Brownhills Desserts in Walsall

Fantastic desserts, cakes and cookie doughs. They are absolutely amazing, best ones iv had compared to other dessert shops and we have plenty here up north, dont know what everybody is complaining about in these reviews. Absolutely nothing to complain here

10/10 Desserts always! Cakes are always soft and fluffy! Best rainbow cake ive had so far🌈🙌🏼

Using policy as an underarm to discriminate against individuals with allergies is not okay. I wait an hour for my food I then get a call to say that they can’t do the milkshake without milk, I inform them that I was happy with sorbet instead which he confirmed was fine. He then calls me back and says that they cannot do the order because policy is that if they can’t cater then they shouldn’t, but sending sorbet instead is catering! It was not a matter of can’t it was a matter of won’t, I have been a loyal customer for years and have never had an issue such as this before. For a dessert shop the staff are anything but sweet! Avoid at all costs!

The food looked messy it was tasteless and some how not remotely sweet the desserts were awful the milkshake tasted like nothing honestly a put of for desserts and waste of money

We got milkshakes on delivery this evening. Literally plain milk with blitzed chocolate running through.no thickness at all to any of them.really disappointed. First time ever we've had this happen. Absolutely awful waste of money

absolutely awful, if i could give zero stars i would. disgraceful, two hours for two waffles? the two waffles were ordered at 8:28 and are still not here! it’s 11:00pm!!!!!!

Shocking took them 2 hours to make one waffle. Just ridiculous don’t recommend

absolutely shocking customer service. I placed the order at 8:27 and ITS STILL NOT HERE. It’s 10:45. Absolute joke. Man was rude to me on the phone and ended the call on me when all I wanted was my 2 waffles. I hope their other customers gets better service than me.

Very poor service. It takes them 3 hours to deliver something and when it arrives it's cold. Don't order the reviews say it all

We would never order from them again They cancelled our order and didn't refund us so we had to contact our credit card company for a refund. DO NOT ORDER

Absolutely ridiculous. Ordered cookies and it took 2 hours to come. Called the restaurant 4 times and all times said he is on the street.

DO NOT ORDER FROM HERE!!! The delivery waiting time was so much longer than the ‘expected arrival’. Therefore the food was cold and the portions were small. SO OVERPRICED.

Not very impressed to be honest. The strawberry ice-cream with frozen strawberries in was horrible. Ordered what was meant to be fudge churros that came with ice-cream and caramel sauce, the churros were plain and dry, the sauce was a weird colour and no ice cream. The other bits I ordered were ok but wouldn't waste my money again. Only good thing really was that is was delivered earlier than planned. Disappointed after what was meant to be a nice treat for the family.

My friend ordered us both desserts from here and honestly I wish they hadn’t bothered. Both desserts were awful. Somehow the sauces on both desserts had a perfume/alcohol taste, which was extremely off putting. Both were rock solid, could’ve easily used them to break a window; but both were not even mildly warm. The ice cream looked like it had been re-frozen a number of times, and the cream had split by the time it had arrived. I understand they’re a small business, but surely if it’s going to take nearly 2 hours for two small desserts to be delivered to an address that’s with 15 minutes of the shop you would put a note online to state this information. Seriously won’t be ordering from here myself in the future, and I don’t think my friend will be either. Extremely disappointing desserts!

Absolutely beautiful worth Every penny cheesecake was amazing and the brownie was amazing I highly recommend 🔥🔥🔥

If I could put no stars I would. Awful service, how this place still exists is beyond me. You wait near 3 hours for a waffle for them to cancel the order and close.

Deddddd Don’t even waste your money, I want to refund. Delivery took Over an hour to come to deliver desert, by the time it got here, I just told the driver to keep it.

Terrible the waffle was burnt I understand mistaken happened and stuff isn't always the best so I called thinking the would do the right thing and fix it so I called I had the phone put down on me the milkshake was really nice but the Waffle was horrible

Update - reading other reviews and can see that this so-called professional establishment airs their employees and customers dirty laundry in the comments of these reviews, in a vain attempt to defend themselves. Naming an employee who you fired and the reason why is surely a breach of the Gdpr?! Original review Listen to the other reviews and don't bother ordering from here. I wish I'd read them before ordering. The order was late so I called for an update to be told 15 mins. No problem except half an hour later it still wasn't here. When I called back the girl was less pleasant, simply saying that the order is definitely with her driver. I said I don't care how long it takes, I'd just like to know an accurate time for it to arrive, so I don't have to keep looking out of my window and calling for updates. She tried to blame me for it being late, saying they wouldn't have accepted the order if they knew where I lived (I did give them my address when I ordered so how is that my fault???). When I asked how much longer I should wait she said she could call her driver but that would be putting pressure on him, whatever the hell that meant. When the food arrived the ice cream was on top of the (warm) cookie dough and waffles so, surprise surprise, was melted. And the whipped cream was very unwhipped. Seriously, don't bother.

Placed order to arrive in 1 hour, 2 hours later it arrived. Rang up to find out what's going on to be told we are extremley busy at weekends, got good enough lady, if your that busy pay for extra staff, it sounds as though you can afford it. Less than average when it arrived, don't use try someone that's greatful for your business.

Ordered from here the lady we called up to see where order was got nothing but attitude from the lady on the phone, the lady who delivered openly admitted she had gone to the wrong house which isn't a problem as she was very apologetic! The lady that worked at the restaurant was disgustingly rude. Blamed us instead of taking any accountability I will never order from these people again. Horrible lady with no customer service skills.

Ordered from uber eat, yes we did after wait little longer then the expected time but delivery guy was great and food is always amazing and taste delicious.

Very tempting range of mouth watering treats, simple ordering process, and very competitive prices. If you have any queries or problems, ask to speak to Rehan, the guy will always go the extra mile to ensure you receive the service you expect..

Honestly one of the best desert shops i have ever ordered from, waffle was covered in toppings and tasted 10/10 along with the milkshake which was also faultless. Fast delivery too considering how far i live!

Absolutely horrific, I waited around 2 hours for just pancakes and a milkshake. I rang up 4 times to ask where my order is and only picked up twice which is unacceptable even for a small business. What I think shocks me the most the lack of communication and customer service through the phone and the Uber eats tracking. Worst service ever, do NOT buy from them. Food still haven’t shown up waste of MY TIME and MONEY. DO BETTER.

Placed an order via uber eats, waited over 1 &1/2 hours, called the shop to cancel, couldn’t help or arrange a refund had to contact Uber. Really poor experience.

Ordered here many times in the past , never had a problem. Today was a different story, ordered a cornflake tart. Was just pure disappointment, one bite and i threw it in the bin. Won't be ordering here again.

Thought we would try ordered 3 waffles but what a big mistake!! Portion size is terrible a dribble of chocolate sauce over frozen tasteless ice cream. Called shop was put on hold for a good while then to be told that there waffles compared to other companies were the best !!! Sorry but I’ve had so much better from others. Yours was terrible!!

8 for 2 cheesecakes with custard, it was banging

overpriced. Especially when it's over the road from aldi

Terrible! Do not order from here - complete waste of time. Ordered about an hour and half ago and nothing has shown up although showing as delivered on the app. We've now had to faff around making a claim through just eat and no dessert received. When you phone no one answers. Absolute joke. Very concerning that they are just taking people's money, saying the items are delivered and then nothing shows up - is that not theft?

2 hours and counting, never in my life has a food business operated as horrendously as brownhills desserts. 3 times over a year I’ve ordered and the same has happened 120mins plus, it’s nice to see they’re trying to tackle wait times, not! Genuinely a joke, the people on the phone couldn’t care less if they tried, my order has allegedly been out for delivery for 25 mins, can’t wait to revive my cold desserts and melted ice cream! I want my money back. Joke.

Absolutely dreadful. Take the money, don't deliver the items and even Uber can't contact them, let alone yourself. Avoid like the plague

I recommend ordering a day in advance. Also they are tight on the sauce

Do NOT waste your money or your time for that matter. Takes 2.5 hours+ for an ordered to be prepared for delivery! Cancelled order and awaiting refund after reading the other reviews!! Disgusting customer service!

Average wait time, 1 hour, nearly 2 hours and nothing has arrived, they marked it as delivered on Justeat with no delivery achieved.

Good desert but slow delivery will collect next time or just go somewhere else instead we’ll see

Great place, tried milkshakes, mini waffles, sundays and cake here. They all hit the spot and tasted very good.

Called them said I wanted to order a cookie dough… rep on the phone asked me to hang up go online look at the menu and call back to order as if she was doing us a favour by taking our custom… I’d rather go elsewhere from now on thank you so much

Always have brilliant service and my items are spot on! Lady in there always polite and happy when I've been in collect. Brilliant customer service 😌🙂

So the lady at this place is extremely rude and they need to be reported to Trading Standards for refusing to be served for not getting a good review Guys watch out Appalling behaviour 👎 Instead of improving customer services showing attitude

We spent about £30 with this place and they cancelled our order, closed and took our money. When we spoke to someone on the phone, they told us that it was out for delivery when it really wasn’t. Don’t ever order from this place or go here unless you want to lose your money. And I will be going there to get my money back!!!!

They couldn't even be bothered to turn up.. after lying and saying order was out for delivery! Absolutely atrocious customer service and a business i will never spend a penny at!

I had to give 1 star, as zero isn’t an option. Twice I haven’t received my order & the 1st time I was charged with no refund. 2.5 hours waiting for my order, eventually got through and the lady was very rude. No apology, just told me that they should have 6 drivers and only have 3 tonight. I don’t often leave reviews, but this needs reporting. Uber eats won’t let me review as they have cancelled order. Don’t use!!!!

Ordered some items from here the strawberry sundae was lovely. My husband enjoyed his slush drink the cheesecakes were really nice the delivery driver was nice really pleased I'd order from there again 🙂

Had some takeaway dessert from there yesterday. Strawberry pancakes, a slice of chocolate fudge cake, 1 slice of Victoria sponge, and 1 slice of caramel cheesecake. Unfortunately, all were pretty tastless, store bought from Costco as husband could see the Kirkland box under the counter. It's rather disappointing. I wish they were freshly made from scratch.

Never received my order Was told it was delivered Phoned up and girl had really bad attitude says it was left outside my flat. Eventually received call back from driver and he says took order back to shop. So the girl also tells lies because she claimed my food was stolen from my door step. Tried to call back shop and avoiding my calls. Manager needs to sort some customer service skills out with this girl

Awful service. Waited ages. Phoned up to be told it would be ten minutes and still waited a further 30 mins. Shocking service!

Food came 45mins late, ice cream and milkshake tasted off (almost like the smell of petrol) waffle was nice, just think the ingredients used for the dairy based products were out of date

Over an hour late, food missing and unable to even get in contact. Used to love this place but will never order from here again. Would score less if I could.

Ordered today for myself and child. After waiting nearly 2 hours I had to contact under to cancel and my son went to bed upset! I couldn’t wait any longer as it was getting too late. Called 15 times. No answer. Very poor.

The customer service I received over the phone by the girl who runs the place was absolutely disgusting - very argumentative and would barely let me speak! Aisha i believe her name is! Will not be using this place again. I raised a complaint due to not receiving what I ordered. Cancelled my ordered and the poor delivery driver was sent back to us all because the girl couldn't admit fault. Shame on this place. She needs to go on another managers course if this is how she treats customers!!!

Never again. Waited 2 hours for cold custard, a melted milkshake that tasted like pure milk. You can't call as it says number not recognised. Wish I'd read the reviews as the negative ones are unfortunately true. Didn't even want the food by the time it all arrived. Ordered at 20:18 arrived at 22:20 after the delivery time was pushed back time and time again. Probably better to go in person but I'd had a drink and couldn't drive, it came up as only 13 minutes away so wasn't expecting such a wait. Real shame.

Ordered here a few times. No complaints until last night it was absolutely terrible. Our order was delivered really late, no apology and as you can see the photo I've attached speaks for itself. It was a celebration for my son's upcoming 17th birthday. His night was completely ruined. Even his sundae that he ordered was not worth the money and quite small. Just awful 😖 😡

Lovely staff and nice waffle. Nice and clean.

Called them to ask questions, person who answered was extremely rude when we simply asked if the driver was being truthful about not being able to deliver to where I live. Driver was kind but not the restaurants staff. Very unprofessional

Ordered on just eat for delivery and the app mixed up the post codes which then caused them to phone us saying they can’t deliver after we had waited for an hour and a half then when I phoned the woman working there was extremely gobby and rude to me when I was only asking a question. Would not recommend this place

Ordered food at 19.45 was meant to be deliveried at 20.45-21.05 but hadnt arrived by 21.30 called the store over 40 times with no answer. Contacted just eat and will be getting a full refund including the stamp discount i lost. Discusting service, wont be ordering from here again and i recommend others to do the same.

Waited two hours for a dessert just to turn up cold 😡😡😡

Honestly I wish I had millions just to spend there cause the quality of everything is top notch, whatever I try it either tastes as good as my grandmas cooking or my friends and I'm surrounded by geniuses. You have to go there and spend money now, well you don't but there's just no other place this cute, staff this lovely and the fact I mention all right after food really means something. I love travelling, I miss going to places exactly like that all over Europe and having lil bit of that atmosphere home really makes UK suck way less. PS if yall reading this, these milkshakes deserve Buckingham Palace treatment and if I become PM ever state funerals on me

The food was vile, vegan ice cream with broken lotus biscuits £6!!! No lotus sauce as described. Will never order again, delivery took ages.

Don't bother unless you want to wait well over an hour for 2 desserts and a milkshake to be delivered because they decided to wait until they close to deliver even though the shop is a 5 minute drive

Very unprofessional company!! Waited nearly an hour over the given time and still hasn't come... called multiple times until they clearly set the line to busy.. no courtesy or decency to even communicate with us

Excellent desserts and the Asian lady is very polite and friendly. Pity they stopped taking card but service and food was legit

Awful awful place !! AVOID there are rats everywhere .. rude staff .. I was in the store when a young lady ( Couldn’t of been older than 16 years old ) who looked like she was training checked about nuts in an order , the “ Management “ member of staff proceeded to shout at this young girl calling her “ Useless “ this girl was upset saying she’d only been there an hour so please don’t shout ( I believe she was on a trial shift ) This Aisha CONTINUED to shout at this young girl .. I have a severe nut allergy so I’m thankful that this young lady checked about nuts in my Sundae as it’s important , they really are a nasty place and dirty .. I will NOT be returning.

Delivery takes too long. Waited 2 hours and ended up requesting a full refund UPDATE: They have failed to issue a refund. So I didn't deliver the food and they are keeping my money.

Waited over an hour and a half no apology, wasnt even warm, no customer service . May aswell order from somewhere else dont waste your time or money!

Amazing service, friendly staff yummy dessert

I haven't actually been inside this place, looks pretty dinjy from the outside and quite small,but it looks OK..

The desserts here are always great and made quickly by kind staff. You can get takeout or delivery. Either way, you will be satisfied when you get something from Brownhills Desserts.

Absolutely awful. Live 10 min away and it took nearly 2hrs to deliver. Waffles were soggy and they didn't even make it correctly. Didn't indicate allergies correctly and two people couldn't eat in the end.

Absolutely worthless. Ordered two milkshakes and two blondies which took over two hours to arrive. Customer service was horrible, was told that we were far away and this should be expected. We love just over ten minutes away and when the food did arrive, our milkshakes had melted and were warm. What a joke

They get order wrong and then argue, rude, unprofessional, waffles are over cooked. Deserts are terrible compared to other desert shops.

Rude people. Very rude. They are very rude and take advantage of the young one who works there. One day you come and they all good and another day they are in a mood. They don’t have enough staffs and they take it on the customers. They always outside smoking and then yelled after the one who are actually working. Never again!!! And I don’t recommend it at all. Don’t waste your money with people who don’t care about you !!!!! Answer : who talk about discount!!!!!! You take your discount and and put it where ever you want!!! And I don’t have a daughter who work for you and will never allowed anymore that I now to work in that place!!!! I love the name mag by the way 🤷‍♀️🙃 Created stories to have people in you side!!! Good luck

never deliver on time last order was waiting over an hour and half to be told short of drivers and hadn't even been started, I cancelled order and now can't get a refund of them or uber..disgusting

manager of staff and how they speak to them and other people is wrong If that is what manager is like I’ll stay away.

I ordered 2 milkshakes and a blondie, I waited 1 hour and it didn’t turn up. It’s bad how a place that’s 5 mins away from my house takes ages to deliver. I’m not using them again.

Had a bad experience, milk shake was off. l think it was the milk. This happened on several accassions. Will not be going there again. Poor service rude staff

Absolutely disgusting. The milkshakes were off and there were M and Ms in my snickers Milkshake and the customer service was terrible. If I could leave no stars I would!!

Terrible service and the milkshakes were off and did not taste right. Avoid like the plague

Poor product quality Terrible customer service

The milk in my milkshake was off and i had random pieces of chocolate in my milkshake. Overall I was really disappointed.

Waiting 1.45 hours, then a further hour. To wait for this... So much for delex 🤣

Order from just eat and the order never turned big Waste of time

The dessert itself was okay , however the customer service provided was absolutely appalling. The delivery of two crepes and one brownie took just under two hours, considering it is based just over ten minutes away. There was no apology given and instead were told that other peoples orders had to be made and dropped off in the same drop. I would not recommend delivering from here, you will be waiting forever for your dessert! Avoid!

Ordered via uber turned up hours late. Turned driver away as some of the food was for people who had left by now and others gone to bed and after he said shop will refund.... How wrong was he. Shops attitude was shocking basically didnt want to know said its ubers fault and the shop wont be refunding the money for late delivery by hours by the uber guy. Be very aware when ordering unless you're collecting Such a shame customer service is so poor, as desserts are good

Usually excellent service.. Tonight it was 1 hours 30mins late. Phone was constantly engaged hence the review. Food still as good as always.

First and last time ordering from here. Ordered over 90 minutes ago and still no sign, possibly another 30-35 minutes. Very disappointed. Order cancelled. Stop taking orders if you can’t fulfil them in the time specified.

Taste good but walked all the way down to the place for them to say that they are only taking orders for delivery. So I ordered online, waited an hour just to get my milkshake completely frozen so had to wait another 30 min to be able to even consume the milkshake...

Great customer care! delicious indulgent desserts and they certainly don't skimp on toppings. We had bubble waffles, one biscoff & one strawberry split, phoned back to alter order slightly as I made a mistake and it wasn't a problem at all. Also took some old school desserts home that look great! Efficient service, good price point, great portions.

DISGUSTING! Ordered concrete cake and custard, I understand that concrete cake is meant to be hard but I've never had one that was so hard that when trying to cut a peice off, the spoon barely made a dent and ended up smashing the plastic pot Instead! The custard was so watered down it had no taste ! Took almost 3 hours to deliver too.

Very bad experience at this restaurant. Poor customer service where the order was running very late with zero communication until I enquired. Then to have the order cancelled. Must be lazy staff. Will not be ordering from here again.

I'd say this place had rubbish service but there wasn't even an attempt at service to rate, order placed before 9pm, gone 11pm now and still no sign, tried phoning and it doesn't even ring, just a busy tone, luckily I payed PayPal so it should be easy to force a refund, don't order from this place, it's a waste of time and money

Ordered my food at 9 30pm, it never arrived ....... now having to go through just eat to get a refund.......

Staff rude and swore at me because I wanted to order milkshake and they were under pressure so couldn’t take my order only online and asked what the difference with me ordering online or in shop never using again

They have a good selection of vegan options and even chucked in an extra slice of cake for us. They delivered to Lichfield, which was also appreciated. When I fancy something sweet in the future, I'll definitely be ordering from Brownhills Desserts again.

Great choices, everything you would expect from a dessert shop, good prices, quick service

Friendly clean and welcoming atmosphere and milkshakes amazing

Ordered and was expecting delivery between 9:05 and 9:25.... we called after ten mins of it being late for an update, they apologised and said it would be leaving within 10 mins. I called back just after 10pm as my order still hadn't arrived ans was told it would be with me shortly. Fair enough it arrived just after. They apologised for the delay, and you know what I get it. But its a kick in the teeth when you receive your order after it being so late for the order not to be correct. It was missing oreos, some may say that its a small thing to be upset about, but when you've waited all month to purchase dessert because moneys abit tight, we were excited. But was so so disappointed when receiving it. 😔 I hate leaving negative reviews but its such a shame. I would have given 1 star but the cookie dough was nice so that deserves some recognition.

Absolutely love this place so many desserts to choose from great portions and taste delicious!