Borders Restaurant at Macdonald Hill Valley Hotel and Spa in Shropshire

The staff here seem to have attitude problems and make ordering as awkward as possible. A female member of staff was being stubborn because I didn't want all the ingredients included in a particular sub. Why should it matter if it means you keep more stock whilst charging the same price. I wasn't asking for alternatives either and she was firm stating it was because of online orders which didn't seem to make sense. So only option was to order the sub with everything stated on the menu and pick out the bits I didn't want and waste food! A recent visit a male member of staff wearing earphones stated he was doing a stock take so asked me to wait 15 minutes to be served. I wasn't willing to wait so he served me with an annoyed attitude as if it was an inconvenience to make a sale. He didn't seem annoyed to serve the customers who came in after me, delaying his "stock take" and didn't apologise for the initial attitude. I only come here when there's a deal on the app because the normal prices are ridiculous and after these last couple of visits I'm not sure it's worth visiting at all if the staff would rather you not make an order.

Only called in at Shrewsbury for a cup of tea on our journey north

I was served by a short person with glasses and a ponytail who was rude and provided shitty service. I noticed that the gloves weren’t changed( which I have a wheat allergy and got sick from it), no apron and just super rude :(

Helpful local bike shop - will return 👍

Waited 10/15 minutes to get two burgers (one that was missing cheese) and smaller fries than expected.