Burger Drop in Newcastle upon Tyne - Phone Number, Reservations, Reviews

Ordered on the website and was told 15 minutes and it would be ready, arrived 15 minutes later food wasnt ready and they didnt have one of the items that we ordered but hadnt contacted us to let us know so had to pick something else and wait for that to be made and no compensation offered, food was terrible and freezing cold after the wait I had.

Great wee place, came for my son’s 10th birthday! The staff were really helpful, complimentary ice creams and Oreo desert for the birthday boy! Would recommend this place, proper good quality burgers in a funky environment. Kids loved it! Prices reasonable too! All round winner! Well done burger drop Heaton!

Order 2 burgers one plain one with cheese, chips were already cold driving 2 minutes home, gets back to ask for a replacement meal due to not receiving my drink or garlic sauce. Gets back to the restaurant for Humpty Dumpty in the kitchen to just replace the one burger? Ayeeee good idea I’ll eat freezing cold food cheers. Asks for a replacement meal for them to give me the same cold chips I got 40 minutes prior, don’t get food from here it’s organised by 2 gimps

Lovely minimalistic design in the restaurant. Good quality smash burgers. My personal favourite is the donner loaded fries, so flavoursome

The ladies where great, I asked about allergies and they where all over it x we got a sharing platter .. epic

Amazing customer service and the food was incredible!

amazing burgers and customer service

Amazing food, service spot on. Only people in so can’t really comment on the atmosphere but location wise I prefer here to the busyness of town. Place was spotless.

FIRST TIME AT BURGER DROP. THE BURGERS ARE AMAZING ,THE STAFF FRIENDLY AND WELCOMING.. HIGHLY RECOMED A VISIT...

Food made to order which involved a short wait but gave time to relax and fresh hot food worth waiting for. Quality food. Tasty burgers and chicken were unreal!! Delicious seasoned fries. A lovely lunch.

Just had food delivered from here and it was banging.. Brisket burger, chilli cheese fries and jerk wings. Had to call them and tell them how good it was...

Burger Drop Heaton is amazing! The girls serving us were very welcoming, the burgers were the best I’ve had in a long time - especially for the price 🍔 Highly recommend!

The staff were lovely and the food was amazing.

Beautiful food. Friendly staff. Will be returning with my family!

Great food and friendly service.

Cheese drop was class - atmos was good and staff were friendly

beautiful place inside and nice service from the staff

Chicken Fire burger has a great kick, fully recommend. Fantastic service too.

Good burgers, staff could be a bit nicer/happier.

Thank you heather for your superlative services! Lovely place. Make sure heather is at the front or Nicole. Watching them pack the orders I could see they were very swift at their work...I hope they are getting paid a good wage... Proper grafters those girls are, bless them... As I said.. Ask for Nicole or heather and you guaranteed a great time at the establishment

most amazing burger i’ve ever had in my life, 100% recommend, if your in newcastle definitely give it a try you won’t be disappointed in the slightest. my go to order: cheese drop with seasoned fries and their beautiful garlic sauce

Fantastic service, food was unreal would definitely recommend.

Great tasting burgers. Really enjoyed and lovely Accomodating staff. Friendly staff took order and order ready to pick up within 10 minutes.

One of my favourite burger places in newcastle

Food was fantastic, got The Burger drop experience, it was 10/10. The staff behind the counter were fantastic and very welcoming! She also gave us some complementary strawberries and cream since we were fasting which was very thoughtful. Definitely will go again!

Lovely food and service. Would definitely recommend.

Amazing experience straight from walking into the shop, staff were amazing and friendly and helpful. Food was fantastic, would definitely come again!

Unreal food, chicken tenders and the chicken burger were so crispy and cooked perfectly. Really loved the burger sauce. Service was great and the dining in space was really clean. Will definitely be back!

First time coming, absolutely amazing food!! Lovely staff, couldn’t recommend more!!

Lovely burgers, and great service all 4 burgers had allergen requirements and all delivered correctly and were lovely. Great attention to detail from Nicole.

Decent enough place. Was very busy. Full of Uber drivers, which were all standing at the counter. This made the lady on the counter assume I was a driver too. The burgers were nice enough, but there’s a place i usually go which I still don’t think could be beaten. Otherwise I would have gave this place 5 stars.

Very tasty and juicy burger. One of the best experiences so far.

excellent food and service. Nicole is one of the nicest people ever. definitely five stars

As much as it tastes ok, it is over priced for the offering. A cheeseburger is definitely not worth just under £10 by itself

The owner made us feel very welcome, helping us to celebrate my son’s birthday. Food was perfect, quality and full of flavour, service lovely and perfect atmosphere. Thank you so much 😊

Yesterday, I ordered the Japanese Teriyaki Chicken Wings and over the past 24 hours have had symptoms of vomiting and stomach cramps. I have food poisoning from the food I ate from Burger Drop Heaton and would warn any other person from eating any chicken meal. I have also seen another review of a woman and her husband had a similar experience where they ate a chicken burger and had to go hospital because of the poisoning they received. I do not recommend any chicken meal from this place.

Food poisoning from Teriyaki Chicken wings. Would not recommend.

This place can't even make a order right and this is the third time they make's mistake with my order and every time the blamed on driver and the driver blamed them. I Will never buy from them again.

I visited with family. The shakes were unavailable sadly. The staff were absolutely amazing and I've marked service as 5 stars. The atmosphere was disappointing - very loud music and the same images on repeat from their opening day on West road. The smash burgers were so oily I couldn't taste anything else in my burger. To be honest, I've had better tasting food from takeaways in Newcastle but obviously not as gloriously presented. The food is not worth the price either. 3 burgers, 3 chips and 3 drinks as well as 3 sauces for £72 I'll not be returning here.

Slightly expensive but food is really nice. I recommend the sticky honey wings. The loaded fries are decent too.

Was told it would be a 10 minute wait but it was 45 minutes. You could see the kitchen staff struggling to keep up so no idea why they said 10 minutes? What’s worse was the owner was in the kitchen eating food and not helping the staff. He even said to the waitress “if anyone asks I’m not here”. Not a great look. Food is decent but overpriced especially given the level of service on show. Owner needs to be more professional and not stand in the kitchen eating. That’s a food hygiene issue surely. He also had no hairnet etc whilst near the food.

Million times better now it's a Burger Drop. Usual Burger Drop standards. Cant fault.

Very delicious and halal The meat is clean and has no odor And the fries are delicious, don't miss them 😋❤️❤️

very good customer service, delicious food

Just ordered from this place for the first time, I have never had such a crispy buttermilk burger soft bun and crunch fries cooked to absolute perfection. The Chinese chicken burger had the perfect amount of spice honestly couldn't fault it, the chicken wings were crispy and were full of flavor

Legendary service. Food was spot on. Many thanks to Osama for an amazing experience. Highly recommended

Visited today with my friend, ordered 2x cheese burger and loaded fries. boy and girl in the kitchen were very welcoming. food was delicious and came fast would highly recommend!

Went in ordered food at 22.11pm Waited 30mins made enquiry as to how longer will it be for my single fire chicken meal the young girl that was serving forgot that I was sat in the restaurant waiting, she was to busy chatting to her friend, food was on the pass for I estimate 15mins food cold upon arriving home back to Whitley Bay Sunday 17th Sept

We found the dine-in experience to be underwhelming although all agreed the food was very good. We went to the new Heaton restaurant as the other one was being renovated and we were the only diners there, although a steady stream of delivery drivers came in past our table to collect orders. It looks clean, the décor is pleasant, and the lighting avoids the sterile feeling of Five Guys, but you are literally just eating your (excellent) takeaway with your hands if you don't want plastic cutlery, and drinking soda out of cans. There's hardly anything to differentiate except that it's fresh out the kitchen. A big gripe would be the absence of milkshakes at the Heaton Rd branch, and the minimalist drinks menu. It wasn't obvious from the menus we were given that milkshakes weren't available. That was only up on the big screen menu behind the counter. (Large pictures of burgers with milkshakes on the giant moving ad screen on the other wall taunted us throughout our meal!) That left only fizzy drinks or bottled water - the drinks menu is minimalist to the extreme. No alcohol or fruit juice and no glasses available so you have to buy a 500ml plastic bottle to get water. I'm rather sad that some of the best burgers in Newcastle don't come with a better dining experience - none of the other reviews indicated that this might not be the place to come for a family celebration - and perhaps we'd have been better off just getting takeaway from the Westgate Road branch where they offer milkshakes.

Great food great service staff was friendly best burger in North east 😋

These guys are BULLIES and they’d rather silence you than offer an explanation. I love their burgers, but their promotion and content creation on Instagram and TikTok again and again showcases wasting of food. As a food activist, I decided to comment on one of the TikToks where the girl literally dropped perfectly good looking serving of loaded fries on the floor. I let them know that food wastage is not justifiable, and there are people who could use that food. They decided to delete my comment rather than offer an explanation. So yeah, these people promote wasting good food rather than donating it to the people in need. They need a reminding that there are people literally starving and in need of a decent meal. BurgerDrop is privileged entity with no remorse or sympathy.

Chinese Chicken is the best in the game. Absolutely unbelievable 🥵 Alternatively, if you preferred a beef burger - then I would highly recommend the Bacon one. The staff at the Heaton branch always provide the best service. I’ve never been disappointed since it opened. I would definitely recommend anyone wanting to try the best burgers in the North East. P.s love the insta reels

Staff are very friendly and we were served very promptly. The food is amazing!! The beef brisket burger is THE best burger I’ve had. Kids meals are literally the size of the adult meals. My son demolished his burger. The fries perfectly seasoned. Place is clean and tidy.

Some of the best burgers I ve had. Service was fabulous with very friendly staff. Really enjoyed the burger loaded fries and drink. Definitely be going back.

1st time here tonight after reading lots of good things and it did not disappoint. Burger was absolutely unreal. Chips were also perfect. Will definitely be back.

Burger Drop is the North East No. 1 burger for a reason! It’s always so consistent and tastes great. The value for money at burger drop is great you can always know you’ll leave satisfied. If you’ve normally ordered online just know that the Heaton restaurant doesn’t do milkshakes which is my only complaint

The food here was amazing. I tried the cheese drop and seasoned fries. The burger was very juicy it just melted in my mouth and the seasoned fries were great too. Highly recommended!

Food was amazing the bacon burger was unreal 👌 the cheesecakes were fantastic we tried two hands down best burger in byker

Food was lovely, excellent service, we are from Manchester. We will definitely recommend 👌. See you again

Simply the best burger I can remember eating! Highly recommend.

Not good value for money at all . Burgers and fries very small portions not worth what i paid, and tasteless totally unhappy and disappointed 😞

Awesome burgers. I take our dog to the vets opposite here and decided to give it a go. We usually go to Five Guys for our burger fix. This place is miles better than Five Guys and a fraction of the price. The girl who served me was really friendly. Plenty of food choices. I went for the bacon drop. This is easily the best burger I’ve ever had. Will definitely be back.

Amazing chicken burger! Amazing loaded fries and amazing wings!

The Fire burger was the fire bomb 🔥🔥🔥 will definitely be coming back

Decent food, think of it as a step below five guys, with the pricing matching that sentiment

Best burger in Newcastle west end one is nice also!

Amazing burgers, was so juicy! Had the bacon drop burger and the chicken fajita fries which were also so nice

Absolutely the best burger I ever had in all the UK. I feel full and still inclined to order more! Kids and wifey loves it! God bless :) may the superb quality and flavour last! :)

Lovely atmosphere and wonderful staff, the food was delicious! I had the bacon drop and loaded fries which I recommend. I will 100% be coming back for more.

Chicken on it's own for the wife. Tasted lovely. Beef for me with no pickle (ugh!), and seasoned fries. All very nice and worth the money. Will be back when the shakes arrive!

Had the pleasure of dining there last night. Tried the burger, wings and loaded fries. Same amazing, consistent and tasty menu! Pleasant atmosphere and comfortable seating.

Would recommend this to everyone! Such a great choice from the menu & you get great value for money. Food was delicious - especially the chicken burger!

Best burgers in Newcastle. Much needed addition to Heaton. Great staff and service. Highly recommend!

Food was amazing here... The wings were 10/10. The loaded fries was unreal and the burger was on point...everything you would want in a meal...really nice set and really friendly staff...

Absolutely top notch across the board. Fourth time we’ve had burger drop and the first at the new Heaton spot. Burgers, wings and loaded fries were all insane.

Unreal. Mouthwatering burgers!. Can tell that fresh ingredients and premium product. Will definitely return!

What can I say - easily the best burgers in the North East. Literally everything on the menu is to die for. I would personally recommend the Bacon Drop and Fire Drop for those aficionados who appreciate a great burger. The wings are also amazing. Great job Burger Drop!!!

Best burgers in Newcastle, loaded fries are really good aswell

Grilled onion Cheeseburger & Korean Honey WINGS!!! Nailed it!

Food was amazing and service was brilliant! Will be back!

Definitely a go to! Burgers, wings and loaded fries are all the best that Newcastle has! Recommend the Bacon Drop burger!

Best burger in Newcastle by a mile! Service was great. Will be back again.

Great burger and wings. Highly recommend

Amazing food! I had the burger, pulled chips and wings. Great customer service and a really cool interior!

Had the Bacon Drop Burger with Chicken Loaded Fries, were both amazing. Perfect portion size and a spot on burger. The place is clean and nicely decorated too.

Food was excellent. I went for the bacon drop and had loaded fries. Great flavours and cooked really well. Nice seating and service was great. Will definitely be back

Cracking meal at the new site in Heaton... the Brisket Burger & Fire chicken burger were so good & the fajita loaded fries were a favourite of mine. My wings were the Korean Honey, highly recommend these! This place will be a huge hit in Heaton I'm sure

Best burger in the north east! I recommend the Cheese Drop and Loaded Fries! Really delicious and worth the money! Will be back