Black Rooster Dunfermline in Fife

I regularly eat in and do not have a problem with the restaurant. I'm describing my experience of delivery ordered with Just Eat. I placed an order at 5:00pm asking for a delivery time of 6:00pm. I waited until 6:30pm as the time was continually being pushed back. I called your restaurant, and asked about my order. The staff member who was on the phone was pleasant enough and very sorry about the delay. He said that it wouldn't be picked up by a driver for another 45/60 minutes and that I should ask just eat for a refund. I discussed with him that I wanted my food and I didn't want to wait another 45 minutes on top of what I already had. He said I could use another delivery service. I ordered using deliveroo and this came in 30 minutes. At 8:15 ( over 3 hours from ordering) the just eat order arrived at my door. I wasn't eating it as it would've been prepared hours ago and had already had the order delivered by Deliveroo. I've contacted Just eat and they have said that nothing can be done when the order was delivered. I'd suggest if this is a recurring problem you don't have it as an option on your site and only list the ones that deliver on time.

Good food but you have to wait almost an hour for your order and you can hear the staff shouting in the kitchen

Being honest I wouldn't even give it 1 star ,we went here for lunch at 1pm we were served by Abbi we waited almost 1 hour for our food other people came and went we still didn't get served our food all we could hear from kitchen area was shouting loud voices and lots of swearing , at 1.52pm we finally got food which was such a disappointment we left it on table and walked out we won't be back

Food is generally pretty good, although I asked for a water with my meal and they said that the water isn’t drinkable. Makes you a bit concerned about the food hygiene if a restaurant doesn’t have clean running water.

Food ordered, arrived late, items missing, cold, called to resolve, team werent sure if they could make the missing item, get it delivered or generally what day of the week it was. Manager not present at time of call, had to travel to return food and get an answer. Bad service, poor quality of food service and untrained staff, not to mention Just Eat deliverydrivers having 6 drop offs prior to ours, oh dear, complete disaster.

Horrifically slow. Really poor at communicating. Everything else becomes redundant. As it happens, food was distinctly average. Asked to see the manager, but they didn’t bother to come out. Never again

It’s my First visit atmosphere and service was ok but main food was average

Tried double chicken burger meal.Chicken was very dry and burger doesn’t have anything except sauce.Choosen peri fries as side ,fries was good but served without any sauce. Find it a bit pricey aswell for a burger meal.

I would say the price doesn't reflect how poorly the food is presented to you. They serve the chicken directly on the sheet of paper that protects the tray. Quite bland. Didn't leave a good impression. The food is tasty and the members of staff are friendly but they need to improve that one bit. Until then I guess I'll go to Nandos.

This place is not a good place to work so if your looking for a job then do not work here. If you are the new one there, especially if your a teenager all the blame will just be put on you no matter how much you explain the situation. Before I left we had to do something me not knowing we weren't aloud to do it and everyone behind the counter agreeing to it knowing we weren't supposed to do it and I got all the blame for it. Then when I worked 6 hours I only got paid for 4 of them. I tried to take it up with James and he isn't doing anything about it. Do not go here

Dunfermline store. Would give 0 stars if i could. Firstly the girl on the phone was struggling with my order for 8 people (which came to almost £100). Secondly, of the 4 drinks 1 was just carbonated water as the syrup had ran out and 1 had something floating in the cup. Thirdly, 1 of the burgers was missing. Overall, the food was lukewarm, chips were soggy and it was overpriced even with a 50% discount code. Wont be back.

Burgers weren't wrapped properly so they burst open in the bag. The bbq flavour is spicy and we spent over £50 and was unable to eat it. Overall disappointing experience and won't order again.

went there on Friday with my wife .service is very good and people who work there very professional and polite.They accommodated us even though we came late

order chicken burger & spicy chicken burger, chicken wins, jalapeno balls & perl fries. The texture of the first bite was cold because the sauce was cold, which surprised me. How could it be a cold burger? When I took the second bite, the chicken felt warm. Yes, both burgers have the same feeling. The texture of the grilled chicken wings is special. When eaten alone with the sauce, the grilled chicken wings are not much different from the ones sold in the supermarket. The chili balls are just cheese balls, and the fries are just sprinkled with perl powder. Surprised by the taste, McDonald’s French fries are still delicious

Great food, great staff always have good deals on

Great food and friendly service. Aimed older Teens. But a friendly atmosphere. Would go again.

Amazing staff the food is affordable and tasty service was excellent!

So the black rooster was recommended by a friend and it did not disappoint. Food was fresh and tasty and plenty of it. Felt that a plain chicken burger and salad was a little expensive compared to other fast food outlets but was happy with the overall experience. The girl at the counter was very helpful talking me through the ordering options and was in and out within 10mins. Added bonus was a voucher for my next visit that I will definitely be using soon. Keep up the good work guys.

food was great had a hot chicken and rice bowl and also 10 chicken wings both take away one a meal, no ice for drink but not a deal breaker, had to wait on my chips as i think they may have forgot about them but looked like the orders were busy

Went in never got served priority was online orders over a walk in at lunchtime, great for business that, first time there to try, won't be back !!

I didn't like it not recommended

Decent meal, good customer service, wee bit pricey for what we had to eat.

First time there and will definitely be back! Way better the McDonald's or KFC. You have to wait a little longer as the food is cooked fresh but its definitely worth the wait.

Dry. Terrible. Went in the bin. Wouldn’t order again.

For a place that is supposed to be primarily focused on chicken they haven’t seemed to grasp that chicken can be over cooked and yes it does dry out. Their feeble attempts at drowning said chicken in sauce seemed to be some desperate attempt to hide the chicken/ add some hint of flavour but to no avail as the chicken was still as dry and stringy as ever. And then we move onto the “delicious” sides, over cooked fries that were cold on arrival and popcorn chicken that tasted solely of the fryers oil in which they had been cooked but don’t worry these were also covered in sauce so the dish was saved. Bravo

Better than Pepe's just wish their hours/opening times were more reliable. We would go there once a week if we could.

Absolutely fantastic service and the food was amazing, impressed the Mrs and thats an impossible task.

Great place, Im glad we have something like this finally in Dunfermline !!

The extra hot doesn't quite cater to chilli heads but it's hotter than Nandos and the chicken was juicier. Loved it!

Reccomend the spicy chicken burger 🍔

Great food and great service I will definitely go back !!!! Great team !!😊😊😊

Great food this place will keep coming back.

Picked food up and they were missing a drink so then we asked if all the food was in the bag and they promised It was but when we got home there was not enough chips food was cold and not very tasty DONT GO EVEN IF YOUR FIRST TIME WAS GOOD LIKE US

Went back because I heard its under new management, this new team know how to run it excellent service and great quality food . Definitely will be returning thanks 😁

Love black rooster service excellent and food excellent as always 👌👍

Cold chips , congealed rice and dry chicken. Definitely the last time I will order. Soooo dissapointed. If I we’re the owner I would order from Pepe’s and copy how they do chicken and rice.

Good food, reasonable prices - ready at time promised.

Worst peri peri chicken experience of my life. Total waste of money, first time ordered a mixed platter, peri chips were too salty, chicken was not marinated at all and it was tasteless, they tried to cover it by putting a lot of peri peri sauce in the bag but it didn’t make any difference. Chicken wings were like rocks, again they tried to cover it with the sauce hoping that would make them soft.. I wish I could give -ve stars here, would not order again..disgusting.!!

WARNING Was supposed to pick up order at 6 but ended up waiting over half a hour for food lisning to the staff talk about there night out couldn't be any louder bad service and food was disgusting would not eat and here aging

Went for lunch, staff were friendly, place was spotless and has a relaxed atmosphere. Food was quick to come out and was incredible, so so good for how much you pay. Portion size of the fries was awesome, get the peri peri ones. Will be back

Love the food in this place, will keep coming back. Great polite staff and the wings are amazing. Love the peri fries also. Best chicken shop about and I’ve eaten a lot of chicken!

First and last time to Dunfermline branch. 30 min wait for food which wasn't very edible. Chicken very dry. Nando's much better. Spend your money there instead