Brierley Hop House in Dudley

I had a great time, felt very welcomed. I came here for Lunch which the food was delicious would definitely come back again highly recommend to others and more

We arrived at 14.25pm, and the staff were only just putting the menus out & proceeded to say they were starting late today. There were only 3 people sitting, which were all staff. My son went to the bar and ordered our drinks & asked if food would be long. The staff member said, "It will come when it's ready "! 2 of the drinks smelt & tasted funny, so I took them back to the bar. The member of staff, oh, I've been off a week, so I'm not sure why! What I presume was a member of staff in the sitting area shouted across "which pump did you use, you need to use the one at the end of the bar." At this, I asked for our money back and left. Couldn't trust the food to be edible.

Really disappointed with today's visit. Staff we're pretty miserable. We waited over an hour for food, there were only 2 other tables in altogether so you'd expect a quicker food service. When the food came it was under-cooked and we couldn't eat it. Safe to say, sadly, we will not be returning 😞

We have just got home from my daughters hen party we went to Brierley hill hop there were 15 of us to start with as we had hen and hen together for food which was lovely the serving staff were friendly we spent over £300 then once had food we split up, we went to the till to get cocktails asked if they could substitute Vodka for something else as I am allergic to Vodka as all the cocktails had Vodka in except 1 which I didn’t like , they said no but then said they could do it if I paid for something else to go in I was a bit disappointed as most pubs would change , I then walked away and one our group was paying for drinks and they started laughing at me and saying oh she’s allergic to Vodka and taking the Micky out of me I was very upset that is no way to treat customers disgusting, 1 of the bridesmaids then went up to have a word with the manager but they weren’t in she had a word with bar manager who said they couldn’t change because of policy and stocktake and that we had to pay to substitute so I didn’t have a cocktail , then we went on to buy to normal pitchers of cocktails that the manager said were 13.50 each but charged us £29.80 for 2 pitchers, absolutely disgusting service and spoilt our night . We actually packed up our bridal party all the decorations and left and went to Wetherspoons they were completely different and so friendly and accommodating. Mrs Bradley

Food was lovely. Quite busy in there. Our online booking hadn't worked but we had confirmation. Staff were great and organised a table for us

Booked a specific table for a birthday. They promised that they would fulfill the order. But when we arrived, they gave us a random table and we had to leave this place, the service was a tragedy.

There were approx 3 tables already occupied when we arrived so we were surprised to hear there would be a 1 hour wait for food but we accepted this and placed order (although unfortunately no steaks) After 90 minutes I queried where our food was and was told "it's being prepared now". A lady who I believe to be the manager said that they had only been there 4 days, didn't have a chef and said all she had been doing that evening was apologising. Not very professional really. We then waited a further 30 minutes for our food, then another 5 minutes for cutlery to eat it with. The guy who brought the food apologised for the delay. Bearing in mind we were waiting for 2 hours for our food at no point were we kept up to date, the only time we were given an update was when I asked. There was no real apology given apart from the guy who delivered the food. All in all a very disappointing evening. I attended with 2 colleagues and we are from Plymouth so not used to Marstons in our area. After last night's experience it has definitely deterred me from trying any more. Disappointing is probably the best I can offer as a description of our evening

Went here for our dinner 4 of us it was terrible. Not a sole in there service was rubbish expensive cold in there furniture very wobbly staff very thin only two on.told we would have to wait 30min for our food as the cook has to unload the delivery first. Keep away if I was you

This place has had its day unfortunately. The food is just really poor quality and the portion sizes are tiny.. It was always such a lovely place. The tills don't work. Don't bother going for the "kids eat for £1" because despite their own website advertising it, they don't offer it when you get there. The lady serving was nice, but won't return due to the poor quality food.

The website boasted of a deal to get kids meals for £1 with an adult meal so I signed up for the voucher for my 2 young children and booked to attend today. The terms and conditions on the voucher email stated that it was valid from 1st July to the 30th August Monday - Friday (with absolutely no mention of excluding bank Holidays). When I tried to use it firstly I was told no we don't have voucher codes then with persistents they looked and found it on the till, but it didn't take the money off so I went back to be rudly told that it excludes bank holidays and shown the terms and conditions of a completely different deal. If it does exclude bank holidays then that's false advertising. If it doesn't then your staff should be aware of what deals are being advertised.

"This tap is off, this tap is off, we have no steak, no mixed grill, and no fish." Great, glad we paid for parking which is now not refundable because we can't order anything! 😂 EDIT: In regards to the reply below... yes, it may have been out of the owner's control... but there was still no food regardless.

Planning to visit this establishment as it is a couple of miles from my home.....so of course I know the area very well.... I always look at the reviews before I visit... to ascertain vibes of an establishment.... A sound investment before a visit....but I was always make up my own mind.... If you are good....your review will be good.... Anything else.... TBC.... 😁

Fantastic all round..food and service was bang on..thankyou..visited sat 10th August louise jukes

The food was exceptional and service was top-notch, with friendly and attentive staff. The cozy, welcoming atmosphere made it a perfect spot for a relaxed meal. Highly recommended!

Had a blinder at The hop house. The food was proper tasty – every dish was bang on and cooked a treat. Loads of options on the menu, so there’s somethin’ for everyone. Spot on for a chat with your mates. The staff were dead friendly and made sure we was sorted. Ellie and the land lady were friendly smiley and made us feel at home If you’re after great nosh and a laid-back vibe, give the hop house a butcher's. We'll be back for sure, no two ways about it!

Amazing stuff and even better food! The team here went above and beyond to make our visit great! The food was lovely, will definitely be back!

Went there Sunday just after 5pm only to be told there was no food Website said food till 8pm

Cracking waterside pub with great service and lovely food, felt just at home!

Their website boasts 'cask ales' but of the four hand pumps only one was working - 'Wainrights' , how unimaginative. Very disappointed with the beers so didn't hang around.

Perhaps slightly generous giving it 3, maybe 2 would be better. A bit disappointed personally. Staff were polite enough when speaking to them face to face , and the food was good quality especially the steak. However when I asked for mustard with the condiments, I was told they only had American. This is a rookie mistake as you always have English mustard with steak. Me and my partner also came in early Saturday afternoon where only a handful of customers were in, yet at no point did either of the staff make an effort to ask anyone for feedback, ask how the food was, saying thanks for coming when we left, and seemed generally apathetic in interacting with their customers, almost as if they weren’t particularly bothered. I hadn’t been for a while, but I’m usually welcomed by a friendly middle-aged lady rather than the two relatively younger bar staff who were on. I don’t know if she was on holiday or if the place has changed hands, and like I said the food was delicious and I will come again when in the area, but this is not a place in a position to moan about the cost of living crisis or being taken over by AI robots unless there is improvement

I’m unsure who the owner is or who lives in the building however they leave a dog stuck in the courtyard for several hours a day which continuously barks, this can be heard throughout the day and you seem to have no thought for your dog or anyone else in the area.

Brilliant place for food staff are great kids love it there nice polite well run

Really friendly welcome. Good range of drinks and food was really nice

Very disappointed I booked a table for 7 people it was for my 50th birthday. I live in Bristol so travel for 1hr half to get there . I couldn't believe it when the lift for coming down the stairs was blocked with chairs Then we finally seat down to be told there was no mixed grill no fish no chips one rump steak. By this time I didn't know weather to laugh or cry . The young girl was helpful I will say that .

Lovely pub right on the canal really worth a visit 😀

Great pub with nice food. Great selection of beers.

Nice food and good service, a little quiet but was Wednesday early evening.

Lovely place, food is excellent, well presented and quick! Staff are lovely and it's a lovely view of the waterfront

Monday night 9am and the lonely one here. Lovely place and right on the canal side. Just a little quiet this night.

Run out of meat and fish so we managed with what they had

Lovely place, nice meal, nice friendly staff, I recommend this place. When you pay parking outside it is reimbursed at bar.

The atmosphere here is lovely and lovely surroundings being on the canal. We were made aware when asking if we could order food that there would be a 30 minute wait time, which was absolutely fine with us and it was nice and very professional to be told this beforehand. Whilst you do have to pay for parking this is discounted off your food bill which is also good, there is also plenty of signs to say you need to pay for parking which is good so theres no misunderstanding. The food when it arrived was absolutely delicious, well cooked and great temperature. Overall a wonderful experience and I will be returning and telling others recommending the hop house. Thank you for a great experience.

Lovely polite staff. Food and drinks amazing and prices were good.

Come over every month to see family and pop here on Sunday for food, so we arrived paid for parking walked in told sorry no food as we have a big part 40 plus up stairs , funny that Iv been going here since it first opened and they always managed before so the regulars have to suffer because it’s not planned properly or lack of staff very bad behaviour sort it out

Good spacious & privare function room. We self catered.

I have been here a few times with friends on a Saturday night and always have a good time, the atmosphere is always spot on the staff are always great for a laugh and us girls always feel safe, this week I attended a family party upstairs - never been upstairs before it was great. The room is beautiful and nice to see Jack up there. I had no idea how great the room was, I knew it was there but really had no idea how great it was another plus for the Hop House and thanks to Jack I had another great night. The girls and I are back at the end of the month for Danny P see you soon Hop House

Don’t believe everything you read! Having read three reviews on here about a party I attended I felt I had to comment on my own experience. The young man behind the bar did a fantastic job which was to his credit. Some of the attendees treated him appallingly. Bar staff are not there to be shouted at just because they can’t serve 10 people at once or they don’t have the drink you require. I witnessed, on more than one occasion, him being spoken to in a rude and sometimes aggressive manner and he did not on those occasions swear at that customer so I find it hard to believe he would speak to someone in that way without provocation. Well done to the management in standing up for their employee

i am absolutely appalled and disgusted at a party I went to at the hop house on Saturday night it was my neices engagement party and the bar man (jack) was disgusting his language was terrible, I had my 15 year old step daughter with me and I do not appreciate him using the language he did in front of her, he had a attitude when we first walked in the party, I asked for a water i was told i had to go down stairs for that so i had a tonic water, i asked for a glass and i was told i couldnt have a glass the straws were on the bar but he did not say this nicely at all. At the end of the night at 11.45 the same lad came over to us to hurry up and f*****g drink our drinks, i was so shocked with what he said and how he was and I do not appreciate the language in front of my step daughter. I think he needs a new job maybe not in a bar if that is how he is going to speak to customers. As we were leaving the party I heard him shouting at Mitch who is marrying my neice telling him to get the F**k out the pub, we left the pub....... I'm aware there was a heated exchange after speaking to my sister yesterday between jack and Mitch but I heard Jack shouting and swearing as I said earlier I think he needs a new job not in a bar !!!!!!!! I will never come into the pub again if that is how the bar staff are with customers and i advise any one else not to......

We attended an engagement party on Saturday night…..we were at the bar ordering our first drink, when another party member approached the bar (who we didn’t know), he asked the bartender what time food would be served, his reply was ‘it’s not my f******g party, how do I know!’ I was completely gobsmacked by the comment but thought that the two may have known one another!?! Turns out, they didn’t! I was also witness to the bartender shouting… it’s 12 o’clock, can you all get the f**k out, throwing his arms in the air! Again, I was totally shocked because people were indeed tidying up after the party! Donna, If this was your Son, I strongly suggest you speak to him regarding his obnoxious attitude as this behaviour will only generate terrible publicity for you in the future. I don’t frequent this pub anyway but will certainly be telling friends and family about my experience here, felt so sorry for the newly engaged couple and their family who had to endure this experience.

Went to engagement party an the bar mans attitude was discusting .my hubbys beer smelt vile and tasted nasty so he told the young bar man and he said very cocky well no1 else as complained ,he never smelt the glass or appologised ,he was also rude to other guests throughtout the night and at the end of it he told the engagement couple &family to get the f**k out when all the were doin was cleaning up after the party and trying 2 leave room tidy,the manager wasnt much better with her attitude either and later find out this was his mom .never again will i go back there .

Popped in for a drink on a Wednesday night. Empty, last orders at 9.15, closed at 10. Place seemed pleasant enough but...🙄

Had my husband's 40th in their function room upstairs. Donna and the team were great! Thanks to Mathew the DJ too! We all had a brilliant night. Highly recommended using the Hop House for all kinds of celebrations!

Had surf & turf - lovely tender steak Definitely recommend 👍

Delicious food, highly recommend the surf & turf. Steak was really tender. Came with a friend for the psychic night event. Lovely, friendly staff.

Visited here with my dad lively to see where my dad comes on a Tuesday lovely service and value thank you to the team.

Had a lovely lunchtime meal here yesterday, very reasonable prices and decent quality..... would highly recommend, enjoyed by the 3 of us

Had a couple of pints of Guinness with my mates which was expertly poured by the well presented and pretty Paige barmaid , service with a smile x

Had lunch with my sister and our two kids. Staff are very friendly and helped us get a high chair to our table. Food was excellent, would definitely recommend this place

I have been using the hop house regularly at weekends for over twelve months now and always find a good friendly service however busy they are with good food and easy parking great in the summer with an outside area over looking the waterfront

Great location, parking. And general all round service here. Come here several times a year for fishing events in the area and the manager Donna and the staff always go out there way, whether it's breakfast, making sure we register parking, and now we always come in after for some food before a long drive home, over the last 4 years we've been 12 times and always been a pleasure.

Turned away for food when the place was empty. Won’t be returning.

**Review of dance only** Fantastic nights Here..! On Fridays. Saturdays. Free entry.. Come join us # Strut Your Stuff# 🙂🔥

This is a really nice place good to go for drinks and food was also served by chloe and page they are great to speak to very polite and friendly and made us feel very welcomed

2 visits so far, food good. Only issue is I can never order mixed grill as they are always out of stock. We got told it’s popular, my advice would be order more if you know it’s popular? We came in on a Sunday and was told the delivery was on Monday so we came in again on a Tuesday to still be out of stock. How can it always be out of stock?

Foods always good, place is always clean, prices are fair

My wife and I love this little pub situated on the waterfront in Dudley . So friendly with music for all . To let your hair down with a cold one and a boogie.

Drinks extortionate prices £14.50 for 2 glasses of wine £4.00 to park tried ordering food at 7.35.. website states food served till 8.00pm... wetherspons here we come...will not be returning

40+ members of my family gathered to celebrate our mums birthday this past Saturday afternoon. The function room was already in use but the manager reserved part of the pub and put on a great buffet. Also ate there the night before when the burgers were excellent. Very friendly and helpful staff and excellent food and drink at reasonable prices.

First visit in some years for lunch with our daughters. The cheeseburgers and cowboy were tasty, Jill had the steak pie, again very nice. Samantha had the hot dog and enjoyed it. Service was very good.

Very cosy atmosphere, clean and friendly. Food was sublime and Paige/Ellie were amazing hosts. Would recommend for a nice meal with family :)

Had a lovely meal here today service excellent served by a lovely young lady Ellie Paige . Definitely recommend this place .

I think this place is best for all. People of all ages whiter or not your just staying for a drink or dining out. The food is extremely well cooked. Honestly cooked to perfection. I like my steak cooked medium rare and in all honesty it's hard to find a place in which can actually cook a medium rare steak. Here at the Brierly hop house they can. Pints are fresh on tap too. The price for extra large mixed grill 3 pints and 2 deserts was £55. In my eyes that's really not bad nowadays. (6.2.24). We sat by the fire place the ambience was quite romantic and with the music playing quietly in the background made it extra special. Thank you to all staff involved in making my wife and I's stay so welcoming and pleasant. M Brown.

My husband had the mega mixed grill and I had the surf and turf all food was cooked perfect. Finally a chef that can cook a steak. The waitress and bar staff ellie and shell was lovely and welcoming. Will definitely be back again thanks

nice dinner, great service from staff, chloe was very welcoming, courteous, polite and went the extra mile to make our meal enjoyable. Paige and Donna was very helpful.

The sever came over and took our plates without saying a word ththere was still food on them she never even asked if we had finished

Amazing food and brilliant customer service. Very friendly waitress Amari served us and made us feel very welcome

Great warm welcome from the team, friendly environment. Very clean and comfortable, I want to call out both Ellie and Paige for their hospitality, very professional, highly recommend a visit 👌

Came here for my daughter's birthday celebrations there we about 24 of us and a baby shower upstairs which was packed there wasn't enough staff to serve the poor girl downstairs was run ragged tbh not her fault poor planning for a Saturday afternoon the drinks were pricey the spirits as I'd say it was cheaper drinking unleaded the food was pub food but at least it was hot that was a bonus

We were greeted by friendly staff who took us to our table. Service and food has been excellent. We will definitely be back and would highly recommend a visit to others.

I love coming here for food! The service and staff are outstanding , so polite and well mannered! Food came quick was nice and hot, culterly and sauces were brought over after about 3-4 minutes they came back over and asked if everything was okay!...

I’d visit here everyday if I lived closer or was visiting Merry Hell ( Merry Hill Shopping centre ) Top service and good quality food. My friend’s veggie burger , was tasty and well portioned and my Scampi and chips were the best. Plenty of...

Excellent Veg burger and Scampi and Chips - nice atmosphere and quick service. Highly recommended 👍🏻

We arrived for Christmas day dinner to be greeted by the management shouting and offering another customer out! at this point I asked if everything was OK and ok to continue to come in the management said they had a few issues but was still...

Visit the Brierley Hop House regularly, Donna and her team go above and beyond. Amazing food, atmosphere and always such a good service. Keep up the good work guys.

I have dined at the hop house many times over the year with family and friends. We have had family meals,nights out and even a function at this pub. We have always found the manger to be extremely helpful - she can never do enough...

Cannot understand the bad reviews on here at all. I visit this lovely pub at least once a month to meet friends and we are always greeted by the lovely staff with open arms and a smile. The food is always 10/10. Can’t wait for...

Booked a table for 8 to celebrate wife's birthday. Arrived to an almost empty place (2 men drinking by the bar and a group of 5 women having a meal). Enquired about our table and was told abruptly "you are over there!" - not so...

Took the Mrs here for a festive date night. Food was great and affordable. My girlfriend was so impressed and the lady serving us in the bar was friendly and even helped take some nice pictures of us! Will definitely be making this our regular...

I had a Great night everyone was welcoming and polite best experience I could of had the food was great I would definitely recommend

Family Christmas meal at the Hop House on Sunday the 17th .I have got to say Donna and the team did us proud , all thirteen of us thoroughly enjoyed the Christmas experience ,Table decorated beautifully , Food all served together delicious and piping hot .Starter main and sweet and sides all to perfection . Then to the grandchildren's surprise a visit from the big man himself Santa !!!! I know at this time of the year he is very busy but he spent time with every child . I would Highly recommend the Hop House and will be definitely returning very soon .thanks again to all of the team at the Hop House

We were a party of 8 that went for a birthday celebration meal on 18th December. It started when we tried ordering the beer we liked, none available, one of us actually had a glass of water. Ordered our meals only to be told no...

Came here for our work Christmas Party - Donna and her team were amazing as always. I come here all the time and its always great friendly staff great Saturday DJ's I have even come here with my parents and they love the food. My...

Come here all the time for drinks with friends and monthly for food with family great service the festive menu this year is the best so far. Always excellent service friendly staff aways helpful my family and I are all in agreement this year’s festive...

Lovely food, good service despite being short on staff on the day.

Came out for a family meal celebrating a birthday, the service was absolutely appalling. Rude staff, waiting an hour and a half for food although the restaurant was empty, one of the mains came out without the alterations we requested - a simple request of...

Went for a family members birthday, food took over an hour and a half to come and when it did the orders were wrong. When we brought this up to the staff the two workers were both rude and offered no apology. Only positive was...

Great ~> D.a.n.ce. event! Danny Prescott de man🔥 on da decks. 🎯 Lovely selection of tracks ( as usual). Pure vibes..The " LEGEND" ~> Never tried the food..so not starred. Highly recommended!!!!

Works Xmas meal, nice food, good value, Happy Xmas!!!!

Had a 3 course Xmas meal, all food was beautiful! Fast service

Great place & lovely friendly staff

Great place for a meal & friendly atmosphere. Visited on a teatime straight from work and weren’t disappointed

Great atmosphere. Lovely food. Staff were really friendly & helpful. Visited after work & had a great night.

Excellent place , with great staff and atmosphere

Food was good.puddings was yum.parking is free..

Cold pub. Arrogant staff. Dreadful food. Blaming the customer for complaints. Never again.

A great pub with great staff. Nothing beats having driven 120 miles and be welcomed with a cheery smile and great food to enjoy. The welcome you get is warm and welcoming and very pleasant staff who advised on our needs and took their time...

My brother started choking on a piece of steak and all the staff stood and watched while he received the Heimlich manoeuvre. After this occurred non of the staff came over and asked if everything was okay

Went on a Saturday night service and general atmosphere was okay. It was a bit quiet and could have been down to a wedding reception upstairs and the DJ being so loud it was overpowering the downstairs. Didn't have any food.

Lovely place, nice food, a really nice atmosphere. I'm definitely going back

Friendly bar service and food was amazing, first time coming here after the name change (came when it was called brewers wharf) 10/10