Brigs of Ayr in South Ayrshire

It was fine. Very busy periods due to large numbers of families. Staff helped and advised on quieter times. Menu pricing is quite annoying as deals have to be read carefully before ordering.

Really poor service , place was freezing cold, staff not interested . And for all that the food and drink is very expensive!

Food is OK but it's like a cattle market it takes ages to get served way over price

Eat out in Ayr. It’s quicker, cheaper and the service 100% better!

Poor cold food!! Small portions kids size. Unfriendly attitude. Not great!

NO SUNDAY LUNCH ON SUNDAY!!! They had run out of Sunday Lunch at 1.45pm!!! So we left!!

Absolutely stinking food and service was shocking and no Sunday roast on a Sunday and no tomato sauce either

The food is terrible and quite simply, they do not care one bit. I suppose when there’s no competition as it’s the only available restaurant on site, they don’t have to care. Had the mixed grill, steak was meant to be medium was clearly left under a heat lamp absolutely rubber, same with the gammon and the chicken was so dry and chewy it was inedible. Staff at the bar were ridiculously rude and cheeky especially the lad with the long greasy hair. Sauce racks lying on there side with sauce spilled over them, one even had a half drank fruit shoot in it. There was even a dog at the table next to us barking at our children while we were waiting on our food. Just an absolute shambles.

Our Food was disgusting and the portion size was ridiculously small for what I paid for, I expected more for what I paid at for table service, set tables. It was get your own cutlery and condiments, tables was sticky and obviously not washed. The food was overpriced. I wouldn't recommend eating here you will be disappointed There's Pleanty of staff, but all the food is lined up still waiting to be taken to tables and as far as I can see only one server. Who ever the supervisor is needs to do their job better, be on the floor doing their job. When passing by 40 minutes later all tables hadn't been cleared, including ours. If a could give it zero stars I would.

Awful! Initially they had lost my booking, despite being made in person the morning before! Finally seated and started ordering. However, no Sunday roasts on a Sunday! Then no Ribs. At the bar there was no gingerbeer, and only 3 orange juices. After several attempts to order, we eventually happened upon things they actually had. We then waited 40 minutes for food, in an all but empty restaurant. Peas were actually shrivelled, and yellow. My mushrooms were also shrivelled and rubbery. All of our chips were cold and horrible. As was my onion rings, and 3 of the other meals. None of the sauces and gravy ordered were with the meals, we also had to request cutlery which took another 5 minutes to appear. After complaining they agreed to bring a fresh scampi meal and chips for everyone. 15 minutes later the meal appeared, and we were told the chips had just been put on! By which time we had eaten what we could and were ready to leave. Got some of the meal refunded after some negotiation. Really poor meal, it should have all been refunded, with a huge apology. The so called shift leader hid, and left a young member of staff to deal with the complaint. Goodness knows what was going on in the kitchen, it designed as an open kitchen, but most of the shutters were closed. Clearly didn't want customers to see what was going on in there!

Went here 4 adult's and 4 kids to be told there is no walk in. We tried to book tables a wk before we came and couldn't cause it was fully booked but a part off the restaurant is for walk in.?? So there's only 1 restaurant for an entire caravan park. Absolutely shockin

Why does this bar stop serving meals at 7.30 pm and being a holiday maker, cheaked in at your request of 6pm abd now cant eat till tomorrow with my family unless I goto papa John's or burger King which they ate too expensive , when I have a family to feed . We go on holiday and pay for our freedom to enjoy our holiday , Craig Tara is a rip off .

Food was great and a lovely place. However, we received food before drinks and waited a while to get them. Had to go up to the bar and ask

Absolutely shocking. Not one to complain, being an ex waitress myself I know the pressures with the job. Bookings only, waited a long time to even be seen to. My Mum had to go fetch someone as a que started to form. General cleanliness within the "restaurant" was very poor. Tables every where full of plates, food, you name it, left. No one to be seen cleaning. Took some time for food to arrive, which is fine, we understand as it's freshly made. When arrived all our meals were cold. The waitress didn't even ask who's meal was who's, just handed them over without talking expecting us to dish the plates out. No cutlery or condiments given. I had to chase someone for cutlery. Then for condiments, which we were told would take to the table but still waiting. Place was run by young people, which, again I get it. I've been there myself. Personally really wouldn't recommend anyone to go there. We didn't seem to be the only ones chasing for cutlery etc. Definitely not worth the money

Food significantly better than my visit a year ago - service is a bit slow at times, and most of the ordering is done via the app, but they're all friendly, and there's something on the menu for everyone. Really wish they'd fix the part of the restauran that's always wet and flooded though, it smells when you're sitting nearby.

Awful service went in for dinner last night holiday waited over 45 minuted for main meal with young child asked staff why waited so long said just need wait bit longer then complained no apology got refund only for main meals.not drinks and walked out horrible end to our 5 day holiday won't be back don't know what customer service is

We waited an hour for our food which looked like it had been cooked under the heat lamp. Our drinks arrived after the food. The place was freezing and the music very loud. It was stinking of cigarettes and vapes and grubby. The service was shocking. A dive.

The waitress made eating here very confusing. I came here with my sister, mum and uncle.We ordered 2 ham and cheese paninis(along with other things not relevant). The waitress then came over and said that there was no paninis left so my uncle said that he'd go for bangers and mash. The waitress then said "2 bangers and mash okay" then hastily turned around without leaving me room to object. While me and my mum were out on the phone for a moment the waitress came back and my uncle tried to explain that we only wanted 1 bangers and mash she then said that we have to go up to the bar to get a refund because she already placed the order so we did but the people at the bar did not understand what was happening as the order did not change on there system. We could not find the waitress when we were trying to sort out the misunderstanding. We ended up fixing the problem and the food came. The drinks were flat and and the food was cold. I had ordered nachos and the cheese was stiff and the meat was extremelly fatty. Not a good experience at all.

Dirty mugs, staff just talking, poor customer service

Was there for a breakfast. Half of the tables were empty so we thought there won't be a long wait. The staff was nice and professional but portions were tiny, no toast which I was told is coming only with a big english breakfast, no butter to the toast. One sausage, one egg, 1/4 of tomatoe, no mushrooms, two tablespoons of beans and one tiny triangle of hash browns. My 3 year old had a pancakes (two tiny ones with two strawberries cutted in four. It took him 5 minutes to eat it and it wasn't even child portion). We were waiting for this over 45 minutes. At least coffee was half decent and warm, but for a price like that those portions should have been bigger and should have had all the ingredients people are used to have normally. We left straight to eat proper breakfast as somehow we left a table even hungrier that we sat there.

Average pub grub and service bit slow during busy times. Recommended booking in advance.

Please stay away... Useless restaurant... They served me raw chicken... They seem to be serving supermarket microwave meals... Worst experience ever...

Was here on holiday at a caravan park 9th August 2023 my husband said he take out for something to eat as it is wedding anniversary enjoyed the meal and the service was good

Had to be the worst food and service I have ever had. Tried 3 days in a row to book table to be told fully booked. Each night we sat for drinks and the place was empty. When on 4th night we finally got to reserve a table at a certain time, when we arrived we were told a completely different time and had to wait 45 minutes. When we finally got seated the menu was completely sold out of nearly everything. I should say not opted but had to settle on steaks. Big mistake, waited an hour for a piece of rubber and frozen chips...completely gross. 7 in party and 5 of us had finished eaten and two still hadn't received their food. Will never step inside it again. Management would need to have a head wobble and sort the absolute shambles out.

Brigs of Ayr worst ever restaurant, ordered sunday dinner then charged full price, half the food wasnt on plate but still charged full price for the food we didn't get and wasnt informed when ordering that they didnt have it, when we asked about the missing food we where told none left, only being 2 hrs into lunch during peek season? the food we did get was hard and under cooked or burnt. We asked to speak to manager BADESH and was told we need to go to him and complain as he didnt want to speak to us. When we did speak to him he was very hostile and aggressive and unsympathetic to us shouting "what you want me to do about it?" No customer service skills if i spoke like that to a customer i would be sacked on the spot. If he spoke like that to me outside he would be wearing his balls for earings his attitude was appalling. AVOID this place. Show

An overpriced wetherspoons, tell you what wetherspoons is actually better, and that's saying something. Service is terrible, around five staff behind the bar at a time, only one serving. You don't get what it states on the menu. I ordered the ultimate burger supposed to have three patties only had two with a handful of chips, also ordered three steak and ale pies only came with chips, No mash or vegetables as stated, when we complained the young server said "I don't want to go in the kitchen and ask, because it's really busy in there" the restaurant was only at about a ¼ capacity I'd say. Was a Sunday dinner treat for the family, it was poor and very disappointing.

Biggest bunch amateurs working in a restaurant, I honestly think some of the staff walked in after drinking 10 pints and put on a uniform and start serving people , waited 30 mins for some of the food we ordered to be told there's none of that left after they said they'd bring it straight down. I'd avoid this place like the plague.

We have eaten here three times throughout our stay and every time we came in we were welcomed by the friendly staff. The wait times at the bar were long, but the staff were friendly and helpful. Once the food was ordered, the service was very fast and the food was good. I had a problem with my order at breakfast time, accidentally being overcharged, but when I spoke to the team, they were very quick to resolve and refund the difference with no problem whatsoever. Overall, it was a pleasant experience.

Have just went in for a lunch.There are multiple tables empty and we were told they did not take walk ins until 2.30.We where told this is what the manager had told them .We have been to Craig Tara a few times and the last time was the same we wanted for an hour between courses DO NOt WASTE YOUR TIME OR MONEY

Food was out way to fast cold in the middle eggs from the morning service slack run by children

We sat down to be told to use the QR code to order. Took about 30 mins to actually get it working to order anything to see that half the lunch menu wasnt available on the app. When we ordered what we thought was available on the app we were then told that what we ordered wasn't available. We chose the pizza for the kids, to be then sent one pizza and the chicken burger sliders, so we told them we didn't want the sliders and we wanted the pizza, we also weren't told that the starters weren't available, the humous and veggie sticks, offered no alternative to that either. The communication and organisation of the place is a bit of a shambles, definitely would not recommend considering its meant to be part of a holiday park with many families expecting a good service and a decent menu. Very poor show as the establishment is a nice setting and should really meet expectation.

Kids mocktails are not served how they are described One is supposed to have a jelly snake in it ... disappointed 6yr old looking for the snake 🐍 that wasnt there Other one was supposed to be served with fresh strawberries 🍓 again disappointed 6yr old as no strawberries came with the drink Questioned the waitress who told us they had run out of jelly snakes 🐍 and 🍓 kids were not offered the play pack either We had a spillage at the table and we were given a cloth and a roll of blue roll tissue to clean it up ourselves Very short staffed Over an hour just to order drinks And another hour to receive food .... we only visited restaurant twice and we wouldn't go back

Food not very good obviously left under heat lamps. Butter packets had melted to oil on the plate. Terribly long wait. Far too expensive for the quality recieved. Sides missing from meals even the cocktails weren’t as advertised. Bar was poorly managed; plenty of staff but only one person on till and 10 minute wait to actually get a drink order in Will not be returning

caravan was alright, my experience at the restaurant was decent and staff were nice I think I spoke to a young lady named Emma she was lovely. Very helpful and kind👍

Shocking service, food edible but only just! Ordered from app at table, waited 30 minutes for drinks order despite queue at bar clearing twice and staff chatting away not bothered by app orders. Food ordered came without items listed on menu, and two extras ordered missing, had to chase twice and remainder of food cold by the time we got it all. Would not recommend and will not go back - grab a takeaway from Papa John's, Chopstix, or go out to Ayr for food. A real shame as nice setting and could be so much better.

I am not one bit happy with the service I received today from brigs of Ayr as an owner I am used to getting the burger out of the restaurant. And the burger was hard to bite into today and was burnt. I sent it back the first time and got told it was because it was chargrilled I have never had this problem before. Also my partner had to give me his chips from his fish and chips (which were the thick cut chips) as the other chips were horrible (which was skin on fries chips) then when my burger got swapped the chips got changed back to the horrible ones. The service aswell I received was appalling apart from one girl who actually had the decency to offer us a table.

We had breakfast here today. I just want to leave this review as constructive criticism. I had a breakfast and the food was barely luke warm. It was very low quality, lower than wetherspoons:( my son wouldnt even eat his and that was pancakes! Small things would make a difference like offering sauce with breakfast, maybe doing a table check back and if the food was atleast warm I wouldn't complain but come on £30 for three breakfast meals at that standard was not worth it.

Lot of food unavailable Had to wait 2 hours for food then it came cold bad en it wasn't busy terrible experience won't be going there again

Booked a table for 7:30pm as bookings go up to 8pm. Went up to order food and was told that the kitchen was closed. This is far too early to close a restaurant as most would stay open to atleast 10pm serving food? We were upset as we had booked the same time before and have been served so we asked to speak to the manager and suddenly they could take our orders while getting the food out quick as. We feel that if we hadn't challenged them then they wouldn't have served us. The quality was subpar , obviously just reheated as the staff wanted us out so they could close up quicker and go home- this must be losing Haven a lot of money and we will be phoning head office to let them know. Managers and staff need re-training because this kind of service is horrible and the restaurant needs to be open longer as it is in a holiday park.

Popped in for a couple of drinks. Staff were amazing, despite being so busy they managed to make us feel welcome and created a lovely atmosphere. Massive thanks to Josh, James and William for making our first visit a great experience. Will definitely be returning again throughout our stay.

Not enough staff for the amount of customers,

Food was delicious,,no table service,,but the young lady who served me at the bar was very polite,helpful and smiley cheerful,,pity the other girls weren't as happy or cheerful looking,,unfortunately dour faced,,dinner dishes weren't collected,even when pudding was brought to table (2),,dinner plates were left(4)stacked them to one side myself.i had the fish super which was delicious,grandson enjoyed his macaroni and cheese,,great chef,

Really enjoyed our food staff where friendly and efficient

Went on a Sunday and told to order through the app so went online and ordered 2 paninis and 2 drinks for £10 and pizza for the kids. The drinks came then 5 minutes later we were told as it was Sunday the paninis weren't on the menu. We then said we would get a refund for them and just get the pizza but when the 2 pizzas came the dough was still raw. We then just asked for a refund for the full lot but all but one of the staff was even remotely helpful

We tried here on our first night at Craig Tara and we won’t be back. The kids pizza and sides was terrible, not even cooked properly just a soggy mess of pizza and garlic bread. Steak was over cooked but edible. Staff were friendly and prices were reasonable but who ever cooks the food (don’t want to say chef as it certainly didn’t seem like it was made by a chef) made little to no effort.

Went with my family on Thursday night for dinner. Ordered drinks and waited around 30 minutes to be brought to our table, they were sitting on the bar for about 20 minutes. We ordered 4 meals on the app. Only one meal was brought out for my husband. I asked where the others where and was asked "did we order any others" she went away and came back to say she looked at the wrong ticket. About 5 mins later we received our other 3 meals. My son wanted a plain burger, when it came it had salad & mayonnaise. My daughter wanted pasta with chicken added, when she got it there was no chicken. We told the waitress who took them away to get sorted. When we complained to the waitress she didn't seem interested. When we finished I spoke to the manager to complain who didnt seem interested either. He said that he had been having issues with the kitchen and they were busy. They were very quiet and the service was disgraceful. We were given a complimentary round of drinks but at the end of the day the dervice was terrible. Also the toilets were horrible and I never seen them cleaned. I mentioned to a staff member who said she would get a cleaner. When the cleaner had been I popped back in and there was still a toilet blocked that I complained about.

Loved the jelly baby cocktail. The mixed grill was good. We Enjoyed our meals

For a family restaurant, the service was poor, and the shift manager rude and was not very accommodating. Food order poor and instructions not followed. Fries were grey. It was only on the 4th complaint that my voice got heard.

Hands down thee best burger I have ever had, highly recommended.

Poor service nothing on the menu when we got there at 5pm for Sunday lunch Waitress couldn’t find the wine we liked on her menu told us they didn’t have it so had to go on the app and order our own just poor all round

The food was tasty. However the service was poor and if we go to Craig Tara we won't be eating there again. We had pre-booked a table. Arrived went to order through the app as orders aren't taken at the table. The app wasn't working. After 20 mins with noone coming over, we went to the bar and ordered food. After we ordered the food and paid it, we were told there is a 45 mins wait, which was fine. But we should of been told this and that the app wasn't working when we arrived!! We waited 45 mins for our starter, it clearly had been sitting at a hot plate counter as the lettuce and sauce all very warm. It took 15 mins before our empty plates were lifted. We waited and waited, at one point, we had been there for 2hrs and only had our starters, so chased up our order with the floor manager. He chased it up and advised us it wouldn't be much longer. 30 mins later, we asked again as we still hadn't received our mains. During this time, others tables had arrived and received their food quicker than ours. We waited a further 10 mins and our mains arrived. By this point, my daughter was over hungry, no longer wanted her dinner and wanted to go. To be honest if we hadn't already pre-paid, we would of walked out a long time before we got our main meals. Really poor service by the floor staff. The bar staff were getting over worked and were doing a great job. The experience was not enjoyable!

Booked a table of 7 today for a catch up with friends. We travelled a long way. This restaurant was appalling! The service was so bad and so extremely slow. We had to keep asking where things were. We had mains before drinks came out. Chips stone cold. Couple behind us were also complaining. English breakfast was so bad and no eggs and wouldn’t have filled my dog never mind a fully grown adult! Desserts were shambolic. Seriously need to look at the food quality and retrain colleagues. Half the things that we ordered were unavailable too. Very much a let down. Will not be back! Off to Burger King we go….

Friendly staff good menu and family friendly venue.

Timings mentioned online up to 11pm. Went there at 8.50 n was told it's gets shut at 8.30 n bar only opens until 11 Excuse me,pls update your website accordingly as its a bar n restaurant both. Mention two different timings !!

Great staff . Definitely worth the tip

Food suited some family members,but not for me. Service was mixed as place was busy. Bit pricey for drink as no competition, wouldn't recommend as its only a place of convenience.

Sub par food that was barely warm when served. Did have half the menu on. Loud and uncomfortable atmosphere. Servers were worked off their feet. Only plus is that it's on the caravan site and there is nothing else in walking distance.

Nice enough but staff don't listen to orders

Lovely meal very tasty would definitely go again

Despite having a booking, still waited outside for 10 minutes to be seated. Service was extremely slow, that is not the fault of the actual servers. There just aren’t enough of them. Employ more staff, get people served and out quicker, avoid queues and disappointment. Especially on the September weekend which I assume is one of the busiest times of the season.

Need more staff during busy periods , service took too long to order drinks , food arrived and was not was advertised on the menu ( items missing and burnt ). Staff pleasant but definitely more staff needed on a very busy resort. Not happy with the experience.

Lovely food and drink great meal deal they do and kids eat for £1.00 with one paying adult great value

Sat they for 1 hours just to get served and waited 30 min for my food it was the worst food I try never again

My family and I have ate here a few times and we've had no complaints. Food has always been what it says on the menu. Staff are pleasant and happy to help.

burgers were decent, but the steak was unseasoned and very dry, also the staff are miserable and very short with their words, dissapointed

Amazing food didn't have to wait long at all and thankyou you for neimph or neive sorry if I got your name wrong just want to say ur amazing thank you for serving us and my son Said your gorgeous

Decent but expensive meals. Clean and tidy, with friendly staff

Went here for diner with the kids and can honestly say it was the worst meal i have had in my life kids hardly touched a thing. my lasagne had only cheese and mince in no pasta sons vegan burger was a dry husk my daughter has the most tastless macaroni cheese took 3 attemps for someone to clear our plates and could of cried at the £60 bill i did complain but thei only reduced my a small amound i can honestly say avoid at all costs

Nice service and kids were happy with food

Lovely food Great staff You can sit in the window and watch your kids playing in the park :)

Tried this last night and it will be the last time I ever step foot back inside it. Sat at our table from half 5 for 30 minutes before someone asked us about drinks or starters. Eventually the starter arrived (nachos) and our mains where ordered where we waited another 20 minutes only to find the pasta well over cooked and a hair on top of my gammon steak. I showed this to one of your waiters and she took it away only to then sit for 45 minutes for someone to come say do you want a fresh one the place is laughable and would avoid at all costs £60 wasted.

We’ve been here a couple of times , food is lovely, Unfortunately was very disappointed today as came for lunch and one of the members of staff was coughing everywhere , I don’t bother with covid etc but when it comes to working around food constantly coughing into your hands then touching cutlery etc is disgusting, we didn’t even finish our food as we didn’t want to stay for any longer , not even to have a hand sanitizer or anything to clean hands with after coughing into them every two seconds

We had dinner here 1 of our nights and I can honestly say it was the worst food I've ever had in a restaurant, I understand it doesn't have to be spectacular as they don't rely on repeat customers, I had the mixed grill, the "medium" steak was like leather, and the chicken was so dry I had great difficulty in actually swallowing it, the chips were inedible, my son had chicken nuggets and chips which he took 1 bite, spat it out and ran out the place, not kidding. It wasn't as if it was cheap either, we ate the next day a 5 min drive outside craig tara at a very nice restaurant for alot cheaper than this.

Excellent service, Adam was fantastic very professional and helpful, food was amazing as always, atmosphere was relaxed and welcoming. Whole place was clean and well maintained. We'll done brigs you never fail... X

Terrible service we booked a table for 2 nights we will be cancelling tonight’s booking! we waited far to long for any order to be taken, the waitress couldn’t have given a flying hoot about service! drinks order arrived eventually and was all wrong as well, my granddaughter had ordered a sweet when we ordered everything, but forget being able to order deserts you have no chance we waited and waited for it to arrive a child’s sweet, she was disappointed but was fed up waiting, it didn’t arrive we gave up it’s a shame with correct staff training this could be a fantastic place but poorly trained staff let this venue down, we left pretty dissatisfied

Ordered the mixed grill. I was asked how I'd like my steak, replied medium, it was medium, however over done, as in pre cooked and left under the heat lamp, which in turn left the steak bone dry, there was also chicken on the plate, again in not going to get poisoned, however bone dry.

Service slow, menu limited as they had ran out of most options. Cocktail menu was also limited as they had ran out of most ingredients. I ordered a starter and a side since they didn’t have what I wanted and it came out burnt and the chips looked anything but fresh. Definitely won’t be rushing back.

Food was mediocre, service was terrible. Would not go back. They definetly need to employ more staff.

i haven’t even ate here yet i’m on holiday and i decided to give it 5 starts

Nice restaurant great views unfortunately like all Haven holiday parks the standard pub food and drinks was way over priced

I want to leave this review for any families who may visit Craig Tara on holiday on a budget, and think this could be a nice restaurant to visit for a meal out. It's not. Save your money and go elsewhere. First of all its not cheap, for what you actually receive. The menu reads like the food is well thought out, when in reality I suspect most of it is the cheapest possible. The "Penne Pasta" I'm 100% certain was Tesco's value range pasta and sauce, which in itself isn't bad, but when you pay seven or eight pounds for a small bowl of it, which came with no garlic bread or accompaniments stated on the menu, it's really not acceptable. Also twelve pounds for a burger bun, two strips of chicken dippers and a bowl of chips... We were sixty pounds for a family of three, just main meals, and two soft drinks, and two alcohol drinks. If it had been of good quality then that's perfectly acceptable, but it's probably one of the worst restaurants we've visited. Years ago it actually wasn't that bad, but we avoided it for the rest of our stay. I feel awful for those with kids, on a budget, going here for a treat and getting ripped off. I suspect many people who go here on their first evening don't return. It's beyond bad. (((On the other hand we cannot recommend an Indian restaurant in Ayr called 3 Idiots highly enough, 25 pounds for an incredible take away meal for two and I'm just gutted they don't deliver to Glasgow LOL)))

Excellent Food, plenty of choice to pick from.

Joke of a place. Told to wait over an hour for a table or go to co op for breakfast. During this time over 50 tables were left unoccupied.

My experience was great food was excellent, staff were very friendly

I went there 2 times with my family Staff was nice and pleasant food worm and delicious all on time with reasonable price this place improved after lockdowns now for the better

Unfortunately I cant give zero stars so had to give 1 reluctantly,stood for ages waiting to get a table eventually the waitress walked towards us very slowly and with zero enthusiasm about her at all,sat down and waited for our order to be taken,half of items not on menu no draught juice only very expensive bottles,meals arrive and was very disappointing chips cold hard and uneatable,club sandwich was absolutely disgusting a tiny dot of mayo on it lettuce looked about 15 days old🤢🤢 chicken starter was the worse thing I've ever tasted in my life..no sign of any servers to complain,not one person came over to ask how our meal was..so we are off to Burger King for a half decent meal oh and well overpriced for the rubbish they attempt to serve you

Everything we ordered from the menu was no longer available, what little choice we did have was over cooked and disgusting. Would not recommend anyone eating here.

Waited 45 mins to be Served "Green" Dry Scrambled Eggs...

Service very bad food cold so sent it after waiting for 1 hour in first place and they still tried to charge me for it shocking

Lovely meal . Prices are good for the quality. Service is ok.

Went here 2 days in a row. First visit we waited over 45 mins for a table as they over booked the place. Eventually sat down and every meal we ordered was unavailable. Eventually after going through about 5 meals that weren't available we had something we didn't want in the first place. Service was slow, communication poor, staff service atrocious. 3 Kids were unhappy as they only wanted one thing off the menu. Again unavailable. 2 days later we went for breakfast, the waitress told us there was no tables available. As you can see from the pictures the place was empty. Again half the menu unavailable. The best comment from the waitress was that there is no scrambled eggs but we have fried eggs lol. I actually couldn't be bothered having an argument with them it was that bad. Avoid at all costs. Service is the worst I've ever seen in my life.

Honestly this doesn’t even deserve a 1 star! Me and my partner was looking forward to having a nice meal last night, but ended up being extremely disappointed and disgusted by the service. We arrived about 6:45pm and already had our drinks, we sat down and then ordered our food. For a starter we ordered the triple chicken sharing starter, cod and chips and an ultimate burger for our mains. When the starter was given to us, we was asked if we would like our mains to be started now, and we said yes. An hour later, still no sign of our mains, no one had came to collect the tray from us or our empty glasses. We then asked a waiter if he knows where our mains were he replied ‘I don’t know’ and said he would go and check. At this point, the people around us that had been seated ages after we had, was already onto their desserts! Another waiter approached us and asked if this starter was all we had ordered, and we explained we had been waiting an hour so far for our food. Then he asked us what it was we ordered … Our mains were ordered at the same time as our starter. We then said we would just like the bill and to leave as we are starving and this is just ridiculous service. He said ‘okay I will go get that for you now’. No apology or anything! Then he forgot about us! So I had to ask again 15 minutes later for the bill. Which personally I don’t think we should of had to pay for that starter! Service is awful, I definitely would not recommend going here! The waiter who seated us and the bartender was the only two staff members who were friendly and helpful!

possible the worst service we have ever experienced. Kids had their food an hour before our mains arrived. We got no apology for the extremely long wait, as soon as we got our main we asked for the bill. The food its self was extremely below average and very expensive. I'd return to Craig Tara but would go d brigs of Ayr a miss.

Unfortunately been in here twice now so far on our holiday and both days haven't had any of the meals I want to order! Lady came over laughing to tell me my meal wasn't in!! Not very good service! I asked when I booked the table if they had the dish in stock and they said YES! Unfortunately not a good restaurant to eat in when on holiday!!!!

Very disappointed, so disorganised - had to queue to get seated even with a booked table - not enough staff so long wait for ordering food, then options were not available. Then, an even longer wait to get our food. First holiday we have had since the pandemic 😰 it's the Easter holidays, so cant understand why there are not enough staff or food to deliver on the menu. We were looking forward to this, but will not come back to this restaurant while we are here for the rest of our holiday and would not recommend.

Went in while on holiday . Told in advance needed gluten free arrived shown to table . None if gluten free available, sorry it wasn't me that told you there was , when I complained. Kids were hungry so just ordered there's. Only 3 things available on menu . Still ordered , not ziggy fries ( no zig near them) over cooked chicken nuggets. 😢 not something I want to experience again 😒

On holiday in Scotland, it was a lovely place to have our final meal before setting off in the morning. Food was fine but we had one dish that comprised of more cabbage than noodles... They gladly took the cost of the meal of our final bill...

just popped in for a pint while waiting to check in, great service and a nice pint didn't have food but the menu looked quite inviting, it was very quiet but it was early November, 5 bar staff on so I was served straight away

The staff were very friendly, Natasha was very helpful & polite, only thing I would say was my Tomato soup wasn't "piping hot"

Had mixed grill it was terrible, steak was like a brick, chips tasteless, service was non existent, for a holiday resort restaurant overall poor