BlueNote in Derby

Security staff didn't let me take my jacket back which I left.

It's an end of the night nightclub. Usually a lot of drunks. Security are great, they work hard to ensure everyone is safe. The bar staff work quickly to get drinks served. The music is rather upbeat and modern. Great place to end a night in derby.

Was here for the Progress night. Loved it. Bar prices seemed very reasonable too.

Absolutely rubbish place. Not a nice atmosphere. Charge £5 to get into an empty place, nothing happened..located in a dingy alleyway.. no good music..

Not the best for music and not the nicest place to be but it was okay

Great hidden club in derby been around years Dance the night away also does food top notch Great selection of drinks and nice sound system Punchy and rich

Nice atmosphere friendly staff arrogant doormen

Alex was fabulous, she should get a pay rise

Good place, but the bar is in the wrong place in my opinion. Was very cramped and people spilling drinks on everyone trying to get out bar area.

Got charged £10 to get in when it's normally £5, absolute rip off! I went to the toilet and there wasn't even one bit of toilet roll in there and when I asked the staff for some he looked about 10 and he was really rude! Avoid!!

Great night progress 30th birthday, John kelly, Jeremy Healey 👍🏼

Never been but a band called the public eye made a sick song about this place, it’s called blue note go listen to it

Great atmosphere friendly staff

Very quiet, not many people around, opened up only at 12am. Music was kind of alright.

At least there was no ques for the loo everything else mer

Saw a great band, the place was buzzing.

Went there for a night with a top dj playing,only to have a power cut which couldn't be sorted,payed for a ticket just to get 1 hour of music. Will not be going there again in future

Nice refurbished great soundsystem

Good vibes, nice looking club too

Expensive drinks compared to alternatives in Derby, but it's one of the only places open after the main clubs shut.

SCAMMERS! TRADING STANDARDS HAVE BEEN INFORMED! Paid for tickets online then BlueNote decided to change the date of the show I'd booked and offered refunds for anyone that couldn't attend that date, of which I could not attend so requested a refund, but the BlueNote have completely ignored my requests for a refund. I've sent numerous emails, left messages on their answerphone and spoke to staff on the phone who always give the same old lies of "I'll get the manger to contact you" It's now led me to contact Derby City Council who have put me in contact with Citizens Advice and this is there reply: We understand that you had some tickets booked for an event which you have stated was cancelled and rescheduled, however you are yet to receive a refund. Your rights When a contract is formed both parties will have an obligation to carry out the agreement that they have made to each other. If this agreement isn’t followed you could argue that The Blue Note has breached their contract with you. You can look to cancel the contract and seek a refund. The aim of this remedy is to be placed in the same position you would have been in if the contract had never taken place. You should expect to receive a refund within 14 days and this should be back to the same payment method used to pay for the contract. If it is possible you could ask the trader to provide the goods/service as you both originally agreed. Alternatively, you may be able to carry on with the contract but seek a partial refund to account for any issues this breach has caused. You may be asked to prove where and how the breach exists, so it may also be useful to refer to the seller’s terms and conditions or provide other evidence to highlight this. Credit Card Payment I can see from your enquiry you paid by a credit card, under the Consumer Credit Act Section 75, you can hold the Credit Card company equally liable for any breach of contract from the trader, what this means is you could pursue Credit Card company for a remedy, or potential refund. In this case you would however be bound by the timescales in relation to making a claim and what eligibility criteria applies. Your next steps We would suggest, if you haven’t done so already, to put your complaint in writing which can be seen as a more formal approach to resolve a dispute with Blue Note. The Citizen Advice website has a letter to cancel a contract that's been breached and a letter to make a claim for equal liability from a credit provider available, which you may amend to suit your specific issue or use as a guide. If you complain by email, send it with a read receipt. This can tell you when the email was received and read. If you use webchat, it's a good idea to save a transcript of the conversation. If you complain by post, send the letter using a recorded delivery service which lets you track the letter, and prove it was sent and received. There's also another way you can solve disagreements without going to court which is known as 'alternative dispute resolution' (or ‘ADR’) and you should ask the trader if they’re a willing to use one. Step by step guidance is available on our website. What we will do Thank you for taking the time to tell us about this issue. We will share this with trading standards to allow them to see how traders are operating their businesses and for their own enforcement purposes. Whilst trading standards are unlikely to be able to help resolve this issue on your behalf if they require further information they will be in touch. Please note, as we are an impartial advisory service only, we are unable to act on anyone’s behalf or discuss the merits of individual cases. We also therefore, do not require any copies of any correspondence, photos or transcripts of any dialogue you may have with the trader, company or individual. You should instead, retain any copies of any information for yourself for any future reference or evidence that may be required, at a later stage. I will be contacting my credit card provider now for help with their free legal advise service.

I love this bar. It's rustic and quirky and a nice friendly place to be. Definitely a big thumbs 👍 up!

Terrible customer focus in this place. As an Adult (40's) I don't expect to be treated like a naughty drunken 18 yr old being made to wait outside at the front of a queue outside in the rain while the staff attempt to work out If there are actually tables left inside. By the time we eventually got in....loads of tables free and had to wait ages for the ineffective app order system to work. BTW, no dancing, or moving/sharing tables. Lame experience won't be rushing back!!!!

This was well set up in a covid world, music was good, fairly priced drinks, overall was good to eb in a place like this post covid!

been years since I went here and even then my vision was blurred as it was always towards the end of the night we would pile in. At the time couldn't fault it, nice atmosphere hope it hasn't changed

I came here expecting to see some live jazz, but was instead hammered with seven hours of thumping bass. A man called Ricardo kept buying me WKDs; I didn't complain. Overall a lovely night, but certainly very different from the experimental piano of Keith Jarrett that I was expecting.

Regular visitor and refurbishment tp the club is underway.. two great bars and new drinks and management are working hard to rid the club of its old reputation :)

They have 6 new gins out go check them out

You know your night has ended tragic the second you feel your feet sticking to that dance floor! Cheap drinks though so I guess something has to give huh?

Not a very friendly crowd in on my previous visits. Not a comfortable atmosphere. 5 pound to get in on 1 of the nights and it was empty!

When it comes to Customer Service and team spirit with general staff, what I can remember about the night, I kept getting people say stay away, but unfortunately I am stubborn as a mule lol, first night I went was last week on Friday and as I went in they were escorting a few people out! The Door Supervisor's were very professional and friendly, even though I tripped up the steps later on in the evening 😂 but didn't get kicked out and apologise to the doorman, he said no worries just be careful. So overall was an awesome night.

Worst nightclub ever me and a friend got searched for no reason and got thrown out

Good night club, open till late.