Burger and Sauce - Castle Vale in Birmingham

Always they slow with dlivery orders.the last time i was picking order, the guy and the girl at customer service seemed not happy to work.

lovely food and amazing service every single time. great staff members, so helpful and polite especially the young boy with a beard. never disappoints.

Went there today with family and nearly spent £60 and received absolutely terrible service. Young skiny guy with beard was very rude on the counter (Date: 5th Nov, Time: 19:00pm). We asked him to give bottle instead of cans and he wrongly gave me can, when i said i requested for bottle then he started getting upset and gave me weird looks. My wife was also surprised how can you create a fuss when you have not taken the order correctly. Absolutely terrible service and we have decided not to visit Burger & Sauce from next time because it is not worth going with the family and getting upset due to their poor service. I will suggest when you have such a great atmosphere then also train your staff properly with some decent behaviour.

Really had a bad experience today in this restaurant. Cold food was served and gentleman at the reception was so rude. Worse service was provided and never experienced anywhere before. He provided wrong drinks and also missed some of them, when we asked him to provide correct drinks then he showed attitude and was not apologetic due to his own mistake. Would not recommend this restaurant at all!

Iza was very polite and completed my order fast and my food arrived almost straight away

Amazing Food and Service from Iza

My first time visiting burger and sauce and wow I’ll definetly be coming back!!! Iza was so nice and friendly too she explained the menu to me and made fantastic recommendations! Thankyou

I really love the atmosphere of the place and there is really nice customer service especially Iza who is really sweet!!

Iza was very helpful she went over the menu as we were new. Food was delicious

Served by Iza, loved the service.

Food and atmosphere always good. Customer service is very good too. Iza is always helpful! Food comes out very quickly too. Would highly recommend and will visit again.

Food is nice but girl at till taking orders is rude and can't even clean a table properly

Prices have been out up but not mentioned. Now you cannot have a bottle drink with your meal. There is an extra charge. You have to have a tin of drink. Was not informed

A common food place for us with plenty of parking and seating inside, highly recommend this locationg over other branches, if you enjoy eating burgers and loaded fries Staff are super friendly, always get the best service from Iza (definately needs a raise) and food never disappoints.

Iza was very helpful amazing customer service 10/10

Iza was great at giving us the right customer service! Very friendly, would come again.

Very good and tasty burger, finally spend money for something good. First time ever I’ve said thanks to the chef. I recommend to everyone who likes burgers

Very pleasant and professional service by Iza. Food very good like always.

Food is good as always. Not too long of a wait time. Isa was very friendly and professional at the till

Food is really good and good price list

It's too expensive for what it is

Good food on time and great service from Iza

Very nice food. ❤️👌✅️ Self-service.

never been but looks brilliant food too!!

Food is 10/10 we have one every Friday with the work lot 👌🏻

Iza has amazing customer service and the food was amazing

When this restaurant first opened, the food was fantastic. However, like many places that become successful, the quality of both the service and the food has gradually declined. My most recent visit was the worst experience I have had. I waited at the counter while a staff member was sitting on the floor stocking the fridge, completely ignoring me and continuing with their task. After some time, the staff member finally got up and asked how they could help. I ordered a beef burger meal and a chicken wrap meal. I waited for ten minutes, collected my order, and drove home about 9 miles. When I opened the food, the first thing that caught my attention was the fries - they were hard and awful. This indicates that they have switched to cheaper fries, which are not enjoyable at all. I'm sure I am not the only one who has experienced this decline in quality. Overall, I did not enjoy the food and I will not be returning anytime soon. Thank you.

Been here plenty of times and it’s safe to say it’s always good. The food is very reasonably priced, quick and fresh. It’s usually relatively quiet when we go which makes for a nice eating experience. Unfortunately the last evening we went was Sunday 1st September and all the tables were dirty. After we ordered at the till, we asked the girl if she wouldn’t mind wiping down a table for us, to which she agreed. We waited stood up (and I was holding my daughter) in hopes that would serve as an indicator that we were waiting for the table(s) to be wiped. The table never did get wiped, but fortunately a man who was waiting for his food at the only clean table got his food and left, so we opted to sit there instead. I’d like to give the girl serving the benefit of the doubt. But the restaurant was very quiet, it was only about 5pm and she was not serving anyone else after us at the till.

There’s inflation then there’s being pure greedy for money how has it gone from just four quid to £7 absolute joke used to order from here every week but not anymore that’s extortionate price 😂😂how can you charge £7 for something that doesn’t even fill you up on its own

Good service, especially Izha she is the best!

Had great customer service at the tills from Iza. She took my order in a speedy manner and was very friendly and had a nice smile. Food was really good as always

The food is really good and the girl, Iza who always takes my order is always nice with me when i’ m coming here😊

Super friendly and polite girl iza on the till, burgers decent also

Good food, great atmosphere. Served by Iza, polite and helpful.

Disgusting customer service from the girl working on the counter. She is moody and angry and behaves nasty. She speaks to you like she gives you free food.

The burgers we had were really nice, the fries were seasoned well too

food was ok but got a bit sickly at the end. kimchi and miso liked it . server was okay, she was annoyed that we were taking so long but i dont blame her . me and my cousin went but ill def take my bf on a date here 💗 hes my boyfriend but he doesnt know it yet xoxo

Disgusting food found worms in food

Took way too long to make one burger. There weren’t any delivery drivers either so I’m unsure as to what the wait was.

it’s minnie here guys, little dashound, i would like to make a complaint that they threw me out the shop, i feel violated as im a dog and i only wanted to go with my mom to get some food, im gonna set up a compaine where pets can be aloud in here and eat food with there moms. im really upset and and they’ve really hurt my fur feelings 🐶😢

Really nice and tasty every time i go here😋

Fantastic food, the food was piping hot to the point I burnt my tongue from eating the wings loool.The burger was dense and delicious aswel as the loaded fries.VFM.Kitchen staff are very fast in preparing the food, thank you chefs👌.The server lady at the till had a very uncaring attitude not even a smile, it just seemed she did not want to be there based off her attitude which I understand in hospitality trade.But everything else was fantastic.

Great value for money, friendly helpful staff, nice clean airy place. Food is cooked fresh to order and the desserts and amazing

Quick, and the food it’s simply the best

Server by Qasim, Good service 👍

Qasil was very polite and efficient

server was very rude didn’t make us feel comfortable at all, embarrassed us while there was a big que by saying we couldn’t pay with the £10 note because it had a tiny rip in so made us go to another shop and get it changed before paying for our order.

The burgers were amazing a lot nicer then other burger places. Unfortunately the toilet was dirty and underneath the tables had not been swept or mopped

Best burgers in town from a very unassuming burger bar, not much atmosphere and staff look bored but the food is great.

Having visited Burger and Sauce in Castle Vale for over two years now, it's become a familiar place for me. The nacho burger, in particular, has earned its place as my favorite. While the burgers are mostly good, there are occasional lapses in the freshness of the patties, although they remain decent. The easy parking and consistent service make it a reliable choice for a satisfying burger experience.

Today I went into burger and sauce and I got myself a burger meal . The burger itself was well packaged but when i opened it there was an insect in my burger . Fair to say I won’t be coming here again .

Good food ,Good service from ihsan

Burgers are huge! They are so filling and tasty.

Always come in and get the best food .Aqsa never fails with the best customer service.

Always great service usually served by Iza, always friendly and happy to help.

Fantastic place, really good for a quick munch. Highly recommend. Iza is really helpful when serving.

Big up Qasim for the quality service, attention to detail from him as he made sure the food was exactly what I wanted. Food was ace, the chicken burger and dirty fries go well and were really fresh, that's the reason why I return often.

Im a driver and always when Aqsa on shift everything is ready on time and orders never late.Great service

Iza was especially very helpful when ordering and staff are always kind and knowledgeable! Good amazing as always !

Just wanted to write a review for kasim , his customer service was excellent , top lad ,

Very Nice food, and friendly staff working there !! Highly recommend

Ordered deliver. Fries cold. Drink warm ! Chicken burger was good as usual. Cod burger was bad. Hardly any tartar sauce on it. If you Charge £6.50 effectively for a fillet o fish. At least put some tartar sauce on it ! The fillet was thin and not like I had it when it was first introduced. Won’t be ordering from this branch again.

please next time in the future if your shop need some kind of building work don't use your work hours especially Eid day

Came on tonight , I’m very fussy with my orders ,individual names kasim very polite and helpful and 10/10 food.

Sort your fries out please, uk fried chicken has better fries quality than this and that's a shop that sells £2.50 burger meals with a drink ...its a MUST you have quality fries ESPECIALLY if you are trying to create a branded franchise... Chickens nice , beef is nothing special , fries are amongst the cheapest quality ive come across. .

Regular but tonight food was yuk.... chicken wings vile fries onion rings soggy burger cold. Disappointed

Messed up my order twice and then became moody when politely asked to fix one of the errors! Kids and their tantrums, need to hire mature staff!

Food was not great and really expensive. Won't be going back ...

I'm a regular customer here and have been coming for over 2 years, the food has always been on point, the staff are great, especially aqsa whose customer service has always been perfect as it should. P.s it was good to see a familiar face again

Great food , and great service by Ihsan , made the experience better

Good experience, the food is good same as service, their signature fries is amazingly delicious, I recommend it to anyone who wants to try something different.

Food has no taste whatsoever. Bland and disgusting. So disappointed considering how much they charge.

Great place for a munch. I recommend the fiery legend, chicken strips and signature fries. Staff is generally helpful. They have ample parking and a bit of seating. Restaurant is generally clean and the big windows let a lot of light in.

Lovely food the chips are the best with there signature sauce

Right as soon i got in here Seen a rat running around customer service is shambles rude stafff hair in my food and i would advise you not to go here EVER ! Small boy with grey tracksuit deserves a slap

The service was amazing. Qasim was really helpful in helping me choose my options, whether it was with trying the sauce or giving recommendations. Deserves a raise in my opinion 😂

Almost every week missing items on large orders via uber eats delivery. Fix up its getting ridiculous

Ordered my food on just eat at 7:30, delivery was meant to be between 8:20 and 8:40. Came to 9:00 so I’ve rang to see where my order is for them to tell me they have no delivery drivers for just eat and that I should cancel my order and re-order with Uber eats instead?! So if I didn’t ring up the order would have just been left so I’ve then had to go and collect it and still wait another half hour in the store while my bag of food was ready for ten minutes sitting on the counter. Chips are like cardboard, burgers were cold and the service after the whole mess about with just eat order in the first place was terrible. Waste of £40 and would definitely not recommend eating from here.

Amazing food and good price point. staff were friendly. was served by staff member Iza and she was very helpful

Izza was lovely full of smiles ordering food was clam and easy !

Great food, great price and Niza always serves with a smile 😊

iza has great customer service and is very friendly :)

iza has excellent customer service and has polite manners.

Great service by Izza - castle vale branch

Fantastic service from Iza, thank you.

Castle Vale retail park Excellent service by IZA she really helped with what to order and she was very friendly, definitely she deserves a promotion I will definitely come back again

Received excellent customer service from Iza

The food was freash and tasty, also severice was A star from Iza. Worth a vist

Iza's customer service was good!

Served by Iza, such a lovely lady when taking our order and very helpful.

Lovely experience at Burger and Sauce! Food taste good. Iza, my server, was attentive and friendly.

I was served iza she was very polite and welcoming and a total credit to your company food was absolutely spot on 100% recommend

Good service and food, Iza is always very helpful and polite, thank you

Iza was very helpful, on what to recommend, she was patient and very explanative.

We've been cared for by Iza, really liking the burgers (Beef, Chicken and the Firecracker) and fries (Signature and Animal)! Goes for under £10 for a meal, without any dessert.

Food was good. Iza was did a great job

I received very nice service from Iza.

Iza was very nice and helpful towards all the customers..Great service 👏

Iza was really friendly and helpful. Food was delish as it was last time we were here. Great value for money.

Best takeaway ever 🍔🍟 Iza is also extremely nice, helpful, and delivers the best customer experience!