Bocca Italian Street Food in Leeds

We ordered various items and on their website stated dietary requirements. The items arrived normally, with both cheese and mayo included.. which we specifically requested to be excluded. When we spoke to the shop to get the items replaced.. they denied there was a problem, then they blamed their website, then blamed us for not ordering correctly. The patronising way he spoke to us was out of order, We won’t be ordering from them again.

Food waste fresh and didn’t taste right as it use to be!

First off, it's nice to see a proper "sit down" restaurant with table service in a motorway service area. The menu needs careful reading, as the usual terminology such as "napoli, pugliese, romana, quattro stagioni, quattro formaggi, salami piccante, etc." cannot be found. Anyway, we settled for the Pollo Fiesta and the Funghi di Bosco. Both very tasty and with a perfectly cooked crust. However, there were some issues, as staff training does not seem to be high on the agenda. Our waiter was unable to repeat the order, as he could not pronouce "funghi di bosco", and offered us large (660 ml) bottles of Peroni Nastro Azzurro 0.0, which were actually not available. Some staff when not busy were standing around the service counter doing up their hair and playing on their mobiles.

Ordered food delivery at 4.45 came at 5.45 incorrect and cold. Rang requested replacement. Waited an hour to be told had been delivered but to an address which wasn’t mine. Won’t give a refund and after ringing numerous times told me nothing they could do and now hang up if if ring them. Terrible service . Is it my fault they sent out incorrect order then deliver replacement to wrong address. Apparently so.