Borders Restaurant at Macdonald Hill Valley Hotel and Spa in Shropshire

Only called in at Shrewsbury for a cup of tea on our journey north

Just witnessed awful customer service here. The lady in front of me ordered a breakfast sub, she was informed no sausage? OK you run out of ingredients sometimes ( quite often in Whitchurch) she was offered a reduction in price for the absent sausage. The lady then asked if she could have some tomatoes on her sub, a flat no. She queried why and then said she would pay extra for the tomatoes, still no ! Not allowed with breakfast sub. The attitude of the service person was shockingly bad, very arsey and everything seemed too much trouble, clearly in the wrong job.

very very quiet, we were the only ones there, small building with seating area outside. amazing sandwich like any other subway.

Most of it was cold, also never recieved an update through the app, it took 1 hour on a Tuesday for them to change from “thankyou for your order” to “your order is on the way”. Delivery driver said it’s because they have 1 driver. Very disappointed when spending £40 that most of it is cold or luke warm and having no update on arrival or progress of the order. Rang up 2 times and was told waiting for driver to come back both times. Won’t be ordering from here again

I hate giving poor reviews but despite receiving a refund the way the fish fingers were supplied as dry, tough and over baked not only mine but my partner’s as well left us both very disappointed as we were expecting a nice meal after a pleasant walk. Apologies were received but a simple cook for fish fingers appears beyond the abilities of the “cook”. Mind you the roll was ok. We expect better on our next trip.