Based on 76 opinions finded in 2 websites
Based on 76 opinions finded in 2 websites
Nº 5101 in 7028 in City of London, Westminster
Nº 188 of 253 Japanese in City of London, Westminster
Opinions
I went there with a group of friends and we paid £30 I think for karaoke and a 2 meal course. The food tasted fine but they changed the menu so less options and most of the people who got the burger it was not well cooked. However, they apologized and cooked again to their liking which is great! The karaoke was fun, I cannot complain in terms of the music selection because most Karaoke places will have the same selection.
Jojo G . 2022-05-14
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I prepaid for my team of 25 so paid over £600 for an evening at the Leicester SQ brazen monkey. This is in fact a small room underneath the Koha restaurant. The menu that we prepaid for was nowhere near what was served. The menu specifically said pizzas - Koha restaurant (who actually provide the food) don’t even serve pizza. I had queried in advance for a gluten free option for my colleague, when we arrived on the night one of team smirked and said ‘I hope you asked in advance as this is unlikely’. When I said I had asked in advance, he just walked away. The gluten free food never showed. I was then told that the person could eat the plate of sauces on offer (honestly!). The manager eventually showed up who blamed everything on ‘Brazen Monkey’ who don’t seem to be contactable and still haven’t responded to my email. He was incredibly rude and the whole evening was ruined. The karaoke itself is poor, the speakers buzz and crackle and sound like they’re about to blow up. The songs don’t queue so it just plays the same song over and over unless you have someone on hand to control the music at all times. The room is dingy and definitely not worth £25 a head! AVOID.
Frankie R . 2021-11-17
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En el lugar de Leicester Square Piazza y después de luchar por encontrarlo, descubrimos que el personal no tenía idea de cómo trabajar las máquinas e inicialmente no pudimos escuchar música. La sala estaba llena de cancioneros, pero ninguna de las canciones que contenían estaba realmente en la máquina, que parecía haber sido llenada por alguien que se detuvo a escuchar música a principios de los años noventa. Afortunadamente, teníamos un amplio rango de edad y todos amamos un poco de ABBA, la novia para disfrutarla y cantamos muchas canciones horribles, pero el 80% de las cosas que no reconocí.
Rose . 2020-03-16
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I organized our recent company party at Brazen Monkey and it was a huge success. Everyone’s still talking about it. Only problem was there were oooo many cool songs to choose from it made it difficult to decide what to sing.
Alvina . 2020-02-12
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It hasn’t been easy booking a room here. In fact it took 4 times before they had a room available. Now I understand why. It’s twice as good as all the other karaoke bars in the West End but half the price. I’m booking my Xmas work do here. Super highly recommended!!!
AdrianH . 2020-02-10
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Wife organised a karaoke for me and my friends here. Not a great experience. Initial thoughts was the room was small not setup for the number of people booked for. The person booked through is an agent who was unreachable and was completely disorganised and dishonest. More on this below. The venue charged extra for things which are meant to be included. The amount of food was appallingly little. 12 pieces of bread the size of a two pound coin with shop bought paste on it for 26 pounds. Because the food included in the karaoke was so little we bought other food separately. They then forgot to bring some of the food we paid for and only brought it when we challenged them on it. The agent asked for 100 pound deposit which luckily we had him send us a written confirmation saying it will be taken off on the night. On the night they tried to charge us the full amount and when we said we had paid a deposit they said we have to get it back from the agent and we had to pay in full. It looks like this is a scam that they have used on others though from reading the reviews. After much debate they finally relented and took the 100 pounds off. The manageress was rude and made up a lot of lies. The room was not fit for purpose. The equipment old. The sound system was dodgy with the mic not really working some of the time. The food was poor and very small portions given the amount we paid for them. It looks like they do the deposit scam as well so dont pay anything up front. There are other proper companies that do karaoke. please avoid.
714yipw . 2020-02-08
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This is hands down my new favourite London party venue. We went for the buffet/karaoke package, which was unbelievable value. We couldn’t finish all the yummy food and we got to sing for 5 straight hours. Needless to say no one could speak the next day. The staff made it though. We managed to get a couple of them to join in with us for our last song. All in all it was the best fun we’ve had in ages.
Jollymolly76 . 2020-02-05
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For a 19TH birthday, my friends and I visited brazen monkey in Leicester Square. It was a complete failure. The machine didn’t work and no music was playing. It was really horrible for my friend who was trying to celebrate her birthday. Organising the karaoke was also really confusing and unprofessional. The company sent an email changing the slot time we had organised after we had payed the £100. We had to visit the venue but there were no brazen monkey staff there. It was highly disorganised and careless. Eventually we managed to get a refund but the brazen morning staff we not at all apologetic. My friend who was turning 19 cried later on in the night because of the utter incompetence of this company. DO NOT GO TO BRAZEN MONKEY.
jagoh2020 . 2020-01-25
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As an event planned for my friends 19th birthday, this was the most appalling experience we could have had. Firstly, when emailing and booking the event, the company repeatedly booked us in for the wrong date, despite clear communication from ourselves and already paying the expensive price. Eventually, myself and my friends had to sort the issue out ourselves and continuously email the company as well as visit them to correct THEIR mistake. Then, when the date came and we arrived, anticipating a good time for my friends birthday celebrations, the karaoke machine did not work. There was no sound and no way of typing on the screen. After asking the staff to help us, the man doing so had no idea how to fix the machine and so was left broken. Also, when my friend asked to talk to the manager there was no one we could speak to. Subsequently, we asked for our money back and will never be going again. I advise people to stay away from Brazen Monkey - essentially a fake company!
PhoebeNicoleLingwood . 2020-01-25
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I took my office here in December for our Xmas party and we’re all still talking about it. So much fun, lovely food, lovely staff and awful singing. What more do you need?! Highly recommend Brazen Monkey for a good night out
Hayley84H . 2020-01-05
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Highly recommend this bar for karoke. Most of all, make sure Kyle is your host - endless good music, hospitable and warm.
Will F . 2019-10-25
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The worst place I have ever been...in fact it was so bad Brazen Monkey said they would no longer be operating there when we complained, but it seems that they still are! When we arrived the bar staff had not turned up so we could not have drinks, the food was not ready and the toilets were disgusting! We got a glimpse inside of the kitchen and that is when we decided that there was no way we were staying, let alone eating at this venue. So unorganised, no help and such bad hygiene.
Char_keel . 2019-09-12
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I would not book from them. I booked for my birthday and at first I was moved from Soho to Tottenham Court Road. When I came the bar staff did not know how the machines worked so we had to figure it out ourselfs. The microphones were badly autotuned so we all sounded like little girls when we sang. We talked to the bar staff and they couldn’t figure out how it worked. Thankfully we are all studying theatre so we had one on the guest list that took a half an hour to fix it to the best of his ability with the help from the guy who runs Brazen Monkey on the phone. Thought it was a bit ridiculous that the staff working that night did nothing to help us. After that night I demanded at least a little refund and they promised me that however when repeadetly asking for it at one point they said that there might have been some damage to the room wich none of my guests regognised. After repedetly asking for what the damage was and asking for at least a refund for the first hour as that was the hour MY GUESTS not the staff working that night took to fix their machines I have heard nothing back. At first I was very understanding and didn’t blame the bar staff working that night and politely asked for a refund if possible but I am very dissapointed and upset that nobody has bothered to reply to me anymore to tell me about the damage or if I am getting a little refund or not. Very dissapointed!
el_sasifh . 2019-08-28
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Good location, although it was quite hard to find as it was in a room above a pub and it would have saved us some time if we were warned of this. The company also booked us in the wrong location and I only found out the morning of the event so this was very inconvenient. Despite this, Brazen Monkey is good value for money as it is one of the cheaper karaoke places in London and we all had a great time although the songs could do with some updating.
evahh362 . 2019-07-01
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I read reviews and they all seemed ok so I booked for my 30th but was moved to archway as soho was full. It was in the most awful bar and we only used karaoke for about 1 hour as DJ came in and started playing! The equipment was rubbish and the area is awful very run down and rubbish! Only good thing the bar staff were nice that’s about it! Blue Vegas isn’t a good place as you haven’t even got a private room like it states it’s a section next to DJ box! Never book here ever
emilygK490OR . 2018-04-26
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I've been here 3 times and it's always a lot of fun. It's difficult to book last minute so I'd advice planning ahead. Food is pretty good but really it's strength is its karaoke rooms and song lists. Such good value!
edmeister79 . 2018-03-21
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Ten mucho cuidado con esta compañía. Reservé un evento corporativo importante con ellos y realmente me sentí defraudado. En primer lugar, nos pidieron que moviéramos lugares para reclamar que su equipo estaba roto, lo que acepté. Dejé que los 40 invitados conocieran el cambio de planes. Pagué la tarifa completa por adelantado para confirmar. Pero el día antes de nuestro evento, el propietario se puso en contacto conmigo para decirme que el equipo estaba roto en su segunda instalación y que había contratado el lugar original donde queríamos estar con otra persona. Esto me dejó con 40 personas que esperaban hacer karaoke al día siguiente sin un lugar adonde ir y muy poco tiempo para resolverlo. El dueño siguió tratando de presionar otra 'opción' sobre mí, que era una habitación en un club sin instalaciones de karaoke para nuestro grupo, que claramente no era una alternativa. Sentí que la situación era muy sospechosa y nunca volvería a confiar en esta empresa.
Rowenagray . 2017-10-10
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Discovered this little gem last night. Best karaoke venue I've found n London so far by a mile. Wasn't expecting much as the prices seemed to be a lot less than other places but we all had a fab time!
ttmalas1992 . 2017-03-18
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Best karaoke I've found in London by a mile! Food was pretty good too. Lovely cocktails and pleasant staff
BronnyRam . 2017-01-30
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My friend had her leaving party here recently and it was brilliant. The staff were so helpful and one of them (very sweet Italian guy) even sang us a song upon request :) Can't wait to come back!!
Paola C . 2016-09-20
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Yo tenía mi oficina dejando hacer aquí la semana pasada y nos lo pasamos absolutamente genial. Este es el mejor bar karaoke sinceramente que me he encontrado hasta ahora en la ciudad. Mi hermana me la recomendó a mí y yo haré lo mismo. Tenían una gran canción de esa lista y cócteles eran excelentes. Muy buena relación calidad-precio. Recomiendo este bar a cualquiera que disfruta de su karaoke como yo :).
emilyc782016 . 2016-09-20
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We booked a room here for a friends birthday and they cancelled at the last minute with out getting in touch. Avoid!
jaycangel . 2016-09-17
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Absolutely great. everyone really enjoyed it, the food was first class. T he staff were very accommodating, friendly and helpful.
MrsY082022016 . 2016-09-11
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We booked the downstairs Karaoke room for my sisters Hen Party! The Karaoke was brilliant! Songs for everyone and space to dance around! So much fun! Staff were lovely and very welcoming! A fantastic way to end a fabulous Hen Weekend!!!
Amy C . 2016-03-13
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Hice la reserva de la habitación de la planta baja para una noche de karaoke con amigos. Nos lo pasamos de maravilla, las opciones de canción fue suficiente para mantenernos durante toda la noche. Nos ofrecieron un servicio amable y los camareros nos trajo bebidas...
Lara R . 2016-02-07
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Nos quedamos aquí por fin de año y nos lo pasamos de maravilla. Mi esposa se había estado antes y nos tomamos un grupo bastante grande. Ahora tenemos un montón de karaoke se convierte entre nosotros y toda la noche fuimos una tormenta. La canción selección era increíble y el personal no podía hacer lo suficiente para nosotros. Recomiendo BM por aquellos que quieran disfrutar karaoke ya que es sin duda la mejor de Londres (que hemos encontrado al menos) . debería añadir que necesitas reservar bastante lejos por adelantado, ya que son a menudo está lleno cuando hemos intentado reservar una fiesta de último minuto
Dsarris . 2016-01-02
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Poor poor service, paid for the venue till 1.30 got thrown out at 12 because the security went home already, very poor and indecent of them, no refunds no nothing, terrible and overpriced
thefoodie26 . 2015-12-30
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We had our Christmas party here and it was a great night. The room was big enough for all 20 of us and the list was extensive with plenty to choose from. We ordered pizzas to share and they all tasted great.Really easy booking process and helpful hosts from start to finish. Highly recommend!
Nieke262 . 2015-12-23
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I booked Brazen Monkey in Piccadilly for a party of 6. There wasn’t many venues that could accommodate our time slot of 4 hours (6-10pm) in December. I wasn’t expecting much as the hire rate was a steal against the other competitors. The booking process was a painless e-mail to confirm details and also a free hour was thrown in if we wanted it!!The location has good transport links and even though the entrance is a bit hidden we found it easily enough. We had the basement room which didn’t have the greatest décor but was large in size to dump your bag and coat and still have enough space to dance around, with disco lights created a great atmosphere!!Song catalogue didn’t disappoint and the music equipment was easy to use and in good working order. Staff were a bit luke warm on arrival but very attentive once we settled in.Those 5 hours flew by so fast, so overall it was a great night :)
Lorraine G . 2015-12-22
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Took clients for xmas karaoke on 17th December, absolutely great. everyone really enjoyed it, but the staff made it, they were very accommodating, friendly and helpful. thank you!
Lee M . 2015-12-18
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We went to a nearby restaurant for our Christmas dinner and had booked Brazen Monkey Piccadilly for a bit of fun. We booked it for 2 hours, but were allowed to stay until closing time and when i walked in they were very clearly expecting me which was really nice. We had one of the best time as a group in a big room with a great list of songs that had everything from very old to very new. I strongly recommend it to anyone who like to have a great evening with a large or small group and i cant wait to go back! Thank you Brazen Monkey for the great planning and even greater evening!
Abi A . 2015-12-18
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I booked our Christmas party at Brazen Monkey (Piccadilly venue) on the 17th December 2015 and I must say the venue and evening far exceeded my expectations. We started by having dinner which was lovely, a couple of people were unhappy about the portion thickness of their meat ordered (I personally enjoyed my meal) but the staff were helpful and polite and changed their meals and as a good will brought out a couple of extra pieces of meat for us all. I thought the Karaoke room was likely to be a good night but in a small room but it wasn't, the room was massive with a large screen and hundreds of songs to keep you entertained for hours.We had a fantastic time and I would definitely recommend this place to friends and family.Great venue, great location, great fun and fantastic service.
Amy B . 2015-12-18
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I took everybody from the office after our Christmas lunch to Brazen Monkey (Piccadilly venue) on 11th December and everybody had a fantastic time.I had a group of 30 people and there was still space for few more.The music selection is great and for any taste possible. It is very convenient to have the bar/restaurant upstairs so we could order drinks whenever we wantedI booked the room for 3h and it was a shame it was not available for longer.I look forward to return there and I definitely recommend it.Have fun!!!Manuela Jimenez
05sept08 . 2015-12-14
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I booked for our Xmas work event and we had a really amazing time. They made the whole booking experience totally painless for me which was very much appreciated considering we were a group of 60. We didn't eat but the drinks and service were excellent. Everyone loved the karaoke and we're coming back next year - if they'll have us :)
laura m . 2015-12-13
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Went here this evening with 9 colleagues from work. We had booked a 5-9 slot buffet for £25 each. Firstly the venue is poorly signposted and if you didn't know the address you would never find it as it is part of a resturant. Our friends had not arrived so we decided to have a drink whilst we waited. When everyone arrived the manageress demanded we pay a room fee of £150 and that we had to pay our bar bill before we went downstairs. Her attitude made us feel unwelcome and it left a bad impression. She treated us like we were going to abscond without paying. Now we are a group of Middle aged academics on a night out and felt that this would be a good experience. Unfortunately the attitude of staff at this place dampened our enjoyment.We then went to a room with a karaoke machine a few chairs. It was also been used as a store room as materials were stored in a corner. A few disco lights lit the room but the ambiance would have been better in a shed. Determined to have a good time we got to singing. The food if you could call it that arrived at 1940 cold/Luke warm and not of a good quality. The food consisted of Spanish omelet, pizza, small chicken nuggets, hams and I think a battered fish although from the taste it could have been anything. For the price charged you would expect better.Then at approx 2030 the bill arrived and then subtle or in reality not so subtle hint to leave. This is a place you go when you are drunk and after already had food. However my recommendation is to avoid this place. There are better places to go in London.
Anthony M . 2015-12-10
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I went to visit the Karaoke bar with roughly 12 16-17 year olds and we loved it!! The Karaoke song list had a large range of new and old songs that we all adored! The staff were very kind and treated us with lots of respect, despite our ages and it was a great thing to do on a night out in London. Even better, it was in a private room so those who were shy could sing their hearts out with no troubles!
Jade C . 2015-12-03
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We booked a two hour karaoke session in advance for a group of four friends that had travelled down to London for the weekend.The place was difficult to locate due to the lack of signposting. When we arrived, the staff member who greeted us was clearly unaware of our booking and after disappearing off for a few minutes, came back with an incorrect name and asked us rather condescendingly whether we had confirmed our booking. She eventually relented and we were led up several flights of stairs to a room very evidently not designed with karaoke in mind. The open and large room was the only access point to the guest toilets, the kitchen, and the freezer. Kitchen staff were continually passing through the room to access either the freezer or a pile of boxes stacked in the corner of the room. Not only were their presence disruptive, they were also not considerate enough to minimize the noise they made (by loudly crushing cardboard boxes next to an open kitchen door). In addition to the lack of privacy and soundproofing, the karaoke equipment was dated and in dire need of replacement, and the screen was far too small for the size of the room.A staff member we spoke to told us that this was the only karaoke room there, and insisted that the room was soundproof and that the kitchen staff would only keep to the kitchen. When we asked to speak to the manager, the aforementioned staff member disappeared down the stairs and did not return. By this point we had had enough and went back to the main bar area to speak to another staff member there. She was unfortunately incredibly rude and hostile, and proceeded to argue with us that the room was more than soundproof and fit for purpose. Eventually, she conceded after the restaurant customers had begun to take notice and we were able to obtain a full refund. We could not however recover the wasted time and it had ruined our plans for the evening.The poor customer service and unsuitable venue were also mentioned by previous reviewers here, and are clearly reoccurring issues that make this place best avoided.
TSSandJL . 2015-11-15
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I had my 21st birthday here with about 20 people last weekend. The staff were lovely and helpful, always answered the phone to me, or called me back during the run up, and were really enthusiastic on the night. They taught us how to use the karaoke, and left us to sing, but they were on hand if we needed them. There were LOADS of songs, I didn't even know where to start. We ended up staying until closing time, which was about 4 hours there, and we could have stayed even longer. It's a shame about the negative reviews, but I personally had a great time and would recommend it to anyone with larger groups.
Jasmine-Olivia M . 2015-10-20
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Booked for a hen party of 20... We had the set menu two course dinner and a glass of wine then karaoke all for £30. This I thought was amazing, great deal the food was nice and the karaoke was in a different room. we had the room to ourseleves and were left to our own devices. Every time we wanted a drink we just went to the bar and did pay as you go so that it didn't get confusing having a bill at the end. We all had a lovely time, don't know where there are bad reviews, for that amount of money you can't go wrong!
Lucia030 . 2015-08-16
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I was little confused when I first walked in as we actually came into a restaurant, but when we were led to the private room we were very impressed. it was a massive space and the selection of songs was great! The staff mostly left us alone but as there was a full bar in the restaurant we could grab drinks whenever we wanted. We actually ended up grabbing some food after which was also very good. All in all I definitely recommend this place if you are a big group.
Bedir A . 2015-08-02
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I booked a large karaoke room for my wife and a group of friends for her birthday recently, and we had such a great night I think I will be in her good books all year...! The staff were welcoming and incredibly helpful throughout the night, despite the fact that I got the time wrong and we turned up an hour after I booked it for - this was compounded by the fact that the bar itself is quite tricky to find. However, rather than charge us for the hour we didn't use they allowed us to stay an extra hour at the end to ensure we had the amount of time we'd paid for. When they found out it was my wife's birthday they gave us a bottle of bubbly on the house - all round great customer service.The room was comfortable and the song choice was as vast as we required, in fact the whole thing was faultless. I would definitely recommend it to anyone after a karaoke night in London.P.S. I can see why it is especially popular with hen parties as a few of my wife's friends took a shine to the manager Chris - apparently a bit of a looker...
NickMuzza . 2015-07-27
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Rubbish service, average/poor quality food, poor quality venue and asked us to leave early (despite the agreed time for our booking). Don't go here!
Matthew C . 2015-07-25
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We booked here for food and a private karaoke room for a friends hen party. We then read some of the negative reviews and panicked! This is an entirely honest and fair review...The place is difficult to find with no obvious signage, if we hadn't been with Londoners we would never have found it. We were on the first floor for the meal-there wasn't really much atmosphere but for the majority of the time we had the floor to ourselves which was nice as we were able to be as noisy as we wanted. The food was fine. It's not something you would go back for but it was edible and nice. The mixed meat plate was ok although some tasted a bit stale and hard. The pizza in particular was good, and more than enough. They also allowed one of the party to pick something that wasn't on the set menu. Dessert was nice-ice cream or tiramisu and both got good reviews.The karaoke room was big and clean with enough room for us to dance around and loads of songs to choose from. The only weird thing was that there was a kitchen at the back which staff kept coming in and out of, walking through us all on occasion. It made no difference to us, was just a bit strange.I can't rate the loos as refused to use them because they stank! All in all it was a good night though!
ClaireW1984 . 2015-07-07
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I went with my workmates in search a good karaoke bar with the atmosphere to match and this place was a real treat!We were offered a warm welcome by the restaurant staff upstairs and then introduced to the guy who would take care of us in the karaoke room. He asked us what we would like to drink and rustled us up some great cocktails before showing us the extensive song list. He had to show us how to use the equipment because it was in Japanese but that just added to the authenticity of the night!We loved having the room to ourselves so we could belt out the classics, dance our hearts out and drink and be merry. The next treat arrived about an hour into our visit when the delicious homemade pizzas arrived!What more can I say about this place. Do not miss out on this karaoke bar with its unique and outstanding Japanese heritage.I can't wait to go back!!
AndyBourke83 . 2015-07-06
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This place is amazing a right little gem! There's loads of song choices, the food is great and the staff are super friendly!!! Went there for a friend's birthday and had an amazing time and sang my heart out!!!
YDhadfun . 2015-07-05
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I went to Brazen Monkey with a large group of work friends and had an amazing time. I have been to a lot of Karaoke places in London and this one gave us the closest experience to the ones in Japan I experienced when I went there on holiday. The food was good and reasonably priced but the best thing was the song selection and room we were in. Had a wide range of songs from the classic power ballads to the current chart hits. The room was spacious and set up well so that our big group could sing, drink and chat. Thank you for a great night and we will definitely be coming back for our next team night out.
danmead6 . 2015-07-05
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If I could rate it minus a million I certainly would!A large group of us were there for a friend's hen do, we arrived on time to be shown to a back room to have our meal in. The room was bizarre, it had a disused bar in it and no music playing so all we could hear was the wailing of the blokes that were in the karaoke room above us. The menu was super basic and the food itself was even worse. The pizza looked like it was Tesco Value pizza and the Spaghetti Bolognese tasted like it was from out of a tin. Neither of these would have bothered me if the meal hadn't have cost as much as it did. It took forever to get any drinks. We were sat for the meal for nearly two and a half hours, waiting for food for about two hours of that. When the bill was brought to us, prior to us going to the karaoke room, they had the cheek to add a tip! After some discussion this tip was reluctantly removed. We then went to the karaoke room which we were advised was ready. The room was a state. The floor was soaked with beer, there were glasses everywhere and it stunk. The toilets were blocked and parts of the sinks were missing. One of the members of staff cleared away some glasses but left with a handful and didn't come back! When we complained to the Manager the response we got was hideous. She was cold and entirely uncaring. This place is a total joke. DO NOT waste your hard earned money in this dump.
KLC_WEMN . 2015-06-14
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This was a great way to end a lovely evening with friends. Even the most dubious of us were belting out classics after a few Vinos. I'd recommend booking for longer than 2 hours if you're a large group as we didn't want to leave but couldn't extend due to another booking after ours. I'll remember for next time :)
Hazeleyes90 . 2015-06-12
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We visited on the 19th may for my birthday party. I booked the room from 19:30 till midnight for the great price of £100. The karaoke room was spacious for my large party and was a great venue. Drinks are a reasonable price considering its central London. Would recommend this place to any one who wants to enjoy a laugh and sing. Be aware that the bar does close at 23:30 so earlier than you would expect but it should not ruin anyone's evening just get your order in before hand. Wayne
Wayne O . 2015-05-21
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Great idea for something different and we gave our work colleague a send off to remember. Half our group were a bit unsure about the karaoke having not done it before but they seemed to be the ones singing the most! I love the whole private karaoke thing and this is the nicest venue I've found so far. Lovely cocktails too!
Philipa H . 2015-05-04
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Wouldn't waste your time going to this place!Firstly we waited 2 hours for our food. Food received was cold, we was in a group and everyone had their mains and I had to wait 20 minutes after everyone for mine! It was only a mushroom pizza that looked and tasted like if was bought from Iceland. Not enough staff on to deal with group bookings.Was taken to the karaoke room and it was VILE!We walked in and the room had been in use before and had not been cleaned! All empty glasses everywhere, the floors were all wet from drinks , it smelt and was genuily just awful.The toilets that were in the room up some stairs were all blocked and smelt. The sinks had bits missing and one was out use. There was bins over flowing with rubbish!!!Management were rubbish and rude. They have no customer skills what so ever. When the member of our grouped complained there was no apology we had to argue to recieve part of a refund back. I would not give this establishment any of your hard earnt money as you will be disappointed with everything has to offer. Hopefully they will go out of business !
Natash1989 . 2015-05-03
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We arrived on time at 8. Our food was late, finished it at 10.15. We were then told our room for karaoke was ready. We went upstairs to find a beer covered floor (my pregnant friend almost slipped over). The previous guests drinks had not been removed. The toilets were disgusting and completely blocked. When we complained the woman manager was the rudest, coldest person I have ever come across. She implied it was our fault as we had gone to the room too early, despite her telling us it was ready!! We got our money back for the room after much arguing and left which is the best decision we made. DO NOT GO HERE! I am an easy going person who went for a bit of singing and a giggle, I didn't expect class and glamour but I definitley didn't expect a grotty little room, no working toilets and rude management
Rigby86 . 2015-05-03
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Do NOT trust the photos on their website, we booked a room for a girls night out. When we were showed the karaoke room, a dark, dingy town-hall-disco looking place, we asked about the room we had seen on the website and showed them the picture. "That room is not available here... the website is very out of date" was the response we got. When our starter arrived the bread was completely stale, my friends main meal was cold and my main (spaghetti Bolognese) looked and tasted like it had come out of a babyfood tin.I was quite shocked as the restaurant and bar look great and does have potential but the atmosphere is awful, no music either. Some serious improvement is needed.
Elleinad91 . 2015-03-29
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Went here on a work party, was hard to find, the sign outside is really small and it looks like a restaurant rather than the karaoke bar we were expecting. However, once inside (we had the upstairs room) it was decent enough. Drinks were as expected, nothing groundbreaking, the food was good a nice variety available that was buffet style.
Matt C . 2015-03-25
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I really couldn't recommend this place. It is just a room at the backs of a restaurant. The chefs keep walking through which makes you a bit self concious and the kitchen is attached to the room. It is not signposted from outside and is up 2 flights of stairs if you do manage to find it. Bookings are back to back with no turnaround time so you are ushered out before your time is even up. Go somewhere else I've been to much better karaoke bars in London.
Lauraingallsrocks . 2015-03-15
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I had booked a room for my friend's birthday and once arrived at the karaoke (15 people), our room was not booked! The service manager was the most unfriendly woman ever, plus instead of making up for it she kept intimating i was at fault and that I could not prove the room had been booked when it was!I just could not believe my ears, will never step a foot in this place again,Sascha
Sascha127 . 2015-03-09
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We had a really great Friday night here for a birthday karaoke night - it is basically a restaurant with a couple of karaoke rooms. It was a bit odd on arrival as I had expected it to be a bar but they had saved me a couple of tables and we drank lush cocktails (2 for £10) and bottles of prosseco (£22 a bottle and nice) and were very accommodating.I paid for the room upfront and they showed us downstairs to a huge room - there were 16 of us but could have taken more - the music is loud - the machines all worked and you just had to nip upstairs to get drinks - no queuing at the bar and were pretty much left on our own for 4 hours - well worth not even £10 each! Everyone who came said it was a great night - we had nice booze, privacy & karaoke - perfect for what we needed! Didnt experience any rudeness from the staff and would definitely go there again!
Rosie82646 . 2015-02-09
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We were called by a friend telling us that the booking we made did not exist and that it was under another name !!! Although this was eventually resolved , when we arrived , the management very unhospitable and the food was a disgrace. We had to take back uncooked food and were not apologised to for the mistake, instead we were told that the price would cost the same to replace the meal even though the replacement cost less. Very aggressive manager who needs lessons in customer service . Drinks were cleared before some guests had finished them. When reported, the manager Denied it and was very aggressive. We did however get the next drinks half price, so that was good. The karaoke room itself was satisfactory but not great though the ambience and atmosphere was good within the room. Overall, the general feedback is that it was below par and it does not compare with other higher end karaoke joints. On a last note, Customer service and a smile goes a long way!!!!
Gorgeon . 2015-01-03
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I spent 2 years living in Japan so I'm quite particular about my karaoke. I absolutely love it and fortunately so do most of my friends. A friend recommended this place and we weren't disappointed. I've never managed to find anywhere in London that perfectly mirrors the Japanese experience but Brazen Monkey is probably the best I've found so far. It just had a really nice atmosphere and the cocktails are cheap which helps :)
Shivani P . 2014-11-03
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this is a perfect venue for a decent sized birthday event.the booking process was very efficient and the staff ensured everything went just how a very demanding customer wanted. thank you brazen monkey for an excellent evening
kevfisher14 . 2014-10-12
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Me and the girls (28 girls) came down from Brighton for a hen and this was where we finished the night's events. It was a great end to a great trip and everyone had a blast. The staff made it really and despite the cocktails taking too long, it was really good fun. I'd definitely recommend for a hen party or general night of sillyness :)
mika m . 2014-09-30
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Bookings for this place are taken by an external agent that has no affiliation with the restaurant itself. So when the agent tells you one thing and the restaurant a separate thing, there is no way to resolve things, apart from to your detriment. This is the only karaoke place that makes you pay for your room before you use it - I understand why now, because that way they have already taken your money and they don't have to bother dealing with you. Note that speaking to the restaurant staff, this is a known and common issue with the agent, and they are obviously not interested in addressing it. Add to that the poor food, expensive drinks and rude customer service - there is no way I will return.
Eric R . 2014-09-28
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We arrived a little late as a result of dinner beforehand overrunning but they let us stay over our time as they didn't have another group afterwards. Just a little thing but really made a difference and got the night off to a good start. I was a bit anxious being the party organiser as not everyone was in favour of karaoke but as it turned out the poo pooers were the ones hogging the mic!! I've been here before and will definitely be back again. Attentive staff, cheap drinks and brilliant song list.
Hans T . 2014-09-08
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We booked a room for the night and when we arrived the facilities were atrocious. The mic would work only half the time. There are no vocals on the karaoke. And the lights would randomly switch off and would not turn back on for a while. Customer service was also terrible. They said we couldnt get a refund because we apparently booked through an agent. We booked through the number listed on their official site. And we also booked a private room which was not so private. With staff passing through the room every 10 minutes. And at times other customers going to use the toilet and so had to walk through our party.Never going to be back again. Birthday event ruined.
Joanne P . 2014-08-28
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Went here just last week and it was highly disappointing. First of all the store front doesn't even have a sign stating "Brazen Monkey" at all. We were a group of four and they stuck us in a huge room right next to the kitchen. The staff walked through our room as they pleased without warning. We wanted something more intimate and private as advertised. The song list has not been updated for many years and the mics were crap. I lived in Korea for a year and have been to my fair share of karaoke places there and wanted to have a similar experience with friends in London. I will not go back here.
Gr P . 2014-07-06
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We did a big 30th in fancy dress and had a blast. The staff are awesome and we had lots of banter with them. I was surprised how many songs they had I'm used to pub karaoke nights so this is a great idea to get everyone involved. Food was a little slow but other than that can't fault this place
ivan f . 2014-07-04
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Would highly recommend for a large group. Really nice food and lovely karaoke room! The waiter who looked after us was very helpful and made sure we had everything we wanted all evening. I was a bit apprehensive when booking as the room hire was significantly less than other places I'd been looking at but it was perfect. Only downside was the toilets were up a steep set of stairs but other than that couldn't fault this place.
Paula S . 2014-02-24
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Everything was terrible. I went there for my birthday. We booked the karaoke room for 15 persons and for the price of 25£ we had party food. The staff were not helpful, the food was not what was in their menu and no dessert as mentioned on line. The microphone was not working. You have to climb 2 floors to get to the karaoke place. I apparently booked through an agent who did not comunicate my request about having french songs.
sosobab . 2014-02-16
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Hired out the Karaoke Room for a work night and was well worth the hire fee until 1am. Drinks were quite expensive but it's central London it is what you expect. Would highly recommend.
jaycedoran . 2014-02-08
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Excellent karaoke rooms, nice food and lovely staff. They let us pre-order a bunch of random songs that weren't already on their list for free which is a nice touch. They also let us stay after our time had run out for no extra charge as they didn't have anyone else booked in after. Will be back for sure
Londonboy859 . 2014-01-08
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My husband brought me here recently for a surprise birthday and had the best time ever. I love karaoke but hadn't done it in a private room before. There were about 30 of us but there was still plenty of space to dance around and act like lunatics. The staff made the night really and were so attentive from the moment we arrived. Highly recommended if you like to sing or generally have a laugh.
Sian T . 2013-03-18
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Although we had a fun night it was spoiled by the unfriendly staff at Brazen Monkey Piccadilly. Our reservation was from 11pm to 1am and we arrived 15 minutes late. However when we arrived we were told the room was still unavailable and we had to wait 15 minutes until we could get started. So when we finally started at 11:30 I naturally assumed we would get an extra 30 minutes and be able to stay until 1:30. No such thing. At 1:00 a lady came up and told us we had to leave. After much discussion she eventually grudgingly consented to letting us stay the full 2 hours that we paid for.Not going again!
Ted H . 2013-03-17
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You'll always have a good time here as the rooms are really nice and staff very friendly and helpful. I've been twice now and took my office down there for our Xmas do. They accommodated 35 of us and made sure we had a fantastic time. Thanks for a great night BM we'll be back next year!
Shawn K . 2012-12-09
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We had a really fun evening here for a friend's birthday. He'd hired the room for 2 hours, for a group of 7 people - the room was really big, so could easily accommodate more people. We had a bit of a problem with the TV at the beginning of the evening, as the member of staff who showed us to the room didn't know how to make it work, but once we went downstairs and asked, they came and fixed this for us, and agreed to give us a bit of extra time at the end of the session as a result.They have a good range of songs on offer (although not excellent - there was a definite lack of Disney!) and we had fun dancing around the space and singing to our heart's content. It was a pain having to go down two floors to get drinks and bring them back up again, and the staff could have been more friendly. Overall - not as slick as some of the chain karaoke places around, but less strict on time and with a lot more space!
LiaBuddle . 2012-05-09
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Our last work do was at Brazen Monkey and due to the fact there were 45 of us I was pretty stressed about having to arrange the evening but they showed us all a great time. The cocktails were a little slow but I'll put this down to the volume of drunken colleagues all flocking to the bar at once. Food is OK but it's really all about the atmosphere. We'll probably try and have our xmas do here too
Michiko N . 2012-05-04
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We went to Brazen monkey Karaoke (Picadilly branch) for my friend's hen party and we had a great time! We booked the 10 person room from 7-9pm but as there were only 8 of us we were only charged £80 for the 2 hours, very reasonable i thought. The room was up 2 flights of stairs and was very large, you could have definitely fit more than 10 people into it. It had a table and chairs if you wanted to sit down and plenty of space for dancing around. The room was not quite as enclosed as I expected as staff were coming past us to get to other areas and customers were passing through to get to the toilets but we were having a lot of fun so this didnt really bother us. An enclosed room would have been more private I guess but we quite liked having the space to dance about which you don't always have in karaoke rooms.The karaoke system was touch screen and really easy to use, a wide variety of songs, we found plenty to please everyone and the microphones were wireless.Drinks seemed reasonably priced but we did have to go downstairs to the bar when we wanted them, although staff were helpful in carry things back up.Overall we had a lot of fun and the 2 hours passed very quickly. A couple of small negatives were that the microphones seemed to be a little worn but they worked fine (as long as you didnt go too close to the speakers) and the table infront of the karaoke screen was broken.
Rebecca P . 2012-04-15
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I booked the venue in Leicester square for a hen night celebration.The venue is nothing like the picturesIt is almost a loft conversion of a rather seedy restaurant.You have to climb 4 flights of winding stairs to a cold room with wooden folding chairsThe microphones stopped working every 5 minutes which meant climbing the stairs every five minutes to get help.We were promised bar service and were lucky to receive one drink each all night.The manageer or person in charge of the restaurant was extremely rude, shouting at me the moment we arrived for being late despite reserving the room all night and explaining to the person who took the reservation that we may be late and he advised it would be ok. He demanded payment as soon as I walked in the door and when asking to see the room before paying he reluctantly showed just me and would not allow anyone else to see the room before payment. We were lucky enough to have a good group of people to make this night enjoyable however it is a complete waste of money and I urge anyone not to go you will be very disappointed!
itchyfeet111 . 2012-04-10
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