Brains at Twelve Knights in Neath Port Talbot

Met with a few friends for a coffee and snacks. despite the coffee machine not working, they made homemade coffees through the morning. Waitress service was excellent, very polite and value for money was very good. Will go again.

I have visited here often and have always found the food nice and staff friendly. However, I went for a meal with my family this evening and it was a shambles. The female (who I believe is the manager) was very miserable and seemed annoyed that we were there. Each time I went to the bar she was chatting with the same customer and I had to wait for her to finnish her conversation before serving me which again seemed to annoy her. When the food came two out of four meals were burned and rock hard. They also had no chips so it was cod and fries. I approached a male member of staff who was very polite and quickly came over and offered another meal. I declined and asked for a refund. He said he would speak to the manager and see what they can do. I waited a further 30 minutes while I watched her walk around and past me a few times. She also took a break to sit in the beer garden without once approaching me. I'll also add it was extremely quiet there with only two other diners so it wasn't that she was too busy. When she returned to the bar I walked over and she instantly said i will refund you now. I did come over but you were in the toilet. This wasn't true. The rest of my family were at the table the whole time and she did not approach them. I got my refund for the two meals but the atmosphere and dining experience was awful.

Ordered a delicious gourmet burger and chips. Very thinly sliced perfectly cooked fries tasted amazing and well complimented with a pot of gravy for dipping, the gravy was excessively moorish. The burger was to die for and a decent size portion overall. Very friendly atmosphere, fast service, plenty of room at the tables not cramped at all and all for a respectable price. Would highly recommend one of my favourite pubs and one of the best meals I have had.

Wednesday night is curry night. 5 adults eating. 2 madras, 1 tikka and 2 vegetable thai curries. Absolutely spot on. Food was hot and extremely tasty. Couldn't finish it all. Staff were excellent. Always with a smile and a joke. #lovewhereyoulive Many thanks all.

Booked sunday lunch.Staff pleasant enough, food so disappointing, luke warm, the flattest yorkshire pudding i have ever seen, looked as if a steamroller had run over them. Doubt if we will return..

We have been going here for years and always enjoyed our meal. We went last week and the fish had a tinge to it I complained and was told it wasn't cod but haddock.The cod has always been beautiful and white not this time. The place has gone to look scruffy it's a shame as its a lovely building.

Food and service are reasonable. However, the place itself is looking tired and grubby. It needs a serious management review.

Called on our way home recently. Delighted to see they had Brains IPA on keg. On sampling it was very poor lacking in taste, so unlike the Brains pubs in Cardiff! If you're going to have a decent beers like that learn how to keep it!

Not a bad place to stay. Had to wait about 10mins to check in...had a few members of staff walk past us without asking why we were there.... but got sorted in the end. Wasn't told we needed to recharge the door cards every day initially, only found out when we couldn't get into the room. Food was good. Member of staff got the order wrong twice but little things. So wasn't a big deal

Went for lunch I had steak my misses had a baguette the both were stunning my steak I asked to be rare and it was cooked spot on The chef Nicola and the staff were amazing very professional and helpful will definitely be back 👍

Our family has lived in the area since the 1960’s and the Twelve Knights has been our local pub during this time. Members of our family have worked at the establishment during the years, had weddings here, amongst many other occasions. We visited with the family at Christmas time, 2023, meeting many other locals who also drink at the pub. Unfortunately, we were faced with an instant lack of friendliness and professionalism with who we are told is now a Manager at the Twelve Knights, whilst ordering at the bar. We were not served with a smile, so to speak, and overall, the lack of customer service at the Twelve Knights is now non-existent. We hope, as many locals do, that something changes at this establishment, and it becomes a place that we can feel relaxed, and welcomed, when meeting for a drink. This pub is essential to the town of Port Talbot, and we want it to exceed and flourish. We hope something changes here soon. Karen Hunt

Stayed here for 4 nights, have travelled all over the UK for 40 years, this is in the top 10 of the worst, rooms are dirty the whole place needs a revamp, I would not recommend the 12 knights at all. If I could give a zero rating it would be, however the staff were very nice, after seeing the rooms and communal areas upstairs and reading some previous reviews I would never eat here. 🤢👎👎

Great service food was amazing staff great and friendly especially the manager James woody could not do enough for us there was kids party on in the back room and he dressed up as woody off Toy Story He was the spit of him Highly recommended this place

I wouldn’t return. Food was edible but no more than that. No Steak and Ale Pie, no Gammon and No Burgers. We had booked a week previously and ended up having food we didn’t really want, if we hadn’t bought a bottle of wine we would have left and eaten somewhere else. The staff were very nice, and I felt sorry for them .

The manager was very rude to her staff and tried to undermine the other managers won’t be returning the manager needs to get herself in order and realise that this a team workplace not a dictatorship

What an awful experience. Pre-booked for a meal with visiting family members and what an embarrassment and an experience we will never repeat. We arrived at 7pm and ordered quickly as hungry. It took more than an hour for two of our party to get their lasagne and both were cold in the middle. Then a burger arrived at the table but was found to be for another table. Then the waitress came to say that they did not have two of the steaks ordered - after two people had their meals! She apologised and said there was only one chef but nothing had been said on arrival and when ordering about a possible delay. By 8-45pm there still was no sign of any of the other meals so we said we would pay for the drinks only and would be leaving. We were told that we did not have to pay for the drinks which is small recompense as I drink water. People at the other tables were also having their meals brought out slowly. We won't be returning as this was shocking service and had a sandwich at home. Thanks for spoiling our evening.

Great night out with friends at the Twelve Knights. The team are friendly and a great range of drinks on offer.

Went out with my family to celebrate my birthday with a few drinks and family meal, but after seeing the dog in the kitchen and a member of the kitchen staff hand feeding the two dogs with bits from the kitchen we decided this was not a place we would wish to eat. Disgusted! Marsdens need to sort out their hygiene standards!

Very disappointed with the lack of organisation and poor co-ordination for a special occasion like Christmas day lunch. They need to get this right or don't offer this service. No special effort made with table setting, no cutlery on table just a glass with white paper tissue stuffed in it, a Xmas cracker and red serviette for each guest. Served starter and had to wait for cutlery to begin eating. Then a 50 minute wait before we were asked if we were waiting for our dessert..... lunch would have been nice!!! Lunch eventually served and another wait for cutlery. Lunch plates cleared and desert served within 2 minutes.... didn't mind the wait for cutlery to eat dessert 😋..... food was very good, but organisation really spoilt the experience. Some of the waiting staff were lovely, despite our disappointed we did appreciate the hard work of some staff and gave a good tip. Management need to plan and co-ordinate better.

We hosted a family event in the private Brombil Suite - which has a traditional pub feel with beautiful exposed dark wood beams, that included many tables and chairs with a private bar. Hosting more than 100 people, nothing was too much trouble to make it personal to suit our needs, the service was friendly, and the team were helpful and available.

A very disappointing visit. There was no atmosphere and the food was awful. Ordered burger and chips which did not taste great for £12! Poor quality.

Well what can I say , the choice of food was shocking aswell as tasteless we paid £60+ for this and well I could have done much better. It was my boys 10th birthday not even a happy birthday from staff nothing at all. Bar staff looked very fed up. Table we were on was sticky and other tables were full of empty glasses leftover food etc. Atmosphere was very noisy appreciate its a bar restaurant but may think keep the bar separate from the eating not as easy as I say I guess. But honestly all in all won't be going back in a hurry thats for sure.

It’s a nice pub. We only came in for a couple of drinks. Went to the toilets and they are actually shocking compared to the rest of the pub. Still the generic slanted wood screwed over the cistern to stop druggies (although that may be because of the area) We excused it as we thought it may have been privately bought and they hadn’t gotten around to the toilets yet. Googled is and it’s marstons and brains. No excuse for the state of the toilets. So grotty and we are far far from snobs. We don’t even have a toilet. We use a camp toilet as we live in a caravan!

This is a second review although it’s not my second visit but something has changed here on my last visit. Apart from the menu change(previously had a better selection) something has changed in my opinion, the food was hot and tasted fine, but the overall ambiance seemed different maybe new staff or a change of management. The place looks a little tired now and could do with some new paint on the doors or a full refurbishment in the dining area. I don’t think I’ll be going back here anytime soon it might be down to the change to the menu and the slightly smaller portions but I feel something not right it’s just not the same. Sorry.

Great food and prices. I was very well looked after being a Celiac. The waitress was very vigilant with everything

Another member of the family had booked a table, walked in at half five,to be told by a surly woman behind the bar sit anywhere,,, only to find there actually wasn't a table free so we left. Did us a favour went elsewhere and five...

Stayed here for 2 nights with my mum, we were walking in the area. The pub food was good, very reasonably price. The beds were comfortable. The room and bathroom were clean to a point, the carpet in the room was extremely stained, as were...

I booked the Twelve Knights for a family meal and we all had a wonderful evening, the food was excellent, the atmosphere great and the hosts James and Louise were so friendly and accommodating, they go that extra mile to please which is rare in...

We stayed here for 1 night whilst walking the Welsh Coast path - the positives were that the staff all seemed very friendly and wanted to help! The food was ok - nothing special but was ok! Breakfast was average! However the room was very...

Absolutely awful, only given one star because I couldn’t give zero. Ordered dairy free meals which was challenging enough because the menu is false and things that say they are vegan are actually not, only to come home in crippling agony because something clearly had...

Prebooked party but dreadful meals served. All steaks overcooked and burnt Service very slow Dairy free not as stated on menu Beware if you have any allergies

Had the hunters chicken with chips, and side salad, chips and chicken were ok. Salad should have been thrown 3 days ago. Limp and dying. Friend found a hair in her salad. Not good won't be back in a hurry.

The bedding and towels were clean. Beyond that the room and common areas were grubby. - "Clean but Shabby" we can live with but there's no excuse for grubbiness. There were stains, encrusted dirt and fluff on radiators, heating pipes, skirtings, carpets, bath surrounds. We...

Absolutely stunning food and service excellent Highly recommended Holli and jasmine could not do enough for you

Popped in here for Sunday lunch and I must say I wish I never the food was horrible under and not seasoned vegetables overcooked stuffing burnt Yorkshire pudding and the chicken was overcooked and tasteless won't be visiting again

I am Shocked with the State of this Once Prime Establishment. Dirty Extremely Poor Service . Shocking. Ex Management . Very Very SAD. FEEL FOR THE LOCALS.

This place was recommended by a colleague. First, the food and drinks: The beers were numerous in choice and drinking well. The staff are very friendly and extremely hard working. I ordered a Sirloin and enjoyed it with a glass of very reasonably priced red....

Nice family meal. Cod & chips were good. Pork Baguette was good. 2 x Steak & Ale Pies were also good. Drinks were cool. It would have been 5* but on just checking my receipt I've noticed that I've been over charged by £1.95. I...

There were loads flies everywhere in the restaurant landing on us and food! Staff were rude and unprofessional! Food wasn’t great! Wouldn’t recommend for a family meal!

Absolutely disgusting service yesterday. Never in my life have I complained, asked for money back or left a restaurant, however I was left shocked and upset by a member of staff and the way she spoke to me and my family. Our order was wrong,...

I went to the twelve knights last knight and had a beautiful gammon cooked by Simon, and my partner and his parents all had steaks cooked perfectly, was a lovely meal and the restaurant had a great atmosphere

My partner and daughter called in the twelve 01/05/2023my partner and I had the southern fried chicken burger which was stunning My daughter had bbq cauliflower salad which was also stunning The service was incredible very friendly and polite could not do enough for you...

went twelve knights for dinner last night, although it was super busy and the wait for food was 1 hour the staff were very friendly made us feel welcome offering us drinks while we wait and being very understanding and calm of the situation mainly...

Had a lovely meal out at the Twelve Knights. The food was delicious cooked by Simon in the kitchen and arrived quickly and was piping hot! The new menu looks fantastic

Ordered food and a drink. Paid using contactless and waitress just walked away. When she came back I asked if my order was complete and, when she removed the chocolate bar from her mouth, she said yes. My friend was told she could order her...

Delicious breakfast, great variety. Rosie gave us a warm welcome and wonderful service. Excellent meeting room.

Visited Twelve Knights with group of friends, lunchtime Tues 28th Feb 2023. Ordered leak & potatoe pie. When pie was delivered to table, I cut off lid. As I began eating the contents I very quickly found that ingredients in the centre of the pie...

First time visit ordered Two mega mixed grills and some starters and drinks didn’t wait too long. Food was hot, well presented and tasty and a good portion. Staff were very helpful and polite I would definitely make a return visit.

The reason I have given this a 3 and not a 4 is purely on the lack of cleanliness on our visit and the kids who appeared not to be dining with families. The toilets were appalling (ladies and gents), and a bunch of girls,...

Visited yesterday afternoon with my hubby and dachshund. From the moment we set foot through the door we were greeted with a warm welcome from landlord and staff. The food and prices were very good. Menu to suit all tastes. I liked the fact they...

Home away from home with fun, personable staff and an amazing family fun atmosphere! Bonus that it is dog friendly and nothing is too much bother for the staff. Cannot wait to visit again!

I visited the hotel on a busy Friday afternoon. Despite the restaurant being extremely busy, my husband and I received the best of service from our server, Rosie. She was knowledgeable and charming and went out of her way to make us feel welcome.

Came to the 12 knights “hotel” and wow … what a shambles , from the dry and unsatisfying food to the management team who sit around with no care in the world . Poor customer service and poor quality in general .I will not be...

Had a Sunday carvery ! It was stunning the beef and the turkey just melted in your mouth!! And you had cauliflower cheese free with it which was stunning Get down there people it’s well worth it Hats off to the chief Simon Jeffrey 👏👏👏

our server chloe was informative whilst taking our order and she stayed attentive throughout our experience. We absolutely loved our visit and hope to come back again for more marvellous food.

Came up from the big City to meet my Family. My Wife and I had the Sunday Lunch sharing platter and my Daughter/Son in Law/two Grandson had the special offer for £10 for Sunday Lunch/Starter or dessert. My Wife and I went to the Carvery...

Went here for food with my family for my brothers birthday meal. We had fish, steaks and rave era chicken and everything was exceptional and cooked really well!! Great food, good size portions and very friendly staff. Warm atmosphere and will definitely return!

Better food in mc donalds, in 40 minutes we had all three courses. During these times they crammed us in. U could not move between tables we were so close. First qnd last time i ever come here again. The food was frozen cooked food...

Excellent food and very good value and service. Thoroughly recommend. Served by Chloe who was attentive but not invasive.

Great set menu, really tasty. Excellent helpful staff - served by Chloe. Highly recommended and great value for money

The food at the bar was under every criticism: you had to wait a very long time for service, then you had to wait a very long time to prepare the food. We ordered water while we waited for the food, the waiter brought tap...

Stayed one night rooms way to hot no fans in room went and asked for one didn't have one. Did not sleep at all long drive next day wouldn't recommend staying when weather is warm. Staff OK rooms need attention restaurant average lesson learnt not...

Food is appalling and service dreadfully slow. Not enough staff. Manager nowhere to be seen. Staff are great and it must be awful for them having to work in such a dreadful place.

Superb! 5 months since we were here last! Excellent service, beautiful food, as always, tasty, boiling hot & plenty of choice and great offers , Chloe even remembered our order, now that’s customer service, Leon as happy as always, felt so good to be back....and...

Yesterday on a wet and windy day, we rang the restaurant to book a table for lunchtime. From the outset we were dealt with impressively - a friendly welcome, helpful advice. At all times the staff were attentive, but not excessively so, brought us good...

I visited the twelve knights on four occasions for food post pandemic. all the safety measures are up held my self and my family all felt very safe. Friendly and helpful staff. Food was great generous potions and reasonably priced. I would definitely recommend the...

What has happened to the Twelve Knights . Things have steadily gone downhill for a few months now. Last week on our visit there was a couple visiting from Italy to watch the rugby both his choices of drink were off so had a 3rd...

Called in on the way to the cinema for dinner and wasn’t overwhelmed. Waited a while to be served whilst two members of staff sorted out hotel guests. Staff were pleasant enough and the Food was served hot but the quality wasn’t up to much....

My wife and I stayed for a night, we had a few drinks and the two young girls behind the bar were very pleasant. The beer was fantastic. After a few drinks we decided to eat and to be quite honest the food was appalling....

Had a lovely visit with my partner last minute. Such a welcoming pub, with a great menu! The staff are friendly and the service was great. My partner had Fish pie, whilst I had the vegan lentil bake. Both outstanding! The vegan apple and blackberry...

i enjoyed a 1 night stay at the twelve nights hotel. all the staff were brilliant. food was very good and reasonably priced. the room was clean and comfortable. i had a full nights sleep in a well maid bed. i had a evening meal which i enjoyed. the breakfast menu was to my liking, cereal, full breakfast with toast. coffee.

Wednesday curry night so ordered a chicken korma. When food came it was looking quite watery and as if it had been defrosted. The chips few and far between and some crispy bits. I have to say it's got to be the worst curry I have ever tasted. When the waitress asked I told her what I thought, her reply was an apology and to say " the korma is hit and miss" no alternative offered. Needless to say I think it will be an alternative place next time rather than alternative meal.

booked a table for 4 pm for my Sons birthday after we had been to go ape, the food was really nice&tasty on starters mains and desserts, and all staff were really friendly and nothing was to much trouble.

Heard on the grapevine things had changed for the better at the twelve knights so stopped off yesterday evening to find out.The rumours are true! Great food.. great service..especially Vicky, Mark and a lovely waitress whose name I forget. Would highly recommend to anyone after a nice easy going friendly and efficient eating out experience.Will definitely be returning.

Went out with my partner and daughters for food and drinks !!The food was stunning and the drinks were reasonably priced !!The staff were very helpful Especially the manager Vicky prydie !!Nothing was to much trouble for her !!Did not mind getting stuck in helping the staff !!She also came around and made sure our food and everything was ok !!Definitely be calling back !!And highly recommend

We stayed in the accommodation here overnight and had evening meal. The steaks were great, better than some real high end steak restaurants I've been too! Food nice and hot and well presented. Very busy at times but all the staff seem to "muck in" and help one another without stress. Very friendly and extremely hard working. Breakfast equally as good, cooked to order, range of cereals, croissants etc - lots of choice. The manager is obviously doing a very good job and also very friendly and helpful, taking time to chat to us at breakfast. Great place all round. Definitely recommend.

I Ordered the red velvet cheesecake, was not enjoyable one bit the bottom of the cake tasted like pure oil and the cheesecake itself was not set. I was given the choice to choose something else but refused the offer as i came her looking forward to the cheesecake, No refund given. VERY disappointed

We booked the brombil suite in the Twelve Knights Hotel for our children's football presentation evening,I would like to say a massive thank you to Vickie Prydie and the rest of the staff for everything they done for us on the evening from sorting the layout of the tables/chairs,the service from the bar staff and also give a raffle prize for a meal for two in the restaurant.

Great place to meet up, stay or have food! Warm, friendly and the staff are great!! I can always count on a good visit with The Twelve Knights.

We held a club function on may 11th 2019, A surprise event and the staff were excellent made the evening a success. the two course cavery was first class. everything went to plan. great venue and food superb.

It's what it is. A cheap chain eatery. Unexciting but standard grub. Consistent quality. Lasagne was very nice. Very popular with a local crowd for the Sunday lunch carvery. Sweet staff. Limited but cheap wine (no wine list).

A decent and reasonably priced menu in a popular pub that is just about in need of some tic. The food is good and service was ok as we were a party of over 20.

We had meals from the 2 dishes for £8.99, nice selection, even for my Son vegetarian dishes. The homemade soup of the day lentil and carrot, I am told was tasty and creamy, nice fresh veg too.

Visited on a sat night. No problem getting a table. Great choice on the menu.

We all love going to the TWELVE KNIGHTS on a Sunday for the Quiz and sometimes we go for a midweek meal. Have to say there is 1 barman that is always polite and extremely helpful and that is Cameron Clayton (I asked for his full name) he makes our visit there a pleasant one.

My Wife and I called in early Saturday afternoon.

Lovely three course meal for just £12.99. Great selection of food, staff friendly and efficient. Will be returning.

I often go to the 12 Knights whilst visiting Wales from the USA. The atmosphere and staff are very welcoming with good sports coverage e.g. the 6 Nations Rugby Championship. Vici does a great job of ensuring all the staff offer a warm Welsh welcome!

We descended on this place unexpectedly after a local event. We were about 40 people.

Went there for a lunch. I get the fact there may be a lot of Christmas parties, however as a minimum I expect to be informed that the service will be slow before I place an order.

Had yet again a lovely meal in the 12 nights Staff were amazing and friendly!! Bar maid Fearne was very friendly and helpful !! Will be back again👌👌

After a long day visiting businesses in South Wales I arrived at The Twelve Knights cold and hungry. I received a warm welcome in the cosy pub and was looked after by the lovely Lucy. After a delicious meal and a great pint of Brains beer I was truly defrosted and at one with the world! A great experience: Thank you.

Meal was excellent and tasty, fantastic service and professionalism from Chloe. Haven’t had a meal here since I’ve lived in Port Talbot, this was my third visit this month lol. The second visit I had the mixed grill which was great!

Myself,husband and 2 girls come here most Sundays for the Sunday lunch.There are 3 meat choices,Turkey,Beef and Gammon.[some Sundays they have Pork]Plenty of veg,peas,carrots,potatoes[boiled and roasted]parsnips and cabbage.Also Yorkshire pudding and stuffing with as much gravy as you want.All tastes delicious!All staff are very nice,especially Daniel,one of the chefs.Nothing is too much trouble ,and he even makes up mash potatoe for our fussy 10year old!We would highly recommend The Twelve Knights.EXCELLENT STAFF AND OF COURSE EXCELLENT FOOD!

Called late. 5pm ish. Had the 3 course set meals and was not disappointed. Chloe our waitress was polite and very helpful.thought we had missed the lunches only to be informed by Chloe that they are served till 9pm. Looks like we will have to go back next week too

Visited this restaurant twice in less than a week and on both occasions the food I wanted wasn't available. A starter of pasta and Moroccan burger. on my second visit I ended up choosing the pate (more bread is required) and 8oz rump steak, which was lovely.

A good variety of cask ales available on offer. The Brains Black was exceptionally good and served with a good head. Best pint I've had in a long while.

Visited this restaurant for the first time in a long time, wouldn’t rush back.

Pleasantly surprised. Haven't been here for a number of years. Lovely oldy worldly decor. Had the 3 course lunch menu, excellent value and really tasty. Will definitely be back again.

Just want to say how pleased we all were with my mothers send off last Friday afternoon . Family and friends gathered post funeral at the Twelve Knights . The venue , food and service was excellent . Thanks so much xx