Bueno Gelato in Poole

Great coffee, very good atmosphere and customer service. ⭐⭐⭐⭐⭐

Met some friends here for a coffee and was very impressed by both the welcome and the quality of their food. Coffee was great, and the croissants were delicious. Dog friendly, too. Will definitely be back.

Superb local ice-cream parlour with great selection of flavours and sundaes - we had Bueno waffle (freshly made and huge) and Ferraro cookie dough - both great.

Always enjoy the coffe , dessert and drinks there. Great place.

Gelato is nice and really enjoyed my frappé. Menus were sticky

Bueno Gelato is a delightful spot with delicious, creamy ice cream in a variety of flavors like pistachio and dark chocolate. Their hot drinks, especially the cappuccino and hot chocolate, perfectly complement the gelato. The shop's cozy ambiance and charming decor make it an inviting place to relax. What truly sets them apart is the incredibly friendly and helpful staff, always ready with a smile and great recommendations. Highly recommended for anyone looking to indulge in top-notch ice cream and hot drinks.

Only place to get deserts. Cookie dough is top top.

staff were great, food was super yummy and scrumptious, so filling I couldnt finish it and they gave me a takeaway box to take back home

Delivery waffle was under cooked made me feel sick I have photos to show you waste of money

Bueno Gelato is indeed all that it said it is, the ambience, the service, the food. This is the undisputed sweet terminal.

I visited this cafe last Monday morning, it was the greatest experience. Very soon I will go Again there for my breakfast and I'm thinking of visiting with my friends. Best wishes for them I hope they can reach more and more and every customer will be happy with them.

Excellent clean and friendly staff great place to catch up with friends Have No complaints at all Menu is so good you’re spoilt for choice and excellent portions as well 5⭐️

Stopped in with wife and kids. Food and service so good I forgot to take photos. Very pleased. Amazingly quick service. Coffee, crepes and waffle good. Gelato was top. Better than Cremes and equivalent chains. Don't tell anyone. X

The BEST waffle I’ve ever eaten in my entire life!!!

Amazing gelato and desserts, reasonably priced considering the portion size and that it's all freshly made. Bright, welcoming decor and friendly, welcoming staff. Wonderful spot for a lovely treat. ❤️

Thought we try this place out, very disappointing cookie doh was hard and like a biscuit. Kids cones were stale and not even they would eat them. The Bueno ice cream was also poor. Don't usually wrote reviews but this was that bad

Visited today on an extremely busy Sunday, there was just one person working Cino, he was excellent despite having a big queue of waiting people and having to do absolutely everything himself. Polite, respectful and smiley to everyone despite the stress - well done!

Allergy parent here and these guys are GREAT! Super accommodating and have an up-to-date allergen menu. Atmosphere is nice and chilled and the place is CLEAN!

Very clean compared to other places, very good food and service highly recommend.

Serves lots of different ice creams.

Amazing service and food better than creams come here

Lovely gelato super smooth and a great range of flavours. The pistachio and Oreo ones are exceptional but other options are great too, such as the lovely waffles and crepes. The only improvement would be a better range and availability of vegan options

Lovely food and really friendly staff

Best desserts ever. Love coming here when we travel to Poole. Can highly recommend the banana burrito and the chocolate overload waffle!

Great ice cream selection, perfect waffles and crepes all at reasonable price.

Great customer service, and best dessert in Poole and Bournemouth! Definitely coming again!

I regularly go to Bueno Gelato and am always amazed by the kindness of the staff and the deliciousness of the waffles there! I wish I could stop myself from going each week😂

Great Milkshakes......love them 💕👌💕

Great selection., great portions and lots of choice.

Popped in as passing and will certainly be back, lovely coffee and ice cream & crepes to die for

Fantastic range of amazing and very tasty desserts, good portion size. Nice, quick, not too expensive, happy to return and recommend it. Thank you 😃

I had been looking for a local place that did milkshakes, and I must say the quality of milkshakes here was very good! I cannot wait for my next visit!

Have ordered here a few times, used to be favourite place but the standard of the pancakes has been getting worse & worse. Tonight it’s arrived with ice cream chocolate sauce all over it , not milk chocolate sauce and it’s awful!! Really disappointed!!

My kids love this place and every time is an amazing experience. Bubblegum ice cream, Fruit Waffles ( Banana and Strawberry ) .... yummy.

Delicious flavours, worth the walk. 🍧🍮🍦

The best dessert shop in poole,Bournemouth

Lovely delicious desserts, friendly staff, very clean

Mate recommended this place so popped in on the way home from work. Had the waffle with Ferrero Roche ice cream and pieces with the nuttella sauce 😋 Served by a very lovely young lady with gorgeous blue eyes who sounded exotic but when asked she said she us from in-between Liverpool and Manchester and often gets mistaken for being Irish. Annoyingly I didn't get her name or even her number. Damm it. It was just me in there along with her serving and a Italian girl I think. They put the music on. It was immaculate and clean very minimalistic and fresh in there so would highly recommend. I'd go so far as to say it tasted better than Sprinkles, Creams and Kaspas. ⭐️⭐️⭐️⭐️⭐️

It's ice cream and plenty of it with a variety of flavours and additions including flakes, smarties etc., It is expensive with one scoop at £2.95 and two for £4.55 but you get what you at for. The one stablishment on Ashley Road, Parkstone was busy. Lots of seating and toilets, shame about the current scaffolding in front of the building.

SHOCKING. my kinder bueno icecream came with ANTS on it. Reported to EHO.

Not displaying the correct prices on the counter is a no go. Felt over charged and was not value for money. - ice cream scoops from counter.

Fantastic Waffles, lovely coffee, friendly staff. Absolutely spotless.

Lovely place. Really enjoyed this place. The kids were over the moon.

Great prices, great customer service, huge selection, big portions! THANK YOU VERY MUCH GUYS! WELL DONE!!!

3rd Sunday in a row and they don’t have a cones for kids, very short of stock. rude untrained and unprofessional staff Sorry, next time Sprinkles all the way!!!

Went in over the bank holiday weekend. What a little gem this place is! Super clean restaurant , delicious gelato and the staff were just sensational!

Bit on the pricey side but a nice treat and felt like you get more topping for your money than the big names like sprinkles and creams

Just want to give a massive thank you to Eloise! She is a literal angel. I asked if she could write a message on the box for my husband, but she went above and beyond. The service and positivity from her was fantastic and couldn’t have asked for anyone better to take my order. I know everyone says this, but she deserves a pay rise, bonus or something she made me want to bring my family and tell my friends! I couldn’t wait to get home and leave a review so i had to do it’s soon as she handed me my completed order. Thank you again Eloise, you’re a gem and i wish you nothing but hapinesss. Continue smiling, you made my day 10000x better 🤍

I felt sorry for the staff as it was so busy, but what do you expect on Mother’s Day? To keep making mistakes, offering the wrong orders to the wrong tables, forgetting part of orders and being careless around allergens.. there are some serious training issues here and the manager needs to reconsider the day/s they choose to have off. Also was disappointed to see online mothers get 50% off their dessert yet this wasn’t delivered in store on the day.

manager shouldn't have left the store the way it is. booked a table wasn't ready at the time we booked it for, Orders were going to the wrong people or just being forgotten. No one knew anything about allergies kept putting gluten products on food for customers that said they are gluten free, also was being asked 4 times by the same person if I had allergies... pretty much need to put the price of food down till they can actually run a business

No problem with the food but to wait over an hour is ridiculous . There was 5 of us and between the 1st and last was over 40 minutes .

Went for Mother's day. It took 70 minutes to get order. There were not that many people in, but whilst they were clearly struggling, to manage orders, they continued to take deliveroo orders which were clearly prioritised. I will not be visiting again

Took our daughter for a Sunday treat. Staff were friendly, welcoming, polite and working hard. Nice decor and great pancakes.

Really yummy waffles and great choice of ice creams. They also do gift vouchers making great gifts for birthday presents to give someone a fun experience instead of more 'see stuff'

We turned up 20mins before they closed and welcomed us like they had just opened, and let us finish our food and chill for 5 which made it past the closing time but not at one point did they make us feel uncomfortable or that we needed to go. Food amazing, staff absolutely amazing and shop is lovely! 100/10

This place beats Sprinkles hands down, the prices are better, the portion size is better.

Delicious! Really good quality food, amazing service - the ladies that served us this evening were so sweet, kind and polite. Insanely good portion sizes (I took half home for tomorrow) and great prices. Defo my new go-to for something sweet 🥰

This was our first time here and we had the grandchildren for a treat. And what a treat it was. I would definitely recommend the banana buritto and the waffles. All freshly made and the choice of ice cream flavours is vast. We ate every last bite and the children thoroughly enjoyed their treat.

Always enjoyed being there dining-in and having a take-away everytime.. all is yummy., approachable and friendly staffs.

If you like ice cream then this is the place to go,so many different flavours plus waffles and cakes, and coffee is very good, also you can take your dog in after a walk and have a delicious snack

Very good nice place recamnde it

Best Gelato, so welcoming for our whole family, accomodated an allergy really well, a lovely experience

Great place. Good service, great crepes and waffles, good value for money.

A great selection of flavours that tasted really good. Between us we had mango, dark chocolate, coffee, banoffee and pistachio , delicious 😊 Reasonably priced and friendly staff. Hope to come back soon to try more flavours

Very friendly and attentive staff, spotlessly clean and very generous portions!

I got fruit treat waffle and muffin latte deal. They were awesome guys!!! Waffle was bigger than what i expected. Cooked enough and fresh chocolate and fruits on top. Amazing family place and couple 😉

Always good Coffee and hot chocolate this morning witn coffee cake very yummy

High hygienic standards! Their desserts are delicious, very professional customer service. Highly recommended 💯

Best, most delicious ice cream I have ever eaten! The ice cream here taste homemade and is so flavourful. You taste less sugar (still sweet) but more flavor, sugar is not a main ingredient like with other ice cream purchased elsewhere. And the stuff here is lovely and the service is professional. The seats are so comfortable. I highly recommend.

Friendly staff, delicious ice cream, reasonable prices, excellent overall experience, all my family voted for it.. ❤️

Delicious. Reasonably priced and extremely clean would never go back to crèmes.

The food is good and everything but I found a piece of hair in my waffle. These workers should wear hair nets.

Great desserts, very reasonable. Considering it is a gelato, the place is immaculate, clean and NOT sticky. Strongly recommend as businesses like this need to keep going. 👌 Enpty plates all round.

First time here and will be back. Food gorgeous but must admit I had a chocolate swamp and was too much for me absolutely choc over load 🤣🤣🤣

Ice cream is rediculously sweet. Couldn't eat it.

Amazing place staff very friendly and made you feel welcome very clean definitely will be going back

It was very nice, the lady who served us was great

Nice ice-cream selection, all looks fresh and clean.

All good! Amazing service from Aga! Definitely will come back.

Wonderful service from one of the staff working there, the food & drinks were amazing 😊

Nice place. Delicious waffles. Good location. Great staff👏💕🌻 I think I would come back here again 💗

Delicious treats. The service is friendly and efficient, the layout cosy yet with without space between tables. We visited on a Friday morning for latte and Cheesecake and Apple Pie. Both looked fab and tasted delicious. Thank you.

Came in with my brother and his children. Good ice-cream better than some other of the new ice-cream places that have popped up and a good price for ice-cream the soft drinks I feel was a little over but very enjoyable

Very friendly staff, really nice ice-cream.

Nice place that offers tasty and delicious variety of sweets.

First time and we really enjoyed our ice creams, so much choice and friendly staff.

Nice and friendly. Loved my dairy free/vegan sundae.

Lovely gelato and excellent value. We just had cones to take away (great range of flavours) but if we’d had more time would have loved to try eating in with the waffles or crepes, which look delicious. Friendly staff too.

Best ice creams ever. Honestly, they are amazing and lots of good falvours. They also serve sundaes, waffles, coffee and more. And good prices as well. Friendly staff.

This place is very much like sprinkles, they do have lovely flavours but not as many as sprinkles. The staff if friendly and helpful lovely place for a reasonable treat for the kids.

Love this place. Brought much needed variety to Parkstone. My personal favourite is the fruit crepe so lush. It also stays open til 10 at night so you can get a coffee. Staff are lovely. Highly recommend ***

So disappointing and unwelcoming. I first went to Bueno Gelato a few weeks back and it was great, I thought it was great value for money and good portion size and great ice cream, but oh, how things change! I went back a few weeks later, despite walking in, I was told they were closed as they (the team) were eating together! The shop was open. Annoyed my money had been refused, I left. Despite the poor service, tonight, at 9.20pm, I went in again, thinking with it being a hot evening, ice-cream would be perfect. It was also a nice thing to do with a friend who was visiting me in Poole. How wrong was I! The sales assistant told me I could only have ice-cream if I took it away! When I asked what time they closed, it was 10pm! So, why did I only have to take it away?! They were getting ready to close. This is simply one business that doesn't want money. Britain is on the cusp of a recession, you won't last! Turning away business! I won't come back (apart from to speak to the Manager), and I will tell everyone of my poor experience. Remember, good customer service goes a long way, poor customer service goes further. I will ensure everyone I know is aware of my poor experience. Worse still, I live literally 2 minutes walk from your front door, but, I would rather spend my money in the co-op along the road and buy a tub of ice-cream, the service is more welcoming than your establishment and they don't ask you to leave 40 minutes before they close. Good luck with your poor business model.

Amazing gelato made to order. Quick and friendly staff.

Beautiful Coffee ice cream with pistachio

Lovely friendly staff Gorgeous food

Delicious assortment of different ice creams and sorbet. Waffles and crepes to

First time visiting and great experience... coffee tasted amazing ... had the waffles and caramel.. oh my !... its was amazing and didnt eat it all....

Very lovely place and delicious! We had such a great time and the menu is very diverse and there was so many options and vegan options as well, we’ll definitely come back again.

Wonderful dessert! The gelato & sorbets were refreshing and rich in taste. The variety of the menu was amazing and the coffee is to die for! Decor and ambiance were marvelous

Amazing place, polite and welcoming staff. Highly recommend