Based on 596 opinions finded in 1 websites
Based on 596 opinions finded in 1 websites
Nº 463 in 657 in North Lanarkshire
Opinions
An absolute disgrace of a restaurant, the quality of the food served was disgusting and extremely overpriced. Do Not I repeat Do Not eat at this so called restaurant 😡
Andy J . 2024-06-29
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Went for the carvery and what a letdown You couldn’t slice the cuts of meat any thinner if you tried. The soft play is grubby and very dirty. The staff are nice and pleasant. Sorry won’t be back
John T . 2024-06-18
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This place is terrible the staff where so ignorant and we were left waiting for 55 minutes for a steak and we were left with the food siting on the table and this is a good one the steak came out not the way we wanted it for this being a farm the staff behaved like Animals ❗️❗️❗️
Ethan L . 2024-06-16
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Came in for breakfast service was great unfortunately the black pudding tasted strange and I ended up being sick the waitress was super nice and accommodating I felt so embarrassed as the food was lovely minus the black pudding but the waitress handled it amazingly so huge thank you as it made me feel better as again I was totally embarrassed but couldn’t help running to the toilet
Maireanne L . 2024-05-17
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Let down by the dinner staff, waited 45 minutes after my meal for my pudding still never arrived, and it was quiet, exactly the same happened a month ago when I stopped next door, somethings never change.
Paul B . 2024-05-16
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Had a lovely lunch today, food was served quickly and hot, and every staff member was so warm and welcoming. Only soft play I’ve been to where I haven’t had to bin my daughter’s socks afterwards!
annacI7084SD . 2024-02-19
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We frequently visit this pub as the kids love the soft play, the food is great value and the service is always great. We arrived there with our four kids (two under 3) at 17:30. It was reasonably busy as it is the half term school holidays. We waited over an hour and a half for our meal - we were not advised on arrival that there would be a long wait for our meal. Although this could have ruined our night (and the babies bedtime routine), the frustration was dealt with excellently by the staff. They fully accepted that this was not good enough and refunded us for our food. When we asked what the delay was caused by, they explained that despite the fact that it was the half term school holidays - they did not have additional staff on shift to manage what would obviously be a far more busier than normal Tuesday. I totally feel for the staff - who were rushed off their feet. As the food was good, and our unacceptable wait rectified by the staff in a highly professional way - we will maintain our regular visits to this pub - and recommend that others do too. I have written this review to bring to the senior management that their failure and short sightedness in not expecting a higher footfall on a half term is really poor. Reflects bad on the company, and puts unreasonable strain and pressure on your excellent workforce - who we found to be excellent.
cher601 . 2024-02-13
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Jack was a great server, really helpful and friendly. Great service. Took the time to chat which is missing a lot of the time. Such a lovely young man. He will go far in his career
Debbie M . 2024-02-09
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We love it here the staff are so friendly and happy to help. The food is so good and the staff are happy to bring the kids meal out with our starter witch means they can eat and then go play in the soft play area.
Lynne Y . 2024-02-08
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We were booked for lunch. The lunchtime deal is a great price. The staff were friendly and checked on us. The food was lovely and filling too. We will definitely visit again.
ADM2005 . 2024-02-06
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Came in for a quick bite to eat after work. Ordered chicken and ribs, really good & served quickly. Place was quiet but staff were nice.
ScottishTraveler95 . 2024-02-05
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Been here a couple of times, but doubt if I'll be back, a couple of weeks ago I found a hair in my food, hoping it was a one off, till I went back today and yes it happened again, I sent the food back, the waitress couldn't have been more apologetic so there needing to get their staff trained to either wear a hair net or keep their hair tied back, only good thing money was refunded.
503MaryM . 2024-02-04
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Took my young grandson to the ASN night in the play area last night and he had a great time! Staff were great and so patient with my grandson. Will definitely be back!
swelly123 . 2024-01-25
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Was here last night and back again today. Couldn’t fault the place. Food was fab and the staff were great (Heather, Lauren, Kathryn, Callum, Amy and Brooke). Won’t be the last time we come here as great value for money.
dozychic . 2024-01-19
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Visited this restaurant with my son for breakfast. Staff were friendly and service was excellent . Restaurant was clean . Cooked breakfast was delicious with a good selection of items - as were the continental options . Will definitely return!
pamelajaneg2019 . 2024-01-14
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Awful awful food..... eating here all week cause i'm in the hotel for work.... Carvery on Sunday... stood and waited for the chef to appear for 10 minutes..... cauliflower was watery, carrots were freezing and solid, roast potatoes were powdery, you could of stabbed someone with the parsnips and the gravy was like running water. Chicken and ribs Monday.... ribs were cooked to the point where it would of went up in smoke if cooked any longer Spicy chicken wings and burger Tuesday.... chicken wings were really good.. burger was horrific, don't know why but the bun fell apart and was too sweet to be a savoury item! Spicy chicken wings and lasagne Wednesday.... Because the wings were good yesterday i ordered them again... what a mistake that was... they came out with so much sauce on them i thought it was soup and they were far more spicy than the day before to the point i struggled to eat them and i like spicy food.... the lasagne made me get up and leave!! know how you get microwave lasagne?... i would of rather had that, didn't know if i should use a fork and knife to eat it or drink it through a straw, and thank god i never dropped the garlic bread or it would of left a mark on the floor it was that solid. only reason it gets a 1 star is cause they staff are nice but dear god sort that kitchen out!!!!
Paul M . 2024-01-10
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The food we had was lovely. We attended as a family of 8 people. Paid the kids into the soft play. The kids meals were nice and a good size although they did not get the 2x sides of veg each which were ordered as part of their meal deal. After the meal we went to order the kids meals which were included in the £5.99 however we were told that as we had not ordered the ice cream at the start we would be charged extra for these. The starters for the kids which we paid for were 99p each and the main with 2 sides was £4.99 and we were refused the ice cream. The toilets were filthy! Refused to used them! We told the staff about the state of the toilet with no flushing toilets and faeces all over the place, but nobody acted on this. We were told the door used to have a sign on it but this was not replaced and customers continued to go in and out throughout our visit.
wdonaldson25 . 2024-01-06
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The staff were polite and the food was good. However, the order was incorrect. We were charged for and given food we hadn’t ordered - mistakes happen. However, when we went to order the kids desserts we were re-charged because we hadn’t order them with the starter and main - it’s supposed to be a 3-course meal deal! Out of principle we refused. Very disappointed!
Stephen G . 2024-01-02
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Excellent attention & service from 2 members of staff - Kathryn & Lauren. When we were initially seated it was in amongst 2 large families with kids who were shouting to each other from table to table. Having “been there, done that” many times, many years ago , we asked to be moved to a less “lively” area. This was no problem to Kathryn who immediately showed us to another table. We ordered haddock & chips x 2 and after waiting unit, a young guy came & told us no haddock - just white fish (whiting). We agreed to go with that & it was lovely, had to send chips back as stone cold though. This was done with pleasantness & speed by Lauren.. However, we were charged for haddock & not whiting !
restuarantspy . 2023-12-29
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Great lunch today. Sausage and mash lovely on a cold day. Warm and comfortable environment. Service was great from Brooke ( and her Christmas cardigan was beautiful!! ) looking forward to visiting again!
Sandra B . 2023-12-01
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My husband and I found ourselves here on Sun 12th Nov after visiting Newhouse for the breakfast buffet but we were dismissed by the waitress who simply said "we aren't doing the buffet breakfast it's plated, you'll need to go to Bellziehill" that is exactly...
MrsCJ135 . 2023-11-18
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Love the place and staff are so friendly, my kids love it and now my grandkids. Sunday carvery has stepped up to a different level over the years.
Lance B . 2023-11-07
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As always the food was great and staff were even better. Very reasonable prices for food and drink. Would highly recommend especially if you have kids.
Scott B . 2023-11-07
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Understaffed waited 15mins for our table that we booked as staff member went to clean and forgot to come back to seat us and blamed the other member of staff, ran out of cups for the tea/coffee but gave us take away cups. After that...
kirstymA6094PZ . 2023-11-04
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Kids love the play area here. Can’t fault the friendliness of the staff, always willing to help. Great menu choices and reasonably priced.
KFM2907 . 2023-11-02
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Just back from what was a delish dinner with family. We’ve been before and we were so reassured by the allergy procedures - it just makes eating out for us so much easier. Firm favourite of ours now
Dan L . 2023-10-24
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Worst experience in any restaurant ever. Just short of an hour wait for food. Mostly cold and or inedible. Apathetic staff who were not interested in dealing with a complaint. No customer service either in restaurant or at head office who continue to ignore complaint...
Voyager30786469935 . 2023-10-17
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Went here for some nice dinner boy was it anything but. Terrible customer service. No explanation on how to order food. They just placed us at a table and never once came to ask us how things were. The waiters were just idling along the...
Darren B . 2023-10-14
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Out of five meals only one was finished and didn’t get full meal which was paid for short of coleslaw and salad baked potato was shocking looked as if it was from yesterday and reheated and was grey inside unedible,burgers from kids meals were like...
Peter A . 2023-09-22
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Popped in for lunch during the week and we were served by Lauren. Food was lovely and Lauren’s service was 10/10. She was very friendly and chatty and took very good care of us. Would definitely recommend!
Lauren M . 2023-08-14
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Came in for a quick bite whilst in between meetings. Order and pay at the bar which was simple. Had a club sandwich which was plenty big - didn't opt for dessert. Decent food.
ScottishTraveler95 . 2023-08-09
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Welcoming staff and great service. Great for the family as kids could play in the soft play area. Food was delicious.
Halliana W . 2023-08-03
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Another great meal at Bellziehill farm! Can’t fault the place, food always quick and hot, the staff are always so welcoming and the soft play is brilliant and always clean! It was the perfect place to go to get out the house on a rainy...
annacI7084SD . 2023-08-02
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55 minutes wait for a kids meal which turns up with the main course no starter ,when questioned about order and missing kids starters it was brought to the table after 1 hour and 10 mins wait along with the adult mains and order was...
W2612SEwilliamb . 2023-08-02
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Visited Bellziehill Farm with the family yesterday and cannot fault our experience. The staff were very accommodating making sure we got a table near the play area to allow my grandson to play. Food was lovely and service was great. Will definitely be back!
swelly123 . 2023-07-28
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Came in for a spot of lunch after seeing the queue for Mcdonalds!! Wasn't overly busy but the service was quick and the food was good. No chicken goujons but served chicken breast instead which was fine. Daytime menu is 2 main meals for £10.49,...
Sarah R . 2023-07-27
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Ordered 2 carvery meals and child's meal. Child's meal fine carvery my wife ordered fine. I wanted roast beef the 'chef' said 20 minutes wait which I waited because turkey is not for me"by the way no ham either". My wife went up for hers...
P9195DQgaryb . 2023-07-23
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Bellziehill farm carvery our host was alyson and chef corey had exellent meal would highly recomend it from the dickson family
andrewdL7821CW . 2023-07-23
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Despite a large group turning up for breakfast, the lady in charge coped with a friendly Scottish smile and kept everything well topped up. Tables were cleared with exceptional efficiency and there was plenty of tables to have a quiet breakfast.
johnsonwallace . 2023-06-25
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Visited tonight for a Fathers day meal with my partner and two sons. I had been a few years ago and remembered the food was lovely. On ordering we were told there was no Carvery food left and no ice cream. So we picked different...
Maryja9884 . 2023-06-18
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Had a great experience today! Took my daughter in for something to eat and to play. We were served by a lovely girl called Brooke who helped me out and directed me to find out about the allergies as my daughter has a few. Couldn’t...
Emma M . 2023-06-17
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Not good at all service was ridiculously slow food was substandard one of the burgers was burnt to a crisp. Plastic wrapping in the kids spaghetti bolognaise. Nachos were cheap nachos from supermarket and sprinkle with so little cheese it was hardly noticed so little...
simon t . 2023-05-28
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Such a disappointment. Some of our food was tepid although plates were hot. At one point I wasn't sure if I was eating chicken or what. Thank goodness for Alyson who listened to our complaints and got hot chips for our Mum. We were given...
Christina M . 2023-05-27
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Great variety available from the buffet, they also cater to requests such as poached eggs. Although the food is great the reason we come every week is the staff and how they interact with our asn son. Especially Kathryn, as soon as our son sees...
Sightseer29264550828 . 2023-05-21
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Waited for over an hour (after starters ) for mains to arrive. Enquiries to staff were met with 'kitchen is busy '. When meals finally arrived I couldn't eat it as I was too upset . Worse experience , wasted our evening.
M5722UIbettym . 2023-05-18
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I have visited Bellziehill Farm, Brewers Fayre twice. The first time was amazing. Food was cooked to perfection, amazing staff ect. The second time was terrible. Me and my friend ordered a mixed grill to share and the food was extremely mediocre with a few...
Freya W . 2023-05-01
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Came for a spot of Sunday lunch was which fantastic value for money. My son is allergic to milk, and while it was a slightly old fashioned way of checking allergies and ingredients it was very reassuring. Food was hot, prompt and scrummy. Will be...
Dan L . 2023-04-30
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This restaurant is absolutely terrible if you have intolerances or allergies. The staff say 'look at the allergy list'. This was not useful at all considering I was fully aware of the ingredients of the vegan burger I was attempting to order. I made it...
Fiona M . 2023-04-23
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Outstanding!! The staff and the service were amazing! Such friendly and helpful workers! And the cauliflower cheese in the carvery was amazing!! ❤️ My family and I had a great time and would definitely go back!
Eilidh C . 2023-04-17
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Came here for a bit of lunch and brought the kids so the could use the soft play. Heather was great, very attentive and chatty. Such a lovely girl and a great family restaurant :)
dozychic . 2023-04-13
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Went with grandchildren and daughter. We ordered our food which came on cold plates. The food was good quality but cold. For the first time I was served blue cheese sauce from the fridge for my steak. Service was slow empty plates sat for 25...
John M . 2023-04-12
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Was booked in for 12.45 showed to a table 4 of us ordered at 13.05 still waiting at 13.40 for our starter had to ask hadn't finished it when main came 1 dish was not as described found a young girl only person on the...
Joyce Q . 2023-04-09
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Always come here because of the great prices and nice food! Our visit was exceptionally great as we were served by a lovely woman called Alyson, so kind and warm! Felt so welcomed by her, food was great as always and quick.
Hayley M . 2023-03-19
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What can I say, very disappointed with the breakfast in this restaurant. I have been coming here for many years and never had a problem but today we were greeted with empty breakfast trays; only bacon mushrooms, sausage and beans, all put out at different...
TraceyOD12345 . 2023-03-19
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Waited 30 minutes for 2 simple starters then waited another 30 minutes for 2 mains with our other mains not arriving for a further 10 minutes. First visit for about 5 years and service is still as bad if not worse. Felt so sorry for...
Tourist56529879951 . 2023-03-13
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I spent the night on business the staff were friendly and professional but two things spoilt my stay. The fish and chips there was more batter on the fish than fish. I waited for a dessert after my main meal i believe there was probably...
neilcarpenter2023 . 2023-03-10
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Sam and Kai were fantastic hosts during our visit, very attentive and on the ball from our arrival to when we left. The restaurant even had a huge play area for my niece to go play in. Thank you for a 5 star service!
Camstarrs . 2023-03-06
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This would have to be the worst dining out experience I have ever had. Arrived for a pre-booked table at 6.15pm only to be told that there was no food left for the carvery. We did specifically book for the carvery but since they've got...
fi0namac68 . 2023-02-20
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Ordered chicken dinner, vegetables hot, potatoes and chicken lukewarm. Chicken black seared tough as old boots. Daughters dinner the same. Kids dinners arrived their plates were red hot. Didn't complain as it took long enough for dinner to arrive. Toilets blocked and about to overflow!!!...
gordone468 . 2023-01-28
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Great customer service should be something that is expected, however this is not always the case. Both Sam & Kai bucked the trend here, two fantastic ladies that exude friendliness, keenness to make customers happy and a can do attitude. Five star experience from these...
GeeBee2010 . 2023-01-19
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We went at short notice and tried to book using the web site but it would not accept the booking. We rang and they confirmed a table saying they were very busy so we might have to wait a few minutes. In fact a table...
rayneileen . 2023-01-09
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We visited with family for the Hogmanay Party and it was fab. Staff were all so lovely and friendly. The place was full and everyone seemed to be having a great night. The DJ was great and really played a mix of music to suit...
weefee27 . 2023-01-03
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A table was booked for 4:30 by my sister! We were told t was busy...,. However it was dead when we got there........paid into the children's, so the kids could play! We went to order food to be told, they had none! WTF! Why this...
psZ8867KO . 2023-01-02
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I am absolutely amazed - at 20:45 28th December we were approached by the barman to advise the beer pipes will be switched off to be cleaned shortly and no more beer will be available tonight - I said that’s not good for customer service...
Ross95 . 2022-12-28
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Me, my partner & son & my sister & nephew came to have breakfast with santa on the 18th December it was lovely & both boys have ASN needs. Sam & her team were brilliant & couldn't do no more. Would recommend this Brewers Fayre...
459alip . 2022-12-19
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I can't say enoabout the staff in the Restaurant (Heather and the girls) were amazing and couldn't do enough for us. The food and drinks we're as we like so no complaints at all. Hopefully i will be back! Gav!
gavrindointhehouse . 2022-11-24
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After not being in the restaurant for a few years I was blown away with the experience we had. The place seems to have turned itself around from how I remember. All staff were so lovely, it was spotless, food was amazing and my daughter...
ACKBHW . 2022-11-02
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Arrived at the Premier inn next door for an overnight stay and went into this pub/restaurant for a pint after a long days drive, place was empty (Friday night) and more staff than customers but still reluctant to serve us. Finally got served and ordered...
mattbelsey2018 . 2022-10-22
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Well this place is a real disgrace! I visited with a work colleague stating at the Premier Inn next door. I asked for soup at dinner only to be told they didn’t have any. So I decided to have the chicken wings that were dripping...
KBeardsley . 2022-10-13
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Came here for a Sunday carvery and it was worth it. The staff were so lovely and attentive (Kathryn, Donna, Amy and Ellyce). Would come back for sure.
dozychic . 2022-09-18
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Brilliant people and Katherine and Alison l could not fault them perfect service from the moment I entered the restaurant
rizla63 . 2022-09-10
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I had attended here on Saturday the 3rd September 2022 with a friend and our kids. I can very strongly state that if it wasn’t for your team member Alyson (woman around 5.5 with blonde hair) then I truly believe yous would have a lot...
LeighAnneStephenson . 2022-09-06
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Had my sons 2nd birthday party here and it was fantastic. The girl in the soft play was so helpful and pleasant. Well organised. Every kid had a great time. Brilliant food choices for them and huge soft play area suitable for a decent age...
Suzannehill . 2022-09-05
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Stopped in for lunch on our way home from visiting family. Seated straight away as it wasn't very busy. Restaurant was quiet but the soft play area looked busy. I had the ploughmans lunch which was nice, not very big and could have done with...
FlynnB1960 . 2022-08-29
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Popped in for a simple meal and it was awful... waited 35 mins for it to be served. Lasagne wasn't cooked properly and my gammon steak certainly did NOT look like the photo! It was burnt and only lukewarm.. it was immediately returned NOT RECOMMENDED
butters164 . 2022-08-23
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All the staff were so lovely and welcoming. Really enjoyed our breakfasts here will definitely be coming back
690beckied . 2022-08-22
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I brought my cousin here to use the soft play as he’s a 4 year old with lots of energy. Checked him in fine and paid £3.50 entry for 90 minutes. Unlimited coffee and juice which you can buy at the desk. Seats inside the...
KFM2907 . 2022-08-18
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We’ve been coming to Bellziehill at least once a week for a good few months now. We always order steak as it’s the best steak about and it’s great value for money. Chef always cooks it to perfection. The staff are all friendly and very...
Mazscott40 . 2022-08-08
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Went here on Friday for lunch. Service was the worst ever ordered starter and two mains. Waited 30 mins still no starter Went in search of watress . She eventually returned to say chef had given our starter to someone else. She hadn't noticed!!!. At...
CATHERINEK37 . 2022-08-07
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It’s 18.46 on a Friday night and the place is not far from empty ? WHY ? it’s chuffing freezing, it’s been peeing down for the last couple of days, the heat wave long gone, air con blasting away, okay for the staff who are...
KenT596 . 2022-08-05
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Visited this restaurant for the first time after being recommended by a friend. Had the Sunday Carvery which was fantastic. You get unlimited veg and potatoes and plenty meat for under a tenner. Restaurant was busy but the staff were lovely. Will definitely be back.
STM1101 . 2022-08-02
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I have visited several times as it’s ideal with the play area for the kids but in particular last month we visited fathers days which was also my son’s birthday. There was 13 in total and the staff were fantastic at honouring our request near...
Companion292062 . 2022-07-02
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WOW. Just wow. In my entire life, I have never experienced such a caring service like I received from Sam today. I have a severe nut allergy, specifically to peanuts, so to hear that there was peanut butter on offer for the continental breakfast I...
Kat N . 2022-06-26
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We had a fantastic time at the Encanto breakfast yesterday. My little girl loved getting her face painted and singing with the characters. Jodie and Kelly were a great help too and so friendly. We’ll definitely be back!
AmbiBambiBee . 2022-06-20
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Great day at the encanto breakfast, the characters where amazing and staff where great! Jodie was so helpful and kept the day flowing well!! Cant wait for the next character breakfast!!
F7708ZMkellyb . 2022-06-19
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Fabulous morning at the Encanto breakfast; characters was fabulous. The kids were so excited. Food was good and plenty of choice including drinks Face painting included in the cost and the designs were great Staff were very friendly and couldn’t do enough for you. Can’t...
chellybop . 2022-06-19
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Buffet breakfast was £9.50 per adult - no choice of smaller plate. Food was cold & continental foods (pancakes etc) were stale. Couldn’t really experience the characters as they only interacted for maybe 15mins at the most before getting pictures taken. Not worth the money.
B914EKbethL . 2022-06-19
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Food was good, service was good, and Sam was very helpful during our visit. Restaurant was also clean and well equipped for kids
emmawL9313HL . 2022-06-11
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Attended with large family today. Sam was amazing! Her service was second to none! She is a credit to the place! Thank you.
Swanny_dj . 2022-06-11
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Booked a table for 6pm to treat our Granddaughters to a special dinner rather than a Mcdonalds, BIG MISTAKE !!!! Ordered dinner at 6.10pm no starters thank god ! Or we would still be there. Dinner was a vert limited menu No steak and Ale...
760lornah . 2022-06-11
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Food was very nice and at a good price service was very good great choose of deserts friendly staff.
MartynW04 . 2022-06-07
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Had our granddaughters 2nd birthday party in the soft play, Louise was our hostess she was fantastic nothing was any bother she made sure everything went smoothly, all the kids had a ball
P3436OIannb . 2022-05-15
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If you are looking for a soft play that caters for younger children then this is the place to book. The girls Abbie and Jodie were fantastic and couldn’t do enough for us! It is ideal for a soft play party, and great value for...
sammyanne08 . 2022-05-09
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Best wings Thanks Ryan Peri peri with blue cheese omg Reminds me of my days in bennigans Texas Great service and always love dropping by
E8329INkhalids . 2022-05-08
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Extremely slow service. Poor attendance.. More than 50 minutes to be served in a empty restaurant. This was my 3 time visiting the restaurant and third same treatment...
H7778VJagusting . 2022-05-06
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Absolutely horrendous from start to finish, two pints of flat lager…. Eventually changed for Diet Coke from the dispenser which was flat too……. Steak was overcooked….. which would explain the length of time waiting for it to arrive. Other diners appeared to be waiting too....
X9021QWronaldh . 2022-04-21
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Do yourself a favour and avoid this restaurant. First of all it was absolutely freezing. Then the person who took order could not have been less enthusiastic if he tried. Took order whilst leaning his head on a wall?! Then waited 35 mins to be...
Belinda G . 2022-04-21
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We enjoyed a lovely afternoon with the 3 kids during the last day of our Easter break here at brewers fayre. £15 for three kids meals is excellent value for money. They enjoyed a shot in the soft play and we had a bottomless coffee...
Frambalamy . 2022-04-18
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Place was empty, little wonder. Still had to wait 40 mins for food to arrive and when it did it was truly awful. I can't believe I'm seeing positive reviews. 0/5
D9129FUbillyg . 2022-04-10
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A cant believe the way the brewers faye pub is run .I am away on a work for a week .so far I've had tasteless breakfast from the cooked section .an have been 3 nights on a row to be disappointed with the food .each...
thomasjF3853FT . 2022-04-06
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