Best Western Royal Chase Hotel in North Dorset

Average hotel. We didn't sleep well due to noise after midnight. Only positive point is the location close to the city center.

Excellent for a clean, pleasant place to stay - friendly staff and warm and comfortable

We went for breakfast this morning and sur and Heather really are an asset to the hotel the quality of food was exceptional the service was outstanding well done guys fantastic

This place needs a lot of money spent on it decor is drab Visited for a Sunday lunch carvery and quality of food was cheap and poor, quantity of meat was good but tasteless I am in my early 60s and out of 8 table's apart from a youngish couple I was the youngest to me that says it all on the appeal of this place

POOR CUSTOMER SERVICE. stayed for 2 nights with no hot water in the room i had to boil a kettle so i could wash, when this was reported to hotel staff they were aware and said they were looking in to it but didn't care and were very unfriendly and not willing to change rooms. The swimming pool was closed and families were arriving to use it and going away with very upset children. The hotel is rundown and not particularly clean. would not recommend staying there.

Great stay staff very helpful and polite. Food in restaurant also great

Helpful friendly staff. Beds comfortable. Food great. Only stayed one night. But will use again soon for extended stay.

We stay at this hotel when visiting family and they have always been extremely helpful to my wife who is disabled and me as her carer the staff are first class

Good value carvery on Sundays. Get there early

A short stay at this 3 star hotel. A building heaped in history. It is valued as a venue for business or weddings Many things that unfortunately let this hotel down and I have no understanding why a fund is not set aside to put things right. Example still using out dated pound coins to use in a poor locker system that should have been Updated years ago. Changing rooms small and little privacy Restaraunt furniture outdated poor but good service. Evening menu poor and put together by someone from the 1980's Very helpful reception staff as a positive. I had a pint of cider very cold and service ok but the bar was sticky and was not cleaned properly The room was dated but ok with an en-suite Overall 6/10

A lovely hotel however the rooms could do with renovation as the floor in my room wasn't level. Staff very friendly and the food was delicious

Went for a swim so can’t comment on rooms. We were nothing but polite and were met with a seriously miserable receptionist. Maybe she was having a bad day, maybe she didn’t want us there. We were made to feel the latter of the two. Grumpy receptionists aside, was not very impressed with the cleanliness of the swimming pool. We will now be moving our custom to rivers meet in Gillingham as our money clearly wasn’t wanted here

I'm a local that uses the pool and sauna I go most weeks

Always stay here when I stay in Shaftesbury. Lovely staff, great food. Love the indoor pool and sauna too

Just had coffee with a group. Very welcoming.

Lovely local pool and a delicious sunday roast perfect for family and wonderful staff who we know personally

The bar and restaurant look a little dated, bedrooms have all you need and were clean and tidy. After a little booking error the manager and receptionist resolved the issue perfectly. All staff were pleasant and super helpful and our eveing meal was excellent, I highly recommend the pork belly bites. Pool was clean safe but the Sauna was not in service. A comfrotable and pleasant overnight stay with my wife and kids.

We could not have chosen anywhere better to hold a large family gathering to celebrate an important birthday. The rooms were excellent, the food splendid and all the staff so friendly and helpful. Nothing was too much trouble and already several members of the family who came, are asking for a repeat get-together next year at the same venue.

The Chase is a local hotel for me, they do a great Sunday carvery, I’ve been to a few functions there and the food and service is always excellent. It’s not a stuffy hotel, there is always a good atmosphere, it would be improved though if only they did a real ale in the bar. For guests that stay it is a great location, easy to get to on the A30 and Shaftesbury is a charming town, the home of Gold Hill.

Comfortable hotel with easy access to Shaftesbury