Big John's Erdington in Birmingham

Best fish and chips in the West Midlands. Probably the best in the United Kingdom

My order arrived quite early, but when I opened the box, I noticed that the salad was missing from the healthy meal deal. I promptly contacted the store via telephone they assured me that they would send me the salad as soon as possible. However, it’s now almost 5:41 p.m., and my food has gone cold while I’ve been waiting for the salads. I’m deeply disappointed with the service from the store, and unfortunately, I’m unable to eat the cold food. To make matters worse, I haven’t received the salads either.

I did not received my order and may not continue in patronising your business because of this reason. I couldn’t track my delivery on the map and no one gave me a call to claim my delivery.

Terrible food, terrible customer service, the "man" swore at me, always making excuses for this sorry place who can't follow simple orders, food is always cold, DO NOT ORDER FROM THESE PEOPLE!!! Food look like it was tampered with on arrival avoid at all costs

Had to wait extra long for our food to come.they kept on sending drivers and cancelling our orders.we ordered 60 minutes ago.until we had to pick it up

My food was cold af the chicken wasn’t even cooked I got the £5 wrap meal deal

The food here was very good and the staff was very polite and friendly i would personally recommend there donner

Was gona order off here,but when I read reviews and seen pictures, didn't bother

Proper professional staff and delicious food i would recommend 100 percent this shop.wow

Fast delivery however the chips were not good quality and lukewarm. I made a request on the order notes which was clearly not read as it was not actioned for the order

Big John’s Erdington in Birmingham offers a wide selection of pizzas, kebabs, and burgers. Many customers highlight the friendly staff, especially praising their politeness and efficiency. The pizza, with a variety of toppings, is often commended for being flavorful and fairly priced. However, experiences can be mixed; while some note the fried chicken is perfectly cooked, others have found it inconsistent. Overall, it’s a popular late-night spot, with freshly made meals served quickly and clean surroundings being a consistent positive point .

Food was stone cold, full of grease and the panini was so spicy i couldnt eat it. Even though it never stated it had any kind of spice on it. Was really disappointed for the price i paid.

food arrive cold chips were soggy and portion size of kebab appalling for price.

The food was cold by the time it had arrived and I’m not entirely sure that it was made fresh however when the food was delivered it still said being prepared on the order status

I ordered and the person serving me was talking to a co-worker and laughing while taking my order and I found hair in my food. never going there again

If I could give 0 stars I would lol the state of the food orderd for the family as kids where over today spent just over £100 and the quality was shocking ofc I'm not gonna expect alot from a takeaway but the standards where so bad unbelievable Very cold food Very dry Messed up alot of the order and didn't give some items food was not edible Luckily I work for trading standards so will be investigating into this and getting health involved too Very Very bad See photos attached

Happy with my order didn’t receive my 4 cookies

food doesn't TASTE FRESH! HAS AN AFTER STALE TASTE.Chips came black,kebab didn't taste fresh either!! no tomatoes or chilli..or rather the usual ingredients!! Pizza Hard..NOT HAPPY WITH THIS TUESDAY ORDER!!!!!! CAN I HAVE REDRESS..TA

Walked in and ordered a pizza but when selecting the toppings I was told there is a limit to 4 topping with extras at 50p each. Please update your signage John, as customers don't know this until the order is payed for, the 4 toppings is inadequate. Staff seemed disinterested and lacklustre when questioned. Shame as I've been coming here since its opening but I probably won't bother again.

Great choice for food and dessert

Great , stopped using just eat as a few problems with delivery, then a friend recommended Big Johns because they have there own delivery staff. no problem found me 3 times now. very pleased

Service of food is excellent an well prepared.

The staff and manager were very polite and friendly and the food was very hot and tasty. Thanks

Very rubbish food no salad on wrap & all chicken pieces were dry. Will not be ordering again. Sometimes it's hard to tell either the the just eat drivers or the cooking staff ruin the food! I really do wonder!

NEARLY £30 FOR 2 FISH AND CHIPS!! THE COD WAS THAT THIN YOU COULD NEARLY SEE THROUGH IT,THE CHIPS WERE OLD AND SHRIVELED UP,ROCJ HARD!! TERRIBLE

Moody staff. Dirty shop needs a good clean or refurbishment. Good quality is dipped from what it used to be and the price does not represent the value this shop used to have

Food was cold and sloppy. Clearly wasn’t fresh atal.

They just put what they want on your pizza in my case nothing

I have tried every single Big Johns branch across Birmingham. The worst one is Erdington one so far. The workers don't have a desire to satisfy customers. Just for your taste buds; order from other branches...

The door knocked and I shouted through the door that I was looking for my keys , I then went through the back door and no delivery was left and there was no one in sight

The kebab had sauces when it was not ordered meaning we have to order something else from somewhere else at it was so late

says no mayo and came with loads food was cold unacceptable didn’t eat it

The best kebab in the United Kingdom. Sausage and chips extremely fresh and outstanding quality 😊

food was Cold and we live quite close to the shop so don't see why....

Their foods always delicious and on point , the staff are always beyond sweet and kind , whether u buying food in the restaurant or delivering on just eat , they'll never disappoint. I'd highly recommend trying the Mix Kebab and Chips

Not the best branch around. Found hair on the chips, missing drink from a meal i ordered (they gave a straw though lol?). Curry sauce was too runny for my liking - other branches have more flavourful, thicker curry sauce. My burger was missing relish (i didn’t ask for this to be removed) Don’t think I will order from here again. Disappointing.

None of my wing platter arrived

The pizza slice and chips are nice and the workers are chill

never had food from here before, was worried when i seen so many negative reviews, but food was ok and very filling & i got a good deal thank you.

Ordered naan kebab. Literally the second a kebab was cut into a long hair was found tangled within inside the meat. Absolutely unacceptable! Will not be using again! And we were regular customers!

At the end of the night it's one of the few places open. You know what you're getting and it's reasonably priced. It is what it is

The cheese was stuck to the box and the box flattened

Sausage was missing from the order, chips were cold. Curry sauce was like water and the meat in the kebabs wasn’t fresh

called to say the food had arrived great service and yummy food

Pizza was overcooked. Meat topping almost burnt

Awful food and bland, raw chips and sauces are like water. Service is very slow. They prefer to serve taxi drivers and load mouth yobs I will never go again. I felt like I was in danger. Needs to be looked into this place.

Didn’t get the kebab ordered with the right salad items, and didn’t receive the drink as part of the meal deal.

All the Food arrived cold, chicken doner wasn't tasty as it normally is

Why doesn't anybody read instructions? I asked for no lettuce,got lettuce ! I ordered burger sauce,and mint sauce on kebabs,didn't get, ordered curry sauce,missing,no salt and vinegar on chips.Such a shame

Food was cold,and forgot to deliver chips 😔

Papa johns is very unprofessional they did not deliver my food and lied and said they did refund me I want a refund for my meal that I never received !

Absolute dog shit , terrible food, found food bits in my food and hairs

Disappointed with the chips today - what went wrong? Burgers were very good.

The kebab meat in the naan was excellent but the chips tasted like they were three weeks old dry and stale.

Love Big John's always quality food and great staff

great value kebab, plenty of meat.

Food over cooked over sauces and over priced... so I have to update this review as it won't let me make a new one.. I visited again after having a taste for good old chicken and chips like back in the day.. only we're here today.. where the staff are very customer service lacking.. personality of a dead fish.. so unenthusiastic... its like they hate they're job to the max.. But anyway let's get down to the food... alot of chips shops are refrying there chips ... so instead of throwing them away or giving extra portions to prevent waste they're are refrying them.. yesss.. believe it it's true .. now you can tell this because the chips appear wrinkly.. over cooked .. dark and tasting horrible and no amount of salt and vinegar will help these dead chips .. now big John's are slightly clever hear.. as tge cook their chips lightly so when refired they don't look it lol.. but they are wrinkly on appearance also they have a weird chewy texture and the ends are so sharp they wreck your gums and almost break your teeth.. the chicken was a joke in portion size had I not walked away from the establishment already I would have taken this back .. chicken breast .. not a full breast may I add.. but half but a quarter size honestly it was a joke.. not freshly cooked like I'd asked because I didn't want the pieces in the cabinet they looked dry.

Pizza was very dry, and tasteless, not enough topping on that. Doner kebab was good.

Don’t usually have problem with food from here but today was awful every item was stone cold , if it wasn’t for children being hungry then I would of sent it back , so had to microwave it , which made the taste not good

I have ordered food from here several times and have never had a problem. The food is rather nice especially their chips and veggie burgers. I also enjoyed the vegetarian pizza. The portion sizes are big here so if ordering chips you might want to share a box. Also there is no free parking near by but it is in most bus routes

kebab was really nice, but the chips were stone cold and dried out and hard.

delicious as always and great driver

i’m not happy, the delivery driver took advantage of having my name and address and decided to add me on social media. this makes me uncomfortable and it’s really not acceptable as i’m 16. and i look young this is not okay and i feel unsafe.

Rubbish food serve the old lamb donner which is been re heated disgusting NEVER RECOMMEND TO ANYONE AND FOOD AND HYGIENE RATING 00000

Disgusting food and unhygienic never recommend to anyone

Delivery was early and the man was very kind and followed the directions perfectly HOWEVER the restaurant DID NOT! I paid £16 for a meal I could NOT eat! The meal was cold and the battered mushrooms were petrified and shrivelled up and freezing cold! I said I only wanted salt as I am ALLERGIC to vinegar and they smothered my meal in vinegar and so I then after I ate a few chips and then smelled the chicken soaking in the vinegar I had to rush for my epipen to shoot myself with it! Disgusting!

My fvt shop , love to visit everyday . Nice staff

missed food out and still no refund just eat sort it out

the pizza looks like someone is sitting on the box

Overpriced and serving is very slow

Sorry won't be ordering again can't moan about the service but the prices are bit high it's cost me £24 for a family's the food was dry and turn up cold 🥶 wasn't worth £24 🤬🤬🤬

This stuff are so rude with uber delivery driver never smile

I don’t know what it is about this place but the food quality seems to be getting worse. The food was cold and disgusting, some items were delivered crushed. I won’t be ordering again.

excellent food as always. thanks guys 🙏🏻

I recently visited Big John in Erdington and placed an order for masala fish with naan bread and salad, along with a soda. I specifically requested a large portion of fish and was informed that the total cost would be £11.98. However, when the masala fish was handed to me, it was much smaller than I had anticipated, only about five or six inches in size. I expressed my dissatisfaction to the staff, stating that I had asked for a large portion, not a normal one. They insisted that they only had one size available, which was not communicated to me at the time of ordering. I was disappointed and felt as though I had been overcharged for the small portion I received. I would have questioned this further, but the staff member mumbled something under their breath that I couldn't understand. In my opinion, if a customer requests a large portion and is given a small one, it is deceptive and the customer should be entitled to a refund.

Really loved Big John’s but since going to here more and more, the staff just doesn’t seem like they’re in a work environment constantly talking whilst customers are waiting to order, food has started to become a mess just all slapped together, cannot fault the woman that works here at all she seems the only one who knows how to do her job properly but the men are just rude and arrogant and when your foods done seem to just enjoy throwing it at you instead of politely passing it.

Food was good and tasty… Irn bru was missing…. No big deal

very late food, smaller than usual portions, no salad on the mixed meat donner kebab. not happy with service. should get refund or extra side

Missing items, refund requested also very late

Food was cold the chips weren’t fresh at all so instead of using the fresh ones you guys wised the old batch and the chickens was not fresh either

food was totally cold . I try to call to erdingtone store ask about delivery as was showing enjoy your food. but definitely wasn't no where near . I had very rude person answering that I have to wait. so really annoying not just food cold but costumer service shocking

Delivery drivers was excellent as for the food first order of fish and chips the fish was spoiled and tasted horrid but the restaurant rectified the order so all was good

Wasn't as good as normal. Chips portions were terrible today.

Food turned up stone cold. Had to heat it through for 20mins and food ultimately turned out soggy and awful. Review more related to delivery than restaurant time. Waste of money. Not happy at all.

Please try there Mix Kebab and Chips , absolute FIRE

Absolute fire , highly recommend there new Fully Loaded Pizza

This is only place i eat at when i visit erdington all the other fast fo outlets seem to look very dirty & unclean inside But this place looks very clean

I was already informed that the food will be delivered late, but the fries are soggy which means it has been sitting for long too before it has been delivered. All my dips are missing. The drink is not cold.

It was nice that I was informed about the delay of delivering my order. I do not get that anywhere else

Ordered for delivery via the Uber eats app. Ordered a 12 inch pizza and a donner burger meal. Uber driver arrived with the order minus the pizza said he'd return to the shop to collect. Call the shop to double check person on the phone said contact Uber its not their responsibility. Having contacted uber settled down for what part of my meal they had delivered only to find my burger full of onion which I didnt ask for ask onion makes me sick so can't even just take it off. So basically paid £26 for some chips and a drink. Shop not interested in complaint and app wouldn't let me register a 2nd complaint about the burger. One regular customer that won't be ordering from them again as your complaints policy is rubbish as well as the customer service.

Cold food no sauces on items when asked no milkshake when ordered replaced with ice cream. AVOID AT ALL COSTS, THE FOOD WAS ABSOLUTELY ATROCIOUS. Chips also tasted mouldy and stale.

Ordered off the app. The order was redirected to this store. We waited 1hr 30mins with no update. They replaced the Milkshake to Ice cream. Missed the sauce on the chips and all the food was cold. Rude customer service when we called to chase up the order and was told we should be grateful they’re sending us food as they could’ve cancelled it. Absolute joke.

POTATO WEDGES O.K. - CHICKEN POOR.

it gave me food positioning and I've let food safety standards know aswell

had wrong order and was not replaced

food barely warm, ice cream the same and not the one that I ordered

Absolutely love the new loaded pizzas , just WOW

Everything was nice and tasty but instructions were not followed, i ordered Lamb doner with no salad but they added salad and other sauces.

My food still has not been delivered & the store won’t answer the phone???

Missing items had to wait a further 30 mins for items to be delivered