Best Western Greater London Hotel in Redbridge

I recently stayed at the newly renovated hotel and I must say, the transformation is outstanding! The design is now incredibly stylish and minimalistic, creating a calm and modern atmosphere without sacrificing comfort. Every detail has been thoughtfully considered, making it easy to enjoy both elegance and functionality. Despite the sleek design, all essential needs are met perfectly — from cozy rooms to well-equipped facilities. What truly sets this place apart is the exceptional staff. Special thanks to Jamseeth, helped me with everything during the stay. His attentiveness, care and sense of humour made a huge difference and really highlighted the hotel’s commitment to excellence. I wholeheartedly recommend this hotel for anyone seeking a sophisticated yet welcoming experience. A perfect 10/10!

Absolutely the ‘Best’ hotel stay. After years of Hilton and IHG membership stays I am now switching to Best Western as my go to hotel stay. The hotel is excellently position just 20 minutes from central London. Fantastic value for money in London. Professional friendly and helpful staff compliment the stay in a clean and comfortable environment.

Sooo... this hotel? A dream. I don't even know where to begin. The bed? Sleeping on a cloud. Breakfast? Hallelujah. And I usually hate getting up early, but I woke up willingly for these eggs. The staff? Simply worth their weight in gold. Especially Artem – this guy is amazing. He helped us plan our London tour every single day. We saw everything, did everything, even found snacks – all because of him. Give the man a cape or a medal, or both?! Anyway: 10 out of 10, I'll definitely be back. Don't think about it, just book. Really.

Everything is fantastic about this hotel. Location,rooms and staff. Enjoyed stay here for 3 days. It's on the main street. Many indian restaurants very nearby.front desk staff is very helpful.

had a terrible stay here. The room was tiny, outdated, and smelled musty. The noise from the street was constant, making it impossible to sleep. Staff seemed uninterested in helping with anything.disguting ...

Really loved the location as the tube was minutes away and there were tons of food options to choose from. The Tesco, pharmacy and chocolatier were steps away ❤️. The staff were really nice and our room was upgraded from two singles to a two doubles family room. The room was a new construction and was really clean. I did find a random towel atop the wardrobe that must have been missed from the last guests. The room was suitable for two, but small and cozy. It would be really tight for four people. The bathroom was really small too, fyi. There’s no fridge, no in room phone and only one key provided for room access. This is for information purposes only as we got a great room rate, the staff was fantastic, the room was clean and the location was great!

From the moment I checked in, I knew I was in for a special experience. Highly recommend.

Everything from the beautiful decor to the top-notch amenities exceeded my expectations. The atmosphere was warm and inviting, making the stay truly enjoyable. The breakfast was absolutely amazing—fresh, delicious, and with plenty of variety to choose from.

I would like to sincerely thank the entire hotel team for a wonderful stay! I would like to express my special gratitude to Yana, Artem, Natalia and Olga - these employees made my visit truly comfortable and enjoyable. Their friendliness, professionalism and willingness to help in any situation deserve the highest praise.

The breakfast buffet was amazing, and the rooms were incredibly comfortable.

From the moment we arrived, we felt at home. The service was excellent, and the room was lovely—clean, spacious, and comfortable. The staff went above and beyond to ensure we had everything we needed. It was a truly relaxing and enjoyable stay. We would definitely return!

Great stay, enjoyed the hotel, their breakfast, their rooms, the attention to detail in the hotel. And the area too! We loved the diverse cuisine around Ilford, and can't wait to go back. Artem was exceptionally helpful, offering us tips on food, where to go and what to visit. Valentine Park nearby is beautiful and has a nice monument to see.

Amazing Experience in Best Western! The breakfast was really tasty and Artem, Awais, Gonzalo were very kind and helpful to me and my family! The espresso macchiato was delicious!

At first, I was skeptical, but the staff—especially Yana and Olga—quickly put my doubts to rest with their outstanding service and attention to detail. The room was beautiful and very comfortable. The breakfast was excellent value for money. I’ll definitely be returning next time!

I recently stayed at the Best Western Greater London Hotel, and overall, it was a pleasant and convenient experience for a short city break. Location: The hotel is well-located in Ilford, within walking distance from the Ilford train station, which provides easy access to central London. There are plenty of shops, restaurants, and cafes nearby, making it a convenient spot for travelers who want amenities close by. Room Quality: The rooms are modest in size but clean and well-kept. The decor is a mix of classic and contemporary, and while not ultra-modern, the room provided everything necessary for a comfortable stay—TV, kettle, a decent bed, and a private bathroom. However, depending on the room's position, you might hear some street noise, so consider requesting a quieter room if you're a light sleeper. Cleanliness: Cleanliness was clearly a priority at this hotel. The housekeeping staff did a great job maintaining the room during our stay. Service: The staff was polite and helpful throughout the visit. Reception was accommodating and quick to answer any questions. Check-in and check-out were smooth. Breakfast: Breakfast was served in the hotel’s elegant dining area with a traditional English tea-room vibe. The options were basic but satisfying, including hot items and continental choices. It’s a decent way to start the day, though not exceptional. Value for Money: For a hotel just outside central London, it offers good value for money. It's an affordable option if you're looking to explore London on a budget without compromising on comfort and accessibility. Final Verdict: The Best Western Greater London Hotel is a solid choice for budget-conscious travelers who want convenient access to London without paying city-center prices. It’s clean, comfortable, and well-located, though not particularly luxurious. Ideal for solo travelers, couples, or business trips that don’t require extensive hotel amenities. Rating: 5/5

Absolutely loved our stay here! Great location and beautiful decor.

The hotel was absolutely beautiful; it felt like an oasis away from the hustle and bustle.

We were completely satisfied! The hotel met all our expectations - beautiful surroundings, clean rooms and great service. But I would like to single out Natalia in particular, who was wonderful throughout our stay. She willingly advised us on everything and arranged anything we needed immediately with a smile. Thanks to her, we enjoyed our stay without a single stress. We will definitely be happy to come back here!

I had a very bad experience with the receptionist. Enfield Council placed me and my family in this hotel for over two months. On the day before we were moving out of the hotel, they locked us out of our rooms and demanded us to leave at that moment. We had proof showing that we were supposed to leave the next day, however they kicked us out. They did not allow me do get my medication out of my room as I am a Diabetic. She risked my life if I did not have my medication. We had all our stuff there, and even our documents and all our kids items. I think her name was Olga. She was so rude to us. This is not proper customer service, especially with the way she treated us.

A little far from the center but there is everything, train, shops, shopping center, bus

I loved everything about this hotel—from the chic decor to the incredible service.

Thank you to the staff for the warm welcome. Very much enjoyed. Comfort and cleanliness. We will come back to you again!

Kiss the hand Ladies from the Republic of Moldova! "We are all one water and one earth" Kiss the hand for the table, Enfield Council!

Cosy and clean place. Receptionist was very professional: helped me with reservation and made me delicious coffee.

Perfect for a weekend getaway. The service was impeccable, and the rooms were beautiful.

A good hotel, with high hygiene. Excellent hospitality and nice breakfast. Enjoyable stay, have elevator and good room

I recently had the pleasure of staying at this charming hotel, and I couldn't be more impressed. From the moment I checked in, I felt right at home. The staff were incredibly friendly and helpful, making the whole experience seamless and enjoyable. One of the standout features of this hotel is the absolutely lovely coffee shop inside. It has such a cozy, inviting atmosphere that I found myself visiting multiple times throughout my stay. The coffee is fantastic—rich, smooth, and brewed to perfection. Whether you're looking for a quiet spot to read, a place to get some work done, or simply a place to relax with a hot cup of coffee, this coffee shop is the ideal spot.

Customer service for the hotel is very bad

I had a fantastic stay at this hotel, and I must say, the coffee shop was an absolute highlight. From the moment I stepped into the cozy, inviting space, I was greeted by the delightful aroma of freshly brewed coffee. The staff was incredibly friendly and made the experience even better by offering a variety of delicious options, from rich espresso to smooth lattes and pastries. It's the perfect spot to relax after a long day, with comfortable seating and a warm, welcoming atmosphere. The coffee was top-notch, and it was clear that great care went into each cup. I highly recommend this hotel not only for its excellent accommodations but also for its fantastic coffee shop that truly adds a special touch to the stay.

We held a function at Best Western and were met with exceptional service. From Stephan the manager responding quickly to our questions and needs to Natalia on the day who was super friendly and helpful. We will definitely be holding future events at Best Western Greater London and will recommend to others. Excellent services and customer service. Thank you!

Wonderful experience! The room was spacious and the breakfast was great. Lovely Kunna Coffee staff did not disappoint.

Great hotel next to Ilford station.

Fantastic stay! The staff was incredibly friendly and helpful. Highly recommend!

Lovely staff who are extremely helpful and friendly.

100% recommended - best customer service staff very helpful girl in the coffee shop 10/10 cute

Not currently open to the public for overnight accommodation, but function rooms and staff are great

The four of us stayed here in a double room in October 2022. Very small but okay. Breakfast was okay too. We were only here to sleep and spent the rest of the day watching LONDON.

This Hotel have a very nice staff, and you feel you are very welcome, from the time you went into the hotel. The breakfast was very good and was serve with a smiling and friendly staff. The hotel is located near by the rail station, so it’s very easy to come around from this hotel. So, my wife and I gladly recommend this hotel.

The hotel is lovely, very clean and close to the city. The receptionist was professional and very knowelegeable. Recommend to everyone

Just popped in for a quick coffee and the service from Natalia was exceptional. She was by herself running around for all the customers but her big smile was on her face constantly. Will recommend this place to all my friends and family.

Very clean hotel, great stop over easy to get to tube station, but the staff were amazing so friendly and polite and so helpful, pleasure to stay there even the nite porter always had a smile no matter what time you came in , would stay again definitely 👍

The room was functional. TV, heating, electric kettle (with daily supply of tea/coffee things), 1 double and 1 single bed, reading table, and 2 chairs. Floor was carpeted. The bathroom was good. The free WiFi worked every time, used it for several online meetings, and was well satisfied. The breakfast that came with the room was a bit monotonous but had variety on weekends. Property was clean, and staff were courteous and polite. Though the hotel is bang on the high street (train station just a few meters away and good bus services), the noise didn't get in, and I enjoyed the quietness. Overall, it was quite a pleasant stay, and I'd do it again and again😊

Wir wurden mitten in der Nacht zu Fuß zu einem anderen, absolut minderwertigen und ekelhaften Hotel in einer sehr schlechten Gegend geführt. Die Ausstattung war wie aus dem vorigen Jahrhundert, das Schlafen auf den höchst ekelhaft mit Flecken durchsetzt bezogenen Betten war nahezu unmöglich. Die Bäder waren absolut unhygienisch. Alle Handtücher waren verschmutzt von Haaren und Flecken. Man hat uns eine horrende Zahlung leisten lassen, wohl wissend, dass es gar keine Zimmer gibt. Schlussendlich hat das Best Western Greater London nur sehr wenige einzelne Zimmer und alle anderen Zimmer werden überbucht, somit müssen die Gäste inkaufnehnen, in ein absolut minderwertiges Ersatzhotel überführt zu werden. Auch die Gegend ist alles andere als gut und ungefährlich. Wer in London Urlaub machen möchte, sollte das Geld lieber besser in eine hochwertige Unterkunft investieren . Update: Best Western denied any refund for the second night, where we left the and moved to another hotel. Best Western only offered a voucher for the same hotel, which is far away from a customer friendly solution. In fact they sold us rooms, which weren‘t available and denied any refund for the missing rooms. Instead they moved us and other tourist from their 3 stars hotel to a cheap and disgusting zero star hotel. In Germany and many other countries this is clearly a fraud, which is a case for prosecution.

Achtung! Höchst fragwürdiger Umgang mit Hotelbesuchern. Wir waren in einer Gruppe von 5 Leuten unterwegs und haben 2 Zimmer gebucht. Auf der offiziellen Homepage steht "vorübergehend geschlossen". Daraufhin habe ich 1 Woche vor Reiseantritt angerufen um zu erfragen, ob alles ok ist - dies wurde telefonisch bestätigt. Es wurde nichts von eventuellen Problemen erwähnt. Als wir mitten in der Nacht (durch Flugverspätung und Bahnausfall) ankamen, wurde die Tür des Best Western Greater London Hotel für uns geöffnet. Voller Erleichtung, dass alles klappt, wurden wir "eingecheckt" - also persönliche Daten angeben, Hotelzimmer zahlen und Kaution hinterlegen. Direkt NACH der Zahlung wurde uns mitgeteilt, dass wir nicht in diesem Hotel schlafen sondern in einem anderen "gleichwertigen Hotel" (Britainn Inn) untergebracht werden. Der Grund: unsere beiden Zimmer seien angeblich wegen eines Wasserschadens nicht verfügbar. Dies wurde bis zur erledigten Zahlung verschwiegen - Unglaublich! Das Taxi, welches uns zum neuen Hotel bringen sollte, kam nicht. Daher sind wir mitten in der Nacht (ca. 2.30 Uhr morgens!) den Weg zum neuen Hotel alleine gelaufen. Das "gleichwertige" Hotel? Eine absolute Frechheit! Dreckige Handtücher und Betten - wobei man das gar nicht Betten nennen darf. Man liegt gefühlt auf keiner Matratze, sondern direkt auf den Federn - an schlafen ist hier nicht zu denken. Die Bäder verunreinigt, verschimmelt - eine absolute Zumutung! Aus diesem Grund haben wir den Aufenthalt (gebucht waren 2 Nächte) abgebrochen und haben nach der ersten "Nacht" ausgecheckt - sehr zur Verwunderung der Rezeption. Wir haben die Sachlage geschildert, aber niemand konnte (oder wollte?) uns helfen - es geht alles nur via E-Mail an eine allgemeine "Info@..." Adresse. Nach mehrmaligen Anschreiben gab es dann tatsächlich eine Rückmeldung vom Hotelmanagement. Die angebotene "Wiedergutmachung" beinhaltet einen Preisnachlass auf eine Neubuchung des Hotels - absolut unpraktikabel und auch nicht Kundenfreundlich. Denn in diesem Hotel werde ich definitiv nie wieder buchen. Ich teile Ihnen hier lediglich meine Erfahrung mit und möchte Sie vor "negativen" Überraschungen schützen. Denn es entstand bei uns allen den Eindruck, dass hier durchaus systematisch gehandelt wird.