Bru coffee & more in Harrow - Phone Number, Reservations, Reviews

Nice place for brunch- very nice staff one lad in particular who was very hardworking and polite 👍

love this place! amazing coffee and food which exceeded my expectations i’d highly recommend this place to anybody looking for a relaxing spot to go and relax as there’s a large amount of seating and a variety of items to choose from.

Always go in for an Espresso and their smashed avocado and chilli jam. It’s always yumm😘😘 Staff of very polite and friendly✌️

I come here nearly everyday and the staff is extremely kind and helpful! Especially Vruksha who always remembers my order! I would always recommend people to go here! There’s also an upstairs section which is really chill!

Very good service and friendly staff I used to order cookie dough.

I liked this place , highly recommended

Such a pleasent and cozy place to hangout. Amazing staff - Quick service and very aesthetic ambience. Every time I visit this place and feel great 😃

Adorable 🥰 Food And Service.. Special I like oreo waffles 🧇 😋 Yummy 😋

This place has the best cookie doughs and waffles, I highly recommend this shop families with children.

Bru is my favourite place in "Harrow on the Hill" to hang out and work. The good ambiance and not too crowded atmosphere make it perfect. They had the most affordable and delicious coffee in town. ☕

Highly recommended for a relaxing and enjoyable experience!

From the moment I walked in, the cozy interiors, wooden furniture, and ambient lighting set the mood.” “The baristas greeted me with a warm smile.”

The cappuccinos were wonderful, and the variety of coffee served in the ambiance was very satisfying.” “Considering the quality, I found the prices to be reasonable.”

Excellent cafe great food and the staff are really friendly.

Great atmosphere and amazing customer service. The drink was delicious and really enjoyed the expirience. Thank you!

nice coffee, good waffles and desserts, best service, ,good atmosphere,highly recommended place.

Bru offers exceptional coffee, a warm and inviting atmosphere, and friendly, knowledgeable staff. Highly recommended for a relaxing and enjoyable experience!

Vruksha was so friendly and taught me all about the loyalty scheme on the app. She made my day. Will definitely be back for more amazing coffee !

The food is amazing especially their matcha and the staff are kind and help you out when you have any inquiries.

Always go in for a cuppa and their smashed avocado and chilli jam The service is great and Veruksha is always lovely Bru Harrow my happy place :)

Great spot for a coffee and food. Super friendly service and lots of comfortable seating!

Asked for two coffees, a flat white and a cortado Cashier with an attitude tried telling me they are the same thing and that other coffee shops just do the same drink for different names. If you are going to have an attitude about something, at least make sure you are right first.

Looking for a cozy spot with great vibes? Bru is the place! **Classic Grilled Cheese** - Crispy, buttery, and toasted to perfection. **Sab Sebastien Cheesecake** - Creamy, rich, and chocolatey. A dessert lover's paradise. A must-visit cafe for a delightful bite. Classic Grilled Cheese: £4.75 San Sebastien Cheesecake: £6.25

I absolutely love this place! From the charming decor to the outstanding hospitality, everything is top-notch. I highly recommend Bru to everyone. It’s the perfect spot to bring your friends and family. Btw this dragonfruit mocktail is banging!

Left is how it should be , right is actual, even the ingredients are all here, I don’t consider this shape can charge me 6 pounds for me, no difference with milkshake in five guys. Very disappointed.

Today, a batista came up to us whilst me and my friend were studying and told us we couldn't sit on the table if we hadn't ordered anything. This would have been perfectly reasonable, HOWEVER, it was VERY clear we had ordered something, given that my friends empty plate was next to her. She said she didn't remember us coming in to order, when she was the one who took my order of a 'little Italy' bagel, and toasted it for me just 2 hours before. Once she had been caught out on that she mentioned that since the bagel was only £3.85, we weren't allowed to sit upstairs since only customers who pay £5 or more can sit upstairs. Mind you, me and my friend had been coming to bru. for a week now, almost always getting something under 5 pounds each, and were allowed by the staff to sit upstairs, even on the first day where we had asked specifically. Never was it stated anywhere, on tables or signs, that if you spent less than £5 you couldn't sit upstairs. Furthermore, the majority of people upstairs were studying, having just bought one drink, which was under £5 and were not singled out for this. This was appalling that me and my friend were singled out for this. She then proceeded to demand that if we would like to stay seated upstairs we should order something else to be able to do so. I'm not sure if she was having a bad day or what the reason was for her to treat us like this, but either way this should not affect how you treat your customers. Thanks for the horrible customer service! Will definitely stop being a regular and go to the other coffee shop down the road. Also to note, definitely not all the staff are like this, one of the other batistas on another day allowed us to sit upstairs when we asked if we could, when we had both ordered iced lattes, under £5 and was very sweet.

I really like this place. WiFi needs improvement though so it’s difficult to chill there when it’s not working not to mention the area doesn’t have great coverage

My husband and I were treated rudely and with hostility by the staff. The place was cramped and there was little downstairs seating. When we asked to move upstairs, we were told it's for families only, despite clearly seeing people sitting upstairs by themselves. Very bad experience. We left swiftly and we won't be back.

got in there and was met with rudeness, I understand outside drinks aren't allowed but not even a hello was said just get out with your drinks, we asked to sit upstairs after getting rid of our drinks which looked more quiet but also denied because it was for "families" even though it's empty, and the rest of the seats downstairs were too cramped and loud, I didn't even sit down and I took time out of my day to write this review because of the amazing costumer service.

I have to give one star for the owner of the place. As the owner you should be experienced in customer serivce. The coffee shop has a loyalty programme, that allows you to redeem a free drink after buying 10 drinks with them. The owner redeemed the free drink from my loyalty card today without asking me first. He tried to give me serval sales pitches about how I come so often and I can collect easily again another free drink and how it is easy to collect stamps again (well it isnt the owner paying for my drinks right?) and just merely apologised for it. 0 customer service from the owner. The owner did not offer an alternative or any form of compensation. I wasted a free drink offer on a cheaper drink, that I was saving up for another occassion when I wanted to try a more premium drink. Quite disappointed with the service of the owner. The rest of the staff are amazing and always check in with the customers on their preferences.

Just had a coconut latte coffee here. Was awful. Not coming again

Coffee is good! Good is okay, HOWEVER why the staff allow stupid people to come in and for hours shout on the phone on a loud speaker or listen to music. This is a coffee it’s not a telephone boot, the staff must control this as people want to enjoy their coffee in piece, not to listen to someone’s screaming on the phone.

Love the ambiance and the interior! I usually avoid to go to caffès to read, study or work because there is always this one person shouting on the phone on speaker who is absolutely lacking common sense, making it unpleasant experience l. However l, since the second floor has been prioritised for families and QUIET people it’s really nice place. Please keep it as it is, I don’t miss the loud individuals. Thanks.

Excellent employees who are warm, friendly and hospitable but that’s the only positive aspect of this café that moved from an earlier spot from St. George’s shopping centre to this new location. This café used to be a great place to chill and unwind in the evening after work. However, considering the changing demographics of the area this place isn’t what it used to be anymore. Due to lackadaisical attitude of the franchisee manager the cafe’s seating capacity drastically reduces by early evening. It’s quite astonishing that they close additional seating area in the mezzanine area 2-3 hours prior to their closing time in the evening on the pretext of their self defined policy which is quite amoebic in nature. This deters regular sit in customers like me from visiting the café in the evenings for a post work hot bevvy 😏

Amazing . Shop was really busy in the morning but staff was really quick and good.

Ordered an oat latte, the coffee was not good! They only put one shot of coffee into a fairly large mug of oat milk. Sadly not for me! If you like milky non coffee tasting latte, then this maybe for you.

Only reason for 5 star rating is because they are open when none of the coffee shops are open during bank holidays and overall service and atmosphere is good.

so good! cozy and welcoming, the staff were incredibly friendly. i recommend the rich indulgent cookie dough. perfect location, i couldn’t help but notice how buzzing the atmosphere seemed. the mocha was incredible. the only word i have to describe is wow. keep it up!

Best hot chocolate I ever had!!

Had worst and stalest cake I ever had in my life! No freshness.

The Staff in there are so rude. Not professional at all. I’m a regular customer and I will not be coming here again. They make me feel uncomfortable especially the Asian lady’s.

Just keep Bru iinng, Got special feeling for a having a first sip of smooth and Delicious Coffee ☕ in this chilly weather, Amazing ambience in the cafe top and downstairs as well, served well by Vruksha 🤍☕ and other staff.

Enjoyed my visit to this lovely place. The staff was incredibly helpful and friendly. Mahi stood out with their exceptional professionalism and assistance. Will definitely be returning!

Not much food options to go with coffee

Great mocha, cozy vibes, and a complimentary birthday waffle. A must-visit for tasty treats and a warm atmosphere.

I was first time there after they moved from st George, and I never will come again anymore in this place. It feels very unsafe now. Before there always was nice people who come there study or work. Now there is full of loud teenagers and managers not controlling the noise level at all. I tried to study there, but it became impossible, when someone came in with strong weed smell and this smell became permanent for at-least an hour. (After that i decided enough is enough). Probably place could be nice in very quiet hours.

terrible customer service. The staff constantly nag younger customers who study there to buy a drink every hour. i bought a drink and the worker told me i can’t be there because apparently i didn’t buy anything. i’m also never greeted with a friendly face. Lovely store but sadly the service doesn't match up so i won’t be coming back.

Not too bad need improvement in service

Just bought an Oreo waffle. So disappointed with the quality of it. The waffle isn’t cooked properly inside and been a waste. Highly disappointed with the waffle. The top layer just came off and inside was not at all done.

A perfect blend from bean to brew

Great atmosphere and amazing customer service. The drink was delicious and really enjoyed the expirience. Thank you!

Amazing service this Sunday with incredibly talented baristas. Super friendly, hospitable and their soya caramel frappe is to die for! Thank you so much for the amazing experience!

I just had Coffee & it was okay.

Cosy and comfortable. Lovely food and service, especially love the coffee. Best coffee in Harrow bar none.

I love the vibes of this place 💕. It's cute, comfy, & the food is amazing. I go to it every year when I visit from the States as many time possible during my visit! I'm obssessed with the oreo waffle pop!!!

Decent place to catch up for a coffee, friendly staff and open late.

great ambiance… was greeted by a dashing young man named sachin who was very courteous and helpful.. will be back for more

Lovely dessert and drinks selection!

Best coffee place in Harrow. The staff is excellent. Service is always superb. Must visit 🙌🏻🙌🏻

Lovely new décor after the refurbishment. Good choice of food with coffee having a nice flavour profile and friendly staff

Unprofessional staff members lacking serious common sense. Their lack common sense caused us financial loss. Every shop has lost and found. We left some stuff at their shop and staff threw our stuff citing it was rubbish.

Cute place with interesting choices for coffee and some bites to eat. There's extra seating upstairs. Staff are friendly and there's self-service.

Very good place to enjoy coffee 💪✅

Lovely coffee shop and the coffee is also amazing. Yummy

Amazing coffee. In love with it

Drinks are extremely good. Their hot treats and sweets are very good. Food is a little pricey though.

Lovely place. Helpful and friendly staff...Mahi was especially helpful and very professional. Will defo come back again

Had amazing day at bru with some coffee and face painting for my kiddo 😊

I been there with my family serving by lovely polish girl love the the coffe Custumer service. Excellent.see you again guys

Natalia and all crew in coffee shop offer excellent quality service at all times an exceptional coffee.

Bru is pretty awesome. Their Coffee’s are fresh are tasty, and the overall vibe is great. Super friendly staff! The actual coffee place is amazing and perfect atmosphere to come and have a good coffee! Very relaxing aswelll!

I went to Bru to get my daughter a treat which is not often in these times. My order was takeaway, once home and presented it to my daughter she cried after opening the box because the cookies dough dessert was as all burnt around the edges and so she tried to eat the middle of the dessert,this was burnt too but covered up with choclate!! Not very good BRU!!! I rang the store to issue my complaint in a nice fashion as one does and I was greeted with a rude and ignorant response !! Not very nice BRU! £8.99 down the pan and a very very very upset child! I will not be visiting again! It does not meet the standards of the previous BRU that was in St George's center !! Rant over!!

They had an offer for a free coffee when you download and register on the app. I did that in front of the staff and they wouldn't honor the free coffee deal. So I just paid for it. Coffee tasted alright. Like normal coffee. I think if the staff were a lil understanding and helpful then I'd be back cause I do like to support new local businesses. Hope this review makes a positive impact.

Superb service and lovely friendly staff. Best pot of tea in Harrow.

Virgin Mojito ice cream is hands down, without a shadow of the doubt the best ice cream I've ever had till date.. Don't bother looking at the menu, just order it straight up. Definitely recommend it.

Love this place…. Amazing coffee, friendly staff, love the Bru. The best coffee shop in Harrow🫶🏼🫶🏼🫶🏼

Besides a very good cup of Joe, you can’t put a price on a friendly morning convo with the barista who doesn’t have to ask for my order and has it ready when I walk in. Hugely underrated coffee and by favourite by far

Great place for coffee and soft drinks. Always clean and staff are very friendly. I left my ear pods behind and they had kept them aside for me. Very helpful.

Pratik, the coffee genius Manager behind Bru, serves up some seriously amazing Coffee. The vibe here is totally professional, making it an awesome spot to get work done. The staff are super friendly and the location is absolutely great. If you're after a genuine coffee experience in a laid-back yet professional setting, Bru is your go-to. I work here for hours and the staff don't bother me at all. In fact, they are all Kind and Welcoming. Pratik is a very Cool and Genuine Guy, I see him in the morning, and we talk for some time. If you want to get some work done and enjoy coffee at the same time for hours on end, Take Bru into huge consideration. I can recommend highly to Friends and Family, Especially people who want to work for long periods of time.

This place is really amazing! They offered best and quality coffee. Even staff is so friendly.

Really good place to work/meeting and also to have dessert with family and friends.

Waited half an hour to get 2 takeaway coffees. Ridiculous.

Amazing place and even better workers! Thanks will definitely be coming back

Good service and staff as well .

Always nice and pleasant service by all staff members better then Costa coffee 😊

A Remarkable Experience at Bru Coffee, Square 1, St. George Shopping: Manager Pratik Sets the Bar High! Rating: ⭐⭐⭐⭐⭐ I had an incredible experience at Bru Coffee, Square 1, thanks to Manager Pratik's exceptional service. From the warm welcome to the personalized recommendations, Pratik's passion for coffee and dedication to customer satisfaction were remarkable. The cozy ambiance and delicious brew made it even more enjoyable. Highly recommended! 👌👏

it was a amazing experience, everything was great i will recommend to my friends

Life can be tough, coffee helps.

Overall, I found the location of this cafe to be convenient. However, I was a bit surprised by the price of £4.60 for an oat chai latte, which I consider to be on the expensive side for a cafe. Moreover, the atmosphere wasn't very student-friendly due to the loud music and lack of wifi, which was only disclosed to me after purchasing my drink. On the positive side, I must say that the staff were quite friendly and made an effort to accommodate my needs whenever possible.

Okay, think I'd prefer it when they were located in St. George's. We only had tea. So I can't comment on the food. WiFi was down. Given a large pot of tea but not enough milk but the server was good enough to give us more. Wasn't busy at the time we visited which was about 8pm. Seems to bubble tea on the menu. Might try that next time. Overall good.

Excellent tasting coffee!! Got a coffee this Sunday morning before my tube and my day has already been made. Super quick service despite the rush and friendly staff. Will be back! Thanks :)

Nice place , nice service, good coffee and waffle

Good service , good coffee, good staff. Good atmosphere

good good , good service , love the waffle .

Ever since I have visited this place and tried their coffee, I cannot imagine going anywhere else to get one.

Staff and food both are nice. Loved the experience over there.

The brownie I ordered was dry. I noticed after ordering that a cake a customer returned that had multiple small flies on it, was put back to resell. Staff didn't care when questioned. It was my first time here and the last unfortunately. A coffee and a cake cost just over £7, your paying for food item that are stale and dry. The chai latte I order was alright nothing special, I have to say I prefer Pret manger chai latte. The place had good reviews so I went to check it out, disappointed by the outcome. The overall atmosphere is very calming and chill, an overall lovely hang out spot.

Inventive drinks and varied pastries. Great atmosphere and decor.

Lovely coffee shop, even nicer staff 🙂

It was my first time for eating brunch as i used to get just coffee but It was really amazing 🤩 Service is very nice.