Bento Japanese Streetfood & Izakaya in Leeds

Went in for the first and last time! service and staff attitude was appaling and this is an under statement! I regretted every minute spent in there. After searching for an advertised menu for some minutes I went to the counter to ask for help as I couldn't find it. I was directed to ask one of the staff members. I had to call this person twice and wait till he felt like responding, he then told me how to find it but still couldn't so I sent my child to go call him because I didn't want to loose my position in the queue. I waited for 10 minutes before he turned up after emptying and replacing all 7 bins in the restaurant. Bear in mind there were a total of 12 or 15 people in the store including us and at least 7 staff members! I made a mistake with my order and they refused to amend this for me and when asked for the manager he simply said I should place a new order. Which I did and spent £65 instead of the initial £32. First order came with 10 drumsticks out of 14 pieces which I asked to amend to a more balanced option because my kids are not fans of them. My order came back as shown in the photo. Half bucket was thorn apart and the rest was replaced with the smallest pieces of chicken! That photo is of a 14 pieces bucket! Second order was a table service, we sat there to be ignored and then as they kept calling a number i checked my receipt , went to collect and made them aware it was a table service. Manager's excuse was 'yeah but when we're busy we call out' and i repeat at this point we were like 12 customers of which 1 waiting, a delivery driver and 7 staff members! Order came with 4 pieces missing and had to go back again. At this point I was the topic of the kitchen and entire restaurant as the staff will ignore me everytime i approached the counter and will wait for the manager to come out. Worst experience ever! The manager needs to be sacked! And the staff because the aura in there is who feels like the own the place and can do what they want because they're entitled!

Constantly raw chips and food. I can accept a one off but constant now. Won't be back I think

The best food in the entire world you must co me to this place best food best delivery and deserts

Today, I had a rather odd experience during my visit. I went with my family and placed an order for two food items. The staff member at the counter asked me to wait there, mentioning it was quiet and the food would be ready shortly. Instead of handing the food to me, he went upstairs where my wife had already gone and delivered one of the items directly to her. When he returned, I asked about the order, and he said he had already given one item to my wife. I found this confusing, especially since he had asked me to wait downstairs but then followed my wife upstairs to deliver the food. Shortly after, my wife called to ask why I hadn’t come upstairs, as the food was already on the table. A few minutes later, he handed me the second item. I asked for the other order he said I already handed it upstairs. I was surprised, as I had no idea it had been brought up and had been waiting downstairs the whole time. Adding to the discomfort, there were numerous flies upstairs, which made the overall dining experience less enjoyable.