British Airways Galleries South Lounge in Hillingdon - Phone Number, Reservations, Reviews

Lounge is as expected...prefer this over the North Lounge as this is generally less crowded...food options are limited, but the drinks bar is fully stocked

Large lounge with different spaces, comfortable for waiting before flights. We miss more areas with outlets and à la carte dishes.

The British Airways Galleries South Lounge at London Heathrow Terminal 5 is a sophisticated and spacious lounge that offers travellers a comfortable and upscale environment to relax before their flights. The lounge reflects British Airways' commitment to quality, with its elegant design, extensive amenities, and attentive service. Upon entering, you're greeted by a stylish and contemporary space, featuring a mix of seating options to suit different needs. Whether you prefer a quiet corner to unwind, a workstation to catch up on some work, or a communal area to socialise, the lounge has it all. The decor is chic, with a blend of modern furnishings and touches of British heritage, creating a warm and inviting atmosphere. The food and beverage offerings are a highlight of the Galleries South Lounge. The buffet features a range of options, from hot dishes to lighter snacks, catering to various tastes and dietary requirements. The quality of the food is generally excellent, with freshly prepared dishes that change throughout the day. The bar is well-stocked with a wide selection of wines, spirits, and champagnes, adding a touch of luxury to your pre-flight experience. The self-serve coffee and tea stations are

Lounge is ok, food as well. But cleaning table in crowded lounge is sometimes not working well. If a large group is showing up, then it turns out to be loud as in a pub. No-one enforcing any rules to have some quiet place after 10 hour flight, waiting for onward journey. BA staff: if you read this: poor experience.

The best lounge option in Terminal 5 when flying BA business class, especially when compared to the options you get with Priority Pass (small, crowded lounges with subpar food options). This lounge is less crowded, has decent good and drink options, is comfortable, and is better than the lounge after security check.

Don't get fooled by the sign that says 'Current Lounge Occupancy' is zero for Club Lounge South. It's just as busy as Club Lounge North. They misdirect because most would choose Club Lounge North because of proximity to gates, and I actually prefer the North lounge

Exactly what you would expect from a BA business class lounge. The south lounge is generally more quiet than north but there are boards after priority security that show how busy they are. Long and spacious, plenty of seats (although always not so many with higher tables, more relaxed seatings). When we there breakfast buffet was out - sausage egg hash browns etc. All good quality. Very relaxing!

Food variety was small, no desserts afaik, last time it was much better

For an exclusive access room it is quite mediocre. The table cleaning service was very occasional, so it was common to see empty tables with plates. The food, although at first it seemed to offer some variety, can be greatly improved. My children always eat pasta with tomato from any children's menu and the one in this room was terrible. The same with rice and other dishes. Not even the variety of snacks is worth it... Potatoes flavored with cheese (Doritos type but very bad) or vinegar is the only thing we found. If you like beer you won't find it here either because there was only Heineken in a can. Selection of standard soft drinks. The best selection of alcohols.

Food options actually very good, for both breakfast and evening. It’s just so busy all the time and this is the problem. The tables are always full of used plates etc and there doesn’t seem to be enough staff on hand. The idea of premium should be just that; club lounges are now busier than the pay as you go lounges. This south lounge in particular seemed to have no where to charge devices, which was really unhelpful.

Used for dinner. Quite spacious. I have everything in place. The food is delicious.

There are hardly any plugs in the seating or working area other than USB and none of them work!!! Terrible "business" lounge that needs to cater to business travelers as we need to plug in

Lounge is not relaxing and showers are horrible. Just dropped it to one star. There are no sockets for plugging in anything in the common areas and after trying three broken USB points I gave up. Some people using the power points for cleaning...

I’ve almost tried my best to avoid T5 at all costs because of this lounge. It’s never a relaxing area and always a bun fight for a seat. The lounge itself would be lovely if BA could some how meet the volume requirements

Even though the lounge was quite large, it got very busy in the afternoon. The seats were quite cramped and it would get quite noisy even in the so-called quiet zone. The tables were always full of used plates - I could tell they were seriously understaffed as the same cleaning lady had been trying her best walking non-stop for hours. The food was always empty - salad was always gone, with limited varieties. The selection of alcohol was good though - basically all you can drink bubbles and red with fair quality.

Amazing atmosphere, peaceful and relaxing. The food is not that grate. Great choice of drinks.

We recommend the lunch menu, which comes out around 11:30. It's often crowded.

British Airways lounge in Terminal 5. It can be used on both domestic and international flights. I'm glad they have a wide variety of alcoholic beverages. Winski was available in Johnnie Walker black and red, Talisker, and Bullet Bourbon.

1.Noisy music, I asked to reduce the volume of the music and they reject. 2.Mix toilet , which is really bad, we have the right as Women to use a clean toilet. 3.There is no quite zone at all. I am British airways club member for more than 25 years , and I am sorry to say that it is getting worse every year.

Absolutely shambolic. Why keep letting people into this place when it's full. Asked people for any spare seats but nobody cares. BA should be ashamed. Food was like warm too. From now on I shall try and fly with other airlines who care.

I got food poisoning (salmonella) from the chicken curry I ate at this lounge before my flight (Tuesday May 21st)!!

Top lounge, better than LH but also a lot more going on

Busy. Crowdy . Good food . Poor deserts . Good selection of wines . Nice view on the runway .

I accidentally booked business class and was able to come into the lounge. It’s a mixed bag PRO: - Good variety of food for vegetarians - Good variety of beverages, including juices and alcoholic - Very quiet! - A Kid Zone seems to help children run off their energy and keep the lounge quiet - Scones! - Good coffee CON: - Ok selection for meat eaters. Rather disappointing they didn’t least have some cold deli. - Toilets are unisex, one for all - No air conditioning. But that’s normal for Heathrow SUMMARY: It’s always nice to have the privilege of a lounge. I’m sorry to say, I expected a little more. But nice all the same

While it is well serviced, and the food is nice, and it has many sears, it is remakably packed. Feels like being at rush hour/9am at Paddington Station. So it’s hard to enjoy a quiet/privacy time if that is what you are after. How can it be so packed?

Food was surprisingly good! Yes, it’s busy, but not that bad.

Arrived at the lounge for 5am, the breakfast buffet was already cold, the coffee was too. So disappointed. The lounge filled quickly. The toilets could do with an update. I’ll be returning to virgin for my next long haul flight.

BA you need to improve conditions of this lounge! Way too busy - it’s more relaxing waiting for your flight in the main terminal. Busyness of the lounge also means it’s not kept sufficiently clean. Also it was very warm on my last visit (4.5.24) - clearly the air conditioning in at least part of the lounge wasn’t working. Food so-so.

This is nice business class lounge at Heathrow Terminal 5. The alcohol is the main perks; stemming from champagne, wine, beer and a fantastic selection of spirits. Food is also nice and seating is spaced out. Only drawback is some of the rude customer service from fatigued staff - nice for club world or Europe

There is a smell of raw sewage wafting around the lounge!!

Food was good, location is fairly convenient, it’s just so busy. Feels like you haven’t left the main terminal. Traveling internationally on British airways club world should be different than club Europe and lounges should be separate, in my opinion. Gets busier each year. Staff are friendly, check in process is easy. If you’re lucky to get a seat around the edge of the lounge the view can be quite nice. Terminal 5 is the easiest terminal to get to at Heathrow but when looking at a premium cabins and lounges there are better options out of terminal 2 & 3 for international, long distance travel.

My experience at this lounge was extremely disappointing. There was no buffet due to the pandemic and you had to scan a QR code and order at your table. I ordered food, waited for 30 minutes and no one served me and my order never came to the table. No one asked me if I needed help, the lounge was crowded and the service was non-existent and subpar. Absolutely terrible and a waste of money.

Standing room only, soggy sandwiches, come on BA this is supposed to be a premium experience. In all honesty you are probably better off outside the lounge, go sit by the gate quieter and you can find a seat. Fails in the most basic way to make you comfortable.

Food was not good selection all forgein food no British dishes ?? Manager told me that’s because there are more forgien people than british ?? No brandy for my wife or bitter lemon when she wanted gin ?? Will not be visiting again Valeria the host with the most was excellent only good part off my stay

This lounge was packed and it was hard to find a seat when I arrived on a Sunday at 2:30 pm. The service was ok. They didn’t clean quickly enough so lot of spaced couldn’t be used after the previous owner left. The food selection was good and there were many varieties. Open to business class and One world premier class travelers (those who cannot access the first class lounge).

An extremely busy lounge, food and service are acceptable but finding a seat is quite the drama. Back to the Concorde Room for me!

BA silver status, made me choose between my partner and my kid for guests, but didn't allow me to pay for the other one.... I'll choose another lounge or another airline. Terrible service.

Had to wait to be checked in as their system was very slow!!! Food average! Space is clean but busy

Not many spots to charge your phone or laptop, overcrowded and littered.

Food selection is terrible. Tasteless, boring and monocultured.

I was there for breakfast. There are various seating options in terms of ambience, but everything seems a bit cramped. When choosing food, there was only an English breakfast with mushrooms, beans, sausages, etc. at a buffet. There wasn't much beyond that. As an international airport, it could also offer something for guests from Asia.

A bit overcrowded, problems with clearing tables in timely manner. Shower room is a bit dated and small, needs updating.

Spectacular selection of drink and food. So much space, so many seating choices. What an amazing way to relax before a long haul flight. I'm very impressed.

A nice lounge to chill before a flight

Arrived here early in the morning so not much people which means less busy. Beautiful and spacious lounge, food was great too. Although I did see some rats scurrying around and was told by staff that it is common here….

The LHR airport 's South Lounge staff is very rude, actually I would say terrible. I was asking the direction, the man pointed me to the shower which his colleague immediately said he was joking. I am in a hurry but not looking for a joke. Worst experience ever.

Food selection today was shockingly good and varied. Not busy.

I broke my rule for flying on a Saturday.. Rude people. If you don't have anything helpful to say.. Engage brain, and refrain from speaking.. Food options are non-existent if food intolerant, apart from some soya milk, tomato, mushroom.. Are Virgin any better I wonder? Terrible (obvs) using to vent here..

Visited on 16th February. Overall it's a great place to relax before a flight. However there were a lot of dirty tables. The food was average and if it were served in a high street restaurant, it wouldn't earn any outstanding reviews The bacon was extremely tough, the sausages were grisly and didn't taste fresh. The lunch options were stodgy and bland

A lock of PowerPoints for charging laptops. Just these wireless chargers with USB and USBC but they’re not enough to give any charge at ask to a MacBook. Not the lack of a green light on this one which means it’s not working at all anyway.

Terminal 5 British Airways Business Class South Lounge Great lounge. Lots of seats, great range of food & of course drinks. Nice to relax, do some work or have a bite to eat. Below scores are out of 5 ⭐️s 😉 Customer Service   5 ⭐️ 🙂 Food Quality   4 ⭐️ 🙂 Atmosphere   5 ⭐️ 🙂 Presentation   4.5 ⭐️ 🙂 Location 5 ⭐️ ✅ Wifi   Yes Overall   4.5 ⭐️

Poor food choice and taste, low quality wines, even the sparkling water is tepid. Very busy at 6pm, hard to find 4 seats together, with most available tables too low for dining comfortably. Staff is looking unhappy and leaves tables dirty for too long. Only (to be confirmed) option is to book first class tickets or get the Gold OneWorld status!

Nice lounge in Terminal5, I visited the British airways galleries south lounge at about 6am on a Saturday and the lounge was too busy. The food and service were good.

The wireless charger works for both Pixel and iPhone. Brilliant

Always busy but food and drink selection is wide. Good place to wait flights. Around 20 minutes walking to C gates

Far too busy, felt over subscribed and left looking for seating for far too long. A good selection of drinks and food all of which are replenished by staff on a regular basis.

Peaceful, relaxing & good food/drink options.

Utterly vile. Infested with fruit flies, possibly fungus gnats flying all around the buffet of tinned corn and other horrors (in the month of January). Completely miserable staff, zero service ethic. It’s as if the BA representatives responsible for these lounges have never even looked at the other quality airline lounges available at Heathrow. It’s a shameful as BA’s inflight service.

Good foods lots of choices… and wide selection of alcohol.

Very busy and crowded, with no individual tables available + people and used plates everywhere. Various food and drink options, although the food options weren’t always that inspiring. BA desperately needs to increase T5 lounge capacity. You also have to deal with Terminal 5’s maddening system of not telling you the gate number until the absolute last minute.

Decent business lounge. Pretty busy.

There's nothing wrong with the lounge, just a little dull, I expected more from BA

Ovidiu Paun took the best care of us. He was exceptional and enhanced our stay in the lounge, thank you to him.

Bland food. Unhygienic area- here's a video of a mouse traveling business class

Feel free to grab something nice for an upset stomach for your onward journey with the worlds best airline. All the best !

I try and stay away from flying British airways as much as possible. Both Ba lounges in T5 are poor. No point in going into detail. A lot of people have already reviewed in great detail. The service in Heathrow is poor too. Having to go on buses when leaving and connecting flights etc. plus once you’ve landed the pilot doesn’t know where to park the plane and we end up on the tarmac for 2 hours😭

Decent Airport Lounge offering @ Heathrow T5. Staff were excellent overall too 👍 Food was fresh and plenty of space and choice for all. The inflight breakfast wasn’t that bad either!

Overall decent. Could do with clearing empties quicker

Overcrowded, dated lounge lacking premium facilities - really needs a rethink. It’s no more relaxing than the Wetherspoons pub downstairs.

They need to seriously renovate this lounge. Nothing has changed in the last 10 years. Furniture is all spotty and worn out, toilets always broken etc.

One of the dertiest lounge I ever exoerienced. Strange parasites always flying in the rooms. BA pls clean up your lounge

Served variety of good drinks. The lounge area is spacious. Good sandwiches and warm soup.🥂

Overcrowded lounge resembling an English stadium on a Sunday morning. While it is the large lounge the amount of available seating is non-exist during peak times. The areas dedicated to working which feature charging stations are taken by leisure travellers, discouraging business travellers. Showed up on a Monday at 8.30AM and there was cues for the breakfast section. The food is a okay with a choice of hot options and cold options including fruits.

The way the managers talk to the staff in front of the customers is unacceptable. On several occasions I saw low down managers chastising the staff, saying that they shouldn’t be talking to customers, in a harsh and rude manner. It feels like some institutional caste racism, which is not being managed correctly. But then what do you expect when you employ the cheapest staff imaginable for what is supposed to be a luxury service. I had to tell the manager, that whatever the staff member should or shouldn’t be doing, they themselves shouldn’t be having that conversation in front of customers, and they should take it into the kitchen. The food was pretty good for a buffet. Nothing el la carte. Club world has become the new cattle class. Felt like was in some basic TUI all inclusive.

The only thing good about this lounge is the mark improvement on the food front. Nothing else positive to say. This lounge is tired, in bad need of an upgrade. Nothing works. I counted 4 ports that had power for charging, and in the age of technology, isn’t good enough. The seating look like they have had better days, torn, some had a funny smell. BA get your act together and improve the services you offer for premium ticket holders, who are paying for it.

This lounge has got busier and busier over the years. Unfortunately, the facilities provided aren’t quite aligned with the number of guests using this lounge. The food is good and the choice is suitable for people with varying tastes and needs. The seating availability is lacking. Guests struggle to find seats together, especially families. The number of toilets hasn’t changed !! The queues for the loos are rather long and unpleasant. The staff don’t seem happy. Long faces. Maybe they’re unhappy in their jobs, who knows… In my opinion, the standard, resources and quality could do with a brush up. And, when flying BA I’m highly likely to use this lounge again as this is what’s available.

Unlike so many airline lounges, T5 South has floor to ceiling windows with views of runways.

Airy lounge with lots of space..so you can always get a seat. Food is pretty basic, and not very varied. Lots of alcohol.

The BA lounge is the worst Ive ever seen it… Ive been travelling through here for almost a decade now. I understand it can get very busy but today it was like a stinky revolting Zoo! Not a chair available, truly disgusting food and people sleeping on couches, no shoes on. The place smells like feet.. I actually had to leave and get breakfast at the Fortnum’s bar. Its not worth going to anymore.

Much better than the North lounge. Cleaner, ff&e in much better condition. Food choices are slightly limited, but there are some nice touches with the smoothie section and vitamin infused coolers.

Good drinks and selection but please change the way you cook rice. It was softer than mashed potatoes!

The lounge was packed with no place to sit. Not too many vegetarian choices

Located at the third level, 2 escalator up to the business lounge, a level up from the Concorde first class lounge. Quite a challenge for looking a resting spot, a very busy and packed lounge. However, the food and snacks provided were absolutely delightful. The shower service located on the second floor, right next to the Concorde first class lounge. The shower reception and the cleaning service was very friendly and kind. Condition of shower room were cleaned and neat.

It's a disgrace. Floors, chairs, tables - all dirty. Used crockery everywhere. Constantly beyond capacity. Staff on the door seem stressed - very unwelcoming. Reasonable selection of drinks though poorly presented. Much of the food looks like it has been sitting out for hours. What a shame. What a terrible experience for folks who have saved to upgrade for a special occasion. Likewise for frequent fliers. Poor, poor, poor. Just get a table at Gordon Ramsay's or downstairs at the oyster & champagne bar.

Not the best. The guy at the entrance was rude, the lounge was dirty. And the food was not the best. But the restrooms were big and clean. The lounge was quite crowded and noisy. Can't relax. Not the best, but better than not having a lounge...

BA have really made an effort to provifeca good quality lounge service andchave in many respects succeeded. The food and drink is fresh, good quality and readily available.Staff were efficient but could beca little moe attentive. The lounge is now a little dated with furniture looking tired and well used, time for a refurb. Overall very good place to wait for your flight in relative tranquility .

Busy therefore nowhere to work as you can't get a seat and nowhere to relax before the flight. Overall it's poor.

I am afraid this lounge leaves much to be desired for. I visited on a Wednesday, at around 5pm. The indicator said the lounge was at 3/5 full, but in reality, I would say it is closer to 4/5. There is one central buffet area with a salad bar (offering lettuce, beans, quinoa etc); a hot food bar (offering rice, potatoes, a curry, a stew and some quiche). There is also a picnic area offering sandwiches, slices of pound cake, pickles and two cheeses. A juice bar offered fresh juice and a mystery smoothie in an opaque box which I dared not try. The quality of food was fine; I would describe them as cafeteria food. Pictured here is one of the “free pour” alcohol area dotted around the lounges. This is standard, nothing to write home about. BA attempted to offer 3 cocktails but they were uninspiring (and not very alcoholic). The lounge also has plenty of tea and coffee stations, which were self service machines, and they were okay - not many alternative milks though. The main complaint I have is with hygiene. I am easy to please, but the sheer amount of flies present near the coffee and tea stations is rather alarming. This is the same with the bathrooms - although there seem to be someone cleaning them constantly, they were NOT clean. I will spare you the details. It is rather shocking that the main Heathrow bathrooms were in much better shape. Given how many competitors there are in Heathrow, BA really ought to step up their game if they want to keep premium offerings.

Loud and extremely busy. While due to bad parenting there should be regular announcements about children running freely, sticking their fingers in the food and spilling drinks.

The lounge is like a Conveyor belt - badly presented- typical BA - not value for money - I use only when no other choice.

Never again will I complain about a Qantas lounge. Dirty, crowded beyond belief, no barista coffee, no showers available (ostensibly there are some but the QR code booking system was overwhelmed the entire time we were in the lounge and we couldn’t even get on the waitlist), poor food, abrupt staff. An extra star because the wifi is good and the views of the tarmac were nice. Quite bad but at least that’s in keeping with BA generally.

Crowded, and limited seating as place was super busy. Finally managed to locate 2 chairs for our party of 4. The power outlet for charging did not work - and the wireless charger on the table did not work either. Lounge seemed gloomy and grimy. The grey carpet did not help. The food stations had decent food - but the volume of people touching the serving spoons put me off. The water dispensers had finger print marks on the surface. Went in search of bottled water - but none was available. Toilets were ok - but not that much better than the terminal toilets. Overall - poor experience.

Contrary to popular opinion this lounge isn't all bad. The food is alright, and there is plenty to drink. It's just about large enough to cater for all, however finding a table can be a struggle. Times when this lounge isn't packed are becoming scarce to none. Staff are helpful.

Third floor, no queue at all when we arrived (Thursday, 17:00), the receptionist was quite rude to us when I tried to scan the boarding pass for me and my daughter. She said directly to us that my daughter are not allowed, so I insisted to try to scan again and it went through. She just looked away and just silent till I ask if she is allowed now? Then she said yes. There are not much available seats when we got here, but food, drink, and WiFi were excellent.

The lounge was quiet early in the morning and had a great selection of breakfast items, fruit and drinks at the bar. The bar is a little tired in some areas such as the seating and power points. Overall it was an enjoyable experience and I would visit again.

Went there before a short business trip yesterday. Dismissively waved in by reception with a tut- I think the point was they were doing me a favour by scanning my pass? I don’t agree; quite a grubby lounge, tired decor, bland food options, nothing special. Watched (with ~100 others) a member of staff in BA uniform shouting at an elderly guest and talking over him as he tried to respond; she was correct with the underlying point that she was making, the customer was wrong but how you express yourself matters and the customer is … the customer. Going round the corner, giggling with reception deliberately within earshot of the targeted customer and then trying to rally staff around your version of events (e.g. threatened escalation to add “credibility” to the point, customer agreed that would be best, promised the customer a manager, then didn’t get a manager) is just unpleasant to watch. Not enough seating and too full, understaffed, certain staff not up to the BA standard and uniformly unfriendly. Not a positive experience and not worth the loyalty. BA also boards groups 1,2 and 3 together on some flights now so more points do not necessarily mean more benefits. This is BA’s flagship hub, and it is wasting home advantage. The non BA lounges at T3 are better.

Demasiado llena. Ha empeorado desde el inicio y tiene mal mante6. Por ejemplo, hay enchufes que son un peligro al estar al descubierto.

Large busy lounge. Comfortable seating and reasonable spread of food options. Shower facilities were impossible to book even being in the lounge 7 hours.

Was crowded like the center of Mumbai....

Kind of standard for all lounges for food, service, and drinks selection. Very crowded in pesk hours