Burger King in Walsall

Food was great, staff were fantastic, welcoming and very friendly and helpful

Came here for the first time today (20th April 2025) with my niece, and I have to say I am utterly disgusted with the service and staff! First off all we did a table service order, therefore it should be brought to the table, however the young guy on the till, shouted me and just pointed at the order for me to collect it off him, I asked why when it was table service, he said "I didn't realise" but said it with an attitude, now had I had a disability that I couldn't walk to the counter would he have still expect me to collect it from the counter?? Secondly, my niece ordered the 20 box of chili bites, she picked it up and some of them fell out the bottom on the floor, I took it to the guy and told him what happened so they replaced the contents, gave it back to me and sarcastically said "you need to hold it from the bottom love"... she then went to ask him for some mayonnaise dips, he told her 30p!! Then chucked a load of tomato ketchup at her and said "have some of these instead". I went to the guy and asked why the charge for Mayonnaise when I'd just paid over £36 for the whole order!!, my niece also chose no lettuce on her burger, it came with lettuce! It's absolutely disgusting, I also ordered large fries with my meal, only small fries were put with the order! Oh and not forgetting the way he spoke to me when giving me my drink cup for the self service drinks machine. They all stood around laughing and sniggering, his attitude was Purley disgusting, and whom I think was the manager stared me out until he left the building, had a very smug persona about him. This has upset myself and my niece, there is really no need for the attitude and the smugness from them. We certainly won't be returning. Maybe employ older, more respectful staff, you have a bunch of kids working for you who have no customer service skills whatsoever. I am a recruitment manager and strongly disagree with your staff.

Pleased with the customer service lovely and clean restaurant and friend staff highly recommended

Worst customer service i have ever received. Waited 45 minutes, nothing. I had to get up and complain about the fact i was going to get fined on the car park that was 60 minutes max, until they said they’d do it now. Had the cups thrown at me to fill up myself and uber eats orders were in and out. Food was also cold. Do not recommend.

Dropped by earlier today and things have improved a lot since my last visit, no more trash on the tables and good food. Service was a little slow but staff are polite.

Great customer service Food was hot and fresh great atmosphere

I had an issue with my order and I can't get up because up my disability and they turned there phones off there number doesn't work bad, very ridiculous tried 3 days to call

Our local burger king has been ruined by having to use self service tills in a store that never has a queue. Ridiculous as the damn things keep begging at you if you want more. No I just want to order my meal.

Smallest loaded fries and cold whopper. Clearly delivery took priority

Great team and management on site...friendly and helpfully

Great service. Special thanks to amanager Atikur for handling a miscommunication error so efficiently and seeing to our order being fulfilled. And Staff who were proactive enough to come out and make sure everything was in order. Great service

Great service, staff was polite and efficient, the food was delicious

Staff are amazing good food great service

Food was fast,hot and fresh. Also costumer service was amazing.

Sunday 13th october 2024 Visited Burger King in leamore today. Thank you for a very good overall dining experience with very nice pleasant and clean surroundings and very friendly staff. Thank you 😊

Wrong food made us wait for 15 mins terrible grammar on signs worst Burger King ever

Raw food sent... spoke to manager just waved it off as just eat will sort it for you

Great service. And friendly staff

Clean tidy and freshly cooked. Toilets were in good condition too. What more could you ask for?

Its our only Burger King for miles so we feel obligated to go to this one. The Staff are always unhappy and look 'fed up' either it be drive thru or eat in. Getting your order wrong should become a sign of theirs as its always incorrect. Its not a cheap meal, so your expectation of being filled up is a let down. Chips are scarce and sides like nuggets and onion rings are dry, processed & tastless. Its never changed for years. Such a shame as the venues location is perfect to make a huge trade.

Food was cold , fries not fresh , bacon disgusting, first and last time went there

Very good service hygienic atmosphere and delicious food .Staff was also very friendly the look after the customer very well

Ordered online to collect for the first time. Order was ready when I got there. Food was hot. Friendly staff. Easy to park.

Great customer service and excellent food. I enjoyed every single bit of it!!!

Worst service ever came in a couple days ago and got served by this fat ginger lad and this short manager with scruffy hair and they got my order completely wrong and the food was disgusting and burnt was pretty much inedible wouldn’t even give me a refund on the order either and they even watched me throw it all in the bin after I left as well think they need some training esspercialy that manger had NO CUSTOMER SERVICE WHAT SO EVER put me off takeout for ages no wonder this place is always dead and everyone goes to maccie D’s think the mangers name was Andrew or something like that was the fact that it also cost me £45 for a couple meals

This is definitely my last visit to the Leamore, Walsall branch. I have lived approximately 2 miles from this location for 5 years. Have ordered from here, maybe 7 times in total, and every time I do, I say I am not returning. Last night was the final straw. When I order Onion Rings, they are usually reheated and dried out. On my previous visit, I was sitting inside to eat with my husband and grandson. There is no excuse to reheat onion rings. Freshly cooked would have sufficed regarding a wait - not that it takes long to deep fat fry onion rings. I ended up taking them back. I could tell that the young gentleman who dealt with my complaint was also embarrassed by the state of these overcooked rings. Burgers are as bad. They are barely look warm. I truly do not understand why? When you go there, there are NEVER any other customers, inside nor at the drive thru. So why?? Why is there a need to have foods sitting / waiting under a heat lamp, on the chance that customers come. This branch is never busy, I'm surprised it is still open! Me personally do not mind the few minutes wait to have freshly cooked food. Freshly cooked to order means less wastage as less returns and complaints. Last night, for once, upon driving home 5 minutes, the onion rings were still too hot to eat (freshly cooked obviously) but the double bacon cheese burger was barely warm. No cold salad to reduce the heat, just the cheese and bacon, which usually holds the heat. It's such a shame as a few of the counter staff are really pleasant to deal with. It's the food preppers that badly let it all down.

The food was disgusting and the service was terrible I was very disappointed and impressed with my food and service.

The employes was amazing and did excellent service, they were very welcoming and kind, the food was amazing and delicious I will definitely be returning it it my fav burger king in bloxwich/leasure

All of the staff are very polite and the girl is very good at her job and all the boys especially the manager Alan law Is very good they always give outstanding service I love going there and having food

Staff very polite service was fast clean areas also service with a smile

The worst food I have ever tasted. Cold, microwaved bacon. For 40 pound. Honestly it should Be illegal to show pictures of the food you show and serve the discusting food you served. Least with mc Donald’s or KFC you actually get a decent meal. So so angry I chose to spend 40 pound here, should have just flushed the money down the toilet. SHOULD BE ILLEGAL!!!!

Great experience staff friendly and helpful

Very great service and fast food all staff friendly will be going back and fresh food

Always a great meal. Staff polite and friendly atmosphere

Ordered food and it was stone cold They forgot my tango drink Had nothing to drink with the food as I am allergic to tap water couldn’t take my medication due to forgetting my drink Rang the shop and 20 minutes it took them to answer phone And was brushed off with We were busy what on a Tuesday night And bussy is your excuse to forget to deliver my drink with my food That’s a poor bad excuse Look on your staff to double check the order It’s flared my mental health up It’s not just about the drink What about I got no drink to get me threw the night and no medicine I can take it’s a big impact on my night to get threw to your stupid staff error Disgusting angry disappointed

I orderd a meal on Uber, and to be honest it was shocking !!!!! To say the least I had 2x missing items my dip and Dorito sticks and should of came with a large chips but it was more like a kids small I’m so angry 😤 the staff need to pay more attention !!!!

The overall experience is pleasant, I come here quite often and food is always served quickly and is very hot, the staff are friendly, etc

Amazing service. Big thanks to Nicole for being so kid to my child. Burger kind hats amazing.

Great service and nice polite staff. Food was prepared quickly and of course delicious. Without a doubt, would recommend to anyone

Love the food very friendly staff

Although I had to wait, I was given nice hot food (which was worth the wait). However, I had to return as they'd given a wrong item - was told I ordered the wrong item but the person wasn't very clear on the drive thro speaker amd I definitely know what I ordered. Offered to pay the upgrade price for additional item but was told it couldn't be done! Needs some more customer service training (think it may have been a ginger haired guy).

2 whopper meals. Both burgers and the fries were cold. Drinks were flat

Had a great meal in there and the staff were friendly

Met a customer here to sell a couple of clone watches🫠.he got a bargain at £150 a pop with the boxed n.paperwork but i got ripped for the food. Clean place..friendly staff..speedy service..food was fresh👌 rip off though.. dunno how theyr still in business charging 6.99 for a 5" chicken burger😮

Shocking service , first time at this one , took 15mins at drive thru with no other cars 🤔, never again, looks like there understaffed