Bengal Spices in Crawley

The food was really hot, very good quality and good portion sizes. Very good value for money. Will definitely order from them again

Everything was good but had an item missing which ruined the dinner.

Super tasty but arrived barely warm.

We ordered a mix grill which was definitely not the case, small portions and definitely needs improvement. The kebabs smelled a little strange so didn't eat them?? The mushroom rice was nice and chicken korma, but a little disappointed with the flavor of the lamb bhuna.

Forgot part of my order again, has happened a number of times now, will be looking for a new place to order from

Great tasting Korma and excellent bombay aloo

Amazing food as always... yummy

food was luke warm again. Will go elsewhere if happens again.

First and only time il use them, Order didn’t even show up, thought I’d treat my children as Father’s Day is a hard day for them and this topped it off, I now have 2 hungry children and no dinner!! Absolute joke

Food was over an hour late, called 43 times with no answer. Had to go to the store to find out where my order was. Someone rang the driver who then lied it had been delivered. Once it did arrive it was cold. By far the worst experience I’ve ever had which is a shame cause Bengal was a go. This experience has ruined it forever.

Items were missing from the set meal for two. No onion salad or mint sauce which we had last time and although the order was on time it was all stone cold!! Unfortunately we were so hungry we ate it as fast as we could! We don’t normally experience a bad meal from here but we did this time which has put us off spending our “treat” money here again!

My order of 2 portions of bhindi Bajhi was incorrectly prepared. There was no sauce or onions or tomatoes. I’ve had this meal many times before, so I know how it should be prepared

Awful from customer service to the meal - whole "experience is dreadful" Had to order 3 times (yet it was still wrong) No draught beer only bottles ( which where warm) then offered ice to put in it to be cold! Lamb curry I wouldn't even feed to my dog it was so dry and chewy Bombay potatoes where stone cold Butter chicken looked more like a carbonara with the odd bit of chicken tikka chucked in for good measure ( yes the red tikka in a white creamy sauce didn't mix well) 🤢 Bhajis where soaked in oil I could open a refinery. Staff members had no care or compassion and generally rude. Do not visit this restaurant- used to be so good but not now - tesco microwave meal would have been more satisfying!

This place is so hit and miss. This week we ordered at 7pm. Delivery time 8-8:25. Had to chase the order at 8:45 to be told it will arrive in 10 mins. I cancelled the order when it didn’t arrive and it turned up 10 mins later. Food was lukewarm, had to be reheated. £4 credit to my account.

Most of the food was cold unfortunately

They was I dish missing and they sorted it out straight away when I called them

I have never elected the pickup option … I selected the delivery and it was never delivered

No mint sauce or salad with any starter or my tandoori chicken main Delivery was also late Disappointed

40 mins late, food was only luke warm. Green chicken curry was tasteless, plenty of chicken but low on flavour. Chicken Biryani was nice.

Food was late, cold and incorrect. Restaurant then wouldn’t answer the phone when trying to call. Very disappointing.

Always have amazing experience with Bengal, food is great, speed and service is amazing.

Overcooked shrivelled chewy prawns which made the main inedible and keema naan with hardly any keema. Really disappointed, normally the food is spot on.

What can I say the best by far in my opinion

Food was late by 30 mins and cold,had to microwave it which makes it taste even worse than it was,it was meant to be spicy which it wasn't at all and just packed out with onions and hardly any meat....total waste of money...won't use again.

Always delicious! Won’t change my choice for delivery. Always early delivery xx

nice but had better previously.

Food was a couple minutes early with fantastic service. A+++, Meal was also a delight. Super highly recommended.

I ORDERED A CURRY AND RICE FOR DINNER TAKEAWAY, WAITING TIME WAS 45 MINUTES FOR MY ORDER TO ARRIVE, AFTER 1 HR20 MINUTES I CALLED THEM TO ASK WHY MY ORDER WAS LATE BY 45 MINUTES ONLY TO BE TOLD MY FOOD HADNT EVEN BEEN MADE, THE FOOD ARRIVED AND WHEN IT DID AFTER ANOTHER 25 MINUTES, I WAS GIVEN THE WRONG RICE WITH MY MEAL 2X OVER (SEPERATE DELIVERIES, AFTER THAT A TOTAL OF JUST OVER 2 HOURS SINCE THE ORDER, MY FOOD HAD GONE COLD. I DONT RECCOMEND DELIVERY OR BE CAUTIOUS. NOT ORDERERING AGAIN.

Food turned up 15 minutes late and was cold. Disappointed as food is normally on time and hot.Tried contacting the restaurant but no answer

Spent over 15 minutes on the phone to the delivery driver directing to the delivery address as he couldn’t find it. Ended up having to go out and find him. Delivery address was pinned on the app and the address is recognisable on SatNavs. The food was then all cold.

Excellent meal as usual and arrived very quickly

food was good quality, chapattis excellent but knocked a star off as we didn't get the onion salad we ordered. service late we ordered earlier so restaurant had plenty of time to plan delivery.

zero flavour in the meat, sauces were just oil with no flavour. portion sizes for rice and sides are a joke

Ordered this meal Tuesday and it was the best meal I've had in a long long time, ordered the same meal tonight (Saturday) and it was completely different,awful...don't understand, different chef maybe or just rushed...won't order at weekends again,maybe weekdays either to be honest,more expensive than most and won't risk it...shame.

Really good curry - will definitely be back. Only disappointment was that we ordered mint sauce and didn’t get it, which we were gutted about!

Food was plenty, hot and very tasty and delivered super fast thanks to

Food fantastic, best Indian restaurant

Amazing food, as always. Quick delivery and super friendly service. Highly recommend

Another excellent meal and a very speedy delivery too. Many thanks

Another outstanding meal. Service is friendly and attentive, and food is absolutely delicious. We are spoilt for choice with good curry restaurants in Crawley, but every meal we have at Bengal spices always stands out

Another excellent meal delivered hot and on time

If I could award a nil score, I would. We had a girls night at my house comprising of my 2 daughters and granddaughter. We ordered a delivery at 7.30pm to the tune of £98 which finally arrived past 9pm. Well, what can I say! It was completely mush. There were no chunks of chicken in the chicken jalfrezi but sliced chicken instead. Sauce in the butter chicken was very watery. Meat samosa’s were white and the chicken pakoras were like suet dumplings. And above all, it was COLD. We ended up by putting it in the microwave once plated up. It was so disappointing. We had the girls night planned for many weeks and the curry was a complete let down. We contacted bengal spices who said that they would refund 50%. However, we are still waiting. As a family, we have ordered from Bengal spices regularly and it did come in our top 3 of Indians in Crawley. We were so disappointed that were will not be going anywhere near this establishment in the future and urge others to stay away.

The peshwari naan did not get delivered and the one of the dishes was spilt all over the delivery bag.

The order was over 1 hour later than the delivery time. We had lamb Balti and the lamb was so tough we couldn’t eat it.. all in all very disappointing

Myself and my partner sat down and ordered drinks and poppadoms whilst looking at menu, during this time a other table was making a complaint which the waiter seems uninterested in. Our poppadoms and chutneys came, the poppadoms were overcooked. We then found two hairs in our chutneys!!! The waiter came over to ask of we were ready to order, to which we said we would like the bill and e placed we had found hair in the chutneys and showed him. The waiter couldn't care less about our complaint and didn't even acknowledge what we had said. No apology nothing! Will never set foot in this restaurant again!

Really quick delivery, nice hot food good portion size.

Food great, just a little niggle with the onion bhajis, bit over cooked, other it was great

Cold on arrival as took nearly 2 hours to arrive.

Hot, tasty food. Always reliable. Will be ordering again soon.

Another lovely meal and a bargain on a Tuesday too.

The food arrived five minutes early, driver was courteous and polite. Food was nice good portions.

Forgot my nann bread and took a long time to bring it back

Yet again a lovely takeaway. Thank you. 😊

I'm not sure if it's because we had a loyalty card discount bit this time its been very bad:tikka mañana was some shredded chicken bits swimming in a very sweet sauce. I'm still looking for a piece of chicken. Prawn balti was also very small prawns.

Curry had leaked all in the bag so half of it was not edible. Onion bhaji oil had gone all over the food too

Unfortunately the biryani wasn’t edible - it was far too spicy. We’ve ordered regularly from here and is usually good however not this time

Best Indian food in Crawley. Surpassed others by a mile. 8/10. Bhajis and samsosas could’ve been more flavourful, nonetheless, still top quality.

On the website it says enjoy food have waited ages for it called the restaurant it’s near but has been out for delivery for 35 minutes

Apart from some of the order being only warm, not hot, this being the second time that I've complained about the temperature of the food, the lamb in my Pasanda was ridiculously tough and absolutely inedible. We won't be ordering from them again

Absolutely delicious food AND a bargain! My new favourite for Crawley

Best curry I’ve had in a while !

A friend & I have been getting takeaways from this restaurant for many years and always recommended the food to friends. The past three times however we have found the quality of the food has really gone downhill. On the most recent order we added a note to the online order requesting as part of the order a mild and a medium-mild curry. So, table laid & excitement building for our first takeaway together in a while. What a disappointment!! The once amazing samosas & onion bhajis were mediocre, the mild curry was very spicy, the lamb curry was poor (once tender lamb chunks are now replaced with small bitesize chewy/fatty slices) & the raita dip had just a few little bits of cucumber popped in the set yogurt (?) for good measure. Really not great & neither of us will be hurrying for another meal from there.

Whilst it was great to receive the order early, my side was incorrect. I order 1 x Onion and 1 x Onion Salad. Instead, one of them was a cold yoghurt based onion side dish. I would prefer that Bengal Spice take a little more time to ensure accuracy of the order.

The korma was like Tilgate lake and the naan hard as nails

Food was hot and delicious and arrived on time.

Reliable and professional staff. Great food and consistently hot when delivered. Definitely one of our favorite restaurants. Thank you.

Butter chicken had too much coconut taste. Biriyani didn’t taste nice and all food was cold. Threw most of it away!

Another lovely meal from Bengal Spice this evening.

Having ordered from Bengal Spices for many years and eaten within the restaurant this was a very disappointing experience. The food was warm at best, looked like it was overcooked and reheated, bland in colour and flavour. I even emailed the restaurant to ask for their response before posting this review but they chose not to reply. Regretfully I won’t be ordering from them again. Sadly after 20 years they have lost my custom.

Brilliant food, onion bhajis aren't dry as most from others are. Peshwari naan is 10/10. Delivered within 30-45 minutes. Will be ordered again. Thank you to the restaurant.

I just found the best tasting dansak I’ve had so far I’d definitely order again

Brilliant food, taste exceptional. Delivered hot and pleasant driver. Will order again 100%

Very tasty food. Portion size ok as we got 20% off so felt worth it overall. Would definitely order again. Chicken pathia was our fave dish!

Always beautiful food, bengal is the only curry house for us

Great tasty food and very fast delivery. Thanks.

Fantastic food, best ever set meal for 2 deal, best ever chicken korma very nice friendly delivery man, totally recommend this restaurant, I have also eaten in the restaurant, very impressed with the service and food

Food was great, delivery driver got lost but phoned and couldn't be more apologetic. Rate service 100% thank you

Lovely food and fast delivery! Really good portion sizes and big pieces of chicken. I have ordered from a few Indian takeaways in the area and won’t be going anywhere else now!

1st time ordering and the best curry i’ve had for a while. All the food was so tasty, hot and decent portion sizes. I Can’t wait to try more curries next time.

Been coming here for years but I’m afraid never again. Have always been pleased with the service and food but tonight was so different. You never know the truth of a restaurant until something goes wrong. Tonight there was so much wrong. Was it sorted…NO… lamb so tough, chicken undercooked, naan breads doughy in the middle, curry over spiced. The meal was ruined yet we were quite happy to have the items but not offered any replacements. A lot of it was due to a waiter that couldn’t understand what we were saying so we got no where and just accepted what we were given. I understand that things do go wrong with any establishment but it’s when they do go wrong that you realise the very low level of customer service experience they actually have. I do not appreciate being shouted out by members of staff at this restaurant and I certainly do not like being called a liar and banned from this establishment when all I did was speak up for a member of our party that was incapable of doing so because she has mental health problems. If I tell you something is wrong then accept it and don’t call me a liar because it really isn’t worth the trouble to argue it out with you. You were totally wrong in the way this was dealt with and a customer should never have to argue with a restaurant . If they say something is unsatisfactory then accept it and put it right which you on this occasion failed to. My warning to others visiting this restaurant is by all means try it the food can be good but if it’s not good don’t expect any resolution without a big argument. Your choice….

The yellow sauce that was supposed to be with the shazlik was missing. Disappointed.

I got ripped off by this place to the tune of £5.90 for a £31.95 meal today. First they didn't apply the discount of 10% they advertise for collection (15% on their web site), and then they didn't include an item which was priced at £3. One of the dishes (chicken Korma) was not marinated properly and the sauce was very watery. Otherwise the food was passable. But beware of them overcharging and check all your items before leaving the premises. Otherwise I recommend avoiding the place altogether. I will in future. I'm not happy about the daylight robbery element to say the least.

my food was cold when arrived. Not happy with the quality and lateness of this order this time.

Excellent meal again. Plentiful portions. Lovely flavours. All good.

Spoke to ur call centre were I was told I was being abrasive, I then replied this is a recorded call ,,I'm not happy with the service I received today and want a refund

Hot, Tasty and a generous amount. Will be ordering again

Excellent food. Consistently good.

The quality of Lamb rogun was poor

This restaurant has really gone down hill. Food was watery and no flavour,bombay potato was just like hard boiled spuds with no flavour rice was ok.

Unfortunately, the driver had problems finding our address so the food was late and cold. But nothing a few minutes in the microwave didn't solve.

Food taste is horrible.it is different to what I have asked.never prefer this restaurant

Delivery person called saying they couldn't find where I live, but I've ordered so many times before this can't have been true. I live in a 200 year old house on a main road with a well established address. When he did arrive the food was barely warm. The lamb bhuna was extremely tough and dry and the sauce was more oil than anything else! Really disappointed as this has been our favourite Indian restaurant since we've lived in the area, but I'm not sure I want to go again.

Such excellent food, very sociable staff. Thank you. xx

Amazing, beats Al Naseeb hands down. Hope the quality continues 🙏😀

Had to call the restaurant to find out where our food was, he said the driver said he is 7 mins away ( the restaurant is only a 12 minute drive! )But he did apologise. It already said the delivery would be up to an hour so we already waited an hour and then it was 45 - 50 minutes late! No apology from the driver! Very annoying as it was almost 9pm when it arrived and I can’t really eat that late. Plus the food was near enough cold. Not happy on this occasion.

I used to be a regular diner at Bengal Spices, but food quality has been slipping for a long time, so I stopped going. I still try the takeaway/delivery every few months, to see if it's improved, before venturing back to eat-in. Last time I tried, a few months ago, Bombay Aloo was mush. Last night, Bombay Aloo was okay, but the meat in the Chicken Tikka Dhansak was horrendously rubbery/plastic (ie very poor quality) and the Special Mixed Rice was so full of ghee it was terrible, ditto the grease on Onion Bhajia. They really need to sort out their food quality!

Disappointed with chicken curry very watery!

The lamb was tough and the delivery was very late. A shame.

Firstly you tried to delivery my order an hour early. Which I returned. You then delivered it 20 mins late and the meal was just warm.

Our chicken was dry in dansak very disappointing for what our meal cost