Blue Bear Grill in Lisburn

Called in for a family meal. Excellent service throughout by lovely staff. Some had steaks, some had burgers. Food was absolutely delicious. Cannot wait to go again.

Saturday afternoon, 24 February. My son wanted to eat here for his birthday because he loves the Mexican pizza (we've had it here before). We were seated easily, no wait, and placed our order majoring on pizza. Our drinks order was taken and delivered. We were sipping away at our drinks when the waiter informed us that there was no dough for pizza. While wondering what to do the starter to share arrived. Hold on. We were thinking of paying for the drinks and moving to somewhere where we can get what we actually want (pizza). Then I suggested that they don't charge for the ONE starter they brought to us and we would place new orders for the 5 of us. That seemed to be ok so we tucked into our shared starter. This one star review is not for the food. It's not for the waiting staff who were very pleasant and friendly. It's not for the lovely decor that makes it a nice dining experience. It's only for the member of staff in the blue check shirt who lifted our starter plate and seemed to take pleasure in telling us that it would remain on our bill because 'it wasn't their fault' they hadn't the ingredients to make pizza. I tried to explain how disappointed we felt that we couldn't have what we wanted to eat, and felt trapped because we started drinks, but she became very argumentative and unpleasant with us. I felt under pressure to accept what had happened for the sake of my family's outing. I've never been spoken to like that in a restaurant before. If that's their front of house management then it's a pity because we've been there a few other times and we know that the food is good when they have the ingredients to make it. Pizzas make up quite a large part of the menu and yet dough, the main ingredient to make them, is not available Saturday afternoon??? A gesture of goodwill would have rescued this dining out experience for us. The waiting staff 4* the food 4* instead of one person throwing her weight around.

Excellent service and excellent good quality food cooked to perfection, thanks all all the staff , highly recommend this place to eat for excellent food , excellent service and lovely clean environment and lovely atmosphere

Pretty good food, served quickly and very generous portions. The only gripe would be my fish and chips were served on a wooden tray, no paper underneath so I was a little worried about bacteria to be honest. However, I’ve survived to tell this tale so it was fine. My husbands sticky toffee pudding was to die for!!

Although things started off a little slow everything after this was positive. We both ordered medium steak which arrived in good time and was very good.

Called in for some lunch today, got seated promptly. Great food as always, attentive staff, lovely desserts and the offer they have running this week is just fabulous. All starters, desserts, cocktails and kids meals only £4.99 all day!

Disappointing meal and atrocious customer service. Took 30 mins for food to arrive (despite not being busy). When meals eventually arrived, one meal option was just ‘OK’ the other meal, which included battered chicken, was seriously overcooked. Even a steak knife would not cut the meat… honestly!!. Chips were cold and when I raised this with the young and inexperienced waitress (who claimed to be a manager), she said she would raise it with the so called chef… Not an apology nor an explanation and no discount for the meal. It honestly was embarrassing. I alway say… vote with your feet. We won’t be back. We could have had better from a takeaway! Good luck!

Greated straight away upon entering, staff very friendly. Food took no time to come out and was not disappointed. The Kentucky burger was unreal. The other meals were good also.. Well priced also. Great food

Went along for a quiet family meal. The staff are very welcoming and very attentive. The menu was very expansive and covered all tastes. The food was absolutely delicious. I had a steak and chips. It was very tasty and cooked to perfection. Would highly recommend.

My stepdaughter loves coming here for the pizzas, she just absolutely loves them lol so we paid a visit last week for an early dinner. I had the sirloin steak which was perfectly cooked. I asked to swap my crispy onions for sauté onions which was no problem. A beautiful meal from start to finish.

Another lovely meal had in The blue bear grill recently with a few friends. Lovely cocktails and gorgeous food as always.

There are about 6 American type diners in this leisure park area. So I plumped for the Blue Bear. I sat on an upper level just left of entrance at window. I only wanted iced tap water to drink. I ordered a large bbq burger meal with chips. Took a reasonable time to arrive. The area I was sitting in was a bit cold.I just drank iced tap water. The meal duly arrived about fifteen minutes later. There were two 4oz steak burgers in a burger bap with all the trimmings. The meat was tasty. Chips were OK. I finished with a black coffee with cream. The staff were very attentive and friendly. It was not too busy for a Monday night. Price was ok. Around £13 for burger meal but they charged me £1.50 for bbq sauce for my chips. Which was very mean and a rip off. Still I would recommend it and will go again.