BP in Stroud

I have been trying to get a refund for the poor service and food that we received from your outlet at Lower Wick Dursley en route home to Torquay. We waited over half an hour for lukewarm food and flat drinks with no ice. I complained immediately and have been trying to get a refund ever since! None of the complaint numbers work so I have complained via your website and have been met with what I would call a gate keeper experience. Essentially, I have only been able to communicate with an employee called George who has at every opportunity made excuses and delays to all of my requests none of which have been answered! He is now ghosting me and has not replied to my last two exasperated emails. The service I have received from him is as poor as the food and service received in your restaurant. I have tried to be polite and patient but I have run out of both now! A company of your size and standing should be able to refund a customer without the expectation that the customer returns to the restaurant. I by the way live over 100 miles away from said restaurant! I have also then been told to provide a long list of details around the transaction including my account details so the money can be repaid. I have rightly or wrongly given these details in the belief Burger King will reimburse me but as yet nothing!!!! I'd be interested from a GDPR point of view what you are doing with my details?? I certainly know if this was my business I would be horrified! All this for £33.86p

Costs an absolute fortune and the food is cold - unforgivable given the price they charge.

Ridiculous waiting time for food that's cold and stale, the burger bun was that dry and crumbling it's probably a week old, wouldn't mind the wait if the food was actually fresh and hotter.

Ordered a delivery. Pizza was awful and the toppings were wrong. Called up and they said they can send a new one but I didn’t have time to wait. They just said ok then. I asked if I could get a refund on my next order but then they couldn’t understand what I was saying. Will never order from here again. Not worth the money.