Best Western Royal Chase Hotel in North Dorset

We had a very pleasant stay. Food was nice, staff were lovely and the room and dining areas were clean, decor does need updating but was in good repair. Lovely bit of greenery around the hotel and a nice bit to sit outside while eating. It is on the slightly pricier side for dinner but worth it.

We stopped by to use the pool and it was absolutely filthy!!! The floors are covered in dirt and used band aids. Rubbish bins have no proper lids so used wet nappies are lying in the open. Toilets are stinking. Facilities really need a good clean and upgrading.

What a quaint oldie worldly hotel massive bedrooms but only a small telly LOL The staff will really receptive and helpful in every way lovely swimming pool that was never overcrowded My only complaints would be the signage as it took us nearly half an hour on arrival in the evening to work out which was the door to the reception as there was no signage at all. But other than that will definitely be visiting again and looking forward to staying in the haunted room lol thanks for a great stay!

Extremely outdated swimming facilities are filthy and looks like they don't get cleaned very often .front staff are polite but unfortunately they don't sell coffee after 10.30/11until much later in day which is strange practice.

This hotel could do with updating its dated in all areas and must be very difficult for staff to stay on top of making it look reasonable. Walls are made of cardboard and i had to check if there was actual glass in the window and not clingfilm as you can hear other residents and every sing vehicle that drives past. Staff are all friendly and very helpful. It's would be really annoying the restaurant not opening until 18.30 if the food was even half decent. Trust me skip breakfast, go out for dinner else where and don't waste your money! Best western probably not allowing chefs to buy in better ingredients.

Just spent a night here. My room was clean and very spacious, Hunters Chicken in the evening was on point, and it was nice to see salmon and scrambled eggs on breakfast menu. Will come back here next year for work for sure.

I recently visited a swimming pool that left me feeling really frustrated. Even though I was the right age to swim, I was turned away by a staff member about it. It was really disappointing. The pool itself looked great, and I had planned tohave fun. However, the way I was treated by the staff member really ruined the experience. He came off as a prick, lacking any understanding or empathy for guests just wanting to enjoy the facilities. Overall, I can't recommend this pool based on my experience. It’s important for staff to be friendly and accommodating, especially when it comes to guests wanting to use the amenities. I hope they can improve their customer service in the future.

Good place to stay if you're visiting Cheddar gorge, Stourhead, Longleat, etc. Shaftesbury itself is a charming little town with some nice sights and walks. The positives about Best Western are the comfortable rooms and the swimming pool. The staff are a bit cold (except the guy who sometimes sat at the reception) though not rude. Curiously, the restaurant doesn't serve any vegetarian mains for lunch and dinner (we checked twice) and when my wife asked if they can make a vegetarian dish upon request, the receptionist plainly said no, without trying to sound reconciliatory or apologetic. Whilst there's nothing to apologise for designing the menu as purely non-vegetarian, I think in these changing times and trends, Best Western are miscalculating by restricting their menu. Or they simply want to keep a certain type of clientele out. I can't tell.

The carvery was absolutely amazing. Complements to the chef. The staff were very friendly and welcoming and asked if we needed anything. Highly recommend great food great price

Average hotel. We didn't sleep well due to noise after midnight. Only positive point is the location close to the city center.

Excellent for a clean, pleasant place to stay - friendly staff and warm and comfortable

We went for breakfast this morning and sur and Heather really are an asset to the hotel the quality of food was exceptional the service was outstanding well done guys fantastic

This place needs a lot of money spent on it decor is drab Visited for a Sunday lunch carvery and quality of food was cheap and poor, quantity of meat was good but tasteless I am in my early 60s and out of 8 table's apart from a youngish couple I was the youngest to me that says it all on the appeal of this place

POOR CUSTOMER SERVICE. stayed for 2 nights with no hot water in the room i had to boil a kettle so i could wash, when this was reported to hotel staff they were aware and said they were looking in to it but didn't care and were very unfriendly and not willing to change rooms. The swimming pool was closed and families were arriving to use it and going away with very upset children. The hotel is rundown and not particularly clean. would not recommend staying there.

Great stay staff very helpful and polite. Food in restaurant also great

Helpful friendly staff. Beds comfortable. Food great. Only stayed one night. But will use again soon for extended stay.

We stay at this hotel when visiting family and they have always been extremely helpful to my wife who is disabled and me as her carer the staff are first class

Good value carvery on Sundays. Get there early

A short stay at this 3 star hotel. A building heaped in history. It is valued as a venue for business or weddings Many things that unfortunately let this hotel down and I have no understanding why a fund is not set aside to put things right. Example still using out dated pound coins to use in a poor locker system that should have been Updated years ago. Changing rooms small and little privacy Restaraunt furniture outdated poor but good service. Evening menu poor and put together by someone from the 1980's Very helpful reception staff as a positive. I had a pint of cider very cold and service ok but the bar was sticky and was not cleaned properly The room was dated but ok with an en-suite Overall 6/10

A lovely hotel however the rooms could do with renovation as the floor in my room wasn't level. Staff very friendly and the food was delicious

Went for a swim so can’t comment on rooms. We were nothing but polite and were met with a seriously miserable receptionist. Maybe she was having a bad day, maybe she didn’t want us there. We were made to feel the latter of the two. Grumpy receptionists aside, was not very impressed with the cleanliness of the swimming pool. We will now be moving our custom to rivers meet in Gillingham as our money clearly wasn’t wanted here

I'm a local that uses the pool and sauna I go most weeks

Always stay here when I stay in Shaftesbury. Lovely staff, great food. Love the indoor pool and sauna too

Just had coffee with a group. Very welcoming.

Lovely local pool and a delicious sunday roast perfect for family and wonderful staff who we know personally

We could not have chosen anywhere better to hold a large family gathering to celebrate an important birthday. The rooms were excellent, the food splendid and all the staff so friendly and helpful. Nothing was too much trouble and already several members of the family who came, are asking for a repeat get-together next year at the same venue.

The bar and restaurant look a little dated, bedrooms have all you need and were clean and tidy. After a little booking error the manager and receptionist resolved the issue perfectly. All staff were pleasant and super helpful and our eveing meal was excellent, I highly recommend the pork belly bites. Pool was clean safe but the Sauna was not in service. A comfrotable and pleasant overnight stay with my wife and kids.

The Chase is a local hotel for me, they do a great Sunday carvery, I’ve been to a few functions there and the food and service is always excellent. It’s not a stuffy hotel, there is always a good atmosphere, it would be improved though if only they did a real ale in the bar. For guests that stay it is a great location, easy to get to on the A30 and Shaftesbury is a charming town, the home of Gold Hill.

Comfortable hotel with easy access to Shaftesbury