Browns Cardiff in Cardiff

Food average, more staff needed in bar. Need to stock basic drinks

Emily was really lovely and attentive for our bottomless brunch booking. We opted for the bottomless Champagne brunch and she went above and beyond to ensure we had continuous free flowing champagne during our brunch timeframe. Lovely person!

Lovely place to eat and the food was gorgeous. A special thankyou to Akhil our waiter, who took good care of us the whole time we were there. He was brilliant and even sang Happy Birthday when they brought out a birthday dessert! Will definately recommend.

The service was polite and attentive, the seats comfy, but the food was very poor. Not fresh, no care taken.

Bland food, waitress got the order wrong and told me it was my fault and her manager and her had been discussing how I got it wrong. Didn’t enjoy my time here and the value for money was poor

Everything was wonderful — our server Emily was fantastic and very attentive. The only downside was that there was no crumble

Disappointing Experience at Browns Cardiff – (Poor Hospitality -By Shift Manager KAROL) We had a very disappointing experience at Browns in Cardiff (located within the Marriott Hotel), which sadly led us to walk out before ordering. Upon arrival at about 11am , we requested to be seated at a table near the window in the largely empty restaurant. However, the restaurant manager, KAROL, upon being asked by the waitress if we could have that table , refused our request, citing that the table was reserved for 7:00 PM! — nearly 7.5 hours later. To make matters worse, after the waitress seated us on a different table (which also had a ‘Reserved’ A4 sign on it), the waitress kindly removed the sign from the table only to be instructed by KAROL to place it back on the table as they might forget to put it back. This table was also reserved for 7pm! The lack of flexibility and unnecessarily rigid attitude felt more like a power play than a professional hospitality decision. We ended up leaving and going to Bill’s Café instead, where we were greeted with warm smiles and served a delicious brunch — a complete contrast in hospitality. It’s disheartening to see such unwelcoming behavior in an industry that’s already struggling. We actively try to support local restaurants and dine out regularly, but experiences like this make it difficult. Hospitality should be about making guests feel comfortable and valued, not about asserting control over empty tables. Unfortunately, KAROL’s attitude left a sour taste — not just about the restaurant, but about the brand itself. Hopefully, Browns can re-evaluate how their staff interact with paying customers before more diners decide to take their business elsewhere.

Emily was amazing and food was gorgeous 💗

Emily was amazing. Couldn’t ask for a better waitress. She was friendly, very helpful and professional. An asset to Browns.

We booked this for dinner as we were staying overnight in Cardiff , not at the adjoining hotel, but elsewhere, we had the seafood sharing platter to start, then ribeye steak and i had the brownie which was massive and my friend the crumble, the service was excellent, beautifully presented and great value. The setting is modern and trendy, but not loud and busy. The only downside is it being attached to the hotel, on its own i think would feel more intimate, people coming and going in the lifts was a little off putting, but i would still without a doubt eat here again.

Cheryl was extremely helpful, welcoming and kind. She was happy to show us around the buffet breakfast area, tell us about various options and helped with all our requests. Thank you!

Booked mothers day lunch in advance(12.30pm sitting), when booking was told there would be complimentary glass of champagne for mum and a pianist. On arrival receptionist was unfriendedly advised I needed to download app which takes 24hrs for code to get the champagne and only ice cream and 1 other dessert available, bearing in mind how early it was not acceptable. This was all before we sat down. Tried to be positive as it was Mothers day but only went down hill from there. ALL veg was undercooked, raw parsnips, white roast potatos etc. Beef was so full of fat we all went away hungry. Did mention it to the waitress who said had just changed menu so having trouble with produce etc? Best part of lunch was the decor and waitress Emily who was lovely. Never again shame its part of the Marriot where I have been a happy guest many times.

Myself and a friend attended on Saturday 5.4.25 for bottomless brunch. The drinks flowed and the food was good (the portion was small but tasted nice). We had the champagne bottomless which included bloody Mary’s and aperol spritz as well as other drinks. Our server Andreea was fabulous. She kept our classes topped up and couldn’t do enough for us. We would definitely recommend Browns. Hopefully you’ll also get served by the lovely Andreea

I was served by a lady called Emily. She apologised when the drink took a while to come and then came and spoke to me when she noticed my order had not gone through and I had been waiting a while (I was lost in work emails so hadn’t even noticed!) This girl is an absolute credit to you! Most staff wouldn’t even have noticed I had been waiting a while. She did and that is excellent service. As well as great service from Emily the food was beautiful too. Nicest meal I’ve had in a long time.

I came for Mother’s Day and it did not disappoint! We were greeted by Amy and waited by Angelo, both were very friendly and professional. The food was amazing, the nicest roast i’ve had in a while.. and did i mention there was a piano been played beautifully as we dined?! it was great! we will come back again.

So it was early restaurant very quiet...service excellent however fish and chips whilst textures all excellent fish was tasteless and peas also. Duck was lovely . Desserts! Well most not available as some issue with ingredient delivery!! I do question what level of cheffing is actually taking place tbh . Will not rush back when cardiff has an array of dining experiences

I had an outstanding experience at Brown’s Cardiff, all thanks to Chelsea’s exceptional floor service! From the moment we walked in, she made us feel welcome and ensured we were well taken care of throughout our visit. Her attention to detail, friendly demeanor, and prompt service made our meal even more enjoyable. She was always available when needed but never intrusive—perfect balance! Chelsea’s professionalism and warmth truly made the dining experience memorable. Highly recommend her service if you’re visiting!

What a vibe. Emily is absolutely fantastic, best host! Absolutely lovely atmosphere ✨

Fantastic service for bottomless brunch!

We booked a table for six o’clock on a Sunday. I decided to have a starter. I chose what was described as a Duck Salad. When it came, I thought they had brought the wrong dish. It was a Filo Pastry on top of what should have been a salad with duck. I was surprised about the Filo Pastry, because this was not mentioned in the menu description. I took a bite of food thinking I had some duck on my fork. In my mouth I thought I had eaten some bones. I thought this was strange, so looked more closely at the dish. The supposed duck was in rock hard shards, which were just not edible. So I had to send my starter back. It a good start to our dinner. I went on to order their Sunday Roast. The roast was a good size and delicious. We went on to order a dish of Profiteroles and two spoons. We also ordered a Cheese Board which we shared. Both were very tasty. Apart from the starter, the meal was lovely and the staff were very polite and helpful.

Went 22 March for a celebration of friends who haven't seen each other for over a year. Our server Chelsea was amazing friendly and accommodating. Plenty of prosecco food good Even spilt drink was handled expertly by Chelsea But when we went to.pay was informed by not a friendly manager that only four of us could pay by card and we had made to much noise.... But no one had complained and we interacted with other tables Maybe management could learn from Chelsea manner. Customer comes first

I am a regular visitor to Brown's Cardiff. The staff are great, always polite. Amy, in particular, has a wonderful professional manner. She provides an excellent service and is extremely pleasant.

Absolutely fab Sunday roast here today with very dear close friends. Sat in a comfy booth area to enjoy our food & cocktails. Would highly recommend. If going on a Sunday, 2pm onwards is the best time due to the live pianist only starts from then & not before.

Made me a sausage sandwich.... Very accommodating

Had a lovely brunch at browns, Patrick and Emily were amazing and kept the drunks topped up. We will return again soon

Brilliant service as expected, food was great, and bottomless brunch was well worth the money. Didn’t have to pester for drinks, they kept flowing which was easy. Definitely coming back. Thank you Patrik and Emily

Fabulous bottomless brunch! Service was wonderful, thank you to Patrik and Emily for being so tentative 😊

We have had an amazing experience ! I have booked a surprise 30th birthday party for my friend and the staff was absolutely amazing ! They sang happy birthday, paired the wine and made sure every single guest is having a great time. Thank you especially to our waitress Chelsea, Andrea and Amy for going extra mile with the surprise party and accommodating our requirements. We will never forget this 30th birthday

Booked this restaurant as we went to the Liverpool branch which was outstanding. Unfortunately the Cardiff restaurant was bitterly disappointing. the chicken dish was really dry with no hint of chorizo.My wife had a 7 oz fillet which was sawn in half and overcooked. There was no asparagus , tomato nor mushroom as clearly stated on the menu. Had we not had the 50% discount due to a birthday we would have not paid for this dismal effort

I booked Browns for a group of 10 friends. Myself and another member of our group, were celebrating 40th Birthdays, so on arrival we were kindly offered the option of a private dining area. Which was a lovely touch. Food was great and good value for money and the service was incredible. We were waited on by a waitress named Eloise, who ensured we all had plenty of information regarding menu choices before ordering. Her drink service was exceptional, and despite many varying drink orders, the drinks all arrived very promptly. Everyone was very satisfied with the whole meal experience. I will definitely dine here again next time I visit Cardiff.

The food was great and the cocktails were exceptional! I really enjoyed the banana mai tai and black forest martini! The best cocktails I have had in quite a while. However I wasn't overly impressed with the service, and the atmosphere wasn't great. It was super noisy because of large crowds at the bar, which we were seated quite close to.

We were a party of 11 , booked a table to watch the rugby. Staff were very attentive. Food was good. Everyone enjoyed and there was plenty of choice. Would love to visit again

Emily was amazing and incredibly helpful! Food was great.

We went for a Sunday late lunch. Food good, wine great, service excellent, but the star of the show was a young man playing the grand piano in the restaurant. He played such a medley of tunes, but the outstanding pieces were from Debussy, Chopin and Rachmaninoff. What a wonderful afternoon. A big thank you to him and whoever in Mitchell and Butlers had the brilliant idea of this wonderful entertainment. We will return!

Fabulous roast! Our server Tasha was lovely !

Had a wonderful dining experience and was served by Charlie who was so polite and attentive. We will definitely return!

I need to mention specially breakfast team is very friendly specially a person called Vikum is very helpful. He always support on us and shows higj level of prefecency.

Such a lovely area to relax - but food has gone down since last visit - Cocktails were Amazing by one bar man and when another was making thrm not so good when your paying £10 plus you want it to be right !

Great brunch, delicious, well served, friendly! Patrik was great!

The food was tasty. A little overpriced for what we received. The decor was lovely. The staff were very accommodating as there was confusion on booking we hadn't realised that the time that we booked was a breakfast slot and we thought it was evening only as this voucher was given as a gift from family members. The staff and manager were very helpful indeed.

Was looking for a nice roast dinner as it was Sunday night, and stumbled upon this place as never heard of Browns in Cardiff as have stayed in the capital many times. The roast was delicious and really tasty. The server Emily was very chatty and helpful and made the meal and myself feel good about it and the ambiance was nice as well, I think I will come back again sometime soon and encourage everyone to give this place some thought as I fully recommend it.

Great food and service was fantastic! Thanks Patrick!

I booked lunch for my wifes birthday for 3pm. We arrived early and sat in the bar, the drinks are a little pricey but it is the city centre. It was a little cold in the bar but it was busy and the surroundings were quite tasteful. We were then shown to our table for 2 which had very little leg room, so I asked to be move, which they did. When we ready we ordered our food, starters and mains. There was a baby shower in the restaurant and other diners, but the starters took a while to arrive, because of the ambient temperature they were not that warm. The mains when they finally arrived, were luke warm and my wifes steak looked like it had been reheated after being kicked around the kitchen floor. My veggie burger was dry and cold. The waitress, who was excellent asked if everything was OK, We said no, she spoke with the manager who removed the food from the bill. A big disappointment for my wife on her birthday. We will never go back.

Had a couple of drinks in the bar after a night out. Good service and atmosphere

We had an absolutely fantastic time at Browns Cardiff! From start to finish, the experience was flawless. The food was exceptional—beautifully presented, bursting with flavor, and offering a wide variety of options to suit every palate. It’s clear the kitchen team takes great pride in their craft. The wine list was equally impressive, with an excellent selection to complement the meal perfectly. It was such a treat to have so many high-quality options to choose from, adding a special touch to the occasion. What truly made the experience shine was the service from Karol and Emily. They went above and beyond to ensure everything was perfect for us. Their attention to detail, warm demeanor, and genuine care made us feel so welcomed and looked after. It’s rare to find such outstanding service, and they both deserve high praise. Thank you, Browns, for making this a Christmas to remember. We’ll definitely be back soon!

A little disappointing, food wasn’t as expected - friendly staff but service was slow

We went for Christmas day dinner and had an awful experience, the restaurant manager decided he would not serve any more meals due to them having had a power cut, and left us to it. No apology, no attempt to make it right in any way, didn't even bother to come to talk to the six of us.

Wonderful service. Emily was delightful and so helpful.

Good food. Friendly service. Will definitely return.

The bar & restaurant looked great. The gentleman hosting was lovey. Our server, Simon was perfect & really did his best, very genuine and tried to fix issues . The table set up was ok. Downside was wine glasses were dirty on the table tho, needed a polish- pushed me towards cocktails. Food selection & drinks menu were great. 2 issues with the tables drinks, which we informed Simon about. My first St.Germain didn’t have Prosecco in it and a mojito was incorrect and tasted like pure gomme/sugar. There was new bar staff in training so it was understandable, we didn’t complain just wanted a remake. Food wise: first two courses of the festive menu were delicious (the Turkey) but ended poor with a cold Christmas pudding & ‘scrambled’ custard. Overall, hiccups on the table which one could say was due to trade levels but did make it a little off the mark.

Fantastic day at browns restaurant ,all girls Xmas celebration.I recommended it ,as it was amazing for my sons graduation in the summer,and yet again it did not disappoint .lovely welcome from carol ,and our waiter Simon was so lovely .as we’re all the staff.all our 10 meals ,the festive menu,were so so tasty and nicely presented.lovely atmosphere in the whole place and we will definitely return and highly recommend.thankyou!!!caroline Hurley ( I have lost the card from Simon ,to review his amazing service ,and I want to do it as he can win a prize !!!so sorry Simon that I lost it and I hope you win.you really deserve the recognition!😊.

Didn't honour their Xmas festive cocktail offer..... But still added service to the bill! Very disappointing! Edit following busines reply. We asked about validity at the start of our meal and told no problem, just order at the table. Hence the shock when we did order to be told no. Whilst hidden in the Ts & Cs it's not clear upfront. Very disappointed.

Emily was perfect in every aspect of our evening Service food and atmosphere all spot on xxx

Pate starter tiny with cold toast. People with soup had no spoons. For mains, burnt pig in blanket, rock solid roastie, no carrot (others had one), raw sprout. Service poor and very slow, others tables had crackers but we had to ask a number of people why we didn't have any. Gravy was decent, meat ok. No water jugs available for the table. Desert was mixed, mostly dense chocolate or uncooked meringue. Wine was as expensive you'd expect for a hotel. Possibly the worst roast meal I've had. You are better off going to a Weatherspoons.

Emily was fabulous but the overall experience was disappointing. Waited for Food and dessert was frozen.

Really enjoyed our meal here at Browns, the staff were very polite nothing was too much trouble even though the restaurant was full and they were extremely busy. We were well looked after in pleasant surroundings and left feeling we had a really lovely evening.

We had a libertine, service was great and Simon was very accommodating

Great meal Scott was brilliant really helpful and attentive. Food was amazing service very fast in a busy time

Emily provide excellent service.

The best bottomless brunch thanks to Emily who was a fantastic waitress

We had a lovely experience at Browns today. The food was very good, the ambience was festive and fun, and the service was great. We were looked after by Simon, who made us feel very welcome from the moment we arrived. He was friendly, helpful and professional. We will return.

Scott was amazing and attentive!

We went for a Christmas do. Simon, our server, was absolutely outstanding. I'd go back just for him because he really engaged with our group and we had a laugh with him. My starter and dessert were really good but the turkey main course was a bit disappointing - the roasts were supposed to be garlic and (maybe) thyme (I can't quite remember) but I tasted neither and they were like lead and the sprouts were supposed to be shaved sprouts with chestnut but they honestly looked like they'd been cooked in the 1970s - were actually brown - and I neither saw, nor tasted any chestnut. In addition, the single, cocktail sausage-sized pig in blanket was really tasty but I felt it was a bit stingy; 2 or 3 would have been better. That said, the turkey itself was excellent, the gravy was great and the red cabbage was also good. As it was all edible and we hadn't eaten since breakfast, we ate it all anyway but I would not choose that for a main again. The decorations for Christmas were really nice and we loved the inclusion of Christmas Crackers on our table. Overall, it was a good experience and we all had a lovely time - thanks, Simon!

We had a wonderful Christmas meal. The foods was lovely. Simon was fantastic- very attentive and ensured that all our needs were met. He rocks!

A fab evening with great friends t he food was super tasty and plenty of it. Simon was attentive and very amenable to our requests.

A wonderful brunch with excellent service from Scott. Food was really good and drinks free flowing. Lovely atmosphere with piano playing. Great Christmas Decs.

Andreea is the most amazing person . She knows how to take care of the customers ❤️🙏🏼

It was the fist time and it won’t be the last I had amazing server I think her name is Andreea from Romania she so friendly and professional thank you so much

I recently visited Browns Cardiff and was absolutely blown away by the quality of the food, the warm ambiance, and most of all, the exceptional service. From the moment we arrived, the team made us feel truly special. A special mention must go to Andreea, whose hard work and attention to detail did not go unnoticed. She was attentive, professional, and went above and beyond to ensure our visit was perfect. Her genuine care for the guests made the experience all the more enjoyable. The menu was full of delightful options, and every dish we tried was beautifully presented and bursting with flavor. The cocktails were also outstanding—Browns clearly knows how to create a memorable experience.

A stylish place with a good choice of wines. It was difficult to attract the attention of staff to find out where our table was so we ordered drinks from the bar. The manager said we could have ordered at table. We were glad we hadn't, as other people waited ages for their drinks. We were here for Christmas lunch and had pre-ordered all our courses from the Christmas menu. Nobody had a starter yet we had to wait over an hour and a quarter to be served. This was totally unacceptable. The manager gave us complimentary drinks but really we were just so hungry by now (3.15pm) that we did not really appreciate them. I had specified a dairy free roast and although it was quite tasty, they had just omitted anything with butter on, so I had no green vegetables. When I asked for some they did bring some, but unfortunately I had lready finished my meal by then. Overall disappointing and I won't be rushing back.

Me and my husband had a lovely weekend.We pop in for a lunch.We met straight away our server,she was super professional and knowledgeable,sorry I don’t know her name,but she is wearing glasses with dark straight hair.We had delicious food,the weather outside wasn't been that great,so we decided not to rush.Very enjoyable time.Everything was just perfect.Thank you once again.

If you’re dining at Browns Cardiff be sure to look out for Andreea - she’s truly exceptional! Her warm and friendly demeanor makes you feel welcome from the moment you step in. I totally recommend her for her professionalism and ability to make every visit memorable. She’s a real asset to the brasserie!

We met up for a Pre Cardiff rugby lunch with friends. The food was delicious, with plenty of choices. Our server, Emily, was very friendly and attentive. She was very apologetic when there was a slight delay in food coming out from the kitchen. It was a very busy Saturday lunchtime. The restaurant and hotel are beautifully decorated for Christmas. We will be back.

Waited for 1 whole hour for main course and our desert arrived almost an hour after our dinner plates were removed. My Xmas pudding was served cold. The dining area was a positive, nicely decorated

Went for a business group get together. Services was extremely slow even though the place was almost empty. Had to keep flagging staff down to order drinks. Lovely venue, amazing atmosphere. Very slow service and attention to customers.

Went in for our Christmas dinner. Food was fantastic, and service from our waitress Emily was top notch. Great espresso martini as well.

Alot of the menu was unavailable, food was average, service was slow and the noise from the bar was very loud

Very nice food in a nice establishment

The food was good, but the portions were small compared to the price.

No complaints whatsoever, highly recommended

Excellent service our waitress Emily was very helpful and attentive she was always available when we needed her also Karol helped create a very friendly atmosphere all very good

Fantastic service fromAndrea and a lovely meal.

Recently stayed at a Marriott hotel in Cardiff which was very pleasant but the breakfast experience was excellent. I am coeliac and asked Paula to help me with gluten free options. She was amazing and talked me through all the options and made sure I had everything I needed. She did it in a friendly way making me completely confident in what I was ordering. She went the extra mile. Paula is a real asset. Thank you Paula.

We had a really lovely meal tonight. We were served by Nacho who was such a friendly waiter, he took time to get to know us and was very attentive. Definitely recommend. 🙂

Thank you Emily for a great service you are an asset to M&B always smiling couldn’t do enough for you you will go fare will definitely be back and hopefully be served by you also went through the allergen guide thank you so much

Sunday lunch; food very mediocre. Atmosphere is weird in restaurant. Needs a revamp! Food not the best we've had in Cardiff for a long time. Bland food with minimal portions. Limited veg but very hard ( understand it a personally choice) .Requested extra gravy, horseradish , mustard etc several times etc as lack of were giving out on first serving even second then third request. Desert portion was pointless! 5 people with less than 2 courses each with 2 cheap bottles of plonk over £260. Sorry had much pleasurable food and value elsewhere.

We had the sea bass risotto, and haddock and chips, with goats cheese and vol-au-vent starters. Really tasty, plenty of food, beautifully presented. Browns is an experience that’s well worth seeking out, and special thanks to Emily and the staff for looking after us.

Emily and Amy were fab. Great food and drinks, with excellent service. Would recommend

Amazing service from Emily and Amy lovely food definitely will be returning and a must go restaurant in Cardiff city centre !!!!!

What an incredible night! Great food, great atmosphere, and Emily made sure we were never without anything, her service was incredible!

Superb customer service and delicious vegan and gluten free food.

Emily, was really good with recommendations and making sure we were well looked after throughout. Went with a couple of friends for a Sunday roast, good food and the sourdough was particularly lovely. A member of staff was playing the piano of a cover of a few pop songs, which brought a really nice atmosphere to the place.

Emily was a very friendly and attentive server. Nice environment, not too busy but had an atmosphere, good menu, and food was hot, fresh, and tasty. Eating out is becoming more expensive but standards seem to have slipped in many places - so it was refreshing to have a good experience that felt worth it.

Myself and my family had such a lovely day at browns Cardiff,the atmosphere was just great with a piano playing through out our lunch,the service was just so above and beyond,the food was amazing and my waitress Tasha is like to thank enormously,we will be back soon.

Nimani was our waitress at the restaurant in the Marriott Cardiff she delivered excellent service and was cheery and very sweet. She made our stay exceptional and we look forward to coming back. Thank you Nimani you were wonderful 😊

Shout out to Sharon from Brown’s Restaurant, who provide room service at Marriott, Cardiff. A breakfast tray was turned into a surprise birthday celebration complete with the singing of happy birthday and a complimentary candle lit muffin! The coffee, fresh leaf tea, perfectly poached eggs and generous servings of sourdough toast were delivered promptly and professionally. Thank you again, Sharon, we were delighted!

Scott provided great service and was understaning of the fact that we has someone in the group with intolerances. The sunday roast was lovely and suitable for someone with dairy and gluten intolerances.

Excellent food and service. It was a bit drafty in the area where we sat.

Pie was less than 20% pie filling - why ????? - offered no alternative- had to pay for alternatives… so disappointing. Apparently staff have no ‘flexibility’ - computer says no!!!!

Went for bottomless brunch. It was divine