken royale meal and I like how the cook it. Because not in all burger king’s such good chicken.

Aforza was so lovely and friendly, customer service was exceptional. Always lovely to see a smiley friendly face to accompany the good fast food. Well done guys and keep up the good work 🤗

Great and professional approach by Rani . And burger was good as usual

I just place order for crispy chicken. Is burn and dry the lady who packed the order that was supposed to be eaten on the spot put it in a bag and poured fries on top. the tables were dirty and there was no trash can to get rid of the remains of the not delicious burger

Mamun very helpful and smiley as always

Mamun give me well service today.

Arfoza is an amazing person. Excellent service

We placed an order for two meals and loaded fries, but to our disappointment, everything arrived in less than 3 mns but cold. Despite being the only customers in the store, the service was terrible.

did not add the cheese i paid for

Let me take you on a journey of horrors. Working all day for GCSE results and enrolment as A.Principal I finished at 10 p.m. The only place open was BK East Croydon Station, to eat something at 11:30 p.m. I order a burger at the kiosk and it offers me the option to remove pickle and cheese, add bacon and keep the ketchup. That's it. I add large fries and a large drink without ice. It all starts well, one server (shift manager) asks if I want some ice and does what I ask - just a little. I get home and discover mustard in the burger which isn't listed when ordering and a handful of fries thrown at the bottom of the bag (see picture).I return and don't receive an apology, the manager is doing paperwork and barely acknowledges me. One man tells me it is a children's burger (apparently) and mustard is part of it. Despite this not being listed anywhere the swift replacement by others seemed good. I get home, and discover pickle in the hamburger. I return a SECOND time and receive attitude from all three members of staff in their unique ways. No apology at all for my second trip. One man speaks with bluntness cutting through my complaint and then talk over me to others on purpose. The female manager accuses me of not removing pickle on my order despite the receipt clearly showing this, thus I am now labelled a liar. She claims mustard is listed at the kiosk, despite this absolutely not being the case. She then hides behind the grill refusing to speak to me. The second man tries to add reason to her argument but only makes it worse. He actually said, and I quote, "You could have just taken the pickle out". When I pointed out that the person could be allergic - he asked me if I was "throwing caution to the wind" and whether I have an Epipen. Incredible. The point was clearly lost on him. Alasdair Murdoch - it is time to review this BK. Dangerous attitudes to food health and safety, appalling customer service and twice proven incompetence in one simple order. I rarely complain - the first time I was tolerant, the second I was robust but polite. Obvious soft customer service skills would have started with a brief apology, swift replacement of fries and burger - on my way. No. I was drawn into an actual debate with one server (shift manager on 22.08.2024) who tried to suggest I was to blame somehow. This needed to be written - I cannot be the only person who has experienced poor attitude and incompetence from three servers at the same time. Incredible.

Food hot and delicious. Delivery great, polite friendly staff

Rani and his staff were extremely polite and professional. Customer service skills were immaculate. Friendly and hygienic

Decent service but can be quite slow due to the small number of staff. Very limited facilities for eating in due to the limited number of seats.

WITHOUT A DOUBT THE WORST BURGER KING I HAVE EVER HAD. THE CHIPS WERE NOTHING BUT SALT WITH CHIPS IN IT AND THE DOUBLE WHOPPER BURGER WAS COLD AND VERY GREASY. I ORDERED NO PICKLES AND ONIONS AND IT LOOKS LIKE THEY JUST TOOK ONE THAT WAS ALREADY MADE AND OPENED IT AND REMOVED THE ITEMS BECAUSE IT CERTAINLY WASN'T A FRESH BURGER. I JUST COULD NOT EAT THE ENTIRE BURGER OR MEAL FOR THAT MATTER.

Everything was good, but we had one burger missing. I’m really not happy as I paid £7 something for one burger.

Took two hours to get to me, and was cold! Absolutely gutted that I ordered from here.

Great place to grab a quick bite in and out of East Croydon station. Great service by Mark!

Instead of sprite, the staff gave me a sparkling water for my whopper meal.

Mark was very friendly and affable, great service

Mark customer service are very good

Mark understood the customer service Does price too high

Mamun give me well service today.

It wasn’t a saag aloo it tasted more like a palak paneer, as a saag aloo don’t have cheese in it

Arrived 20 mins early but the burgers and fries were hot and the hotel we're staying at is about 15 mins walking distance away. Used to order in this East Croydon branch about 10 years ago for my train journey and pleased to say the food still tastes great.

They do a deal but don't give you the sides I got 2 single woppers even when I paid for doubles

Maxum is the best.and excellent service

First order went missing second order no chips or onion rings….

Served by Mark - easy ordering, speedy, fresh good clean store

Great service, great food, and service from mark was especially helpful :)

Mark customer service was fantastic

Visited Burger King today, Mark’s customer service was really good. The food was fresh and hot, will come again for sure!

Excellent Assistance from Mark and Team today always kind and helpful

Food was hot and special Mention to Mr.Mark the Shift manager. He was amazing. Cooperative, professional and courteous

Mamun was very friendly great servicr

Afroza was very lovely ameda was wonderful also. Very lovely customer service. Top notch 👌 👏

even though the food was on time it was stone cold so probably not fresh !!! Not impressed 😕

Always quick and the food is always fresh!

Afro a brilliant burger rani very good Paloma good at count cash Paloma

Overpriced Low quality food/drink

I love the customer service and the food is always delicious

Mark was super helpful. Great experience today.

Mark is very polite, efficient and patient with order changes. Quality service that makes a difference to your day :)

Probably the greatest meal I’ve ever eaten

MARK customer was good and I woul be back here

Carnage, nothing working, disinterested staff, long wait.

Best Burger King in the country - always on time - quality food and never miss the train. Mark is a great shift manager

Mark and Afroza great service thank you :)

Mark was great fast service top guy

the customer service was perfect!! Mark and Afroza was really helpful, welcoming and ha d a positive attitude. Communication was clear and concise. my food was served fresh. the place was clean and the process of ordering my food was straight forward.will definitely come back again!

Instead of ordered Coca Cola Zero? Original was delivered

Mamun always kind to costumer and always happy

Great attentive staff, fantastic location , quick service

Mark was amazing. Great service

Mark was lovely and gave me the best service

Afroza was very friendly and welcoming with great service

Mark has brilliant. Second to none. I would definitely come back to his shop in East Croydon

Nice staff at the restaurant. Mark was very friendly in assisting me throughout the entire experience.

Abigail was extremely helpful with my order

Attended by friendly staff, big shoutout to Mark

Great efficient service, mark was really kind

the staff were really nice and friendly, greeting me as soon as I walked in. They ensured that my food and drinks were packaged efficiently and conveniently it only took 5 minutes for 3 meals to be made. I would recommend if you are in a rush and went a quick meal to take on the train or in your way home!

Really good and helpful staff 🫡

Mr mark customer service is very good. And the dining area was very clean and tidy. The food was hot and fresh, i would definetly return and reccommend

Great atmosphere, nice service thanks Mark.

Mark customer service was amazing very tidy environment. The store was clean and everyone was welcoming also afroza was willing to help me when I needed help

Mark was fantastic in his service. Excellent guy

The staff were friendly. Afroza served me and was really helpful aswell as gave me my food super quickly.

Great place to eat, convenient & cheap. Afroza was quick & helpful. 5 star would recommend

A very good service. Excellent customer service. The lady her name is Afroza b. She was very bubbly. The way she survived me it was excellent. I would definitely go back too the store

Afrozas service was really nice. Thank you.

Abigail is lovely and super friendly. Food came out so quickly

Very friendly team and great service.

Very clean environment, Abigail was very helpful and friendly and fast service 🙌

Mark was lovely and his customer service is amazing. Food was hot and fresh. The dining area was clean and presentable. Will defo come back !!

Food was hot and fresh and Mark was amazing. Cheers!

Hot and fresh. Perfectly clean outlet and great service as always. Especially from Mark.

Excellent service by Ablgail . Food was great.

Clean. Great Service. Food delivered fast and was really tasty.

Please add mobile ordering via the app. Very inconvenient that it doesn't work.