GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
4.5

Based on 251 opinions finded in 3 websites

site_photo4

Nº 663 in 4016 in Birmingham

Nº 44 of 220 Indian in Birmingham

CUSTOMERS TALK ABOUT DISHES WITH..onionscurryricemustchickencookedprawnonionbeautifulgarlicmeatlamb

comment_iconOpinions

We have used delhi divan for quite a few weeks now via just eat. We have been collecting their stamps, and because we paid our bill tonight with their full stamp entitlement, they decided not to look after us tonight with the usual free Poppadoms and dips?? Guys, you need to look after the regulars that use on a regular basis, including when we've collected all the stamps!

site_logo

sarah williams . 2024-10-06

MORE AT Google

Amazingly fast delivery. Second time ordering from here and the food was tasty both times.

site_logo

Kay . 2024-10-05

MORE AT Just Eat

i ordered the lamb madras, garlic and coriander naan and the saag paneer everything was lovely and it was delivered within half an hour through just eat which is impressive. lots of tender meat in the curry and the saag paneer was packed too. only thing was the saag had a bit of a funny taste to me so i couldn’t eat it just ate the cheese out of it but i’m not too sure what it was or if it was just me

site_logo

suna o . 2024-10-03

MORE AT Google

Delicious wouldn’t get the fish fish again but the other dishes were on point

site_logo

Leanne . 2024-09-11

MORE AT Just Eat

The food was horrible. Let’s start with the chicken tikka masala- it had so much sugar and so much food colour added to it. The taste was very bad. The aaloo chaat was stale. It wasn’t even authentic. None of the items I ordered were authentic Indian food or even food. The taste was horrible. The naan also had sugar. Who puts sugar in naan? There was this aalo sabji which was again not good in taste. The lamb curry was a little decent. I would NEVER order from here again. £30 wasted!!!

site_logo

Pankti . 2024-09-10

MORE AT Just Eat

Very happy with food and enjoyed by the family. Food was hot when delivered and also delivered in good time.

site_logo

Sarah . 2024-09-04

MORE AT Just Eat

Nice food, would order from again

site_logo

Reena . 2024-08-31

MORE AT Just Eat

I think this place is new. Well, I think they'll do well. Very friendly attentive staff. Very tasty fresh tasting food, very generous portions. 100% going back

site_logo

Vik Nunkoo . 2024-08-10

MORE AT Google

Went for a family birthday, got the best customer service and the food was fantastic. I’ll 100% go back and would recommend to my friends and family.

site_logo

Fatima Begum . 2024-08-07

MORE AT Google

I booked here for a meal with my friends after receiving a leaflet through the door with their grand opening offer of 40% off exclusively for the first 3 months. On receiving the bill without any discount taken off I queried why we hadn't received the 40% off and was told they were no longer upholding this offer....it was less than a month after their opening! They lost any future business from me as a result. I go elsewhere.

site_logo

allmodcons . 2024-08-06

MORE AT Google

Absolutely delicious meals- can’t recommend Delhi Divan highly enough! We’ll definitely be ordering again soon!

site_logo

Andrew . 2024-08-02

MORE AT Just Eat

I have been here with different groups of family or friends and have never been disappointed.

site_logo

Trevor Hanson . 2024-08-02

MORE AT Google

Best curry ever! So fresh and so flavoursome highly recommend this place.

site_logo

David . 2024-07-26

MORE AT Just Eat

Really delicious curry - thank you!

site_logo

Jonathan . 2024-07-24

MORE AT Just Eat

Consistently good food, our new favourite

site_logo

Debbie . 2024-07-21

MORE AT Just Eat

It was just alright. Probably wouldn’t order again.

site_logo

Jaq . 2024-07-15

MORE AT Just Eat

First time visiting since it has changed from the Bengal Chaa where we visited regularly, and we certainly weren't disappointed. The food was delicious and the service was excellent. Will definitely be returning. I would definitely recommend, give it a try.

site_logo

Pauline Materna . 2024-07-11

MORE AT Google

Food arrived piping hot. Delivery man was very polite and friendly, arrived earlier than estimated which was great as I was hungry! Best curry ive had in ages, will be ordering from here again. Thank you for such excellent service.

site_logo

Lisa . 2024-07-06

MORE AT Just Eat

Can honestly say this is the best Indian restaurant I have ever been too. The food is out of this world and the staff always make us feel welcome. Thank you to all the great staff at Delhi divan.

site_logo

Md Muhibur Rahman . 2024-07-05

MORE AT Google

Polite and friendly and helpful and excellent communication. Great service,Clean environment and toilets. Many starters and main courses to choose from. On a Wednesday evening they do a special deal at a popedom and any starter and any main course, rice or naan bread and complementary coffee all for £15.00 . Also you can choose from the menu separately of your own choice.The food was amazing.You can bring your own alcohol drinks of your choice. Car parking is available after 6.00pm close to the restaurant, I would highly recommend it to family and friends and other people.

site_logo

Melven Ali . 2024-06-26

MORE AT Google

Just had my first visit under the new management and the food was beautiful

site_logo

Michael Walsh . 2024-06-19

MORE AT Google

1st time ordering. Our order arrived in good time, after restaurant phoned to confirm a few details. Food was fresh and piping hot and very good. Can't comment on atmosphere as we ordered takeaway. Staff friendly and polite.

site_logo

Rebecca Leaver . 2024-06-16

MORE AT Google

Went to the newly branded Delhi Divan yesterday. Great service, the food was amazing, one of the best curries I’ve had in Birmingham for a long time. Definitely back on my favourite restaurants list. Highly recommended. Only a few customers in there, so atmosphere couldn’t really be measured. Staff very friendly & extremely helpful. Will be returning sooner rather than later.

site_logo

melanie czyz . 2024-06-03

MORE AT Google

Lovely food and very friendly delivery. A bit late but very apologetic. Would definitely order again

site_logo

Eddie . 2024-05-31

MORE AT Just Eat

Garlic chilli lamb - Excellent Lemon, garlic and chilli Rice - Amazing Delhi Special Naan - Great Chips - Could be a bit crispier Delivery driver Sam - Awesome, Very friendly and helpful I would 100% recommend a try here, i will certainly be ordering from here again! Just add a line in the notes section if you fancy a tweak (Change chicken to lamb, etc...) and they happily oblige if the can, great stuff!

site_logo

brett . 2024-05-31

MORE AT Just Eat

Humble and lovely waiters who deliver food on time and delicious. They always make you feel welcome and this is my go-to local curry restaurant. I’ve ordered countless times and not once have been disappointed. So tasty and spicy, definitely authentic and the menu is updated very often with wonderful selection. - for Bengal Chaa (old restaurant) not Delhi Divan

site_logo

Humaira Begum . 2024-05-27

MORE AT Google

Squeaks a 2. The Papadums were stale. Very stale. They shouldn’t bend like that, the curry’s were fine, nothing special, but fine. Also got over-charged a few quid for the privilege. That’s pretty annoying.

site_logo

James Henderson . 2024-05-26

MORE AT Google

2 hours to deliver food, when we live 5 mins in a car. And all the person on the phone kept saying is 10mins

site_logo

Hayleigh Franks . 2024-01-20

MORE AT Google

Named Bengal Chaa (tea) but you’ll not get tea, what an irony!

site_logo

Shahrukh Hasnine . 2024-01-01

MORE AT Google

This restaurant and takeaway is just delicious. We have been going many years and the food is simply delicious. Freshly cooked, cooked to your specific tastes. Very good portion size. And take your own alcohol! Highly recommended

site_logo

Sue H . 2023-07-12

MORE AT TripAdvisor

This restaurant and takeaway is just delicious. We have been going many years and the food is simply delicious. Freshly cooked, cooked to your specific tastes. Very good portion size. And take your own alcohol! Highly recommended

site_logo

sue Henley . 2023-07-12

MORE AT Google

I ordered a delivery from Bengal chaa taking a risk as I'd not eaten from here before. Every single dish I ordered was absolutely beautiful, full of flavour and generous portions. Worth the money will be my new go to place 😊 customer service was good and I would deffinetly reccomend.

site_logo

Scarlette Wesley . 2023-06-04

MORE AT Google

Loved my curry last night and the staff were super nice. Would go back asap.

site_logo

Ad . 2023-05-24

MORE AT Google

My favourite Indian restaurant for dining in! The food is always impeccable and the staff are incredibly polite and attentive. Never had a bad experience here! I can’t recommend it highly enough. Love love love.

site_logo

jarin . 2023-05-09

MORE AT Google

Came down with my family a few nights ago, was served by a lovely gentleman, was so polite and recomended us what we should go for. Ordered a mixture of starters that was beautifully sizzling hot, was so delicious and fresh, i was really impressed by the quantity and quality of the food. ordered mains is well and the curries were spot on, full of flavour, hot, fresh definitely portions you could share. My family and i were really happy with what we had ordered and how much we got for what we paid for. Overall, the food was amazing and me and my family were really impressed, the staff were so friendly and nice. The food was phenomenal and definitely worth coming back here again, will definitely be back soon!

site_logo

Annika Iqbal . 2023-05-08

MORE AT Google

Very friendly staff and tasty food! Would definitely recommend.

site_logo

Tareq Ahmed . 2023-05-08

MORE AT Google

THE BEST NAAN AND CURRIES EVER. I delivered from here today and ordered keema, garlic naan and butter chicken. It came packaged wonderfully, everything was steaming HOT and FRESH even though I don’t live close. The colours are so VIBRANT and the food is packed full of FLAVOUR. Would definitely order from here AGAIN. Definitely recommend!! 😋 Vegetarian options Plenty of options to choose from, includes all dietary exceptions. Very accessible to everyone - Vegatarian, Gluten free etc. Kid-friendliness Very good for kids, lots of non spicy curries on the menu and delicious ice creams with toys to choose from!! Also some delicious chocolate mints available in the restaurant. Drinks for adults and non alcoholic juices for the kids 👌

site_logo

Dreamer26817572047 . 2023-05-08

MORE AT TripAdvisor

The food was amazing highly recommend!

site_logo

Hira Hussain . 2023-05-07

MORE AT Google

THE BEST NAAN AND CURRIES EVER. I delivered from here today and ordered keema, garlic naan and butter chicken. It came packaged wonderfully, everything was steaming HOT and FRESH even though I don’t live close. The colours are so VIBRANT and the food is packed full of FLAVOUR. Would definitely order from here AGAIN. Definitely recommend!! 😋

site_logo

maira nn . 2023-05-07

MORE AT Google

Ordered here plenty of times. The chicken jalfrezi and bhuna is full of delicious spices. If you love Indian / Bangladeshi cuisine then this place will not disappoint. Customer service is great too, and food delivered promptly.

site_logo

Rokib Ali . 2023-05-07

MORE AT Google

Very good quality food and service for both dine in and takeaway. The owners are friendly and there is a wide variety of meat and vegetarian options. It is our local curry house and has never disappointed!

site_logo

Shaira Begum . 2023-05-07

MORE AT Google

We hadn’t been for a couple of months but had a takeaway tonight. Food was excellent, freshly prepared, very tasty and hot (temperature). Service is always brilliant. Mo and his team are always welcoming and friendly. Chicken was beautifully cooked and tender. Very good value for money. Would certainly recommend.

site_logo

Chrisalis0072018 . 2023-03-31

MORE AT TripAdvisor

Owner very friendly made sure you enjoyed yourselves, food very good good quality good choice

site_logo

Colin Whitnall . 2023-02-04

MORE AT Google

Excellent food. I will order again and again and again...😉

site_logo

Jess Riches . 2023-02-01

MORE AT Google

Food was very tasty. First time ordering from here as new to area

site_logo

Stuart Langford . 2023-01-20

MORE AT Google

Always use the Bengal chas,god food good service.

site_logo

Ray Brooks . 2023-01-09

MORE AT Google

Disappointing! Onion bhaji tasted stale, veg samosa I've had better from farmfoods! Both Baltis were bland, greasy and the nan breads were undercooked. I certainly would not recommend ... Find an alternative takeaway and stay clear from here.

site_logo

Emily Phillips . 2022-12-31

MORE AT Google

This is the worst balti I have ever had in my life! The onion bhajis were an absolute waste of my energy to eat, and money (so was everything else from here); I had ordered mushroom bhaji, not onion bhaji!. When I come to eat them, they were rubbery and so overcooked. Not to mention, they oozed out with grease when I cut into them.The samosas were terrible... they had no spice and weren't very big, and were soggy like an old, sweaty sock, and frankly not much better tasting. Never buy the mint sauce unless you like the taste of a used soap bar in your mouth and the salad tasted watery and gritty. The Bombay aloo had very little potato (almost like they are on a cutback), even though the name is potato!. When I went in it was very small and cramped inside, but very clean and laid out nicely. Overall very disappointing and will NEVER EVER COME HERE!!! 😡

site_logo

Emm . 2022-12-31

MORE AT TripAdvisor

Awesome food and service and value.

site_logo

Martin Bove . 2022-11-22

MORE AT Google

Excellent food very good prices very friendly staff. What more could ask for.

site_logo

Sue Williams . 2022-10-22

MORE AT Google

Friendly staff and very tasty food!

site_logo

Hauke Wendt . 2022-08-02

MORE AT Google

Friendly local restaurant that serves great food.

site_logo

Mark Stammers . 2022-07-31

MORE AT Google

Very friendly staff, top class service and very nice surroundings, great choice of menu and excellent food,. 👌

site_logo

Lawrence Newman . 2022-06-03

MORE AT Google

I went with family and friends on 28/4/22 and have never been to Birmingham before. I was blown away by the friendly staff and the care taken to find out how hot/mild you want your curry. My Lamb Tikka Madras was great and the Peshwari Naan was brilliant filled with fresh coconut and topped with honey. I am still drooling !! The restaurant was spotless, the service exceptional and the food superb, prices excellent !! Think I will have to make another visit very soon.

site_logo

natalrunner . 2022-05-03

MORE AT TripAdvisor

On and off I have visited the bengal chaa since I was a teen, most of my fondest memories of my late father are here. The food is amazing, and the staff have always been attentive. I have only just recently started visiting here after a few years of not really going out, and it is just as it has always been. Delicious food, great portions and a very nice atmosphere.

site_logo

Rebecca Markland . 2022-04-29

MORE AT Google

Good food nice balti no nonsense little restaurant

site_logo

David J Millar . 2022-04-21

MORE AT Google

Always friendly home from home experience with decent quality curry diahes

site_logo

Sue Webb . 2022-02-21

MORE AT Google

Great food and friendly service highly recommended.

site_logo

mark round . 2022-02-06

MORE AT Google

By far the best takeaway for Bangladeshi/Indian food I have ever tried. So well priced for the amazing dishes they serve with large delicious portions leave you satisfied and happy. The restaurant is very elegant and homely with purple lights and good seating both upstairs and downstairs. Can book rooms for parties as well. Great waiters. 5/5

site_logo

RiotY . 2021-11-29

MORE AT Google

Very authentic curry and great waiters. The food is full of flavour, spicy with a wide variety of different dishes and desserts on the menu. This is my favourite place to eat at 👍 definitely underrated and delicious.

site_logo

mai . 2021-11-29

MORE AT Google

The restaurant is so clean the staff are friendly and make you feel welcome. The food was first class with good servings. We had a great night.and will certainly be dining there again in the near future.

site_logo

Roger Moyden . 2021-10-27

MORE AT Google

Yummy food and fabulous friendly service as always! Plenty of delicious veggies options as well as meat-the chicken (and the veg) tikka masala is delicious!

site_logo

820catheriner . 2021-10-26

MORE AT TripAdvisor

Had a takeaway last night, once again very happy with the food! I've ordered takeaway from Bengal Chaa about five times over the last few months and every time we were very happy with our order! :) Great to finally have found a reliable local curry restaurant. I would recommend!

site_logo

GOOSENSEI . 2021-10-14

MORE AT Google

Quality food, friendly staff. Only a small restaurant so you do seem to get a personal service. Can take your own drinks. Would recommend the chicken anakarli. Highly recommend.

site_logo

Dave Eastwood . 2021-06-21

MORE AT Google

This is the curry they think it acceptable from bengal chaa in stirchley water gathering on the plate as soon as you dish it up phoned up and they wouldn't even replace it said what do they want us to do about it I said I will phone trading standards they said OK then. Can't post picture but the plate is full of water couldn't even eat the food it wasn't even a bit of water it was like a cup of water was on the plate. I dished the food up and within minutes the water appeared

site_logo

Clare Wallace . 2021-05-06

MORE AT Google

Absolutely delicious, I'm going back..

site_logo

Muhammed Islam . 2021-01-27

MORE AT Google

We just had a lovely takeaway from here with a phone order. Food was prepared and ready in 20 minutes and tasted absolutely amazing. I had the chicken Bengal korai with coconut rice and I would highly recommend it! The staff were super friendly and helpful also.

site_logo

Harriet G . 2020-12-19

MORE AT Google

Wonderful food and friendly service. The portions are large, but we were given doggy bags

site_logo

Julie Twigg . 2020-09-29

MORE AT Google

Well looked after. Friendly staff and good food.

site_logo

Alan Burgess . 2020-09-26

MORE AT Google

I absolutely love this place, the food is amazing especially the chicken pasanda, amazing staff, very clean place and always has time for everyone. 10 out of 10 for everything nithing bad at all I can say about this place

site_logo

Sarah Mahmood . 2020-09-25

MORE AT Google

Takeaway delivered on time, hot and so tasty, wonderful food and service.Recomended .

site_logo

Jill Corke . 2020-05-25

MORE AT Google

Delicious takeaway in this crazily uncertain times! We needed a pick me up and went to our family favourite curry house and was as always, thrilled with the food and value for money!

site_logo

820catheriner . 2020-03-22

MORE AT TripAdvisor

Regular visitors Never disappointed Food is excellent Staff really friendly and chatty Always made to feel very welcome

site_logo

kimpD6769UF . 2020-02-23

MORE AT TripAdvisor

We have been coming to this restaurant for over 8 years and I can honestly say from the first day to today nowhere can compare and so says everyone we have ever recommended! First class in every way, food, service and staff - both eating in and take away. Cannot recommend enough, give it a try and you will never look back

site_logo

251mandyj . 2020-02-02

MORE AT TripAdvisor

Friendly staff lovely food good prices

site_logo

Sarah Hicks . 2020-01-07

MORE AT Google

There are a dozen or so balti houses in Stirchley (Pershore Rd) and this is definitely our favourite. Extremely good prices, take your own booze, welcoming staff who will help recommend food and cater to the fussiest of diners. Never had a bad curry from Bengal Chaa. Smaller and set back fron the road, so it's maybe not as noticeable as some other Indian restaurants but it is homely, fulfilling and always satisfying. Recommend the Tikka Masalla or Dhansak but have tried many of their dishes. 5 star.

site_logo

thewatts88 . 2020-01-02

MORE AT TripAdvisor

Fantastic food and service, we love this restaurant for both vegetarians and meat eaters...would recommend to anyone looking for a lovely meal at a very decent price! Love it and can’t wait to return!

site_logo

vrobinson99 . 2019-12-21

MORE AT TripAdvisor

Food was very tasty , very welcoming my new spot to go on a Sunday cheap and had a belly full 🥰

site_logo

Mica Scott . 2019-12-08

MORE AT Google

Been coming to the Bengal every Saturday for almost 10 years now, that says it all really. The food is always spot on,done just how I want it and served with a smile. The price is great too 👍👍

site_logo

tony parr . 2019-11-03

MORE AT Google

Great food, great price, friendly staff. What else do you want 👌

site_logo

Ian Roxburgh . 2019-11-01

MORE AT Google

Had a number of chicken tikka masalas from around brum as a takeaway Bengal Chaa’s was by far the best I’ve tasted in the city. The garlic fried rice was also very nice too and was happy to make it extra garlic.

site_logo

gilbertocoxwell . 2019-10-29

MORE AT TripAdvisor

Excellent food, lovely service. Great prices!

site_logo

Frankie Paterson . 2019-10-20

MORE AT Google

Being a balti king myself and having eaten lots of different Indian foods at different restaurants, I would put this in my list of top 5 places to eat. Very reasonable prices,nice tasting food made us feel very welcome, after a very frustrating night at the casino. Will definitely go back there again, the starters are amazing go for the mixed grill blows your mind. This is why I give them 5 stars. Thankyou guys. Excellent food.

site_logo

Motchy C . 2019-10-06

MORE AT TripAdvisor

We had a family party with about 30 people and arranged a large take away from bengal chaa. We pre ordered the day before and arranged everything with Mo the owner who was more than helpful. On the day we were all ready earlier than expected and rang Mo to ask if they could deliver any earlier- which they did and they delivered everything for our party! The food was delicious as always and everyone commented how great everything was. They even threw in a load of starters for free. A massive thanks to Mo and the team who made our evening!

site_logo

Deb Lovesthis . 2019-09-08

MORE AT Google

I have visited this restaurant twice within a month which says a lot about it on it's own. It is a small restaurant, well decorated with good lighting. The staff are all friendly if a little blasé about service, they just seem to get on with it. You are there for the food though which I must say I found almost faultless. Everything I have had there is fresh, tasty, full of flavour and well presented. I can highly recommend the mixed grill starter and chicken anakhali main. If you are looking for a good local Indian meal in Stirchley you couldn't do much better. I would recommend you book in advance because it is a small restaurant and busy. Also it is not licensed but you are welcome to take you own alcohol. .

site_logo

Dave E . 2019-09-04

MORE AT TripAdvisor

My first time here! Probably the best Indian I've ever had!

site_logo

Martin SOUTHALL . 2019-08-01

MORE AT Google

Really tasty food with good service and it's bring your own booze - result! Just had two great tasting curries, naan bread and rice for £16, bargain! Washed down with a £6 bottle of wine from the off license around the corner.

site_logo

James Rawson . 2019-07-28

MORE AT Google

Always very welcoming and food excellent.

site_logo

Leslie & Christina Fern . 2019-06-12

MORE AT Google

The absolute best curry house in Birmingham. The food is unreal and the staff are friendly. Highly recommend.

site_logo

Michael Kerr . 2019-06-07

MORE AT Google

Best curry, vegetarian or meat eaters, highly recommended

site_logo

D D . 2019-05-04

MORE AT Google

We have been going to Bengal Chaa for a few years and every time we have had a wonderful meal,staff are very friendly and helpful especially Mo,we have took many friends and recommened it to many friends. The food is wonderful and well presented. We would say it is best for miles !

site_logo

jill c . 2019-03-13

MORE AT TripAdvisor

Great value for money, unpretentious & always a warm welcome. very rarely crack £30 for two for tasty no nonsense meal, we visit fairly often, one of our favorite local curry houses jn Stirchley.

site_logo

harriskr . 2019-03-06

MORE AT TripAdvisor

Comida deliciosa, un montón de opciones vegetarianas y un personal muy agradable. Todo era súper sabroso y fresco, y nada era demasiado problema. He comido y me lo han llevado, ¡ambos siempre fabulosos! Y también muy buena relación calidad-precio, algunos lugares cobran casi el doble del camino y ¡no saben ni la mitad de buenos!

site_logo

820catheriner . 2019-02-17

MORE AT TripAdvisor

Vengo aquí desde hace poco más de un año, con mi familia, amigos, trabajo, etc., ¡siempre es una velada agradable! La MEJOR masala de verduras que he tenido. El personal es encantador, muy servicial y siempre hace que sea una visita increíblemente agradable. ¡Un gran descubrimiento y recomendaría encarecidamente a cualquiera que busque un buen curry para visitar aquí!

site_logo

vrobinson99 . 2019-02-15

MORE AT TripAdvisor

Good value for delicious and fresh Indian food. Cosy decor and I like the music too. Just be sure to go out your way to ask for the bill as they will happily leave you sat indefinitely without visiting your table.

site_logo

Ray Steller . 2019-02-08

MORE AT Google

Cannot justify taking my family to somewhere whose hygiene assessment has just dropped from 1 star to zero

site_logo

lufcgirlBirmingham . 2019-02-01

MORE AT TripAdvisor

On recently staying in the area I've ordered from Bengal Chaa three times now, collecting in person each time. All things being well and there being no problems with the order they are as nice as pie. However on my third visit there was a problem with the order, and things quickly took a turn for the worse. I ordered a curry and found it wasn't what I'd expect from a curry, it tasted more like a balti than a curry. So I returned promptly to the (empty) restaurant and told them this tasted like a balti. I then exprienced the dark underbelly of Bengal Chaa. The till operator’s face dropped, and he asked why I thought it was a balti not a curry. I explained it tasted different, and he said to look in the dish and tell him if there were onions in it. I said I don't know about onions but it didn't taste like curry. He said if there are no onions in it it’s a curry. I said are you saying a balti without onions is a curry, he said yes indeed, a balti without onions is a curry. That doesn’t make sense, so I requested a refund so I could go next door and buy a curry. He refused, declaring I'd eaten half of it. I asked why I would go home, unpack the curry and settle down to eat it, eat half, then get up again and come all the way back to Bengal Chaa in the cold to complain about it. At this point two more staff joined us and stood around me staring. One of them said he thought I'd eaten some because the curry fit in one tupperware dish when it ought to be overflowing. I said this obviously wasn't the case as I’d brought the whole thing back, and if they cooked up a new curry and mixed it in with rice they'd see it fit in that tupperware dish too. I pointed out rice mixes in with curry much like sugar or sand might, it's not a bulky addition. The original staff member then said if I wanted to return it where was the poppadum. I said the poppadum is complementary and not on the menu so why would I return something I didn't pay for, he said if I wanted to return the dish I should return the whole thing, poppadum too, even if it was free and not part of the listed order. I said if I wanted poppadum I'd have ordered poppadum, they throw it in with all dishes with a little bag of onions which I hadn't returned either. The original staff member then said he wouldn't refund me because the ingredients and preparation cost money and they have overheads to think about. I said if he didn't refund me he'd have my money and I'd go hungry, which wasn't fair on me. I also said he should be more concerned with building customer relationships rather than scrimping and saving on single dishes. The man then said he'd never had a problem with any other customers. I said it's not about how you handle things when things go well it's how you handle things when they don't, and I didn't like my dish and he wasn't handling it well at all. He then said he would call the police unless I left, and I said to go ahead. He then did actually call the police, and I waited around for them to arrive, which they did quite promptly. When two police officers arrived I told one of them the same thing outside while the other went in to discuss the matter with the staff. By this point there was a whole bunch of staff in there, I'd say five or so, some people had come down from upstairs, it was quite an event in there while I stood outside with the officer discussing the Bengal Chaa customer service. After a while the police officer came out and said they wouldn't refund me but if I still wanted the dish I could have it. Having been delayed by half an hour by this poor customer service I wasn't going to accept my dish back, or any other. The police officer recommended I contact the consumer watchdog, and I went next door and ordered a burger and fries instead. So thats the story of the penny-pinching views behind the scenes at Bengal Chaa. Beware lest you ever have a problem with your order, you'll never get your money back.

site_logo

Henry Winthrop . 2019-01-27

MORE AT Google

On recently staying in the area I've ordered from Bengal Chaa three times now, collecting in person each time. All things being well and there being no problems with the order they are as nice as pie, prompt customer service, polite manner, etc. However on my third visit there was a problem with the order, and things quickly took a turn for the worse. I ordered a curry and found it wasn't what I'd expect from a curry, it tasted more like a balti than a curry. So I returned promptly to the (empty) restaurant and informed them this tasted like a balti. I then exprienced the dark underbelly of Bengal Chaa. The till operator’s face dropped, and he asked why I thought it was a balti not a curry. I explained it tasted different, and he said to look in the dish and tell him if there were onions in it. I said I don't know about onions but it didn't taste like curry. He said if there are no onions in it it’s a curry. I said are you saying a balti without onions is a curry, he said yes indeed, a balti without onions is a curry. That doesn’t make sense for a start, so I requested a refund so I could go next door and buy a curry. He refused, declaring I'd eaten half of it. I asked why I would return home, unpack the curry and settle down to eat it, eat half, then get up again and come all the way back to Bengal Chaa in the cold to complain about it. At this point two more staff joined us and stood around me debating the matter. One of them said he thought I'd eaten some because the curry fit in one tupperware dish when it ought to be overflowing. I said this obviously wasn't the case as I’d brought the whole thing back, and if they cooked up a new curry and mixed it in with rice they'd see it fit in that tupperware dish too. I pointed out rice mixes in with curry much like sugar or sand might, it's not a bulky addition. The original staff member then said if I wanted to return it where was the poppadum. I said the poppadum is complementary and not on the menu so why would I return something I didn't pay for, he said if I wanted to return the dish I should return the whole thing, poppadum too, even if it was free and not part of the listed order. I said if I wanted poppadum I'd have ordered poppadum, they throw it in with all dishes with a little bag of onions which I hadn't returned either (actually I use that little bag in sandwiches the next day usually then throw the rest away, but I didn't mention that). The original staff member then said he wouldn't refund me because the ingredients and preparation cost money and they have overheads to think about. I said the customer should be right and if he didn't refund me he'd have my money and I'd go hungry, which wasn't fair on me. I also said he should be more concerned with building customer relationships rather than scrimping and saving on single dishes, as I'd already been there twice with no problems and were he to be more accommodating would likely come again. I believe at this point one of the other waiters was contemplating refunding me but the original staff member flatly refused, saying he'd never had a problem with any other customers. I said it's not about how you handle things when things go well it's how you handle things when they don't, and I didn't like my dish and he wasn't handling it well at all, why would he insist on keeping my money leaving me hungry after I'd returned the dish in the cold. He then said he would call the police unless I left, and I said to go ahead. He then did actually call the police, and I waited around for them to arrive, which they did quite promptly. When two police officers arrived I told one of them the same thing outside while the other went in to discuss the matter with the staff. By this point there was a whole bunch of staff in there, I'd say five or so, some people had come down from upstairs, it was quite an event in there while I stood outside with the officer discussing the Bengal Chaa customer service. After a while the police officer came out and said they wouldn't refund me but if I still wanted the dish I could have it. Having been delayed by half an hour to 40 mins by this poor customer service I wasn't going to accept my dish back, or indeed any other - I'm not sure what they were offering at the time it might have been a replacement or the same dish repackaged, I don't know but anyway I refused. The police officer recommended I contact the consumer watchdog, and I went next door and ordered a burger and fries instead. So thats the story of the dark, penny-pinching views behind the scenes at Bengal Chaa, for which all those initial smiles are a front. Beware lest you ever have a problem with your order, you'll never get your money back. If you never have a problem with your order, you'll have a great time and come away thinking the Bengal Chaa care about their customers. Should you ever go there I hope you end up with the happy illusion rather than the unfortunate truth.

site_logo

Currylover111 . 2019-01-23

MORE AT TripAdvisor

Fantastic food: lovely people there.

site_logo

Stuart Campbell . 2019-01-23

MORE AT Google

Great food, so well priced. It may not be as flash as some nearby but what it lacks in flash it makes up for with flavour

site_logo

Alex Fisher . 2019-01-23

MORE AT Google

Similary restaurants in West Midlands

restaurant_img
4.5

922 Opinions

location-icon10 South Street
Indian
outdoor_seating_106441takeaway_106441delivery_106441

Very good food and great service ! will definitely be back

restaurant_img
4.5

434 Opinions

location-icon42 - 44 High Street Harborne
Indian
outdoor_seating_314961takeaway_314961delivery_314961

It was one of the tastiest dishes we had in a while. Both Yasir and Arusha were excellent at providing us with advice and they also gave my husband a wonderful treat for his birthday with the yummy brownie dessert. We will definitely come back. Thank you!

restaurant_img
4.5

4487 Opinions

location-icon1 Chamberlain Square
Indian
outdoor_seating_310079takeaway_310079delivery_310079

The quality of chicken was awful. It had fat and weird pieces in our Butter chicken. Put me off of their food. The service and atmosphere was great but for food, it's not authentic Indian food. Someone who wants authentic Indian food, please avoid. Thank you.

restaurant_img
4.5

747 Opinions

location-icon53 Tindal Street, Balsall Heath
Indian
outdoor_seating_88271takeaway_88271delivery_88271

Nice pub The food is not great all the time

restaurant_img
4.5

761 Opinions

location-icon3 Alcester Road
Indian
outdoor_seating_104550takeaway_104550delivery_104550

My favourite place for Indian food.