Best Western Plus Keavil House Hotel in Fife

Very Poor Service, overall a very bad experience. Specially the behaviour of the Receptionist was very rude. Avoid at any cost!!

Lovely hotel, great location 5 minutes away from town. Possibly a fan in the room would be nice as it was roasting hot. Found everytime i went for a drink at the bar that the prices changed for same drinks. Breakfast was an ok selection. Could have been more hot food options. Unexpected loud police chap at door from rather rude chambermaid at 11:15am, even though do not disturb sign was on the handle. She went on to tell us that the checkout was usually 11am which I checked on my email and it stated 1pm. Therefore made us feel uncomfortable so we just packed and left early. Overall decent stay.

Wonderful location, in the middle of the countryside but just 20 minutes away from Edinburgh. The park around the hotel is amazing, but the best part is the overall atmosphere. Elegant, confortable, but, at the same time, it's like being at home. A special mention for the staff, lovely and ready to help. If you are lucky, you can have also a photo from Josè, who constantly denies about but...I'm pretty sure...he is GUSTAVO from Breaking Bad :)

My room had no blind/curtains or any way to cover the window. I only found this out, predictably, at night. Credit to the team where it’s due, they did try and fix the problem, but they had no alternative fix. I had to stay at the Holiday Inn as a result at a higher cost to me and the room there was much more comfortable (and had curtains!!) The rest of the building was feeling very tired as well so truthfully, I wouldn’t bother. 2 stars simply because the staff were mostly friendly and helpful, but the issue should not have been there in the first place.

We stayed here many time, but from the reception never has warm welcome. We stayed here because is next to my husband childhood golf course. We traveled once awhile for him to play golf with his childhood friends. Last night we checked in quite late passed 21.00 pm, simply asked if possible to have late check out instead of 11 am. The reception asked what time we are looking at, and we asked nicely if it’s ok until 12 pm. She took awhile and said it will be ok. Next thing she said she will charge for £20 for extra 1 hour! Just never experience this ever in our life with the very unpleasant hospitality from hotel staff. On top of that she put us into a room that we had to walk into the farthest one possible she can find.

The public rooms are excellent well decorated and fit with building. Bedrooms awful dirty old and you cannot shut doors quietly

Shoshanna on reception was very friendly and welcoming, as was her colleague in back office. First section of upstairs corridor has a musty/damp smell. Executive room was a good size and bed was comfortable, kettle, iron & ironing board, toiletries supplied. Used the "eco" option card for room cleaning which means room gets a "light service" however, it transpired no service at all was given and tea/coffee tray items werent restocked. Hotel seems popular with elderly coach tours, staff were attentive and focus more on these groups so individual service to other guests may lack. All staff appeared pleasant though sadly that's not the same as competent/efficient. Ate dinner in restaurant on first night and found food to be very disappointing, burger was rubbery and burnt tasting! The young waitress was lovely though. Put me off eating evening meal in restaurant after that and having spoken to some locals in health club I wasnt alone in feeling there was significant room for improvement needed here. Breakfast was fine, all options as you'd expect to find in a hotel like this and, again, the waitress on the breakfast "desk" had such a beautiful welcoming smile. Used the health club and pool around 5pm which seemed a much quieter time as the pool can be full of kids on weekend days - NOTE this is in a separate building across the path and not connected to hotel building itself. Not much to do in walking distance but visited Charlestown and Limekilns which are pretty and interesting areas. Not a terrible hotel, the restaurant decor is modern and fresh, depends on what you pay for your stay as to whether it could be considered value for money in area. Low 3 overall from me.

The staff make you feel so welcome

Recently at a wake. Nobody on reception, nobody to direct people to room wake was being held. One lager on tap the other not availabe. Quicky ran out only leaving IPA. Very poorly trained young staff. Bar also little stock of bottled beers. One staff member with hardly any teeth bringing buffet. Not great advert for hotel. Tea, cofee was help yourself, never saw anyone serving it. If it was a school report teacher would have put "Could do better"

Really comfy beds. Friendly staff. The bathroom could do with an update but this is reflected in the price. Beautiful seroundings Really enjoyed my stay.

Had a wonderful massage from Elaine. Im a massage therapist, so My standard is very hight. 10/10 Do yourself a favour and get booked in. I had a facial & massage combo

We enjoyed our overnight stay at the hotel. We booked direct with the hotel and got a better Dbb deal. The room was a bit dated but as we got a free upgrade this did not bother us . The bed was very comfy. Pool facilities were great, also jacuzzi, steam room, sauna and a large gym. Dinner and breakfast were very good although it was very quiet as not many guests were in for meals.

Had food tonight here and it was terrible, burger was dry and overcooked. Order a medium steak that was undercooked. Didn't touch the burger, steak half eaten and paid £40 for my troubles. It's ruined the whole night. Would not recommend. If a plate hasn't been touched should be obvious there's an issue and shouldn't be paying for a chef to serve up that disgrace. Shame on the kitchen staff let's the whole place down.

What a pleasure to stay here. Everything about it was amazing. From the rooms, to the leisure centre it was 6 stars. Can't wait to return!

Great experience from start to finish. Staff went above and beyond. B

Our room wasn't ready when we got there but we got a nice upgrade

Worse Best Western Hotel I have stayed in. The hotel is run down and needs a refurbishment. The linen is poor and the pillows and quilts are so old then need to be replaced. The breakfast is poor with low quality ingredients.

Very friendly and accommodating staff, nice pool and spa, nothing us too much bother. Rooms are a but dated but clean and comfortable.

The restaurant/ kitchen staff deserve a special mention for going above and beyond.

There is still only 1 ev charger, would be nice to see a few more by now. The rooms are large and comfortable but the TV signal struggles to find a signal in rainy weather. Service was good especially in the restaurant but the food was hit and miss with some excellent dishes and some that tasted like they'd been dug out from the back of the freezer. The spa next door really made all the difference, couldn't fault that 😄.

Too hot in the bedroom and even hotter in the bathroom. Great bathtub. No elevators

Super friendly staff. Hannah, who checked us in, was super helpful. Basic room, however, very clean. Bed was comfortable. Tea/coffee. Bath and shower. Food was to a high standard. The breakfast in particular was so good. Buffet style which was great! Great leisure facilities with lovely staff. Jacuzzi, sauna, pool and gym. We will definitely be back! Thank you to all.

Nice hotel a couple of miles outside Dunfermline, the service was good but I think they were short staffed. We didn't have dinner in the hotel but breakfast was very good though a bit chaotic, again I think this was due to short staffed. The leisure centre was very nice and comfortable with a decent pool. Would be happy to return if visiting Dunfermline again.

Overall a pleasant overnight stay, the room was spotlessly clean, comfortable and warm. Bar lacked atmosphere but as we were the only residents using it at the time, not surprised. Breakfast was very good but a little chaotic, though I think it was because of low staffing, that said it was still February so not a busy time of the year. Overall quite happy with our stay, my wife enjoyed the pool and spa club.

Really enjoyed my stay here. Really good service which I can't fault for this level of hotel. Room could do with a bit of modernising but with a period property that's to be expected. Didn't use the gym or pool but they are available for use. Will return here again next time I an in the area.

We are a family from Ukraine and we were given temporary residence there Everything is very wonderful and the service is top notch. Thank you very much for your kindness 🇺🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿🤝💪

Excellent place to visit. Will always go back there!!